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Courtyard by Marriott Alexandria

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3830 Alexandria Mall Drive, Alexandria, LA 71301
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88 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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    (30)
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Contributor
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This is one of the newer hotels in Alexandria. It has the bistro feature with pretty average sandwiches, and a bar. There is a smallish pool outside and a courtyard (of course) outside adjacent. Rooms are small but clean and the beds are comfortable. Staff is friendly and professional. Good location near Fedex, Copelands, grocery store and the mall.

Was this review helpful? Yes
Karen O, General Manager at Courtyard by Marriott Alexandria, responded to this review

We are pleased that you chose to stay with us at the Courtyard by Marriott here in Alexandria. It was our pleasure having you and are happy that your stay was enjoyable. If you are ever back in the area please come back and stay with us! Sincerely, General Manager More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

My most recent stay at this hotel was extraordinary! I had trouble finding the hotel and Jasmine gave me directions over the phone and checked us in upon arrival. She was extremely helpful to me and my family at 2a.m. The rooms were clean and very comfy and the breakfast was delicious. I will definitely stay here again.

Was this review helpful? Yes
Karen O, General Manager at Courtyard by Marriott Alexandria, responded to this review

We are happy that you chose the Courtyard by Marriott here in Alexandria. We pride ourselves in taking great care of our guests. Thank you for your wonderful feedback regarding your stay. We hope that if you are back in the area that you will come back and stay with us! Have a wonderful weekend! General Manager More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Courtyard Marriott Alexandria is a friendly, clean hotel. My stay was comfortable and I hope I'm able to return or find the same atmosphere somewhere else. The rooms are spacious. The bathroom was clean and so was the room carpet. The staff was very helpful in providing towels, tissue, and information about the surrounding area.

Was this review helpful? Yes
Karen O, General Manager at Courtyard by Marriott Alexandria, responded to this review

Thank you for staying with us at the Courtyard by Marriott in Alexandria. We are delighted that you enjoyed your stay. We appreciate your feedback and look forward to serving you soon! Sincerely, General Manager More 

San Diego
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

I would like to preface this by saying that I've stayed in Marriott hotels from Hawaii to Dallas, Texas. This was the WORST Marriott stay ever. First, my sheets were dirty and looked liked they had not been changed. I had to strip my bed at 11:30 p.m. on a Friday night. Second, I woke up in the middle of... More 

Was this review helpful? Yes
Karen O, General Manager at Courtyard by Marriott Alexandria, responded to this review

While we do appreciate you choosing us at the Courtyard by Marriott Alexandria we do apologize for the problems that you experienced. We are working with Expedia in efforts to refund your account as your stay was not satisfactory. I have addressed your concerns with my housekeeping staff and have made every effort to improve. We do value your business... More 

Contributor
15 reviews 15 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We were checked in by the sweetest lady, Petra I believe was her name, she was extremely accommodating, even though there was quite a few of us waiting to be checked in. She fulfilled our requests and managed a conversation while going through the check-in process so it didn't seem impersonal or like we were just waiting on her. Our... More 

Was this review helpful? Yes 1
Karen O, General Manager at Courtyard by Marriott Alexandria, responded to this review

We thank you for choosing your stay with us at the Courtyard by Marriott here in Alexandria. While I am happy to hear that you did have some great aspects of your stay concerns me that we didn't exceed all of your expectations. Please accept my deepest apology for the inconveiences that we may have caused you. I have addressed... More 

Fort Worth, Texas
Top Contributor
105 reviews 105 reviews
21 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed May 19, 2015

No joke…this place is beautiful. The lobby is spacious and modern. Looks like everything has been upgraded including the bar. We were traveling late and didn't have reservations. I was excited they had a room for us and we checked in and were in our room in under 5 minutes! The staff was extremely friendly. The room was great and... More 

Was this review helpful? Yes
Karen O, General Manager at Courtyard by Marriott Alexandria, responded to this review

Thank you very much for choosing the Courtyard Marriott for your lodging needs. I value your wonderful feedback that you have provided. It was our pleasure serving you and hope that you will come back and see us when traveling to Alexandria. Many thanks, General Manager More 

Mumbai (Bombay), India
Contributor
15 reviews 15 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 12, 2015

Stayed here for 4 night while on work which was at National Harbour, the location is brilliant, just off the main highway and very close to the metro station. they have a shuttle which drops you there and will pick you up if you call them. the staff is very helpful and the room while small is sufficient if you... More 

Was this review helpful? Yes
Karen O, General Manager at Courtyard by Marriott Alexandria, responded to this review

We appreciate your business and happy that you chose our hotel for your lodging needs. We hope that if you are ever back in Alexandria that you will come back and stay with us! Sincerely, General Manager More 

Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 2, 2015

Great hotel! I'm happy to report that the room is quiet and comfortable so we were able to get much needed rest! I will return to this hotel again next time we are in the area. Staff is friendly, but we have not had any requests since the room is perfect.

Was this review helpful? Yes 1
Karen O, General Manager at Courtyard by Marriott Alexandria, responded to this review

We thank you for choosing the Courtyard by Marriott here in Alexandria and happy to hear that took great care of you. Please come back and see us if you are ever back in the area! Sincerely, General Manager More 

Houston, Texas
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed April 20, 2015

My flight was very delayed, or I would have left this hotel and found another. I have an extended King room, and it is very dirty. I cleaned cracker crumbs off the carpet, wiped away various stains in the bathroom, and there is an odor in the room. I cleaned a layer of dust from all the surfaces. The wardrobe... More 

Was this review helpful? Yes
Karen O, General Manager at Courtyard by Marriott Alexandria, responded to this review

We would like to take this time to extend our deepest apology for not meeting your expectations during your past stay with us. We do sincerely appreciate the feedback that you have provided us as we will make it a priority to focus on the housekeeping details. We value your loyalty to Marriott and business and do hope that if... More 

Senior Contributor
48 reviews 48 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 27, 2015

My experience was not that good. I had problems checking in. Another guest tried to come in my door at night because the front desk book my room to someone else. My reservation was gone the next morning so that had to be fixed. The room was not cleaned properly. There was hair in bath tub and on the toilet... More 

Was this review helpful? Yes
Karen O, General Manager at Courtyard by Marriott Alexandria, responded to this review

Please accept our apologies for any problems that you may have encountered during your stay with us. We appreciate you choosing us and hope that you will come back and stay with us if you are ever back in the Alexandria area. Sincerely, General Manager More 

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