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Holiday Inn Express Hotel & Suites Alexandria

2.5 of 5
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2340 Macarthur Dr, Alexandria, LA 71303
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Holiday Inn Express Hotel & Suites Alexandria
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Ranked #10 of 20 Hotels in Alexandria
A recent review
3 of 5 stars reviewed 2 days ago
Erica R
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94 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

We stayed 2 nights visiting family in the area. The hotel had a nice breakfast, nice beds, & rooms were spacious. We used the pool one afternoon, but my kids kept complaining about all the dirt, hair, & mold (around the ladder) they could see with their goggles. The staff was friendly enough and seemed to be everywhere. The halls... More 

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Chattanooga, Tennessee
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed one night here since its the only good hotel in this town! Staff was great and breakfast was wonderful...Bacon was delicious!!! Only bad thing was the bed, we always stay at the Holiday Inn where ever we go and the bed at this one was really hard compared to the others we stayed at. Overall great!

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Level Contributor
9 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

Clean pool, clean rooms, friendly staff, however my room didn't stay that cool, I even set the thermostat to 68 And still didn't cool off... That was the only down fall other than that it's a GREAT HOTEL to stay at

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Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you very much for commenting on your stay with us. We're happy to hear you had an enjoyable stay with us. I sorry to hear about your issue with your AC. Please always let the front desk know when attention is need. We hope to see you on your next trip to Alexandria. More 

Texas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This Holiday Inn Express is pretty typical of the Holiday Inn Express experience. The staff were helpful and friendly. My room was somehow booked as a smoking room and it was smoky. The staff said they did not have any other rooms available. The hotel is also filled with construction and other service type patrons. The air conditioning is the... More 

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Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking the time to comment on your stay with us. That is how we learn where improvement is needed. I do apologize for not being able to move you to another room that was non smoking. Unfortunately when we are sold out we are not able to do a room change. I do hope that when in... More 

Sulphur, Louisiana, United States
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The workers were very sweet. But the hotel is not very nice. The rooms are small, and we had a suite, the floor in the hall was falling through. The breakfast was horrible. The room stink like they got wet, I think they need to update the hotel. The price was a little high for the quality!

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Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking the time to comment on your stay with us. That is how we learn where improvement is needed. I do apologize for not being able to move you to another room that was non smoking. Unfortunately when we are sold out we are not able to do a room change. I do hope that when in... More 

Huntsville, Texas
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here will traveling through Alexandria. We have had good luck with HI Express before so we stopped here. The place is okay. Not up to standards of other HI Express we have stayed at. Found bug in bed. Bed not comfortable. Breakfast just okay. Stayed at another hotel just up the road on the way back that was cleaner,... More 

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Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking the time to comment on your stay. I do apologize for the problem that you had with your room and I wish you would have mentioned it at check out. I do hope that when you are in Alexandria again, you will give us another chance to make it up to you. More 

1 review
3 of 5 stars Reviewed June 20, 2015

The wifi was extremely slow, also the walls are really thin you can hear every time someone walks up stairs in room above you or the room next to you so it was really hard to sleep. Also the beds were extremely hard I felt more comfortable on the couch. The couch was more softer than the bed was. Also... More 

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Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you very much for commenting on your stay with us. I'm glad that you enjoyed the breakfast and the friendliness of the staff. I do apologize for the noise during your stay. We had a the ODP Soccer and a wedding party in and the hotel was extremely full of guests. I do hope that you will give us... More 

Lafayette, Louisiana
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 20, 2015

This was almost a nice hotel. The staff was very nice and it is a relatively new property. But, the room itself was almost clean and the bathtub almost drained while taking a shower. No sleep timer on the TV and the in room refrigerator made a funny noise all night.

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for your comments on your stay with us. That is how we are able to know where improvements are needed. We do hope you will give us another chance the next time you are in Alexandria. More 

Lawton, Oklahoma
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 18, 2015

The pool was dirty. Way too dirty. It needed a good skimming. That's my only complaint. Staff was friendly, breakfast delicious, TV high quality, room nice and cool, everything clean, and the bed - wow! This was the first time in about a year and a half (part way through my last pregnancy haha!) that I've woken up without back... More 

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Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you very much for your comments on your stay with us. We are so happy to hear that you enjoyed a good nights sleep. After all that is what we are here for. We hope to see you on your next visit to Alexandria. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 31, 2015 via mobile

the holiday inn in Alexandria was the worst hotel we have ever stayed in, couldn't sleep had room in 1st floor it was so loud, pool was dirty, manager is argumentative, and the beds were so hard and you can feel the springs in the mattresses, I even changed rooms hoping it would be better but it wasn't. The beds... More 

Was this review helpful? Yes 1
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for taking the time to write a review, however we are so sorry to hear that you had such a bad time whilst here. We strive to give all of our guests a great experience, and obviously failed despite the room move to a room of your choice. We encourage our guests to let us know... More 

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