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Holiday Inn Express Hotel & Suites Alexandria

2.5 of 5
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2340 Macarthur Dr, Alexandria, LA 71303
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Holiday Inn Express Hotel & Suites Alexandria
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Ranked #10 of 20 Hotels in Alexandria
A recent review
3 of 5 stars reviewed 3 weeks ago
kathleens818
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81 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

Conveniently located with excellent front desk staff. Would have preferred my room on the top floor instead of first, but there was smoking allowed on the third floor and when I went to look for room change there, it was noticeable getting off the elevator.

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking the time to comment on your stay with us. I do apologize for or top floor having a few smoking rooms on that floor and you decided against that floor. We do hope you will give us another chance to make it up to you. More 

Tulsa, Oklahoma
Top Contributor
60 reviews 60 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 23, 2015

I try to stay at a Holiday Inn when traveling. I should have known when the man at the front desk was borderline rude to turn around and go elsewhere. We were tired and hungry and just wanted to eat dinner, relax a little, and get some sleep. Like several others mentioned the bathroom could have used a better cleaning... More 

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you very much for your comments regarding your stay with us. I do apologize that we failed to meet your standards however your comments do help us with ongoing training and we hope to do better in the future. More 

1 review
5 of 5 stars Reviewed March 15, 2015 via mobile

They staff was very welcoming from arrival to departure. The cleaning staff was so awesome I could have packed the one lady and taken her home because of her southern charm! I came in for a wedding and everything was minutes away from the hotel. All I can say is a stay and you will not be disappointed!

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for your kind comments on your stay. It is always such a pleasure having our guest enjoy their stay with us. If you are in our area again, please don't hesitate to give us a call. We love to see our return guest. Once again "Thank You". More 

1 review
5 of 5 stars Reviewed March 3, 2015

My children and I are from Biloxi, Mississippi. We previously stayed in Alexandria, La at this hotel and i was very pleased with the customer service and how clean the property was. Our room was in perfect condition and very very clean. I will definitely be recommending this hotel to other friends and family.

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for taking time to comment on your stay with us. We are very happy that you had an enjoyable stay with us. We hope you will be back to visit us on your next trip to Alexandria. More 

ODESSA
2 reviews
2 of 5 stars Reviewed March 1, 2015

Unfriendly male hostess, poor housekeeping services. Very unprofessional when asked to vacuum and change bed linen. Dirty bathtub, had to purchase Clorox bleach-cleanup to clean bathroom and tub prior to my children using it. Expensive stay for poor housekeeping services. A bathroom is a very important aspect of any hotel stay and when that's not clean, It leaves the mind... More 

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking time to comment on your stay with us. I do apologize for the issues that were mentioned. We are addressing them. Your comments are how we know where improvement is needed. I hope if you are in our area again you will consider giving us the opportunity to make it up to you. More 

Baton Rouge, Louisiana
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 17, 2015

Stayed a single night at this motel. It was clean, the bed was comfortable and the furnishings seemed fairly new. The complimentary breakfast included hot biscuits, white gravy, egg fold-over and an automatic pancake maker.

Was this review helpful? Yes 1
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for taking time to comment on your stay with us. I am so happy that you enjoyed your stay. We do look forward to your next trip to Alexandria More 

Dallas, Texas
Top Contributor
188 reviews 188 reviews
33 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed February 10, 2015

Started the stay with to many chocolate chip cookies set out in the counter for guest then got several good recommendations for dinner. The room was clean, sufficient AC outlets to plug in any equipment you might have. Bathroom was modern and clean. WiFi was strong and the breakfast was satisfactory. No complaints. Wouldn't hesitate to stay again.

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for your kind comments. It was a pleasure having you stay with us. We do look forward to your next visit to Alexandria. More 

Baton Rouge, Louisiana
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 25, 2015 via mobile

I stay at this hotel quite frequently when I travel for business. The staff members are extremely friendly. The room is always clean. After staying at a few other hotels in Alexandria, this is my favorite hotel to stay.

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you very much for your kind comments regarding your stay with us. We appreciate you choosing us when you are in Alexandria. We look forward to your next visit. More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 29, 2014

Let me start by saying the breakfast is delicious, hot and plentiful. So the breakfast lady is fantastic! The other employees are lazy. My husband reported a clogged toilet, so they gave him a plunger and told him to DIY. The guy we checked out with looked like it was a bother for him to leave his smoking break to... More 

Was this review helpful? Yes 1
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for taking the time to respond about your stay. I do apologize for the negative experience you encountered with your stay. This is how we know what areas that needs to be addressed and improved upon. It is very nice to know that breakfast and Miss Shirley made a nice impression. I hope that you will... More 

Lafayette, Louisiana, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 8, 2014

Upon arrival we were greeted by the front desk which they were very pleasant and welcoming . My issues started in our room. We stayed on the first of three floors.The counter top in the bathroom had makeup from a previous guest and was very dusty.I wiped it all down . The desk had food crumbs on the pull out... More 

Was this review helpful? Yes 1
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking the time to comment on your stay. I am very sorry that you didn't enjoy your stay with us. Your comments are the way that we know where improvement is needed. I hope you will give us the opportunity to make it up to you when you are in Alexandria again. More 

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