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All 108 Panama City hotels

The Westin Panama

4.0 of 5 Hotel   |   La Rotonda Avenue | Costa del Este, Panama City, Panama
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The Westin Panama
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82%
Ranked #21 of 108 hotels in Panama City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
nowtheworld Phoenix, Arizona
  • Reviews (91)
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  • Room tips (16)
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91 people have reviewed this hotel

Traveler rating
    40
    35
    12
    2
    2
See reviews for
9
5
1
66
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Phoenix, Arizona
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We had the pleasure of booking two rooms at this hotel so that we could have our grandson baptized. The wonderful Monica Guerrero (Rooms Division Manager) allowed us an early check-in because we were to be at the church at 3:00 p.m. Upon checking in at 1:00 p.m., we were sent to two lovely rooms with an adjoining door allowing... More

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1 review
5 of 5 stars Reviewed 2 weeks ago

Awesome service all around especially Elliott at pool area and Maria at pasifica restaurant! ! Resort is great, three pools, gym, two night clubs, plus the exclusive Terra & Fuego restaurant. They have huge ballroom,beautiful flowers all around resort.

Was this review helpful? Yes
Colón, Colon, Panama
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

When I checked out at front desk, the staff mention the bill is okay and I don't have to pay anything. So I went to pick up my car. Suddenly, the staff make a gesture and request me to get inside again from 10 steps far away. And since my car just arrive, the staff call again just like I... More

Was this review helpful? Yes
Esteban U, Quality Manager at The Westin Panama, responded to this review

Dear Mr. Lee, Thank you for reaching out to us. Please allow me to apologize for the poor experience during your checkout. Certainly the attitude displayed by our front desk associate is not characteristic of the level of service we intend to provide our guests. I am very sorry your bill was not presented correctly. Mr. Lee, as I wrote... More

Rio de Janeiro, RJ
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 15, 2014

The hotel is located in a very nice area, with some bars and restaurants nearby. The decoration is very nice and the staff is very friendly. The room has an excellent size, huge bed and the bathroom is very nice. The room service is good.

Was this review helpful? Yes 2
Esteban U, Quality Manager at The Westin Panama, responded to this review

Dear ReinaldoViola, Thank you for sharing your experience on Tripadvisor. It gives us great pleasure when our guests have a comfortable stay and enjoy our services. Our team will be delighted to hear these great words. We can't wait to welcome you back! Be well, Esteban More

Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 14, 2014

I've stayed 3 times in this hotel and 2 out of 3 the shower was not properly cleaned. It's a shame they are not able to keep a room clean. Otherwise, the service is nice, but I'm worried they don't pay enough attention to the hygiene of the facilities.

Was this review helpful? Yes 1
Esteban U, Quality Manager at The Westin Panama, responded to this review

Dear Analu R, Thank you for sharing your experience with us. I am sorry to hear the cleanliness of our rooms was sub par during your stay. We take pride in offering our guests a pristine, clean environment and we live by this promise. Since we heard about this, we have made some changes in our cleaning procedures that have... More

Dothan, Alabama
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 14, 2014

Great service with lots of TLC from the staff and team. Even though I was constrained with my Spanish, the staff made the entire stay a pleasant experience and one that I would recommend to my fellow colleagues and friends.

Was this review helpful? Yes 1
Houston, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 12, 2014

Room was spacious and well equipped. Problem with toilet water was running all the time due to faulty valve in cistern, didn't help me sleep.... I didn't call this in as I was given a twin bedded room to begin with, for some reason and had just been moved to a king room. I just reset this myself, and had... More

Was this review helpful? Yes 1
Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 5, 2014

When working in Panama, the options are limited for hotels in Costa del Este, but luckily the best hotel and service already exists. It is a great experience to be greeted each time by a friendly and familiar face and receive the same great service and attention that is to be expected from a Westin. Congratulations and thanks again!

Was this review helpful? Yes 1
Esteban U, Quality Manager at The Westin Panama, responded to this review

Dear Ryan H, We appreciate your comments on your recent stay. We are delighted to hear your stay is always friendly and comfortable. I will pass along these comments to our staff as they will sure be glad to see the result of our efforts. Be well, Esteban More

San Salvador, El Salvador
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 3, 2014

The breakfast is good, their employees are very educated and helpful. The best thing that I had in the hotel defenitly was the pool, it has an amazing view of the city, they can work better with the service at the pool, but after all it´s a good one.

Was this review helpful? Yes 1
Santiago, Chile
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 2, 2014

I went there on a business trip. The location in Costa del Este is very convenient, close to the airport and with fast access to dowtown (although you have to avoid rush hour traffic). The neighbourhood improved significantly with many more restaurants and services open nearby. Service in the hotel is excellent, with very friendly personnel. Rooms and common areas... More

Was this review helpful? Yes 1
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Additional Information about The Westin Panama

Address: La Rotonda Avenue | Costa del Este, Panama City, Panama
Location: Panama > Panama Province > Panama City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Panama 4*
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Also Known As:
The Westin Panama Panama City

68 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#9 Spa Hotel in Panama City #13 Luxury Hotel in Panama City
Hotel Class
Official Description (provided by the hotel)
The Westin Panama is ideally situated in Costa del Este, a premium lifestyle development with corporate offices, real estate projects, and recreational areas. Corredor Sur (Southern Corridor) connects this upscale area to downtown and the airport.Our 218 relaxing guest rooms include 45 suites with diverse amenities. Stay connected with High Speed Internet Access at the efficient workspace, enjoy a blissful rest in the plush Westin Heavenly Bed®, and refresh daily with the Heavenly Bath®.Make time for a WestinWORKOUT® Gym session, a swim in the pool, or an indulgent Sensory Spa treatment. Eat well in the restaurant and snack bar. Inspire others in our meeting spaces that are complemented by a business center and an executive lounge. ... more   less 
Number of rooms
218

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