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All 5 Auburn hotels

Hilton Garden Inn Auburn Riverwatch

3.0 of 5 Hotel   |   14 Great Falls Plaza, Auburn, ME 04210
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83%
Ranked #2 of 5 hotels in Auburn
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Abby B Auburn, Maine, United States
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  • Reviews (232)
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232 people have reviewed this hotel

Traveler rating
    117
    73
    25
    8
    9
See reviews for
63
51
17
71
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Auburn, Maine, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed at The Hilton Gardens in Auburn and just want to say that the staff goes over and above to make you feel at home. I would recommend staying here when you are passing thru. Over the past 5 years staying I met some great people there but 1 person stands out among them all. Ask for Adam when you... More

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Syracuse, New York
1 review
5 of 5 stars Reviewed yesterday NEW

I have now stayed at this hotel 6 or 7 times and every time it has been great. The room and bed are excellent. It is right on the Riverwalk which is a great view and excellent for running ( though not real long). The staff are very warm and efficient. This is my favorite Hilton Garen that I stay... More

Review collected in partnership with Hilton Garden Inn

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Wading River, New York
Top Contributor
161 reviews 161 reviews
63 hotel reviews
155 helpful votes 155 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We picked this place to stay over the Fourth of July weekend because it was a lot cheaper than the hotels in Portland. The pleasant young man who checked us in was very helpful with directions to nearby restaurants. Our king room was spacious and so was the bathroom. It had plenty of counter space to hold all our stuff.... More

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Saluga, On behalf of our entire team, thank you for the perfect score!! We are so happy to hear you enjoyed your accommodations and hope to see you again in the near future. I hope you enjoyed the beautiful Riverwalk Trail adjacent to the falls. It sounds as though you were able to spend some time exploring what the... More

Easton, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Relatively clean, relatively nice. No major complaints and wouldn't hesitate to stay the night again but then again no real reason to draw me back either. The location was beautiful as it was right next to the river and by the river walk. Only complaint was that the pool was too small for the size of the hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Jason E., Thank you for sharing your feedback with us and fellow travelers. We appreciate your willingness to return in the future! Although we seemed to have lacked the "WOW" factor for you, I am happy to hear that you found the accommodations to be clean and comfortable! If there is anything specific you feel we could improve on... More

Boston, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW via mobile

We paid $258 for the night this past Saturday. The room smelled horrible. I thought we would get used to the odor but we never did. The air conditioning was intermittent durning the night making it startlingly noisy when it kick in and unbearably hot during this humid weather. The toilet ran all night long which was difficult to listen... More

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HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear WWTraveler99, Thank you for reaching out to us regarding your recent visit to our hotel. Please know that your satisfaction is of the utmost importantance to us, and we apologize for the misteps in comfort and appointment you experienced. We strive to ensure every guest has an enjoyable stay and genuinely appreciate you taking the time to notify us... More

Lebanon, New Hampshire
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My mom and I planned a trip for 4th of July weekend - first, they called us to tell us the 4th of July festivities were postponed until Sunday due to weather and did we want to change our reservation - I was shocked and grateful. We were not going there for the fireworks but that was SO nice of... More

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HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Stacey W., Thank you for recognizing the extra effort our guest service agents went through to notify upcoming reservations of the scheduled festivity changes! That was something as a team, they came up with themselves and I'm very excited to share your posting with them. I'm very sorry for the check-in experience you had with us. Although we post... More

Harrisburg
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Our service was excellent, especially Shaina who worked the bar and serviced our dinner. She was extremely personable and accommodating. Our room was also very comfortable and we enjoyed the park and the hot tub.

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Amandatelep, We sincerely appreciate the wonderful feedback you provided regarding the service you experienced while visiting our facility! Thank you so much for taking the time to share this with us. We hope you enjoyed your visit and we look forward to welcoming you back soon! Thanks again, Jessica Donovan 207-784-4433 More

Browns Mills, New Jersey
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff was friendly and helpful. Housekeeping offered to help me carry my bags downstairs! But I have to says the views are amazing of the river and falls. We checked in on July 4th but Hurricane Arthur was threatening everyone on the east coast fireworks. We did see some fireworks out the window in the distance but on Sunday... More

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HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Sandra T., Thank you for recognizing the amazing Riverwalk Trail next to the falls that is enjoyed by many during the beautiful summer months here in Maine! We are also very fortunate to be able to offer beautiful views of the falls from many of our guest rooms. I'm so happy to hear you were able to participate in... More

Manchester, United States
1 review
5 of 5 stars Reviewed 1 week ago

We loved this place from the moment we walked in. Adam at Front Desk and Sheena in the Restaurant were both awesome. Also, Amanda at front desk very helpful. We had a beautiful river view and comfy, clean room. Nice pool and hot tub. Outdoor patio area. Super nice place. Highly recommend!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Jennifer M., Please accept my sincerest gratitude in regards to the comments you shared about Adam, Sheena and Amanda. We are very fortunate to have them on our team! I'm happy to hear you were able to enjoy our pool and hot tub. The outdoor patio has quickly become a favorite among our guests, particularly on Tuesday evenings where... More

Brazil
1 review
5 of 5 stars Reviewed 2 weeks ago

this has been the best place to stay at they are very accommodating with helping with what evey you need the food is great the staff is excellent rooms are nice and the are are allways try to help with anything you need.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Rodney C., We can't thank you enough for the very kind words you shared regarding our staff and facilities. I will be certain to share your feedback with all of our associates! We hope you and your family enjoyed your trip to Maine and perhaps you will have the opportunity to visit us again in the near future. The... More

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Additional Information about Hilton Garden Inn Auburn Riverwatch

Address: 14 Great Falls Plaza, Auburn, ME 04210
Phone Number:
Location: United States > Maine > Auburn
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Auburn Riverwatch 3*
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Also Known As:
Hilton Garden Inn Auburn Riverwatch Hotel Auburn
Hilton Auburn
Auburn Hilton
Hilton Garden Inn Auburn Riverwatch Maine

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
138

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