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Holiday Inn Express Hotel & Suites Alexandria

2.5 of 5
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2340 Macarthur Dr, Alexandria, LA 71303
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Alexandria
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103 Reviews from our TripAdvisor Community

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Chester, United Kingdom
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booked for business trip. Holiday Inn Express is usually a safe best with consistency. Got generally what I expected. Very roomy with both 40" facing bed and 32" facing settee, LCD's. Bathroom was OK - nothing special. Little food area with granite work surface microwave, fridge, coffee maker was a nice touch. Very big king size bed with lots of... More 

Helpful?
Thank Cloudman2u
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you very much for taking time out of your schedule comment on your stay. We do appreciate your input as this is how we know where we know what areas need to be addressed. I do hope you will give us another try on your next trip to area. More 

Dallas, Texas
Level Contributor
22 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel as an overnight stay before going on to New Orleans the next morning. The bed was really firm, and I like a really soft mattress, did not get a good night's rest. It hotel appears to have had some upgrades, which were nice, but you could tell that some things had gone undone. The bathroom... More 

Helpful?
Thank Cutiepie787
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for commenting on your stay with us. I do apologize for the mattress being firmer than you like. It is your comments that let us know where improvements are needed. We do hope you will give us another try on your next trip through Alexandria. More 

Crestwood, Kentucky
Level Contributor
169 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed January 1, 2016

I have stayed here before in previous trips to Alexandria and am generally pleased with this hotel. This hotel ranks in the upper half of all Holiday Inn Express Hotels in which I have stayed. The rooms are showing a bit of age but the internet works well and breakfast tasted good. The hotel staff were friendly and helpful.

Helpful?
Thank Robert K
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you very much for taking time to comment on your stay. It is always good to here that our guest enjoyed their stay. We do look forward to your next visit to Alexandria and look forward to seeing you. More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 31, 2015 via mobile

This property is ok. Everything I expected. The female desk clerks seemed a tad entitled or just kind of flippant. I asked for a toothbrush and got an answer of "we don't have any." Not rude, just kind of ... meh. Not sure how to describe it. Kind of no frills. What you see is what you get. Don't expect... More 

Helpful?
Thank Kristian R
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for commenting on your stay with us. Your comments are the way we know where improvements and extra training are needed. I do apologize and I do hope you will give us a chance to make it up to you. More 

Texas Gulf Coast, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 25, 2015

I've stayed here 3 times previously. No more pretty bedspread, bathtub drain drained slowly and had to stand in water while showering, ring in toilet. Upon leaving the first morning I looked around the reception area for the water bottles that were once offered. The younger girl with black hair, came out to the desk and I asked, "Do you... More 

Helpful?
Thank 109kat
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for commenting on your stay. I do apologize for the issues you had while staying with us. These matters will be addressed and decisions with be made concerning extra training for our staff. I do hope you will reconsider and continue to stay with us when in Alexandria as we do value your loyalty as a valued guest. More 

Memphis, TN
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed December 13, 2015 via mobile

Upon arrival, the woman that checked me in was very courteous and polite and took the time to explain everything to me. She mentioned that there was some type of welcome reception available for guests, but I did not get the chance to check it out. This hotel had only one elevator due to the fact that there were only... More 

Helpful?
Thank MoPorter
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking the time to comment on your stay. We do appreciate you choosing us and we do look forward to your next trip to Alexandria. More 

Lindenhurst, Illinois
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 22, 2015

Room was very neat, and the beds, very comfortable. The Staff was very friendly and helpful. Breakfast and conference area very roomy. Large TV. Had 2 chairs with the table. Usually you only have one chair in the room plus the desk chair. Great breakfast selection, had cereals, turkey sausage, to pancakes....and yes I wish I had that pancake maker... More 

Helpful?
Thank johnandmichele2015
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for your kind words. It is always a pleasure to hear that our guest enjoyed their stay with us. We appreciate your loyalty and hope to see you on your next trip to Alexandria. More 

Canberra, Australian Capital Territory, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 1, 2015 via mobile

My husband and I had a lovely stay here which included a surprise treat of pancakes on Friday night whigh was a special free treat for their guests. All the staff were very friendly too. Thank you for looking after us so well.

Helpful?
Thank Stephturk
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for commenting on your stay with us. We are so happy to hear that you had a pleasurable experience with us. We have really enjoyed seeing guest enjoy pancakes to midnight for the month of August. We do hope to see you on your next visit to Alexandria. More 

Loveland, Ohio
Level Contributor
17 reviews
3 hotel reviews
3 of 5 stars Reviewed August 14, 2015

I had a single king sized bed. The TV is decent size and the channel selections are decent. The room includes a small fridge, microwave, and coffee maker (I prefer tea, so I used the microwave for that). I had to play trial and error to get the temperature to where I like it (it was really cold when I... More 

Helpful?
Thank RichardNeal64
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking the time to comment on your stay. With your help we know where improvements are needed. I'm very pleased to hear you enjoyed the breakfast and hope to see you on your next trip to Alexandria. More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 29, 2015

We stayed 2 nights visiting family in the area. The hotel had a nice breakfast, nice beds, & rooms were spacious. We used the pool one afternoon, but my kids kept complaining about all the dirt, hair, & mold (around the ladder) they could see with their goggles. The staff was friendly enough and seemed to be everywhere. The halls... More 

Helpful?
1 Thank Erica R
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking time out to comment on your stay. That is how we know what needs to be addressed and where improvements are needed. I do apologize and hope you will give us another try on your next trip to Alexandria. More 

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