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Holiday Inn Express Hotel & Suites Alexandria

2.5 of 5
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2340 Macarthur Dr, Alexandria, LA 71303
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Holiday Inn Express Hotel & Suites Alexandria
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Ranked #10 of 20 Hotels in Alexandria
A recent review
5 of 5 stars reviewed 2 days ago
derrick b Fayetteville, North Carolina
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84 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Fayetteville, North Carolina
Top Contributor
66 reviews 66 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very well maintained facility and nicely located to many restaurants. If flying into or out of the airport, you cant get any easier location to the airport. Staff is very friendly and can answer most any question you might have about the area. Rooms are great, or at least mine was since that is all I can speak to. Parking... More 

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Mansfield, la
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel on McArthur Drive is convenient, and the people are friendly and helpful. They upgraded me to a larger room, and it was well appointed and everything was in good order. Breakfast is included, and the staff in the breakfast room were helpful and accommodating. I would stay here again.

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Oklahoma City, Oklahoma
Top Contributor
201 reviews 201 reviews
35 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My first choice when traveling is always Holiday Inn Express. I have always found them to be one of the best. I've never been disappointed until this one. While quite new and very clean...I think the walls must be paper thin as we were disturbed most of the night by loud televisions, doors slamming and people talking...and it seemed all... More 

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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed April 13, 2015

Conveniently located with excellent front desk staff. Would have preferred my room on the top floor instead of first, but there was smoking allowed on the third floor and when I went to look for room change there, it was noticeable getting off the elevator.

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Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking the time to comment on your stay with us. I do apologize for or top floor having a few smoking rooms on that floor and you decided against that floor. We do hope you will give us another chance to make it up to you. More 

Tulsa, Oklahoma
Top Contributor
62 reviews 62 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 23, 2015

I try to stay at a Holiday Inn when traveling. I should have known when the man at the front desk was borderline rude to turn around and go elsewhere. We were tired and hungry and just wanted to eat dinner, relax a little, and get some sleep. Like several others mentioned the bathroom could have used a better cleaning... More 

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Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you very much for your comments regarding your stay with us. I do apologize that we failed to meet your standards however your comments do help us with ongoing training and we hope to do better in the future. More 

1 review
5 of 5 stars Reviewed March 15, 2015 via mobile

They staff was very welcoming from arrival to departure. The cleaning staff was so awesome I could have packed the one lady and taken her home because of her southern charm! I came in for a wedding and everything was minutes away from the hotel. All I can say is a stay and you will not be disappointed!

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Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for your kind comments on your stay. It is always such a pleasure having our guest enjoy their stay with us. If you are in our area again, please don't hesitate to give us a call. We love to see our return guest. Once again "Thank You". More 

1 review
5 of 5 stars Reviewed March 3, 2015

My children and I are from Biloxi, Mississippi. We previously stayed in Alexandria, La at this hotel and i was very pleased with the customer service and how clean the property was. Our room was in perfect condition and very very clean. I will definitely be recommending this hotel to other friends and family.

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Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for taking time to comment on your stay with us. We are very happy that you had an enjoyable stay with us. We hope you will be back to visit us on your next trip to Alexandria. More 

ODESSA
2 reviews
2 of 5 stars Reviewed March 1, 2015

Unfriendly male hostess, poor housekeeping services. Very unprofessional when asked to vacuum and change bed linen. Dirty bathtub, had to purchase Clorox bleach-cleanup to clean bathroom and tub prior to my children using it. Expensive stay for poor housekeeping services. A bathroom is a very important aspect of any hotel stay and when that's not clean, It leaves the mind... More 

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Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking time to comment on your stay with us. I do apologize for the issues that were mentioned. We are addressing them. Your comments are how we know where improvement is needed. I hope if you are in our area again you will consider giving us the opportunity to make it up to you. More 

Baton Rouge, Louisiana
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 17, 2015

Stayed a single night at this motel. It was clean, the bed was comfortable and the furnishings seemed fairly new. The complimentary breakfast included hot biscuits, white gravy, egg fold-over and an automatic pancake maker.

Was this review helpful? Yes 1
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for taking time to comment on your stay with us. I am so happy that you enjoyed your stay. We do look forward to your next trip to Alexandria More 

Dallas, Texas
Top Contributor
188 reviews 188 reviews
33 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed February 10, 2015

Started the stay with to many chocolate chip cookies set out in the counter for guest then got several good recommendations for dinner. The room was clean, sufficient AC outlets to plug in any equipment you might have. Bathroom was modern and clean. WiFi was strong and the breakfast was satisfactory. No complaints. Wouldn't hesitate to stay again.

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Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for your kind comments. It was a pleasure having you stay with us. We do look forward to your next visit to Alexandria. More 

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