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All 5 Auburn hotels

Hilton Garden Inn Auburn Riverwatch

3.0 of 5 Hotel   |   14 Great Falls Plaza, Auburn, ME 04210
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84%
Ranked #2 of 5 hotels in Auburn
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Kyla W Nashua, United States
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  • Reviews (237)
  • Photos (41)
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  • Room tips (43)
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237 people have reviewed this hotel

Traveler rating
    118
    75
    25
    9
    10
See reviews for
66
52
17
71
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Nashua, United States
1 review
4 of 5 stars Reviewed yesterday NEW

The customer service was excellent! Thank you Adam! Room was not luxurious but seemed new, very clean, and well equipped with everything we needed. Parking could be a problem. We had to wait a few minutes for a spot to open up when returning from a movie at 11:00pm. Didn't have a chance to use the dinning room but did... More

Review collected in partnership with Hilton Garden Inn

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livingston, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

I am a HHonor member, so I always stay in Hilton hotel. This hotel is not only at high rate, but also does not include breakfast. also the AC unit in a room made really loud noise, I could not sleep in a whole night.

Review collected in partnership with Hilton Garden Inn

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Old Greenwich, Connecticut
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

This hotel charged us $350+ per night because our stay happened to coincide with other events in the area that night. They offered us no cancellation option and then when we arrived we had no internet nor could anyone help us to connect. We were told they would have someone contact us but no one ever did. Top dollar for... More

Review collected in partnership with Hilton Garden Inn

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HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Jackie S., Please accept my sincerest apologies regarding the internet connectivity complications you experienced during your visit. I apologize that we were unable to get your computer connected to the internet. Prior to this we had not experienced any situations where guests were unable to connect, and I understand you were able to eventually adjust the settings on your... More

Jay, Maine
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 5 days ago NEW

There wasn't a bad experience from the time we checked in Friday afternoon to check out Sunday afternoon. Kayleigh at check in/front desk helped us with every request all weekend and with a smile on her face. Rick and Sharon were masterful at keeping the wedding on task and according to timetable and Alexis and Adam from the waitstaff/ front... More

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Wendy H., Thank you for the perfect score! We feel very honored to have been chosen to assist in making your daughter's day memorable. Thank you so much for recognizing the efforts of our staff members during your visit. I can't tell you how many times I heard staff commenting on how beautiful the ceremony and reception were! Again,... More

Montreal, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I set up a 3 day event for 24 golfers at two nearby golf courses in June. Christopher (event coordinator)was a wonderful contact who helped to arrange our stay. The hotel was clean and well maintained. All of the front desk staff were pleasant, but some seemed a bit inexperienced and had to seek help from colleagues. The breakfast was... More

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HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear No1MD, We are so happy to hear that you all enjoyed your stay! We're also glad that although it was on the warm side, the weather cooperated for your golfing expeditions. Thank you for recognizing Chris and his efforts in assisting you and your group during your visit. Please accept my apologies for what appeared to be lack of... More

Auburn, Maine, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at The Hilton Gardens in Auburn and just want to say that the staff goes over and above to make you feel at home. I would recommend staying here when you are passing thru. Over the past 5 years staying I met some great people there but 1 person stands out among them all. Ask for Adam when you... More

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HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Abby B., You have made Adam's day! He certainly goes above and beyond for all our guests and is a true asset to our team. I had the pleasure of watching Adam read yourpost and I can assure you the smile he had on his face would be hard to match! Thank you so much for recognizing his efforts.... More

Syracuse, New York
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I have now stayed at this hotel 6 or 7 times and every time it has been great. The room and bed are excellent. It is right on the Riverwalk which is a great view and excellent for running ( though not real long). The staff are very warm and efficient. This is my favorite Hilton Garen that I stay... More

Review collected in partnership with Hilton Garden Inn

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HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Johnny-Vineyard, We sincerely appreciate the perfect score you gave us! Your review has been posted on our wall of appreciation which recognizes our staff for the hard work they do. Thank you so much for being such a loyal guest of ours. We love welcoming our repeat guests back each visit and hope you find time to come stay... More

Wading River, New York
Top Contributor
165 reviews 165 reviews
63 hotel reviews
159 helpful votes 159 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We picked this place to stay over the Fourth of July weekend because it was a lot cheaper than the hotels in Portland. The pleasant young man who checked us in was very helpful with directions to nearby restaurants. Our king room was spacious and so was the bathroom. It had plenty of counter space to hold all our stuff.... More

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HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Saluga, On behalf of our entire team, thank you for the perfect score!! We are so happy to hear you enjoyed your accommodations and hope to see you again in the near future. I hope you enjoyed the beautiful Riverwalk Trail adjacent to the falls. It sounds as though you were able to spend some time exploring what the... More

Easton, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Relatively clean, relatively nice. No major complaints and wouldn't hesitate to stay the night again but then again no real reason to draw me back either. The location was beautiful as it was right next to the river and by the river walk. Only complaint was that the pool was too small for the size of the hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Jason E., Thank you for sharing your feedback with us and fellow travelers. We appreciate your willingness to return in the future! Although we seemed to have lacked the "WOW" factor for you, I am happy to hear that you found the accommodations to be clean and comfortable! If there is anything specific you feel we could improve on... More

Boston, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

We paid $258 for the night this past Saturday. The room smelled horrible. I thought we would get used to the odor but we never did. The air conditioning was intermittent durning the night making it startlingly noisy when it kick in and unbearably hot during this humid weather. The toilet ran all night long which was difficult to listen... More

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear WWTraveler99, Thank you for reaching out to us regarding your recent visit to our hotel. Please know that your satisfaction is of the utmost importantance to us, and we apologize for the misteps in comfort and appointment you experienced. We strive to ensure every guest has an enjoyable stay and genuinely appreciate you taking the time to notify us... More

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Additional Information about Hilton Garden Inn Auburn Riverwatch

Address: 14 Great Falls Plaza, Auburn, ME 04210
Phone Number:
Location: United States > Maine > Auburn
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Auburn Riverwatch 3*
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Also Known As:
Hilton Garden Inn Auburn Riverwatch Hotel Auburn
Hilton Auburn
Auburn Hilton
Hilton Garden Inn Auburn Riverwatch Maine

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
138

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