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All 20 Alexandria hotels

Courtyard by Marriott Alexandria

3.0 of 5 Hotel   |   3830 Alexandria Mall Drive, Alexandria, LA 71301
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Courtyard by Marriott Alexandria
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Ranked #5 of 20 hotels in Alexandria
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed January 28, 2014
Matt B Shreveport, Louisiana, United States
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55 people have reviewed this hotel

Traveler rating
    31
    16
    4
    2
    2
See reviews for
14
7
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24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Shreveport, Louisiana, United States
Contributor
16 reviews 16 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 28, 2014

I stayed here for a meeting with a group, and I brought my family. They were nice enough to upgrade us to a nice, roomy suite. But the first night, we heard loud, incessant bass music. I alerted the front desk who said they'd work on it, but it didn't really get better. The next day, the hotel staff tracked... More

Was this review helpful? Yes 1
Hotel M, General Manager at Courtyard by Marriott Alexandria, responded to this review

We are delighted that you chose your stay with us at the Courtyard in Alexandria. We pride ourselves in serving each of our valued guest. We do apologize for any inconveniences that we may have caused you during your stay. We appreciate your feedback and hope that if you are ever in the area that you will come back and... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 18, 2014 via mobile

I recently stayed at this hotel and only have wonderful things to say about it. The check in was a breeze, the entire staff was helpful and courteous, the location was great, the room was very clean, and the bed was very comfortable. After checking out and getting 100 miles down the road, I realized that I had left something... More

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Hotel M, General Manager at Courtyard by Marriott Alexandria, responded to this review

I am extremely happy to hear that your stay was an enjoyable one. We are thankful that you chose Courtyard Marriott for your lodging needs. We pride ourselves in taking care of each of our guest and value your business. We look forward to serving you in the future! Sincerely, General Manager More

Wichita, Kansas
Top Contributor
51 reviews 51 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 31, 2013

My husband and I were tired from 3 days of New Orleans fun and decided to stay at the Marriott expecting it to have comfortable beds and pillows. Not! Very disappointed. My side of the bed slanted, I could feel the mattress was old. The pillows were like a rock. I like pillows on the more firm side but this... More

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Hotel M, General Manager at Courtyard by Marriott Alexandria, responded to this review

I want to extend my deepest apology to you for the inconvenience that you had during your past stay with us. It is not in our best interest for any of our guest to be disappointed but rather expectations exceeded with their stay. I would love to speak with you directly so that we can get more information from you... More

Belton, Texas
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 19, 2013

Let me say this is a very nice property the people that work there were so friendly the rooms were very nice, very clean. The entry area is really super, lots of high tech look. the room rate is average for this kind of property. I say look around because even though I really had no issues I think you... More

Was this review helpful? Yes 1
Hotel M, General Manager at Courtyard by Marriott Alexandria, responded to this review

We thank you for selecting Courtyard by Marriott here in Alexandria for your lodging needs. I do appreciate the feedback regarding your stay. While we do pride ourselves in serving all of our guests, I assure you that we are providing amenities within our brand. If you do frequent the Alexandria area I would be available to speak with you... More

USA
Top Contributor
216 reviews 216 reviews
162 hotel reviews
714 helpful votes 714 helpful votes
5 of 5 stars Reviewed November 26, 2013

This hotel looks and feels brand new. I found out it is over 3 years old. It is really nice from top to bottom and great condition. A good find because most hotels are not what they advertise. This one is! You will not be disappointed in this wonderful hotel. I am not easy to please and this hotel was... More

Was this review helpful? Yes 2
Hotel M, General Manager at Courtyard by Marriott Alexandria, responded to this review

We are so thankful that you chose our hotel for your lodging needs. We appreciate the feedback regarding your stay. We value each and every traveler and pride ourselves on taking great care of our guests. We hope that you had a wonderful Thanksgiving holiday and hope that you will come back and stay with us if you are ever... More

New Orleans, Louisiana, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2013

The Front Desk Lady, Elaine Paten, was great. She's a people person and very professional. The lady that cleaned by room did a marvelous job too. Her name was Quan. When I am in that area again I will definitely go back there.

Was this review helpful? Yes 1
Hotel M, General Manager at Courtyard by Marriott Alexandria, responded to this review

We thank you for choosing your stay here at the Courtyard in Alexandria. We are pleased that you really enjoyed your stay with us and the recognition for one of great team members. We hope that you will come back and stay with us if you have plans to return to the area. Sincerely, General Manager More

TN
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed November 12, 2013

What a disappointment. It was cold and the heating did not work. I called the front desk and it took a long time for someone to come up to my room. The lady was very polite and knew nothing. As a Platinum Marriott I received nothing, not even a cup of coffee. The room next to me was quite noisy,... More

Was this review helpful? Yes
Hotel M, General Manager at Courtyard by Marriott Alexandria, responded to this review

We thank you for choosing your stay with us at the Courtyard by Marriott here in Alexandria. We do apologize for the inconvenience that we may have caused you during your past stay. We have addressed your concerns with our staff to ensure that we improve. We do have your best interest at heart and would hope that if you... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2013

This new and spacious property is situated in the Alexandria mall. There are many restaurants and shops in the mall. The staff are fantastic.They are easy to work with and very professional . I had. 6AM flight to visit my new grandson last Sat and left the car keys in my room. I took taxi to airport . I called... More

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Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 25, 2013

The hotel is only three years old and has the retro look lobby area which is very spacious and allows for quiet corners for business meetings if necessary. Also if weather is nice there is additional space outside. Rooms very clean and bed extremely comfortable. Location is not far off the interstate so easy access if traveling by car. About... More

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Pearland, Texas, USA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2013

THE HOTEL IS VERY CLEAN, SAFE AND IN A PERFECT LOCATION TO ACCOMADATEEVERYONE IN YOUR PARTY All personnel was so professional and Elaine's service was immaculate My stay was during the World Series and the hotel wasextremely busy but Elaine always made me feel great with her contagious smile and her wonderful customer service. She was never too busy to... More

Was this review helpful? Yes 1

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Additional Information about Courtyard by Marriott Alexandria

Address: 3830 Alexandria Mall Drive, Alexandria, LA 71301
Phone Number:
Location: United States > Louisiana > Alexandria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 20 hotels in Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Alexandria 3*
Official Description (provided by the hotel):
* 3 floors, 80 rooms, 16 suites * Located adjacent to Alexandria Mall * Bistro, Starbucks and full bar; serving breakfast & dinner * 52" touch screen GoBoard which displays headlines, maps, weather and more * Full service business center * The Market provides snacks and refreshments 24/7 ... more   less 
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