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All 20 Alexandria hotels

Holiday Inn Express Hotel & Suites Alexandria

2.5 of 5 Hotel   |   2340 Macarthur Dr, Alexandria, LA 71303
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Ranked #11 of 20 Hotels in Alexandria
A recent review
5 of 5 stars reviewed 4 weeks ago
Maria B
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69 reviews from our community

Traveler rating
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    12
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    14
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Gonzales, Louisiana
1 review
1 of 5 stars Reviewed 4 weeks ago

This place is disgusting. We moved rooms twice and the third was still terrible. Yet since they refunded our stay because it was so horrible I cannot write a review. in room one the faucet FLEW off the tub and a roach crawled across the floor. In the second room there was a booger on the wall and toenail clippings... More

Was this review helpful? Yes
Walterene L, Public Relations Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

We appreciate you taking the time to write these reviews. We have used the pictures you posted to retrain our staff on cleaning and checking all rooms. We are so sorry we could not have done more for you other than refunding your money for your entire stay and we are so very sorry for any anxiety and stress this... More

Senior Contributor
32 reviews 32 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here when I came to Louisiana to see my daughter. The staff was very nice & very helpful. The room was really comfortable. The free breakfast was good. Always enjoy Holiday Inn & this one was top notch. Love the furniture in the lobby & breakfast room. You can't go wrong staying here!

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for your kind comments. It is always such a pleasure to know that we have made a guests visit a memorable one. We look forward to your next trip to Alexandria. More

Eden, Texas
Top Contributor
99 reviews 99 reviews
32 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed August 4, 2014

One night stay on our way home to Texas. The property was clean and we had great night's sleep. The breakfast was delicious - loved the turkey sausage and helpfulness of the attendant to make sure everyone got was the wanted.

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for your kind comments. We are so happy that you enjoyed your stay with us. We look forward to seeing you on your next trip to our area. More

New Orleans, Louisiana
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 24, 2014

Discovered a friendly and professional staff here that catered to my needs in a very timely fashion, and with a sincere and personal approach. Then, right after I checked in, I was surprised to find a "happy hour" taking place in the breakfast concourse area, where I was served free cocktails and indulged in complimentary snacks before winding down for... More

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for your wonderful comments. We are so happy to know that you enjoyed your stay with us. We appreciate your loyalty. More

Beebe, Arkansas
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 24, 2014

I recently spent 2 nights here. The hotel we clean and appeared to be somewhat new. The staff was very friendly. We had one small issue with our bathtub drain not working. We called the desk and they sent someone up to fix it right away. The breakfast was pretty good for this type of place. Everything seemed fresh and... More

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for making the choice to stay with us. We appreciate your comments as it helps us to know where we need improvement. We look forward to serving you on your next trip to our area. More

Sarasota, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 of 5 stars Reviewed July 13, 2014

Hair everywhere! Bath tub is so filthy it's about making me gag! Stay away from this place- I carry cleaner and had to do it myself! I own a cleaning company and if my guests saw this I would be giving money back!

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

We are so sorry you had a bad experience at our Holiday Inn Express. We are working very hard to insure our guests enjoy their stay with us and obviously we let you down. Your comments however do help us determine what we need to work on and will help us with our retraining. Once again let me please say... More

Birmingham, Alabama, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 3, 2014 via mobile

Had to stop while driving home from Houston with our four kids as they were getting restless. The management had to call someone from another hotel to bring the room key because she couldnt find any key cards while the kids were screaming in the car (they are toddler quadruplets). The the 3rd floor absolutely reeked of cigarette smoke (we... More

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you very much for your comments and we do apologize that your stay wasn't up to your expectations. We are trying to focus on each issue and make the necessary correction. We hope that if in our area in the future you will give us the opportunity to make it up to you. More

Birmingham
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 27, 2014

We were in Alexandria for an overnight stay to attend a Fire Department Reunion in Pineville. They stay was very pleasant and rooms were clean. We had 2 rooms that were next to each other and were located on the 2nd floor. The only real complain was there were young kids located above us on the 3rd floor and were... More

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for your kind comment regarding your stay. We appreciate that you are a loyal IHG member. We do apologize for the noise issues and hope to make it up to you on your next stay to our area. More

Lake Charles, Louisiana
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 13, 2014

Management was rude, rooms were dirty, and not in a good area of town. Stay away. Much better options in Alexandria. Im a very easy going person and dont typically write reviews but I am infuriated with how I was treated by this hotel. Stay Away!!

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Dear john b, Thank you for your review regarding your recent stay at Holiday Inn Express & Suites Alexandria. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from... More

Lake Charles, Louisiana
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 7, 2014

Booked a room at this Alexandria hotel for ball tournament. On Friday before tournament got changed to different city due to weather conditions. This hotel would NOT refund our money even after talking with corporate. Really makes me NEVER want to use Holiday Inn for ANY reservations. Where is customer service in this day of each hotel chain fighting for... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Dear TLC337, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

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Additional Information about Holiday Inn Express Hotel & Suites Alexandria

Address: 2340 Macarthur Dr, Alexandria, LA 71303
Phone Number:
Location: United States > Louisiana > Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Alexandria 2.5*
Number of rooms: 80
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Also Known As:
Holiday Inn Express Hotel And Suites Alexandria
Holiday Inn Alexandria
Alexandria Holiday Inn
Holiday Inn Express Alexandria

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