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All 5 Auburn hotels

Hilton Garden Inn Auburn Riverwatch

3.0 of 5 Hotel   |   14 Great Falls Plaza, Auburn, ME 04210
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84%
Ranked #2 of 5 hotels in Auburn
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Wendy H Jay, Maine
  • Overview
  • Reviews (234)
  • Photos (41)
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  • Room tips (43)
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234 people have reviewed this hotel

Traveler rating
    118
    74
    25
    8
    9
See reviews for
64
51
17
71
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Jay, Maine
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

There wasn't a bad experience from the time we checked in Friday afternoon to check out Sunday afternoon. Kayleigh at check in/front desk helped us with every request all weekend and with a smile on her face. Rick and Sharon were masterful at keeping the wedding on task and according to timetable and Alexis and Adam from the waitstaff/ front... More

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Montreal, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I set up a 3 day event for 24 golfers at two nearby golf courses in June. Christopher (event coordinator)was a wonderful contact who helped to arrange our stay. The hotel was clean and well maintained. All of the front desk staff were pleasant, but some seemed a bit inexperienced and had to seek help from colleagues. The breakfast was... More

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Auburn, Maine, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed at The Hilton Gardens in Auburn and just want to say that the staff goes over and above to make you feel at home. I would recommend staying here when you are passing thru. Over the past 5 years staying I met some great people there but 1 person stands out among them all. Ask for Adam when you... More

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Abby B., You have made Adam's day! He certainly goes above and beyond for all our guests and is a true asset to our team. I had the pleasure of watching Adam read yourpost and I can assure you the smile he had on his face would be hard to match! Thank you so much for recognizing his efforts.... More

Syracuse, New York
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I have now stayed at this hotel 6 or 7 times and every time it has been great. The room and bed are excellent. It is right on the Riverwalk which is a great view and excellent for running ( though not real long). The staff are very warm and efficient. This is my favorite Hilton Garen that I stay... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Johnny-Vineyard, We sincerely appreciate the perfect score you gave us! Your review has been posted on our wall of appreciation which recognizes our staff for the hard work they do. Thank you so much for being such a loyal guest of ours. We love welcoming our repeat guests back each visit and hope you find time to come stay... More

Wading River, New York
Top Contributor
165 reviews 165 reviews
63 hotel reviews
159 helpful votes 159 helpful votes
5 of 5 stars Reviewed 1 week ago

We picked this place to stay over the Fourth of July weekend because it was a lot cheaper than the hotels in Portland. The pleasant young man who checked us in was very helpful with directions to nearby restaurants. Our king room was spacious and so was the bathroom. It had plenty of counter space to hold all our stuff.... More

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HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Saluga, On behalf of our entire team, thank you for the perfect score!! We are so happy to hear you enjoyed your accommodations and hope to see you again in the near future. I hope you enjoyed the beautiful Riverwalk Trail adjacent to the falls. It sounds as though you were able to spend some time exploring what the... More

Easton, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Relatively clean, relatively nice. No major complaints and wouldn't hesitate to stay the night again but then again no real reason to draw me back either. The location was beautiful as it was right next to the river and by the river walk. Only complaint was that the pool was too small for the size of the hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Jason E., Thank you for sharing your feedback with us and fellow travelers. We appreciate your willingness to return in the future! Although we seemed to have lacked the "WOW" factor for you, I am happy to hear that you found the accommodations to be clean and comfortable! If there is anything specific you feel we could improve on... More

Boston, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

We paid $258 for the night this past Saturday. The room smelled horrible. I thought we would get used to the odor but we never did. The air conditioning was intermittent durning the night making it startlingly noisy when it kick in and unbearably hot during this humid weather. The toilet ran all night long which was difficult to listen... More

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HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear WWTraveler99, Thank you for reaching out to us regarding your recent visit to our hotel. Please know that your satisfaction is of the utmost importantance to us, and we apologize for the misteps in comfort and appointment you experienced. We strive to ensure every guest has an enjoyable stay and genuinely appreciate you taking the time to notify us... More

Lebanon, New Hampshire
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My mom and I planned a trip for 4th of July weekend - first, they called us to tell us the 4th of July festivities were postponed until Sunday due to weather and did we want to change our reservation - I was shocked and grateful. We were not going there for the fireworks but that was SO nice of... More

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HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Stacey W., Thank you for recognizing the extra effort our guest service agents went through to notify upcoming reservations of the scheduled festivity changes! That was something as a team, they came up with themselves and I'm very excited to share your posting with them. I'm very sorry for the check-in experience you had with us. Although we post... More

Harrisburg
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Our service was excellent, especially Shaina who worked the bar and serviced our dinner. She was extremely personable and accommodating. Our room was also very comfortable and we enjoyed the park and the hot tub.

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Amandatelep, We sincerely appreciate the wonderful feedback you provided regarding the service you experienced while visiting our facility! Thank you so much for taking the time to share this with us. We hope you enjoyed your visit and we look forward to welcoming you back soon! Thanks again, Jessica Donovan 207-784-4433 More

Browns Mills, New Jersey
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff was friendly and helpful. Housekeeping offered to help me carry my bags downstairs! But I have to says the views are amazing of the river and falls. We checked in on July 4th but Hurricane Arthur was threatening everyone on the east coast fireworks. We did see some fireworks out the window in the distance but on Sunday... More

Was this review helpful? Yes
HGIAuburnJD, Front Office Manager at Hilton Garden Inn Auburn Riverwatch, responded to this review

Dear Sandra T., Thank you for recognizing the amazing Riverwalk Trail next to the falls that is enjoyed by many during the beautiful summer months here in Maine! We are also very fortunate to be able to offer beautiful views of the falls from many of our guest rooms. I'm so happy to hear you were able to participate in... More

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Additional Information about Hilton Garden Inn Auburn Riverwatch

Address: 14 Great Falls Plaza, Auburn, ME 04210
Phone Number:
Location: United States > Maine > Auburn
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Auburn Riverwatch 3*
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Also Known As:
Hilton Garden Inn Auburn Riverwatch Hotel Auburn
Hilton Auburn
Auburn Hilton
Hilton Garden Inn Auburn Riverwatch Maine

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
138

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