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Continental Hotel & Casino

Via Espana and Ricardo Arias Street, Panama City 05890-823, Panama
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Best prices for: 1 room 1 guest
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Continental Hotel & Casino
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Continental Hotel & Casino
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353 reviews from our community

Traveler rating
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    51
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Continental Hotel & Casino
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Los Angeles, California
Top Contributor
66 reviews 66 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 6, 2015

Visit the hotel, and besides that building needs to be improved, what really surprise me, for good, was the nice attitude of the personnel. Staff will try to do to solve any problem. Maybe the problem is in the management lack of ideas, how to improve the operation. Casino is very old. Breakfast is fine.

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mr. Eduardo P: Please receive a pleasant greeting from the Continental Hotel & Casino staff. We would like to take this opportunity to thank your comments, which help us to improve our services. We are pleased to inform you, that our remodeling program starting next months, will to offer a modern and comfortable facility to our customers. Once again,... More 

Greensboro, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2015

We have stayed at the Continental multiple times over the past ten years and have just completed a ten day stay there. The customer service at the Continental has improved greatly over the past several years; I credit Mirna, the manager of customer service with that change. All staff members are welcoming and helpful. The breakfast buffet is excellent and... More 

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mrs. Katherine: We are very pleased to know that we could fulfill your expecations. Your comments motivate us to continue improving our product and services, in a genuine and committed way to all customers, who give us the opportunity to serve them. Thank you very much. Hope to see you soon. Sincerely, Mirna Capel Customer Service Manager More 

Wiesbaden, Germany
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed January 30, 2015

The location and staff is what makes a holiday for us. We had never been to Panama before. We always felt safe and secure. You can get from the airport to the hotel for $20.00. All funds are in U.S. currency. We bought a metro card for $2.00 (you have to get that from the Allbrook Mall which you can... More 

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mrs. Frances M: Receive our greetings on behalf of all the staff of the Continental Hotel & Casino. We would like to thank you for your comments, we are glad to fulfil your expectations. Your opinion encourage us to continue improving our product and service. Sincerely, Mirna Capel Customer Service More 

1 review
2 of 5 stars Reviewed January 24, 2015

Staff at reception were excellent, staff in the restaurant were average to poor, breakfast was good, lunch and evening meals poor. Pool to small to swim in properly, 2 strokes and reach the other side. Bar and all facilities on ground floor were very nice and very expensive, $7 for a whiskey, wifi $5 per code per laptop/phone. away from... More 

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Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Guest M l: Receive our greetings, on behalf of Mr. Arthur Brown, General Manager of the Continental Hotel & Casino. We offer our sincere apologies for not fulfil your expectations. We appreciated the time you took to let us know your opinion, it will help to improve our product and services. Our main goal is to make you feel... More 

Trondheim, Norway
Top Contributor
117 reviews 117 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 18, 2015

This is my 4th time st this hotel in Panama city. Rooms are big. Hotell hos good wifi connection. Nice outside pool area. Breakfast is quite good. Dinner menues are average. The hotel has lots of facilities such as business area, casino, bar, training room etc. Recommended for short business stay.

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Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Guest: We welcome your comments, it helps us to improve our service. Sincerely, Mirna Capel Customer Service More 

Warsaw, Poland
Top Contributor
65 reviews 65 reviews
31 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed January 14, 2015

the hotel is conveniently located close to the newly opened metro in Panama City, rooms are big, breakfast is good, with a big choice, there is an outdoor swimming pool and a jaccuzzi, there are many shops and banks close to the hotel, it is cheaper to take the yellow cab from the street

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mr. Piotr M: Receive our greetings on behalf of all the staff of the Continental Hotel & Casino. We would like to thank you for your comments, we are glad to meet your expectations. Your opinion encourage us to continue improving our standards. We Look forward to host you again. Sincerely, Mirna Capel Customer Service Manager More 

Saskatoon, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2015

A friend and I stayed here for 2 nights. Restaurant has great food at a great price. Nice little pool that we spent hours by. Good Wi-Fi. We did have a little mishap and they definitely went above and beyond what we ever expected and very much appreciated it. Two very happy Canadians!

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mr. Kowak & Friend: Please receive a warm greeting on behalf of all the staff from the Continental Hotel & Casino. We would like to thanks your comments and express our pleasure to know that we could fulfill your expectations. Hope to see you again sometime soon. Wish you a great YEAR 2015. Sincerely, Mirna Capel Customer Service Manager More 

Knoxville, Tennessee
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2015

My only complain as always is the customer service. The restaurant crew seemed to be asleep. They don't react and they are not fast workers probably because of long hours in thr job. They need more training and maybe better pay. Overall a good experience and excellent value for the place and location

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Miss.Sandra: Please receive on behalf of all the staff from the Continental Hotel & Casino. We appreciate your feedback as it allows us to improve our services. We have met with the Restaurant Manager We are pleased that you felt comfortable in our hotel. We are at your service. Sincerely, Mirna Capel Customer Manager More 

Washington DC, District of Columbia
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 5, 2015

For the price and quality of the hotel, there's nothing to complain about. We didn't get our room cleaned during our 2 day stay, but it was only two days. This place is right off the newly built panama metro system, and 2 blocks away from via Argentina and via Uruguay--both sections with plenty of restaurants and bars. The pool... More 

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mrs. IluvCamby: Receive our greetings on behalf of all the staff of Continental Hotel & Casino. We welcome your comments and the time you took to write your opinion. We are glad to know that in general we could meet your expectations and pleased to inform you that soon we will be starting our remodeling program. Best regards, MCapel... More 

Harlingen, Texas
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 5, 2015

We totally lucked out on this hotel. I booked it on Expedia but it turned out even better than expected. We stayed there a week before Christmas and they had an amazing salsa/dance party with live music for the holiday. Guests got free admission to the party and it lasted until 3 a.m. The hotel is located within walking distance... More 

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mr. Sergio: Receive our greetings on behalf of all the staff of Continental Hotel & Casino. We welcome your comments and the time you took to write your opinion. We are glad to know that we could meet your expectations and pleased to inform you that soon we will be starting our remodeling program. Sincerely, MCapel Customer Service Manager More 

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