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All 20 Alexandria hotels

Holiday Inn Express Hotel & Suites Alexandria

2.5 of 5 Hotel   |   2340 Macarthur Dr, Alexandria, LA 71303
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Ranked #12 of 20 hotels in Alexandria
A recent review
3 of 5 stars Reviewed January 6, 2014
Jerry T Toronto, Canada
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60 people have reviewed this hotel

Traveler rating
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10
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28
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Lake Charles, Louisiana
1 review
1 of 5 stars Reviewed March 13, 2014

Management was rude, rooms were dirty, and not in a good area of town. Stay away. Much better options in Alexandria. Im a very easy going person and dont typically write reviews but I am infuriated with how I was treated by this hotel. Stay Away!!

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Dear john b, Thank you for your review regarding your recent stay at Holiday Inn Express & Suites Alexandria. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from... More

Lake Charles, Louisiana
Contributor
15 reviews 15 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 7, 2014

Booked a room at this Alexandria hotel for ball tournament. On Friday before tournament got changed to different city due to weather conditions. This hotel would NOT refund our money even after talking with corporate. Really makes me NEVER want to use Holiday Inn for ANY reservations. Where is customer service in this day of each hotel chain fighting for... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Dear TLC337, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

Opelousas, Louisiana
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 6, 2014

Made my reservation on line. Had a busy day at the hospital and clinics. My 80 year old father in law needed a good bed, so it was a no-brainer: Holiday Inn always has the best beds. WRONG. Checked in at 2am, requested late check out, "no problem"; the guy at the desk wrote it down. Sitting on the beds... More

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Toronto, Canada
2 reviews
3 of 5 stars Reviewed January 6, 2014

This is a clean hotel with adequate facilities and is typical of what can be expected from this organization. The staff should learn something about nearby businesses (restaurants, hair dressers, etc). They seemed genuinely to know little or nothing about what was nearby or even a few miles away and how to access these services. That was the major failing... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Dear Jerry T, Thank you for taking the time to comment regarding your stay. I am happy you like our clean hotel and attendant at the breakfast room. However, please accept my apologies that your stay did not meet expectations. I apologize for the disappointment you experienced with the some aspects of staff service you received. Your comments have been... More

Monroe, Louisiana
1 review
5 of 5 stars Reviewed November 22, 2013

Four GREAT days of rest, jacuzzi tub, rest, jacuzzi tub, and more rest. A fridge for my wine and food, and I was SET!! Never left the room for two whole days of solitude. Needed peace and quiet retreat and the front desk was very accommodating!! Roomy FABULOUS King bed that was the most comfortable I have experienced. I even... More

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West Monroe, Louisiana, United States
1 review
5 of 5 stars Reviewed November 5, 2013

We were very pleased with everything this hotel had to offer. The room was always clean, as was every area that we passed through. The beds were really comfortable and it was quiet. Not only was check-in quick and pleasant, but the staff also made sure we had everything we needed. I would definitely recommend for business trips or personal... More

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Mandeville, Louisiana
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 1, 2013

Roomy King room. Extremely Clean with all the necessary amenities. All of the staff I encountered were extremely friendly, including front desk, management, and housekeeping. Hotel provided special treats for the guests such has a "Happy Hour" in the evening where soft drinks, wine and snacks were available in the very large community room. Coffee was also available 24/7. A... More

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Louisiana
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 30, 2013

Large king room. Clean. Great breakfast! Helpful staff. Only complaint: make sure your room is away from the stairway. Door to stairway slams unbelievably hard and loud. Woke me at 6 AM. This was after my door handle was jiggled - my room was the last door on the left - stairway was last door on the right. Also, try... More

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Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed August 15, 2013 via mobile

My first thought was it was a nice hotel, especially for the money. Unfortunately, this did not prove true. First morning, housekeeping pounding on my door at 8am. Next day, I return to find all used towels gone & not replaced, including the ones I hung up. The next day, I return after 5pm to an unmade room, only I... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Dear EDelmotte, Thank you for taking the time to share your experiences. We value you as our guest and your opinion is very important to us, as it helps us identify areas in need of improvement. We apologize for any inconveniences you have experienced due to the unacceptable level of service received from our housekeeping staff. We take the confidence... More

Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 11, 2013 via mobile

This hotel wasn't anything remarkable. It was simply average. We stayed for a week and had to settle for a smoking room as that was all that was available despite daily requests to move to another room if possible. That said, we had a king suite. The beds were comfortable. The sofa bed was not. The first night the sheets... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Dear Kblank003, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I appreciate the kind words about our hotel, comfortable beds, breakfast menu exceeded your expectations and great staff. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what... More

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Additional Information about Holiday Inn Express Hotel & Suites Alexandria

Also Known As:
Holiday Inn Express Hotel And Suites Alexandria
Holiday Inn Alexandria
Alexandria Holiday Inn
Holiday Inn Express Alexandria
Address: 2340 Macarthur Dr, Alexandria, LA 71303
Phone Number:
Location: United States > Louisiana > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 20 hotels in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Alexandria 2.5*
Official Description (provided by the hotel):
Alexandria LA Hotel Near Popular Attractions and Businesses You will enjoy a relaxing stay at the Holiday Inn Express Hotel and Suites of Alexandria, Louisiana, conveniently located three miles from Alexandria International Airport (AEX). Lodging at our Alexandria Airport hotel puts you in close proximity to local Louisiana attractions and businesses. The whole family will love staying at our Alexandria Holiday Inn Express which is just three miles from the Alexandria Zoo. After visiting more than 600 animals, immerse yourself in the beautiful, local works permanently exhibited at the Alexandria Museum of Art. Those who enjoy the outdoors can spend time, three miles from this Alexandria hotel, at the Kisatchie National Forest. Are you in town on business? Don't settle for just any hotel in Alexandria when you can lodge at our hotel, conveniently located near Rapides Regional Medical Center, Union Tank, St Francis Cabrini Hospital and Proctor & Gamble. Also, our Alexandria Airport hotel offers 650 square feet of meeting space, so you can host on-site meetings. We also provide copying, faxing, and printing services. Our Alexandria Airport hotel cares for you by offering free high-speed Internet access and a complimentary hot breakfast bar. You can unwind in the Fitness Center or swim in the outdoor pool, and enjoy a good night's rest in our triple-sheeted beds. Call today for our Alexandria hotel's rates. ... more   less 
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