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All 20 Alexandria hotels

Holiday Inn Express Hotel & Suites Alexandria

2.5 of 5 Hotel   |   2340 Macarthur Dr, Alexandria, LA 71303
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Ranked #11 of 20 hotels in Alexandria
A recent review
4 of 5 stars reviewed 3 weeks ago
CathyK76837 Eden, Texas
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66 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
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English first
Eden, Texas
Top Contributor
98 reviews 98 reviews
32 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

One night stay on our way home to Texas. The property was clean and we had great night's sleep. The breakfast was delicious - loved the turkey sausage and helpfulness of the attendant to make sure everyone got was the wanted.

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for your kind comments. We are so happy that you enjoyed your stay with us. We look forward to seeing you on your next trip to our area. More

New Orleans, Louisiana
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 24, 2014

Discovered a friendly and professional staff here that catered to my needs in a very timely fashion, and with a sincere and personal approach. Then, right after I checked in, I was surprised to find a "happy hour" taking place in the breakfast concourse area, where I was served free cocktails and indulged in complimentary snacks before winding down for... More

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for your wonderful comments. We are so happy to know that you enjoyed your stay with us. We appreciate your loyalty. More

Beebe, Arkansas
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 24, 2014

I recently spent 2 nights here. The hotel we clean and appeared to be somewhat new. The staff was very friendly. We had one small issue with our bathtub drain not working. We called the desk and they sent someone up to fix it right away. The breakfast was pretty good for this type of place. Everything seemed fresh and... More

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Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for making the choice to stay with us. We appreciate your comments as it helps us to know where we need improvement. We look forward to serving you on your next trip to our area. More

Sarasota, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 of 5 stars Reviewed July 13, 2014

Hair everywhere! Bath tub is so filthy it's about making me gag! Stay away from this place- I carry cleaner and had to do it myself! I own a cleaning company and if my guests saw this I would be giving money back!

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

We are so sorry you had a bad experience at our Holiday Inn Express. We are working very hard to insure our guests enjoy their stay with us and obviously we let you down. Your comments however do help us determine what we need to work on and will help us with our retraining. Once again let me please say... More

Birmingham, Alabama, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 3, 2014 via mobile

Had to stop while driving home from Houston with our four kids as they were getting restless. The management had to call someone from another hotel to bring the room key because she couldnt find any key cards while the kids were screaming in the car (they are toddler quadruplets). The the 3rd floor absolutely reeked of cigarette smoke (we... More

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you very much for your comments and we do apologize that your stay wasn't up to your expectations. We are trying to focus on each issue and make the necessary correction. We hope that if in our area in the future you will give us the opportunity to make it up to you. More

Birmingham
Contributor
20 reviews 20 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 27, 2014

We were in Alexandria for an overnight stay to attend a Fire Department Reunion in Pineville. They stay was very pleasant and rooms were clean. We had 2 rooms that were next to each other and were located on the 2nd floor. The only real complain was there were young kids located above us on the 3rd floor and were... More

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for your kind comment regarding your stay. We appreciate that you are a loyal IHG member. We do apologize for the noise issues and hope to make it up to you on your next stay to our area. More

Lake Charles, Louisiana
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 13, 2014

Management was rude, rooms were dirty, and not in a good area of town. Stay away. Much better options in Alexandria. Im a very easy going person and dont typically write reviews but I am infuriated with how I was treated by this hotel. Stay Away!!

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Dear john b, Thank you for your review regarding your recent stay at Holiday Inn Express & Suites Alexandria. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from... More

Lake Charles, Louisiana
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 7, 2014

Booked a room at this Alexandria hotel for ball tournament. On Friday before tournament got changed to different city due to weather conditions. This hotel would NOT refund our money even after talking with corporate. Really makes me NEVER want to use Holiday Inn for ANY reservations. Where is customer service in this day of each hotel chain fighting for... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Dear TLC337, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

Opelousas, Louisiana
Top Contributor
54 reviews 54 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 6, 2014

Made my reservation on line. Had a busy day at the hospital and clinics. My 80 year old father in law needed a good bed, so it was a no-brainer: Holiday Inn always has the best beds. WRONG. Checked in at 2am, requested late check out, "no problem"; the guy at the desk wrote it down. Sitting on the beds... More

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

We are so sorry that you encountered problems with your stay. We hope you will give us the opportunity to make it up to you when you are in our area again. More

Toronto, Canada
2 reviews
3 of 5 stars Reviewed January 6, 2014

This is a clean hotel with adequate facilities and is typical of what can be expected from this organization. The staff should learn something about nearby businesses (restaurants, hair dressers, etc). They seemed genuinely to know little or nothing about what was nearby or even a few miles away and how to access these services. That was the major failing... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Dear Jerry T, Thank you for taking the time to comment regarding your stay. I am happy you like our clean hotel and attendant at the breakfast room. However, please accept my apologies that your stay did not meet expectations. I apologize for the disappointment you experienced with the some aspects of staff service you received. Your comments have been... More

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Additional Information about Holiday Inn Express Hotel & Suites Alexandria

Address: 2340 Macarthur Dr, Alexandria, LA 71303
Phone Number:
Location: United States > Louisiana > Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Alexandria 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Alexandria
Holiday Inn Alexandria
Alexandria Holiday Inn
Holiday Inn Express Alexandria

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Alexandria LA Hotel Near Popular Attractions and Businesses You will enjoy a relaxing stay at the Holiday Inn Express Hotel and Suites of Alexandria, Louisiana, conveniently located three miles from Alexandria International Airport (AEX). Lodging at our Alexandria Airport hotel puts you in close proximity to local Louisiana attractions and businesses. The whole family will love staying at our Alexandria Holiday Inn Express which is just three miles from the Alexandria Zoo. After visiting more than 600 animals, immerse yourself in the beautiful, local works permanently exhibited at the Alexandria Museum of Art. Those who enjoy the outdoors can spend time, three miles from this Alexandria hotel, at the Kisatchie National Forest. Are you in town on business? Don't settle for just any hotel in Alexandria when you can lodge at our hotel, conveniently located near Rapides Regional Medical Center, Union Tank, St Francis Cabrini Hospital and Proctor & Gamble. Also, our Alexandria Airport hotel offers 650 square feet of meeting space, so you can host on-site meetings. We also provide copying, faxing, and printing services. Our Alexandria Airport hotel cares for you by offering free high-speed Internet access and a complimentary hot breakfast bar. You can unwind in the Fitness Center or swim in the outdoor pool, and enjoy a good night's rest in our triple-sheeted beds. Call today for our Alexandria hotel's rates. ... more   less 
Number of rooms
80

Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Alexandria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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