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Riande Granada Urban Hotel

Travelers' Choice award winner
Hotel website
Calle Eusebio A. Morales | El Cangrejo, Panama City, Panama (Formerly Granada Hotel and Casino)
Special Deal
Free breakfast with your stay
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Riande Granada Urban Hotel
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Riande Granada Urban Hotel
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222 Reviews from our TripAdvisor Community

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Traveler rating
    142
    56
    17
    5
    2
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30
74
11
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (222)
  • Mar-May only
    (85)
  • Jun-Aug only
    (48)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (43)
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Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago NEW

We have stayed at this hotel a few times. They are pet friendly which is awesome. The rooms are clean and new and everything works. There is a gym and pool and lounge area on a level up from the pool. Food is good but the service is very slow. The staff are friendly and helpful for the most part... More 

Was this review helpful? Yes
RiandeHoteles, Riande Hoteles at Riande Granada Urban Hotel, responded to this review

Dear Janine H, Thank you very much for taking the time to write your review of our hotel. We are pet friendly recently and we are delighted to offer this service, we have rooms specially equipped for this purpose in order to not harm those guests who may have allergies to animals. At the same time, we are very pleased... More 

Saint John, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

We decided to say at the Riande because of the previous reviews. No other hotel in the area had such great reviews and they were right. We loved all the staff, the food and of course the pool. We stayed a week and would definitely not hesitate to stay again. Before going to Panama we were hesitant about the crime... More 

Was this review helpful? Yes
RiandeHoteles, Riande Hoteles at Riande Granada Urban Hotel, responded to this review

Dear Joy M, Thank you so much for your positive review on TripAdvisor about your stay. It is very heartening to receive such a feedback and puts a big smile in all our faces. We are delighted to learn that your stay met and exceeded your expectations with particular regard to our facilities and the whole team of the Hotel... More 

New York City, New York
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I chose this hotel over similarly located and rated Toscana hotel because of the pool. I thought, hey, why not get the one with the pool. Great decision! This hotel is awesome. It's got funky art, an awesome pool, lounge deck and beer garden out back. The restaurant inside is above average, and all of the staff are great. My... More 

Was this review helpful? Yes 2
RiandeHoteles, Operations Manager at Riande Granada Urban Hotel, responded to this review

Dear Nick V, We are honored to read that you really appreciated your stay at the Hotel Riande Granada. Thank you so much for sharing such a lovely comment on Trip Advisor. I will without delay communicate it to the whole team. I hope we will welcome you back soon. Warm regards, Jean-Roch Bovet Operations Manager More 

Chitre, Panama
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The place looks really nice from the entrance, lobby, restaurant, and patio / pool area out back. Interesting art and a modern feel. Unfortunately the rest of the place doesn't live up to the lobby. The hallways smelled bad, but our room smelled worse. We left the windows open a lot to try to bring in fresh air but it... More 

Was this review helpful? Yes 1
RiandeHoteles, Operations Manager at Riande Granada Urban Hotel, responded to this review

Dear Jeremy P, First I would like to assure you that we constantly strive to achieve the highest levels of quality, service and hospitality and I truly regret that we fell short of our goals. I would like to extend my most sincere apologies for the inconveniences you experienced especially for the cleaning of the bathroom; this is not up... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

Great service here! The Bartender Andrea is just excellent!!! She was so friendly and GREAT at mixing drinks. The restaurant services were good as well. The front desk staff was great. While there was a language barrier communication was very easy!

Was this review helpful? Yes
RiandeHoteles, Operations Manager at Riande Granada Urban Hotel, responded to this review

Dear Leah B, Thank you so much for sharing such a lovely comment on Trip Advisor about your stay. We are delighted to learn that your stay met and exceeded your expectations with particular regard to our facilities and services. I will without delay share your impressions with Andrea the whole team of the Hotel Riande Granada. We look forward... More 

Baraboo, Wisconsin
Level Contributor
141 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent 4 nights here and this was one of the most enjoyable hotels we have ever stayed at. The staff is friendly and helpful. The rooms are clean and well-equipped. The location is safe and within walking distance of 2 brewpubs, restaurants with nearly every type of cuisine, an El Rey super market, etc. You have to check out... More 

Was this review helpful? Yes 1
RiandeHoteles, Operations Manager at Riande Granada Urban Hotel, responded to this review

Dear RPCV89, On behalf of the whole Granada Hotel team, I would like to thank you for taking the time to write such kind comment on Tripadvisor. We are always trying to improve our service and this comment motivates us to follow that path. We are looking forward to welcoming you again. Warm regards, Jean-Roch Bovet Operations Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 3, 2015

I loved this hotel! everything about it and as soon as we checked in got introduced to a great tour guide Clyde. the deco is awesome. the breakfast helped so much every morning, not your rinky-dink breakfast; fresh made omelets or scrambled eggs, pancakes, fruit, sausage and pastries. all in all great experience!

Was this review helpful? Yes 1
RiandeHoteles, Management at Riande Granada Urban Hotel, responded to this review

Dear Aurora G, I woulld like to thank you for taking the time to write your comment on Trip Advisor We appreciate your kind words that will certainly encourage other readers to stay with us! Looking forward to welcome you again. Kind regards, Jean-Roch Bovet Operations Manager More 

Mansfield, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 27, 2015

Our trip in Panama was amazing. The best place to stay was RIANDE GRANADA URBAN HOTEL. Good and friendly crew. The hotel are the best. Food are delicious. We recommended 100%. Location, very good..Our stay was perfect, actually the owners, are very friendly so so educated. They make some typically food as BBQ, delicious!!!

Was this review helpful? Yes
RiandeHoteles, Management at Riande Granada Urban Hotel, responded to this review

Dear Edith913, The entire team of Riande Granada Urban Hotel would like to thank you for your kind comments. We are delighted to learn that you enjoyed your trip in the vibrant country of Panama and that your stay in our establishment exceed your expectation with particular regards to our colleagues and the food we provide. We hope to welcome... More 

California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 24, 2015

My finacee and I stayed in the escape excecutive suite,in 8 th floor, it was exactly what was needed! Beautiful room, bath and a massive comfy bed! Staff where amazing and couldn't do enough for you. Breakfast was very good and complete! It was really good!! Will defiantly be back and for more than one night!! Close to the town... More 

Was this review helpful? Yes
RiandeHoteles, Management at Riande Granada Urban Hotel, responded to this review

Dear Jack R, Thank you for your kind comments. We are delighted to learn that your stay met and exceeded your expectations with particular regard to our facilities and services. I will without delay share your impressions with the whole team of the Riande Granada. We are looking forward to welcome you and your fiancée again. Yours sincerely, Jean-Roch Bovet... More 

Guildford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 20, 2015

I stayed here for a night en route to Bocas del Toro and found the staff extremely helpful, friendly and accommodating, especially Gloria who was a breath of fresh air after a long trip, very smiley and more than helpful with suggesting places to visit (she deserves a pay rise!).

Was this review helpful? Yes 1
RiandeHoteles, Management at Riande Granada Urban Hotel, responded to this review

Dear JamesCroft, Thank you for sharing your review with us. We are thrilled to know that you appreciated Gloria's attitude and professionalism. She was delighted to read your feedback. On behalf of her and our whole team, I would like to thank you sincerely for your heartening comments. Best regards, Jonathan Serrano Executive Assistant More 

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