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Hilton Garden Inn Auburn Riverwatch

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14 Great Falls Plaza, Auburn, ME 04210
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Hilton Garden Inn Auburn Riverwatch
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Hilton Garden Inn Auburn Riverwatch
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370 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johnsburg, Illinois
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had just come off a week-long camping trip, and had an event that next morning for which we needed to feel refreshed. The one-way streets on the way threw us a little, but once we were there, we were so honored. The breakfast bar was AMAZING, and the staff was so gracious (almost like they didn't notice our 3-year-old... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Groveland, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

From check-in to check-out, the service was excellent. The breakfast servers were exceptional and very accommodating. They went above and beyond to please. The hotel is centrally located and there was plenty of places to see and things to do.

Review collected in partnership with Hilton Garden Inn

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Manchester, New Hampshire
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The hotel is top notch. Beautiful and a great location if you are visiting Bates college. Just be aware of possible increased rates when there is an event at the college, ie graduation, parents' weekend, homecoming etc. Breakfast is NOT complimentary but there are a lot of great restaurants in Auburn/Lewiston.

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Henry S, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear swim1954, We're so happy to hear from you. Thank you for staying at our location while visiting Bates College. We appreciate you taking the time to share your experience with us and we hope to welcome you back soon. Sincerely, Amanda Newton 207-784-4433 More 

Natick, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

I do like this property. This visit though had air conditioning that was awfully loud and random Try not to get room 211 if you want to sleep through the night. Also get the even number room they look out onto the waterfalls and river.

Review collected in partnership with Hilton Garden Inn

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Henry S, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Stephen, Thank you for taking the time to share your experience with us, and for choosing the Hilton Garden Inn for your stay is the Lewiston / Auburn area. We are truly sorry to hear the challenges you had with your heating and cooling system while you were here and we appreciate you letting us know. Your comments have... More 

Shrewsbury, Massachusetts, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The hotel itself was nice, located right next to a river and water fall which offered a pleasant view. The staff was very accommodating and helpful. The rooms and the hotel itself were clean and quiet.

Review collected in partnership with Hilton Garden Inn

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Henry S, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Brandon, We appreciate your feedback and your business. Thank you so much for taking the time to share your experience with us. I am so happy to hear you were able to take in some of our great views while you were here with us, the falls have really been active through the beginning of summer this year! We... More 

auburn, United States
1 review
5 of 5 stars Reviewed 1 week ago

The Hilton was fantastic from the service to the ladies and gentlemen working there and the room was great. They were quick and efficient they worked as a team and any questions that I had they answered quickly with no issues. I would definitely recommend this hotel to anyone coming to the area

Review collected in partnership with Hilton Garden Inn

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Henry S, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Burkhard, We can't thank you enough for your wonderful comments, and compliments on our staff! The entire staff truly strives to provide exceptional service to each and every one of our guests and I am so glad they were able to do this for you! We hope to welcome you back to our property soon! Sincerely, Amanda Newton 207-784-4433 More 

farmington, maine
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful 6story hotel! Mr. Sirios at the front desk was able to get me a room without reservations during Bates college graduation weekend. I call that EXCELLENT customer service! Give that man a raise! Cant wait til next spring when the falls are raging----AMAZING view of the river!

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Henry S, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear deedottin, We can not thank you enough for your kind words, thank you for taking the time to share them with us. I am so glad we were able to have you here with us during Bates weekend. We hope to see you again soon. Sincerely, Amanda Newton 207-784-4433 More 

Caribou, United States
1 review
4 of 5 stars Reviewed 1 week ago

Canceled my reservation at a competing hotel when several people told me Hilton Gardens is the only place they'll stay in Auburn. Surprisingly tranquil setting amidst a congested part of town. Very well maintained, friendly staff. I did have to dig out my GPS to locate it, but will absolutely staff here again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Henry S, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Janet M, We would like to thank you for your feedback, it was our pleasure to have you as our guest. I am so happy to hear about you were referred to us from other guests of ours! We hope to welcome you back to our hotel again soon. Hospitably, Amanda Newton 207-784-4433 More 

Albuquerque, New Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Room was very comfortable and the pool and hot tub were excellent. spent two weeks there and only complaint was breakfast was a little expensive for my taste. location was great next to the river walk

Review collected in partnership with Hilton Garden Inn

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Henry S, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear 762popsh, It is so nice to hear from you! Thank you for sharing your experience with us. I am so glad to hear you were able to enjoy some of our hotel amenities. I appreciate your feedback regarding the cost of breakfast. We have started offering a lower priced breakfast on Saturday and Sunday. Your comments have been shared... More 

Cedar Park, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I'm a Diamond member who stays around the country in Hilton properties 180-200 nights per year. I love Hilton Garden Inns for my business travel. I have been here most weeks for the last six months. This property is exceptional because of the entire staff, but two people stand out as the best I have ever had the pleasure of... More 

Was this review helpful? Yes 1
Henry S, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Lloyd, I can not thank you enough for sharing your review of our property with us! We genuinely appreciate your recognition of our staff. Our staff members are our greatest assets at our hotel and I am so happy they were able to make you feel at home during your time spent with us! I greatly look forward to... More 

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