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All 20 Alexandria hotels

Courtyard by Marriott Alexandria

3.0 of 5 Hotel   |   3830 Alexandria Mall Drive, Alexandria, LA 71301
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Ranked #7 of 20 hotels in Alexandria
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
disneygirl62 Norman, Oklahoma
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  • Reviews (62)
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62 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Norman, Oklahoma
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here after a long day of driving after our beach vacation, on the way home northward. We are Marriott Reward Members, and usually like their properties. This one was in an area that didn't feel totally safe at night. We had a hard time trying to make a reservation directly with them on the phone, calling while on... More

Was this review helpful? Yes
Hotel M, General Manager at Courtyard by Marriott Alexandria, responded to this review

We are happy that you chose our hotel for your lodging needs. Your feedback is extremely important to us. We have addressed your concerns and will make it our priority to ensure that our customers needs are met. We hope that if you are ever back in the Alexandria area that you will come back and stay with us! Sincerely,... More

Senior Contributor
27 reviews 27 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Unfortunately, there isn't a breakfast. ONLY a restaurant. No freebies here for the business traveller. Hotel is good all the way around for the most part. Location is good to many surrounding things like food and shopping. Room is good which includes a fridge and microwave. But, being in a hotel that only has a restaurant is kind of a... More

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Houston, Texas
5 reviews 5 reviews
3 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed June 1, 2014

My hubby & I have stayed here several times. We always stay here when visiting family. The staff is always nice & friendly. The hotel and grounds are impeccable. The bed is wonderful!! We always get a great night's sleep!!! We wouldn't stay anywhere else.

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Ogden, Utah
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 21, 2014

I have 3 issues with this stay. I always use Marriott and until recently there weren't many options in Alexandria LA. The number one problem was the bed. This room wasn't cheap and you would expect a better mattress like other marriotts but this one was the worst by far. 2nd issue was the elevator ding - all night long... More

Was this review helpful? Yes 2
Louisville, Ky
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 15, 2014

I stayed at this property for 3 nights. I have been traveling to Alexandria for the past 25 years and for the majority of those years the hotel options have been very limited. It is nice to see that they finally have a hotel were you don't feel like you need to disinfect the room before going to sleep. The... More

Was this review helpful? Yes 1
san antonio texas
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 9, 2014

My shower has brown scum about two feet up the wall, not noticeable unless look for it. My bed is less comfortable than the floor, I can feel every spring in my back. Phone calls are OBSURD!!! I called San Antonio, TX for about an accumulative 50 minutes over the week, and I was charged nearly $200 USD... This is... More

Was this review helpful? Yes 1
Houston, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 1, 2014

I am a Field Service Technician and I am Alexandria 2 days a week. It is a very nice hotel and a convenient location. Only a mile or two from where I work. On one of my visits I told the clerk to hold my personal credit card until my company could pay them since it was a last minute... More

Was this review helpful? Yes 1
Shreveport, Louisiana, United States
17 reviews 17 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 28, 2014

I stayed here for a meeting with a group, and I brought my family. They were nice enough to upgrade us to a nice, roomy suite. But the first night, we heard loud, incessant bass music. I alerted the front desk who said they'd work on it, but it didn't really get better. The next day, the hotel staff tracked... More

Was this review helpful? Yes 1
Hotel M, General Manager at Courtyard by Marriott Alexandria, responded to this review

We are delighted that you chose your stay with us at the Courtyard in Alexandria. We pride ourselves in serving each of our valued guest. We do apologize for any inconveniences that we may have caused you during your stay. We appreciate your feedback and hope that if you are ever in the area that you will come back and... More

3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2014 via mobile

I recently stayed at this hotel and only have wonderful things to say about it. The check in was a breeze, the entire staff was helpful and courteous, the location was great, the room was very clean, and the bed was very comfortable. After checking out and getting 100 miles down the road, I realized that I had left something... More

Was this review helpful? Yes 1
Hotel M, General Manager at Courtyard by Marriott Alexandria, responded to this review

I am extremely happy to hear that your stay was an enjoyable one. We are thankful that you chose Courtyard Marriott for your lodging needs. We pride ourselves in taking care of each of our guest and value your business. We look forward to serving you in the future! Sincerely, General Manager More

Wichita, Kansas
Top Contributor
51 reviews 51 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 31, 2013

My husband and I were tired from 3 days of New Orleans fun and decided to stay at the Marriott expecting it to have comfortable beds and pillows. Not! Very disappointed. My side of the bed slanted, I could feel the mattress was old. The pillows were like a rock. I like pillows on the more firm side but this... More

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Hotel M, General Manager at Courtyard by Marriott Alexandria, responded to this review

I want to extend my deepest apology to you for the inconvenience that you had during your past stay with us. It is not in our best interest for any of our guest to be disappointed but rather expectations exceeded with their stay. I would love to speak with you directly so that we can get more information from you... More

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Additional Information about Courtyard by Marriott Alexandria

Address: 3830 Alexandria Mall Drive, Alexandria, LA 71301
Phone Number:
Location: United States > Louisiana > Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Alexandria 3*
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32 photos of this hotel

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Hotel & grounds (2)
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Room/suite (3)
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Room/suite (7)
Bathroom (2)
Hotel & grounds (3)
Dining (1)
Other (9)


Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
* 3 floors, 80 rooms, 16 suites * Located adjacent to Alexandria Mall * Bistro, Starbucks and full bar; serving breakfast & dinner * 52" touch screen GoBoard which displays headlines, maps, weather and more * Full service business center * The Market provides snacks and refreshments 24/7 ... more   less 
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