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Courtyard by Marriott Alexandria

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3830 Alexandria Mall Drive, Alexandria, LA 71301
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Courtyard by Marriott Alexandria
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Courtyard by Marriott Alexandria
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Courtyard by Marriott Alexandria
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77 reviews from our community

Traveler rating
    38
    22
    10
    4
    3
See reviews for
17
9
5
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Las Vegas, NV
Top Contributor
55 reviews 55 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 3, 2015

Flying an airplane from Las Vegas to Naples Florida on a rare 18 degree night, I chose this property for some quick overnight rest. My selection was well rewarded. Absolutely clean, fresh, new and comfortable, with that usual great Marriott/Courtyard staff welcome, help, and all around great attitude. I was made to feel right at home immediately, and when I... More 

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Boston, MA
Contributor
16 reviews 16 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 27, 2015

Not a lot of choice in Alexandria. Typical Courtyard experience - nice clean rooms, bar/café on the first floor (wouldn't recommend eating there -but always nice to have an option). Good location right near the main roadway and plenty of restaurants within a 5 min drive. Staff was extremely helpful and pleasant. Little internet area and boarding pass printing etc.... More 

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Kansas City
Top Contributor
95 reviews 95 reviews
21 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed January 12, 2015

My sister and I were on a long road trip and had not made advance reservations. We were eager to get off the road and stay in a nice hotel. The Marriott Courtyard certainly met the bill. Quite honestly, I hadn't been in one in quite a while since I am a Hilton Honors member. With that said, I was... More 

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Atlanta
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed December 21, 2014

My wife and I stayed here while in Alexandria on a personal trip. We found this Courtyard to be about average with others, but with several problems. Our room was on the second of the three floors. The floors seem to be very thin, and we were kept awake at night and awakened in the morning by heavy footsteps of... More 

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Hotel M, General Manager at Courtyard by Marriott Alexandria, responded to this review

We thank you for choosing your stay with us at the Courtyard Alexandria. I appreciate your valuable feedback regarding the concerns that occurred. While we do pride ourselves in serving our guests and exceeding expectations please accept our sincerest apologies for not doing so with you. We do hope that if you are ever back in the area that you... More 

Pembroke Pines, Florida
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 24, 2014

There is one lady at the front desk I absolutely love seeing when I check in at this hotel. Ms. Geraldine is an absolute gem of a customer service representative for this hotel. I've visited many times and each time I visit Geraldine gives me a big smile and thanks me for visiting. I didn't know the rental car would... More 

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Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed November 12, 2014 via mobile

I stay here frequently for business and have had numerous problems related to hotel cleanliness. I have brought these issues to the management but see no improvement. Issues have included floor not vacummed for several days, pink scum in shower that was not cleaned after leaving messages at the front desk over a four day stay, dusty and hairy dust... More 

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Asheville,NC
Top Contributor
118 reviews 118 reviews
14 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed November 10, 2014

The first room we were assigned reeked of fumes used in outside repainting work. They seemed to come in through the outside vents that are part of the ventilation system? There was no possible hope of eliminating them so we were transferred to another and although the paint smell was gone the room's air freshener was unpleasant--too strong, too sweet... More 

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1 review
4 of 5 stars Reviewed October 27, 2014

The room was beautiful and very clean. Wonderful outside area and bistro. Only thing to complain about is the fact that I had to pay for food/drinks. I'm not sure if this is common with courtyards but I didn't like it. I payed over $400 for a 3 night stay and an additional $40 just for breakfast and 2 drinks!!!!... More 

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Senior Contributor
25 reviews 25 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 13, 2014

I was pleasantly surprised by the modern look of this hotel. The hotel staff was very helpful to me in helping me resolve a personal issue when I had left my Drivers License in another hotel and they bent over backwards to print out other id I emailed them and also had some suggestions on other things I might use... More 

Was this review helpful? Yes 1
Boca Raton, Florida
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 10, 2014

We have stayed at many Courtyard Marriotts in the past and but one was the worst experience ever. Although the room and overall hotel were clean and quite nice, it was totally understaffed. Upon check in we asked for help,with our bags and were offered a cart or the woman behind the desk to help....what? That shouldn't be part of... More 

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