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Riande Granada Urban Hotel

3.5 of 5 Calle Eusebio A. Morales | El Cangrejo, Panama City, Panama (Formerly Granada Hotel and Casino)
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Riande Granada Urban Hotel
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Riande Granada Urban Hotel
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171 reviews from our community

Traveler rating
    103
    46
    16
    4
    2
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24
55
7
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Good location – some restaurants, shops and casino within walking distance. Rooms small but adequate, limited desk space for laptop, comfortable bed, there is a small fridge but would be nice to have a coffee maker, microwave and more plugs to charge phones and such. Rooms on the pool side have a better view. Internet – OK, it works, but... More 

Was this review helpful? Yes
RiandeHoteles, Management at Riande Granada Urban Hotel, responded to this review

Dear Dave C, Thank you for taking the time to share your review with us and the TripAdvisor community. We take note of your useful feedback in order to improve the quality of our service and follow our path towards excellence. Hopefully, next time we will be able to exceed your expectations rather than just meeting them. Best Regards, Jonathan... More 

Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 4 days ago NEW

Located at the edge of the business district, it is central to most things, safe to walk around at night and has a very funky decor. Rooms were adequate & clean. Note- anyone of a large stature will have difficulty with the narrow bathroom and tight shower. We arrived on a Friday evening when they were having a BBQ in... More 

Was this review helpful? Yes
RiandeHoteles, Management at Riande Granada Urban Hotel, responded to this review

Dear Carl W, Thank you for your great and positive review. We are glad to read that you enjoyed everything from your stay. We hope it is not too long before we have the pleasure of welcoming you again. Warm Regards, Jonathan Serrano Executive Assistant More 

Chicago, Illinois
Contributor
16 reviews 16 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here in Feb 2015 - Location - Pretty much downtown. Good location and will cost less than 10 USD to get here from Tocumen, 6-7 from Albrook (gringo prices) - Nearby - lots of restaurants nearby but you have to look and the trip advisor map isn't accurate with locations. I would reccommend the siete mar nearby. - Service... More 

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RiandeHoteles, Management at Riande Granada Urban Hotel, responded to this review

Dear Ascalapius, First of all, thank you for taking the time to share your experience with us. Then, thank you once more for your positive comments. However, we can ensure you that we will check the air conditioning from your room and fix it as soon as possible. Then, regarding the gym, next time, I recommend you to ask directly... More 

Santa Fe, Panama
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I recently stayed at this hotel in a great part of Panama City known as El Cangrejo (the financial district). The hotel was recommended by a friend, and I was not disappointed one bit. I found the staff incredibly friendly and helpful, some spoke some english, and all were busy and smiling during my entire stay. This hotel is fantastic... More 

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RiandeHoteles, Management at Riande Granada Urban Hotel, responded to this review

Dear Mr. Burns, Thank you so much for this wonderful and lovely review and for recommending us to the TripAdvisor community. It is always a pleasure to know that a guest has enjoyed a stay as much as you did. We are glad that you liked everything from the facilities to the quality of the service. Your comments motivate us... More 

Austin, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

I travel extensively, including to Panama, but having stayed at all the major hotels in the city, was hoping to find something smaller, more intimate, more "panamanian" (read:unique), rather than the typical large corporate big concrete block hotels where I had been staying through out the years. Was not actively searching for a property, but, one evening, back in November... More 

Was this review helpful? Yes
RiandeHoteles, Management at Riande Granada Urban Hotel, responded to this review

Dear Rafael L, Many thanks for the lovely review posted recently and for taking the time to share your experience with us. Your kind words have given us all a big boost. We are genuinely delighted that you enjoyed your stay so much and we look forward to the privilege of welcoming you back. Yours sincerely, Jonathan Serrano Executive Assistant More 

Malmo, Sweden
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 25, 2015

We stayed here one night and as it's not so known the taxidriver had a hard time finding it. The hotel has ice cold, i guess there was something wrong with the aircondition. Big rooms, and bathroom but the hotel looks like it's not taken care of. Dirty wall to wall carpets in the halls and inside the room makes... More 

