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The Westin Panama

Certificate of Excellence
Hotel website
La Rotonda Avenue | Costa del Este, Panama City, Panama
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The Westin Panama
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The Westin Panama
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201 reviews from our community

Traveler rating
    88
    80
    22
    8
    3
See reviews for
17
12
4
148
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (201)
  • Mar-May only
    (63)
  • Jun-Aug only
    (23)
  • Sep-Nov only
    (55)
  • Dec-Feb only
    (60)
All months
1 review
5 of 5 stars Reviewed 1 week ago NEW

Completely recommended, I stayed for 6 weeks and everything was wonderful, specially the personnel, from Eric the concierge, Antony at the lobby, the valets, the girls and boys at the breakfast everyone was splendid. On the weekends you can relax at the rooftop pool, use the gym, the spa, everything is very nice. The rooms were always clean, the food... More 

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Beijing, China
Top Contributor
123 reviews 123 reviews
77 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 1 week ago

The Westin Panama for the most part lives up to the Westin experience. The room I had was very spacious and modern with the standard comfortable bed, a good sized bathroom with rainforest shower. The workout facilities on the top floor are well equipped with cardio and weights. There is also a club lounge on the top floor, which had... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

I stayed here on business and the hotel is what you expect from a high end business accommodating hotel. The service was great and the amenities were sound. Next time you are in Panama Coty give it a try, location is hard to beat.

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Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I've stayed here twice in the past 2 months, and it's just not a Westin-caliber property. In general, the staff is far from fluent in English, and the service they deliver is definitely not up to US standards. The notable exception on both of these points is Anthony the bellman who is fantastic! The amenities are very weak. The pool... More 

Was this review helpful? Yes 2
Esteban U, Quality Manager at The Westin Panama, responded to this review

Dear hjtgsmom, Thank you for sharing your experience. We apologize for not meeting your expectations on your past stay.We have corrected the mistakes you highlighted and our staff has been in proper training to provide a more enjoyable experience at both the lounge and Spa. We hope to have the opportunity to welcome you soon! Kind regards, Esteban More 

kuala lumpur
Top Contributor
64 reviews 64 reviews
34 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 21, 2015

I stay 3 nights there for some business meetings. It is in a relatively new area so most of surroundings are 1/ new and modern but 2/ still lot of construction . It is 10 mins from airport. There is a nice jogging trail right off the hotel along the Pacific that is quite nice, and safe. From the hotel... More 

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Esteban U, Quality Manager at The Westin Panama, responded to this review

Dear sagittarius 111, Thank you for such a superb review! We are glad to hear you enjoyed everything from our delicious meals to our spacious, modern rooms and excellent service. Very soon we will be expanding our TV channel list with more than 12 english channels for your entertainment. We hope to welcome you soon, Kind regards, Esteban More 

Cotia
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 16, 2015

Comparing with the Westin in Mexico, this one is worse... Unfortunatelly the quality is not so good, the rooms were reformed, at least in the floor I was, but the smell of the bathroom was terrible, as if the sewer was open... The quality of the reform was not so good, because again comparing with Mexico... there is no comparison!... More 

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Esteban U, Quality Manager at The Westin Panama, responded to this review

Dear Tatiana, Thank you for sharing your comments. Our rooms have not been refurbished as the hotel has only been open for a little more than two years. I am not sure if we are the correct recipient for this review but we will take into account your comments for the future. Kind regards, Esteban More 

shaftesbury, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 16, 2015

This hotel is first class, in a superb location for business and leisure. I was particularly impressed by the staff, whether it was in the restaurant or in the spa, who went out of their way to make me comfortable. I enjoyed the high standard food, its thoughtful presentation and the fast service. I also thought the staff in the... More 

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Aberdeenshire, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 14, 2015

A great hotel, with excellent staff and food. But be warned, the location is completely unsuitable for tourists (unless in a coach party). It is a LONG way from the canal and even the old town - with only taxis as transport. Great if you were on a business trip or had friends perhaps in one of the gated communites... More 

Was this review helpful? Yes 1
Esteban U, Quality Manager at The Westin Panama, responded to this review

Dear pete423, Thank you for sharing your comments. I am sad to hear the location was not what you expected. We are located in Costa del Este, an upscale business and residential area with many restaurants and bars just a few steps away. There are only a few hotels that are really close to the Panama Canal; the majority (like... More 

Keller, Texas
1 review
5 of 5 stars Reviewed March 9, 2015

I have stayed at The Westin Costa de Este at least once a month for the last two years. This is a relatively new property with great room with the ‘Westin’ signature. The staff is by far professional and always willing to go the extra mile. Even if you encounter an issue they are very quick to get it resolved.... More 

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Esteban U, Quality Manager at The Westin Panama, responded to this review

Dear dinomino65, Thank you for the excellent feedback .We are delighted to hear our staff's service has been this great during your stays. We appreciate your loyalty and hope to welcome you soon! Kind regards, Esteban More 

Schaumburg
Top Contributor
78 reviews 78 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 13, 2015

Stayed at the Westin in Costa del Este in Panama City this past week. The room was spacious and the bed was ever so comfortable. The shower was like being in the rainforest, and the bath amenities were great. The décor was contemporary, and very pleasing. Check out the closets, as you will find the coffee and mini bar area... More 

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Esteban U, Quality Assurance Manager at The Westin Panama, responded to this review

Dear DereIN, Thank you for your wonderful comments on our property and service! We are very glad to hear you enjoyed our Heavenly Bed and Bath programs designed with a better you in mind. We look forward to welcoming you back! Esteban More 

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