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Courtyard by Marriott Alexandria

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3830 Alexandria Mall Drive, Alexandria, LA 71301
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Courtyard by Marriott Alexandria
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Courtyard by Marriott Alexandria
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Courtyard by Marriott Alexandria
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80 reviews from our community

Traveler rating
    38
    22
    11
    6
    3
See reviews for
17
9
5
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Contributor
16 reviews 16 reviews
12 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed today NEW

My flight was very delayed, or I would have left this hotel and found another. I have an extended King room, and it is very dirty. I cleaned cracker crumbs off the carpet, wiped away various stains in the bathroom, and there is an odor in the room. I cleaned a layer of dust from all the surfaces. The wardrobe... More 

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Senior Contributor
44 reviews 44 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My experience was not that good. I had problems checking in. Another guest tried to come in my door at night because the front desk book my room to someone else. My reservation was gone the next morning so that had to be fixed. The room was not cleaned properly. There was hair in bath tub and on the toilet... More 

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Atlanta, Georgia
Top Contributor
87 reviews 87 reviews
21 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

In town on business and wanted to try the Marriott. I will be going back to the Hampton Inn. Nothing specifically bad, just blah. I like to unwind with an hour of two of TV, well good luck at this place. I called three times and I was never told the result of the issues. The Pixilation and no signal... More 

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Las Vegas, NV
Top Contributor
55 reviews 55 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 3, 2015

Flying an airplane from Las Vegas to Naples Florida on a rare 18 degree night, I chose this property for some quick overnight rest. My selection was well rewarded. Absolutely clean, fresh, new and comfortable, with that usual great Marriott/Courtyard staff welcome, help, and all around great attitude. I was made to feel right at home immediately, and when I... More 

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Boston, MA
Contributor
16 reviews 16 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 27, 2015

Not a lot of choice in Alexandria. Typical Courtyard experience - nice clean rooms, bar/café on the first floor (wouldn't recommend eating there -but always nice to have an option). Good location right near the main roadway and plenty of restaurants within a 5 min drive. Staff was extremely helpful and pleasant. Little internet area and boarding pass printing etc.... More 

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Kansas City
Top Contributor
100 reviews 100 reviews
21 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed January 12, 2015

My sister and I were on a long road trip and had not made advance reservations. We were eager to get off the road and stay in a nice hotel. The Marriott Courtyard certainly met the bill. Quite honestly, I hadn't been in one in quite a while since I am a Hilton Honors member. With that said, I was... More 

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Atlanta
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed December 21, 2014

My wife and I stayed here while in Alexandria on a personal trip. We found this Courtyard to be about average with others, but with several problems. Our room was on the second of the three floors. The floors seem to be very thin, and we were kept awake at night and awakened in the morning by heavy footsteps of... More 

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Hotel M, General Manager at Courtyard by Marriott Alexandria, responded to this review

We thank you for choosing your stay with us at the Courtyard Alexandria. I appreciate your valuable feedback regarding the concerns that occurred. While we do pride ourselves in serving our guests and exceeding expectations please accept our sincerest apologies for not doing so with you. We do hope that if you are ever back in the area that you... More 

Pembroke Pines, Florida
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 24, 2014

There is one lady at the front desk I absolutely love seeing when I check in at this hotel. Ms. Geraldine is an absolute gem of a customer service representative for this hotel. I've visited many times and each time I visit Geraldine gives me a big smile and thanks me for visiting. I didn't know the rental car would... More 

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Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed November 12, 2014 via mobile

I stay here frequently for business and have had numerous problems related to hotel cleanliness. I have brought these issues to the management but see no improvement. Issues have included floor not vacummed for several days, pink scum in shower that was not cleaned after leaving messages at the front desk over a four day stay, dusty and hairy dust... More 

Was this review helpful? Yes 1
Asheville,NC
Top Contributor
119 reviews 119 reviews
14 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed November 10, 2014

The first room we were assigned reeked of fumes used in outside repainting work. They seemed to come in through the outside vents that are part of the ventilation system? There was no possible hope of eliminating them so we were transferred to another and although the paint smell was gone the room's air freshener was unpleasant--too strong, too sweet... More 

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