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Holiday Inn Express Hotel & Suites Alexandria

2.5 of 5
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2340 Macarthur Dr, Alexandria, LA 71303
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Holiday Inn Express Hotel & Suites Alexandria
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Ranked #10 of 20 Hotels in Alexandria
A recent review
3 of 5 stars reviewed 1 week ago
Tabbi17
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88 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Italian first
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English first
  • All months
    (88)
  • Mar-May only
    (21)
  • Jun-Aug only
    (33)
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    (18)
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    (16)
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1 review
3 of 5 stars Reviewed 1 week ago

The wifi was extremely slow, also the walls are really thin you can hear every time someone walks up stairs in room above you or the room next to you so it was really hard to sleep. Also the beds were extremely hard I felt more comfortable on the couch. The couch was more softer than the bed was. Also... More 

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you very much for commenting on your stay with us. I'm glad that you enjoyed the breakfast and the friendliness of the staff. I do apologize for the noise during your stay. We had a the ODP Soccer and a wedding party in and the hotel was extremely full of guests. I do hope that you will give us... More 

Lafayette, Louisiana
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

This was almost a nice hotel. The staff was very nice and it is a relatively new property. But, the room itself was almost clean and the bathtub almost drained while taking a shower. No sleep timer on the TV and the in room refrigerator made a funny noise all night.

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for your comments on your stay with us. That is how we are able to know where improvements are needed. We do hope you will give us another chance the next time you are in Alexandria. More 

Lawton, Oklahoma
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The pool was dirty. Way too dirty. It needed a good skimming. That's my only complaint. Staff was friendly, breakfast delicious, TV high quality, room nice and cool, everything clean, and the bed - wow! This was the first time in about a year and a half (part way through my last pregnancy haha!) that I've woken up without back... More 

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you very much for your comments on your stay with us. We are so happy to hear that you enjoyed a good nights sleep. After all that is what we are here for. We hope to see you on your next visit to Alexandria. More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

the holiday inn in Alexandria was the worst hotel we have ever stayed in, couldn't sleep had room in 1st floor it was so loud, pool was dirty, manager is argumentative, and the beds were so hard and you can feel the springs in the mattresses, I even changed rooms hoping it would be better but it wasn't. The beds... More 

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for taking the time to write a review, however we are so sorry to hear that you had such a bad time whilst here. We strive to give all of our guests a great experience, and obviously failed despite the room move to a room of your choice. We encourage our guests to let us know... More 

Fayetteville, North Carolina
Level Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 27, 2015

Very well maintained facility and nicely located to many restaurants. If flying into or out of the airport, you cant get any easier location to the airport. Staff is very friendly and can answer most any question you might have about the area. Rooms are great, or at least mine was since that is all I can speak to. Parking... More 

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for letting us hear about your stay with us. It is so nice to know that our guest had a pleasant stay. Looking forward to seeing you on your next trip to Alexandria. More 

Mansfield, la
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 26, 2015

This hotel on McArthur Drive is convenient, and the people are friendly and helpful. They upgraded me to a larger room, and it was well appointed and everything was in good order. Breakfast is included, and the staff in the breakfast room were helpful and accommodating. I would stay here again.

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for your kind words regarding your stay. We always love to hear that our guest had a nice experience here at the Holiday Inn Express. We hope to see you again on your next trip to Alexandria More 

Oklahoma City, Oklahoma
Level Contributor
209 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed May 23, 2015

My first choice when traveling is always Holiday Inn Express. I have always found them to be one of the best. I've never been disappointed until this one. While quite new and very clean...I think the walls must be paper thin as we were disturbed most of the night by loud televisions, doors slamming and people talking...and it seemed all... More 

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for your comments on your stay with us. I do apologize for the noise issues. The hotel was sold out that night. We do hope you will try us again on your next trip to our area. More 

Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 13, 2015

Conveniently located with excellent front desk staff. Would have preferred my room on the top floor instead of first, but there was smoking allowed on the third floor and when I went to look for room change there, it was noticeable getting off the elevator.

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking the time to comment on your stay with us. I do apologize for or top floor having a few smoking rooms on that floor and you decided against that floor. We do hope you will give us another chance to make it up to you. More 

Tulsa, Oklahoma
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed March 23, 2015

I try to stay at a Holiday Inn when traveling. I should have known when the man at the front desk was borderline rude to turn around and go elsewhere. We were tired and hungry and just wanted to eat dinner, relax a little, and get some sleep. Like several others mentioned the bathroom could have used a better cleaning... More 

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you very much for your comments regarding your stay with us. I do apologize that we failed to meet your standards however your comments do help us with ongoing training and we hope to do better in the future. More 

1 review
5 of 5 stars Reviewed March 15, 2015 via mobile

They staff was very welcoming from arrival to departure. The cleaning staff was so awesome I could have packed the one lady and taken her home because of her southern charm! I came in for a wedding and everything was minutes away from the hotel. All I can say is a stay and you will not be disappointed!

Was this review helpful? Yes
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for your kind comments on your stay. It is always such a pleasure having our guest enjoy their stay with us. If you are in our area again, please don't hesitate to give us a call. We love to see our return guest. Once again "Thank You". More 

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