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RiandeHoteles, Management at Riande Granada Urban Hotel, responded to this review

Dear Helen T, Thank you for taking the time to write your review. It saddens me to know that you did not find our hotel to meet your expectations. Please know that we take your comments regarding our hotel very seriously, and I am personally following up on this matter. We hope to welcome you again in the future, Best... More 

Budapest, Hungary
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 4, 2015

This is our second year at the Riande Granada Urban Hotel in January, and it is simply the best boutique hotel in Panama. Extraordinary level of personal service throughout the staff: each member goes far beyond the norm to provide personal, friendly, by name assistance. No haughtiness or attitude, just premiere service. Beautifully appointed, thoughtfully designed, exquisite architecture, top amenities.... More 

Was this review helpful? Yes 2
RiandeHoteles, Guest Relations at Riande Granada Urban Hotel, responded to this review

Dear Cara T, Thank you for the review of your recent stay and this amazing 5-star rating! I am pleased to read about your experience and that overall you enjoyed the room, amenities and our great location. On behalf of the whole Riande team, thank you for staying with us! We hope to be able to welcome you again in... More 

Ann Arbor, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 4, 2015

Summary: Boutique hotel with unique decor, nice rooms and good outdoor space. Service was pretty bad and the amenities rarely functioned properly. Pros: Rooms are well sized with nice fixtures in the bathroom. Pool was clean and had a TV in the area which was great during the football playoffs. Gym had some good equipment (two treadmills, yoga mats, some... More 

Was this review helpful? Yes
RiandeHoteles, Guest Relations Manager at Riande Granada Urban Hotel, responded to this review

Dear jetsetter190615, Thank you very much for taking the time to write your review of our hotel. I am very pleased to know that you enjoyed our rooms, gym and pool area. It saddens me to read of your less-than-favorable experience within our hotel in regards to service, internet and amenities. Please do accept my sincerest apologies for the WIFI,... More 

Newark, New Jersey, United States
Contributor
14 reviews 14 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 3, 2015

Everything in this hotel is great. We were so please we returned for a second stay during our trip. The grounds are very well kept. The staff goes above and beyond the call of duty. We had a deluxe room with a balcony. If I can suggest one thing: air conditioning in the hallways. Otherwise, this hotel is a WINNERS... More 

Was this review helpful? Yes
RiandeHoteles, Guest Relations at Riande Granada Urban Hotel, responded to this review

Dear Cee1818, Thank you for the review of your recent stay. Your feedback is greatly appreciated and important to us in order to achieve the high standard of service we strive to achieve. We look forward to welcoming you back in the near future. Saludos cordiales, Meygan Gerber Guest Relations - Riande Hoteles More 

Western Australia, Australia
1 review
5 of 5 stars Reviewed December 29, 2014

This was by far the best we have ever stayed in Panama. The accommodations were intimate and home-like, thus contributing to a most relaxing stay! The owner was the best, service and cleanliness was outstanding. My husband and I will definitively be back again and again. We can't say enough good things about this place. We have recommended this Hotel...

Was this review helpful? Yes
RiandeHoteles, Guest Relations at Riande Granada Urban Hotel, responded to this review

Dear Timoty P, Wow, what an excellent review !!!!! Thank you very much for taking the time to write us. It is such a pleasure to see that you had a nice time. We hope welcoming you again in the future! Saludos Cordiales, Meygan Gerber Guest Relations Riande Hoteles More 

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Additional Information about Riande Granada Urban Hotel

Address: Calle Eusebio A. Morales | El Cangrejo, Panama City, Panama (Formerly Granada Hotel and Casino)
Phone Number:
Location: Panama > Panama Province > Panama City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Riande Granada Urban Hotel 3.5*
Number of rooms: 141
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Also Known As:
Riande Granada Hotel Panama City
Hotel Riande Granada
Riande Granada Urban Hotel Panama/Panama City

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