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Hilton Garden Inn Panama

Certificate of Excellence
3.5 of 5
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Eusebio A Morales y calle 49 A oeste | El Cangrejo, Bellavista, Ciudad de Panamá, Panama City, Panama
Hilton Garden Inn Panama
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Ranked #42 of 114 Hotels in Panama City
Certificate of Excellence
A recent review
3 of 5 stars reviewed 1 week ago
Francisco C Doral, United States
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480 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Doral, United States
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

Hotel is located in a very convenient location. Food is good, but facilities can be cramped depending on the time of breakfast. Lots of people, nor enough food at times. Room conditions are very good, but housekeeping service needs improvement. Overall it is a good place to stay.

Review collected in partnership with Hilton Garden Inn

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Rene P, General Manager at Hilton Garden Inn Panama, responded to this review

Dear Guest Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure... More 

Trabuco Canyon, California
1 review
1 of 5 stars Reviewed 2 weeks ago

If you don't want hot showers, then this is the hotel for you. The hotel is not bad; clean and the staff is friendly, however, there is limited to no hot water. Not what I would have expected from a Hilton.

Review collected in partnership with Hilton Garden Inn

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Rene P, General Manager at Hilton Garden Inn Panama, responded to this review

Dear Peter B, We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with... More 

San Diego, California
Level Contributor
47 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed three nights at this location and was pleased overall. The hotel seems like it is getting on in years but it is still holding up. I almost tried out the new Hampton Inn by Hilton, which is walking distance to this hotel. This hotel is only a couple blocks from the Iglesia del Carmen metro stop (and the... More 

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Rene P, General Manager at Hilton Garden Inn Panama, responded to this review

Dear Guest, Following your recent stay here at The Hilton London Tower Bridge, I would like to thank you for having taken the time to post your comments. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. I am sorry to hear you had some inconvinience like... More 

Pensacola, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This has been the best service I have received at one of Hilton's brand. The staff is ready to assist you at every turn. They give a friendly smile and greet you no matter is it's the front desk, bar, kitchen staff or the cleaning crew you will often run into.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rene P, General Manager at Hilton Garden Inn Panama, responded to this review

Dear Guest, On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor. Thank you again for staying with us. We are truly honored by your compliments about our customer service, that you experienced at our hotel . We are glad that we could accommodate your needs... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

My 4th trip to Panama City and I have found the best hotel at which to stay. Comfortable, ell equipped rooms, excellent bar and restaurant and a staff that is constantly trying to anticipate your needs and be of outstanding service, I'll be back!

Review collected in partnership with Hilton Garden Inn

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Rene P, General Manager at Hilton Garden Inn Panama, responded to this review

Dear Guest, It was a pleasure to read your review, thank so much for sharing it with us. I am pleased to hear you enjoyed your stay with us and you were satisfied with our facilities and service. Once again thank you for such a lovely feedback and I look forward to the pleasure of welcoming you again to The... More 

Kingston, Ontario, Canada
Level Contributor
114 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed June 26, 2015

Turned up with no reservation as our other plans had gone to "heck in a basket". Staff were very helpful in finding us a room at the best rate they could give us. Room and grounds were as good as we have come to expect from other HGI's. Didn't venture too far from the hotel as we were sorting out... More 

Was this review helpful? Yes
Rene P, Manager at Hilton Garden Inn Panama, responded to this review

Dear Guest, On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor. Our main purpose is to exceed each of our clients’ expectations and we are very pleased to learn when we achieve it. We do hope to welcome you again as a guest at Hilton... More 

Lake Garda, Italy
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 25, 2015

Brilliant hotel with an excellent quality/price ratio and a lovely pool overlooking Panama City. Although breakfast was not included in the room rate, this place is definitely worth a visit! Location is also quite good, not far from the subway station and pretty close to everything.

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Rene P, Manager at Hilton Garden Inn Panama, responded to this review

Dear Guest Thank you for taking a moment to share your experience in TripAdvisor. I am happy to hear you found the jacuzzi area to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! Sincerely, More 

North Hollywood, United States
1 review
4 of 5 stars Reviewed June 24, 2015

Hilton Garden Inn is slightly off the beat and path yet half the price of hotels in Panama City near the multi-centro or other major casinos. Staff is friendly, roof top small pool is nice, rooms are clean. Not going to impress anyone with this selection but will certainly not disappoint. Close to a liquor store, laundry, restaurants and two... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Rene P, Manager at Hilton Garden Inn Panama, responded to this review

Dear Guest On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor. We will be very pleased to welcome you again during your next visit at Panama City. Best regards! More 

Woodside
Level Contributor
223 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed June 21, 2015

I'd say a step above the typical Hilton Garden Inn and very close to everything. Shopping, restaurants, entertainment and casinos are all within walking distance. A great value, and of course great Hilton service. The rooms were really nice, but the views from the rooftop pool and whirlpool were just beautiful and a great perk for staying at this property

Was this review helpful? Yes
Rene P, Manager at Hilton Garden Inn Panama, responded to this review

Dear Guest, On behalf of the Hilton Garden Inn Panama Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor. Thank you again for staying with us. We are truly honored by your compliments about our customer service, guest rooms. We are glad that we could accommodate your needs and make your time with... More 

GA
Level Contributor
69 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed June 3, 2015 via mobile

I was there for 3 nights in 2 stays last week. The food was fine and most spoke English, enough to get by. The pantry had some expired ice cream but I guess it can happen? The rates are good and we get safe. Breakfast was nice but other things can be costly so monitor the tab

Was this review helpful? Yes
Rene P, Manager at Hilton Garden Inn Panama, responded to this review

Dear guest Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced with the ice cream at our pavilion. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider... More 

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