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Hilton Garden Inn Panama

Certificate of Excellence
3.5 of 5
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Eusebio A Morales y calle 49 A oeste | El Cangrejo, Bellavista, Ciudad de Panamá, Panama City, Panama
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1 room 1 guest
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488 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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San Antonio, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

A real nice hotel. The staff and personnel make me feel like they were part of my family. The reception staff is very helpful and goes the extra mile to assist you in any way. The breakfast was good. The location is a plus, in a city like Panama City; you need a hotel’s location so you can move to... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rene P, Manager at Hilton Garden Inn Panama, responded to this review

Dear Guest, It was a pleasure reading your review, thank you for such a wonderful feedback! We always aim to deliver the best service to our guests and I am happy to learn we managed to make your stay with us great. I am delighted to know the front desk staff was helpful. Once again thank you for a lovely... More 

Seattle, WA
Level Contributor
249 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Everything about this property was very accommodating. In particular, the staff was helpful and friendly, our room was well-maintained and clean, their breakfast was very good and could also be made-to-order, and their location was convenient for walking to multiple choices for other dining, shopping and entertainment. Although we would have preferred a pool rather than simply a small hot... More 

Was this review helpful? Yes
Rene P, Manager at Hilton Garden Inn Panama, responded to this review

Dear Guest, On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor. Our main purpose is to exceed each of our clients’ expectations and we are very pleased to learn when we achieve it. Regarding the salad price and size, we apologize for the inconvenience and... More 

Detroit, Michigan
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was here with a group of 45 people for a business trip. We had a wonderful time. The rooms were clean and quiet. The breakfast was delicious. Although I am a proponent for staying at local hotels, I think Hilton Garden Inn is great for the Western traveler.

Was this review helpful? Yes
Rene P, General Manager at Hilton Garden Inn Panama, responded to this review

Dear Guest, On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor. Our main purpose is to exceed each of our clients’ expectations and we are very pleased to learn when we achieve it. We do hope to welcome you again as a guest at Hilton... More 

Doral, United States
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed July 27, 2015

Hotel is located in a very convenient location. Food is good, but facilities can be cramped depending on the time of breakfast. Lots of people, nor enough food at times. Room conditions are very good, but housekeeping service needs improvement. Overall it is a good place to stay.

Review collected in partnership with Hilton Garden Inn

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Rene P, General Manager at Hilton Garden Inn Panama, responded to this review

Dear Guest Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure... More 

Trabuco Canyon, California
1 review
1 of 5 stars Reviewed July 20, 2015

If you don't want hot showers, then this is the hotel for you. The hotel is not bad; clean and the staff is friendly, however, there is limited to no hot water. Not what I would have expected from a Hilton.

Review collected in partnership with Hilton Garden Inn

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Rene P, General Manager at Hilton Garden Inn Panama, responded to this review

Dear Peter B, We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with... More 

San Diego, California
Level Contributor
52 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed July 19, 2015

I stayed three nights at this location and was pleased overall. The hotel seems like it is getting on in years but it is still holding up. I almost tried out the new Hampton Inn by Hilton, which is walking distance to this hotel. This hotel is only a couple blocks from the Iglesia del Carmen metro stop (and the... More 

Was this review helpful? Yes 1
Rene P, General Manager at Hilton Garden Inn Panama, responded to this review

Dear Guest, Following your recent stay here at The Hilton London Tower Bridge, I would like to thank you for having taken the time to post your comments. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. I am sorry to hear you had some inconvinience like... More 

Pensacola, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 7, 2015

This has been the best service I have received at one of Hilton's brand. The staff is ready to assist you at every turn. They give a friendly smile and greet you no matter is it's the front desk, bar, kitchen staff or the cleaning crew you will often run into.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rene P, General Manager at Hilton Garden Inn Panama, responded to this review

Dear Guest, On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor. Thank you again for staying with us. We are truly honored by your compliments about our customer service, that you experienced at our hotel . We are glad that we could accommodate your needs... More 

1 review
5 of 5 stars Reviewed July 2, 2015

My 4th trip to Panama City and I have found the best hotel at which to stay. Comfortable, ell equipped rooms, excellent bar and restaurant and a staff that is constantly trying to anticipate your needs and be of outstanding service, I'll be back!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rene P, General Manager at Hilton Garden Inn Panama, responded to this review

Dear Guest, It was a pleasure to read your review, thank so much for sharing it with us. I am pleased to hear you enjoyed your stay with us and you were satisfied with our facilities and service. Once again thank you for such a lovely feedback and I look forward to the pleasure of welcoming you again to The... More 

Kingston, Ontario, Canada
Level Contributor
115 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed June 26, 2015

Turned up with no reservation as our other plans had gone to "heck in a basket". Staff were very helpful in finding us a room at the best rate they could give us. Room and grounds were as good as we have come to expect from other HGI's. Didn't venture too far from the hotel as we were sorting out... More 

Was this review helpful? Yes
Rene P, Manager at Hilton Garden Inn Panama, responded to this review

Dear Guest, On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor. Our main purpose is to exceed each of our clients’ expectations and we are very pleased to learn when we achieve it. We do hope to welcome you again as a guest at Hilton... More 

Lake Garda, Italy
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 25, 2015

Brilliant hotel with an excellent quality/price ratio and a lovely pool overlooking Panama City. Although breakfast was not included in the room rate, this place is definitely worth a visit! Location is also quite good, not far from the subway station and pretty close to everything.

Was this review helpful? Yes
Rene P, Manager at Hilton Garden Inn Panama, responded to this review

Dear Guest Thank you for taking a moment to share your experience in TripAdvisor. I am happy to hear you found the jacuzzi area to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, More 

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