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All 20 Alexandria hotels

Courtyard by Marriott Alexandria

3.0 of 5 Hotel   |   3830 Alexandria Mall Drive, Alexandria, LA 71301
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Ranked #6 of 20 Hotels in Alexandria
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
James A Pembroke Pines, Florida
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73 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pembroke Pines, Florida
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

There is one lady at the front desk I absolutely love seeing when I check in at this hotel. Ms. Geraldine is an absolute gem of a customer service representative for this hotel. I've visited many times and each time I visit Geraldine gives me a big smile and thanks me for visiting. I didn't know the rental car would... More

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Virginia Beach, Virginia
3 reviews 3 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

I stay here frequently for business and have had numerous problems related to hotel cleanliness. I have brought these issues to the management but see no improvement. Issues have included floor not vacummed for several days, pink scum in shower that was not cleaned after leaving messages at the front desk over a four day stay, dusty and hairy dust... More

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Top Contributor
105 reviews 105 reviews
12 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The first room we were assigned reeked of fumes used in outside repainting work. They seemed to come in through the outside vents that are part of the ventilation system? There was no possible hope of eliminating them so we were transferred to another and although the paint smell was gone the room's air freshener was unpleasant--too strong, too sweet... More

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1 review
4 of 5 stars Reviewed 4 weeks ago

The room was beautiful and very clean. Wonderful outside area and bistro. Only thing to complain about is the fact that I had to pay for food/drinks. I'm not sure if this is common with courtyards but I didn't like it. I payed over $400 for a 3 night stay and an additional $40 just for breakfast and 2 drinks!!!!... More

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Senior Contributor
21 reviews 21 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 13, 2014

I was pleasantly surprised by the modern look of this hotel. The hotel staff was very helpful to me in helping me resolve a personal issue when I had left my Drivers License in another hotel and they bent over backwards to print out other id I emailed them and also had some suggestions on other things I might use... More

Was this review helpful? Yes 1
Boca Raton, Florida
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 10, 2014

We have stayed at many Courtyard Marriotts in the past and but one was the worst experience ever. Although the room and overall hotel were clean and quite nice, it was totally understaffed. Upon check in we asked for help,with our bags and were offered a cart or the woman behind the desk to help....what? That shouldn't be part of... More

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Elk Grove Village, Illinois
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 30, 2014

I spent 2 nights here and it was perfect. The room has excellent wifi and plenty of outlets. The lobby has a terrific business center and the Bistro has Starbucks and decent choices for food. Within walking distance are several very good restaurants and the mall is very close. I have come to appreciate the Courtyard hotels.

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Monroe, Louisiana
Top Contributor
121 reviews 121 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed August 24, 2014 via mobile

I have stayed over 500 nights in Marriott's all over the world. They are my hotel of choice and I am not very picky at all. One of the newer hotels in town. Run rather sloppy. Especially the cafe. The attendant (Marie) looked like she did not want to be there. Everyone that came had to look for her. She... More

Was this review helpful? Yes 1
Thousand Oaks, California
Top Contributor
64 reviews 64 reviews
27 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed August 9, 2014

I have stayed at Courtyards for over 80 nights this year alone. This one was one of the worst of the lot. Very poor initial service by poorly trained people. Room was normal Marriott standard and clean, but that was it.

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Asheville, North Carolina
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 5, 2014

We stayed here for the weekend for a wedding, and we were incredibly impressed! The rooms were beautiful and clean and the beds were sooo comfy! The restaurant served delicious food and the staff was as kind and wonderful as they could be. I got to hit the workout room, which was equipped with all the basics and featured an... More

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Additional Information about Courtyard by Marriott Alexandria

Address: 3830 Alexandria Mall Drive, Alexandria, LA 71301
Location: United States > Louisiana > Alexandria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Alexandria 3*
Number of rooms: 96
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