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All 5 Auburn hotels

Hilton Garden Inn Auburn Riverwatch

3.0 of 5 Hotel   |   14 Great Falls Plaza, Auburn, ME 04210
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83%
Ranked #2 of 5 hotels in Auburn
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
thinbuckle New York
  • Overview
  • Reviews (251)
  • Photos (41)
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251 people have reviewed this hotel

Traveler rating
    125
    81
    26
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    10
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74
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This Hilton is well situated, clean and the staff is very friendly and helpful. My only dislikes were the feather pillows of which I'm not a fan and the air conditioning unit in our room was extremely loud and not very effective. We did have a nice stay though.

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear thinbuckle, Thank you for staying with us recently! I'm sorry to hear that you did not like the feather pillows in your room. We are always able to offer an alternative solution such as foam pillows for those guests who dislike feather so please don't hesitate to request this upon a future reservation! We make every effort to accommodate... More

Bennington, Vermont
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This trip was an employee trip. I was traveling with my family and boyfriend. The room types had accidentally been messed up, when I confronted them they were very accommodating in the sense they would do everything in their power to make sure we were happy. As a guest service representative I know how difficult it can be dealing with... More

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Makayla C., Thank you for the perfect score! We're so happy you were able to stay with us during your recent trip to the Lewiston-Auburn area. Thank you for your patience while we amended your reservation to better accommodate you. We appreciate your feedback regarding the breakfast process. We just recently changed to the process you experienced as this... More

Kingston, Massachusetts
Top Contributor
72 reviews 72 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just the right place to overnight for a family wedding. Easy to find with help from the Maine information center. Most especially was the comfy bed after a long time partying at the reception. Sorry the coffee-maker didn't work. One grumpy surprise in the morning.....I found the controlled parking somewhat confusing. Couldn't access the parking lot without first getting the... More

Was this review helpful? Yes 1
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear SHHS_11, Thank you for staying with us recently. We hope you enjoyed both your visit at our facility as well as the wedding you attended! I'm sorry that you're coffee maker wasn't working. The Keurigs are somewhat of a new amenity we offer and have been a great hit with our guests. However, we are learning that there is... More

Berkeley, California
Top Contributor
66 reviews 66 reviews
34 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a hotel that delivers perfectly on what you expect from the brand. Nice lobby, with a small restaurant that serves a good breakfast. Very comfortable and quiet room. Located close to downtown Auburn and Lewiston, a walk or a short drive to shops and restaurants. Relatively easy interstate access. Friendly staff.

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HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear jk61-California, We hope you've safely made your trip back home! It was a pleasure having you as our guest and we are happy to know that you enjoyed your stay with us. Based on your contributor ranking, it's apparent you travel quite frequently so we are honored to have received such a high regards from you! Thank you for... More

Boston, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

the location was ideal for us, hotel was near falls, convenient parking, very spacious room and bathroom, tastefully decorated, room and bathroom wear clean, the staff was helpful. The only negative was the super noisy AC system.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Corinne S., We can't thank you enough for the perfect score you have given us!! We are so happy to hear that you enjoyed your stay. I sincerely apologize for the noise you experienced with the AC unit in your guest room. We have just recently noticed an increase in responses regarding noisy AC units in a few of... More

Bucharest, Romania
Top Contributor
54 reviews 54 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

Friendly staff and a nice lobster roll special for dinner Close to river and easy access to bridge to Lewiston. A bit over-priced for place and property. AC worked well if a bit noisy, kept room cool. Would stay here again for casual visit or business.

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear mlahm, Thank you for choosing to stay at the Hilton Garden Inn Auburn Riverwatch while visiting Bates College. Bates has a great facility and we love having visiting guests stay with us! We appreciate your feedback regarding the rates and can assure you we are very competitive within our market. We strive to offer the best value for price... More

Lewiston, United States
1 review
4 of 5 stars Reviewed 1 week ago

Great hotel, clean rooms, comfortable. Awesome views of the river and balloonfest. Breakfast was great. Have stayed a few times and always happy. Looking forward to staying next year with Family and friends

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Jennifer H., Thank you for your wonderful remarks on the views that our hotel offers! We're happy you were able to enjoy another great year at the Balloon Festival. We're so glad the weather was decent for most of the weekend. We appreciate you referring your friends and family to us and look forward to having you as our... More

1 review
5 of 5 stars Reviewed 2 weeks ago

Staying at the Hilton Garden Inns have consistently been wonderful experiences because they offer a restful, comfortable, and welcoming atmosphere. The rooms are beautiful, quiet and very clean. The staff is very professional and pleasant. When there is a choice, we always opt for this hotel even though other options may have lower rates.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Steven S., Thank you so much for your business and for your loyalty to the Hilton family of hotels! We are glad to hear you had a great visit and look forward to your return! Hospitably yours, Jessica Donovan 207-784-4433 More

Bayville, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Ryan in the restaurant and Kayleigh at the front desk could not have been nicer. They provided superior service and made our stay the most enjoyable that we have had in a very long time. Other staff members were great as well. We will certainly be back.

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear John B., Thank you for recognizing Ryan and Kayleigh's outstanding service! We couldn't be happier to hear that you had an enjoyable stay. We appreciate your loyalty to our hotel and can't wait to have you back as our guest! Sincerely, Jessica Donovan 207-784-4433 More

York, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was clean and large. When we had a problem with our group checkin, Adam was all over it. He definitely went above and beyond and saved the day for the bride. The lobby was nice, with either coffee and tea in the morning, or flavored water during the day and evening available. Would definitely stay here again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Lisa G., Thank you for taking the time to share your feedback with us and fellow travelers. We apologize for the room type confusion upon arrival. I'm so happy to hear that Adam was able to accommodate your group and make everyone's stay pleasant! Thank you for acknowledging the cleanliness of our hotel and the helpfulness of our staff.... More

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Additional Information about Hilton Garden Inn Auburn Riverwatch

Address: 14 Great Falls Plaza, Auburn, ME 04210
Phone Number:
Location: United States > Maine > Auburn
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Auburn Riverwatch 3*
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Also Known As:
Hilton Garden Inn Auburn Riverwatch Hotel Auburn
Hilton Auburn
Auburn Hilton
Hilton Garden Inn Auburn Riverwatch Maine

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Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
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Number of rooms
138

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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