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Courtyard by Marriott Alexandria

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3830 Alexandria Mall Drive, Alexandria, LA 71301
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Courtyard by Marriott Alexandria
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Courtyard by Marriott Alexandria
Courtyard by Marriott Alexandria
Courtyard by Marriott Alexandria
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83 reviews from our community

Traveler rating
    40
    23
    11
    6
    3
See reviews for
17
9
5
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Worth, Texas
Top Contributor
96 reviews 96 reviews
20 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

No joke…this place is beautiful. The lobby is spacious and modern. Looks like everything has been upgraded including the bar. We were traveling late and didn't have reservations. I was excited they had a room for us and we checked in and were in our room in under 5 minutes! The staff was extremely friendly. The room was great and... More 

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Karen O, General Manager at Courtyard by Marriott Alexandria, responded to this review

Thank you very much for choosing the Courtyard Marriott for your lodging needs. I value your wonderful feedback that you have provided. It was our pleasure serving you and hope that you will come back and see us when traveling to Alexandria. Many thanks, General Manager More 

Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed here for 4 night while on work which was at National Harbour, the location is brilliant, just off the main highway and very close to the metro station. they have a shuttle which drops you there and will pick you up if you call them. the staff is very helpful and the room while small is sufficient if you... More 

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Karen O, General Manager at Courtyard by Marriott Alexandria, responded to this review

We appreciate your business and happy that you chose our hotel for your lodging needs. We hope that if you are ever back in Alexandria that you will come back and stay with us! Sincerely, General Manager More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel! I'm happy to report that the room is quiet and comfortable so we were able to get much needed rest! I will return to this hotel again next time we are in the area. Staff is friendly, but we have not had any requests since the room is perfect.

Was this review helpful? Yes 1
Karen O, General Manager at Courtyard by Marriott Alexandria, responded to this review

We thank you for choosing the Courtyard by Marriott here in Alexandria and happy to hear that took great care of you. Please come back and see us if you are ever back in the area! Sincerely, General Manager More 

Houston, Texas
Contributor
17 reviews 17 reviews
13 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My flight was very delayed, or I would have left this hotel and found another. I have an extended King room, and it is very dirty. I cleaned cracker crumbs off the carpet, wiped away various stains in the bathroom, and there is an odor in the room. I cleaned a layer of dust from all the surfaces. The wardrobe... More 

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Karen O, General Manager at Courtyard by Marriott Alexandria, responded to this review

We would like to take this time to extend our deepest apology for not meeting your expectations during your past stay with us. We do sincerely appreciate the feedback that you have provided us as we will make it a priority to focus on the housekeeping details. We value your loyalty to Marriott and business and do hope that if... More 

Senior Contributor
46 reviews 46 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 27, 2015

My experience was not that good. I had problems checking in. Another guest tried to come in my door at night because the front desk book my room to someone else. My reservation was gone the next morning so that had to be fixed. The room was not cleaned properly. There was hair in bath tub and on the toilet... More 

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Karen O, General Manager at Courtyard by Marriott Alexandria, responded to this review

Please accept our apologies for any problems that you may have encountered during your stay with us. We appreciate you choosing us and hope that you will come back and stay with us if you are ever back in the Alexandria area. Sincerely, General Manager More 

Atlanta, Georgia
Top Contributor
99 reviews 99 reviews
21 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed March 26, 2015

In town on business and wanted to try the Marriott. I will be going back to the Hampton Inn. Nothing specifically bad, just blah. I like to unwind with an hour of two of TV, well good luck at this place. I called three times and I was never told the result of the issues. The Pixilation and no signal... More 

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Karen O, General Manager at Courtyard by Marriott Alexandria, responded to this review

Thank you for your valuable feedback that you have provided me with regarding your past stay. Please accept my deepest apologies for the problems experienced. I am happy to say that we have addressed each of your concerns. We have serviced our channels and have increased our staffing levels to ensure that our guest are accommodated and can enjoy watching... More 

Las Vegas, NV
Top Contributor
60 reviews 60 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 3, 2015

Flying an airplane from Las Vegas to Naples Florida on a rare 18 degree night, I chose this property for some quick overnight rest. My selection was well rewarded. Absolutely clean, fresh, new and comfortable, with that usual great Marriott/Courtyard staff welcome, help, and all around great attitude. I was made to feel right at home immediately, and when I... More 

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Boston, MA
Contributor
16 reviews 16 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 27, 2015

Not a lot of choice in Alexandria. Typical Courtyard experience - nice clean rooms, bar/café on the first floor (wouldn't recommend eating there -but always nice to have an option). Good location right near the main roadway and plenty of restaurants within a 5 min drive. Staff was extremely helpful and pleasant. Little internet area and boarding pass printing etc.... More 

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Kansas City
Top Contributor
104 reviews 104 reviews
21 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed January 12, 2015

My sister and I were on a long road trip and had not made advance reservations. We were eager to get off the road and stay in a nice hotel. The Marriott Courtyard certainly met the bill. Quite honestly, I hadn't been in one in quite a while since I am a Hilton Honors member. With that said, I was... More 

Was this review helpful? Yes 1
Atlanta
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed December 21, 2014

My wife and I stayed here while in Alexandria on a personal trip. We found this Courtyard to be about average with others, but with several problems. Our room was on the second of the three floors. The floors seem to be very thin, and we were kept awake at night and awakened in the morning by heavy footsteps of... More 

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Hotel M, General Manager at Courtyard by Marriott Alexandria, responded to this review

We thank you for choosing your stay with us at the Courtyard Alexandria. I appreciate your valuable feedback regarding the concerns that occurred. While we do pride ourselves in serving our guests and exceeding expectations please accept our sincerest apologies for not doing so with you. We do hope that if you are ever back in the area that you... More 

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