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Holiday Inn Express Hotel & Suites Alexandria

2.5 of 5
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2340 Macarthur Dr, Alexandria, LA 71303
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Alexandria
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95 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Loveland, Ohio
Level Contributor
12 reviews
3 of 5 stars Reviewed 2 weeks ago

I had a single king sized bed. The TV is decent size and the channel selections are decent. The room includes a small fridge, microwave, and coffee maker (I prefer tea, so I used the microwave for that). I had to play trial and error to get the temperature to where I like it (it was really cold when I... More 

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking the time to comment on your stay. With your help we know where improvements are needed. I'm very pleased to hear you enjoyed the breakfast and hope to see you on your next trip to Alexandria. More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed 2 nights visiting family in the area. The hotel had a nice breakfast, nice beds, & rooms were spacious. We used the pool one afternoon, but my kids kept complaining about all the dirt, hair, & mold (around the ladder) they could see with their goggles. The staff was friendly enough and seemed to be everywhere. The halls... More 

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking time out to comment on your stay. That is how we know what needs to be addressed and where improvements are needed. I do apologize and hope you will give us another try on your next trip to Alexandria. More 

Chattanooga, Tennessee
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed one night here since its the only good hotel in this town! Staff was great and breakfast was wonderful...Bacon was delicious!!! Only bad thing was the bed, we always stay at the Holiday Inn where ever we go and the bed at this one was really hard compared to the others we stayed at. Overall great!

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for your kind words regarding your stay. It is always so nice to hear our guest had an enjoyable stay with us. We do look forward to your next visit to Alexandria. More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago via mobile

Clean pool, clean rooms, friendly staff, however my room didn't stay that cool, I even set the thermostat to 68 And still didn't cool off... That was the only down fall other than that it's a GREAT HOTEL to stay at

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you very much for commenting on your stay with us. We're happy to hear you had an enjoyable stay with us. I sorry to hear about your issue with your AC. Please always let the front desk know when attention is need. We hope to see you on your next trip to Alexandria. More 

Texas
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 9, 2015

This Holiday Inn Express is pretty typical of the Holiday Inn Express experience. The staff were helpful and friendly. My room was somehow booked as a smoking room and it was smoky. The staff said they did not have any other rooms available. The hotel is also filled with construction and other service type patrons. The air conditioning is the... More 

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking the time to comment on your stay with us. That is how we learn where improvement is needed. I do apologize for not being able to move you to another room that was non smoking. Unfortunately when we are sold out we are not able to do a room change. I do hope that when in... More 

Sulphur, Louisiana, United States
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 7, 2015

The workers were very sweet. But the hotel is not very nice. The rooms are small, and we had a suite, the floor in the hall was falling through. The breakfast was horrible. The room stink like they got wet, I think they need to update the hotel. The price was a little high for the quality!

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking the time to comment on your stay with us. That is how we learn where improvement is needed. I do apologize for not being able to move you to another room that was non smoking. Unfortunately when we are sold out we are not able to do a room change. I do hope that when in... More 

Huntsville, Texas
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed July 5, 2015

Stayed here will traveling through Alexandria. We have had good luck with HI Express before so we stopped here. The place is okay. Not up to standards of other HI Express we have stayed at. Found bug in bed. Bed not comfortable. Breakfast just okay. Stayed at another hotel just up the road on the way back that was cleaner,... More 

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking the time to comment on your stay. I do apologize for the problem that you had with your room and I wish you would have mentioned it at check out. I do hope that when you are in Alexandria again, you will give us another chance to make it up to you. More 

1 review
3 of 5 stars Reviewed June 20, 2015

The wifi was extremely slow, also the walls are really thin you can hear every time someone walks up stairs in room above you or the room next to you so it was really hard to sleep. Also the beds were extremely hard I felt more comfortable on the couch. The couch was more softer than the bed was. Also... More 

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you very much for commenting on your stay with us. I'm glad that you enjoyed the breakfast and the friendliness of the staff. I do apologize for the noise during your stay. We had a the ODP Soccer and a wedding party in and the hotel was extremely full of guests. I do hope that you will give us... More 

Lafayette, Louisiana
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 20, 2015

This was almost a nice hotel. The staff was very nice and it is a relatively new property. But, the room itself was almost clean and the bathtub almost drained while taking a shower. No sleep timer on the TV and the in room refrigerator made a funny noise all night.

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for your comments on your stay with us. That is how we are able to know where improvements are needed. We do hope you will give us another chance the next time you are in Alexandria. More 

Lawton, Oklahoma
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 18, 2015

The pool was dirty. Way too dirty. It needed a good skimming. That's my only complaint. Staff was friendly, breakfast delicious, TV high quality, room nice and cool, everything clean, and the bed - wow! This was the first time in about a year and a half (part way through my last pregnancy haha!) that I've woken up without back... More 

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you very much for your comments on your stay with us. We are so happy to hear that you enjoyed a good nights sleep. After all that is what we are here for. We hope to see you on your next visit to Alexandria. More 

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