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Continental Hotel & Casino

Certificate of Excellence
Via Espana and Ricardo Arias Street, Panama City 05890-823, Panama
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Continental Hotel & Casino
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Continental Hotel & Casino
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377 reviews from our community

Traveler rating
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    57
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Michigan
Top Contributor
62 reviews 62 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Got a great deal. Got up and was very impressed with hotel overall. Except internet, it lasts maybe 3-5 min before cutting off very annoying if you have to do things. That was the main complaint. I did not eat there . The pool needs a remodel and more privacy.... sick of everyone checking out my hot bod ;) for... More 

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2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Large clean and well appointed room with nice view and tile floors in an excellent location. Helpful staff. Breakfast is not included. Free wifi and valet parking. Carpet in common areas of upper floors. Common area finishes slightly worn in some places but overall pretty good for a renovated facility.

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Warsaw, Poland
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I liked the hotel is great clean has an incredible view, the trouble is the staff seem to not want to work there are always angry. The pool is nice and always kept clean. all good except that employees should be more professionals in their work.

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Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Guest: Please receive a warm greeting on behalf of all the staff from the Continental Hotel & Casino. We wish offer our sincere apologies for the inconvenience you have experienced during your stay with the treatment received by our staff. We regret what happened because our main goal is that our guests feel at home . Hoping that you... More 

Bengaluru (Bangalore), India
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent two days in this lovely Hotel this year in Jan. Nice spacious rooms and clean pool. But the Casino is nothing to boast about. A wee bit shabby. Well, had a comfortable stay and staff was also polite.

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Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mr. Amit S: Receive our greetings on behalf of all the staff of the Continental Hotel & Casino. We would like to thank you for your comments and pleased to know that we were able to fulfil your expectations. Your opinion helps us to improve our services. Thanks so much. Sincerely, Mirna Capel Customer Service Manager More 

London, United Kingdom
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 week ago

I have been to this hotel for on week, the position is great, very clean and the pool is fair enough. The restaurant is cheap and the food delicious, I went there many times. The weaknesses are that the staff does not speak very well English, especially if you try to call the reception on the internal phone. Also there... More 

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Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Guest Katarzyna: Please receive our greetings on behalf of Mr. Arthur Brown General Manager of the Continental Hotel & Casino. Following your comments, regarding to comment with our engliReception representative, we have met with the Front desk manager to take the necessaries actions to prevent, this from happening again. The Continental Hotel & Casino would like to take this... More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

The room was very comfortable and spacious, price $90 per night reasonable, location is good but staff was neither helpful nor nice to us. They made us feel more like intrudors than guests....especially young man at the reception at checking in.

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Guest Katarzyna: Please receive our greetings on behalf of Mr. Arthur Brown General Manager of the Continental Hotel & Casino. Following your comments, regarding to your disagreement with our Reception representative, we have met with the Front desk manager to take the necessaries actions to prevent, this from happening again. The Continental Hotel & Casino would like to take... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Spent 7 days at the hotel the staff was very friendly. They made my wife and myself feel at home. The hotel was clean and the room spacious and the location very convenient in getting around in the city

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Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mr. Richard: Receive our greetings on behalf of all the staff of the Continental Hotel & Casino. We would like to thank you for your comments, it make us feel happy to know we fulfil your expectations. Your opinion encourage us to continue improving our standards. We will always be at your service. Sincerely, Mirna Capel Customer Service Manager More 

Panama City, Panama
1 review
5 of 5 stars Reviewed 3 weeks ago

My parents and I spent a week together in Panamá City. I planned the itinerary, including booking a room at Continental Hotel. A great decision that was! . The hotel is really neat,...elegant and at the same time it´s got an "at home" feeling. The price was more than reasonable and the service provided by the staff was outstanding. Every... More 

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Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mr. Jeff: Receive our greetings on behalf of all the staff of the Continental Hotel & Casino. We would like to thank you for your comments, it make us feel happy to know we fulfil your expectations. Your opinion encourage us to continue improving our standards. We are at your service. Sincerely, Mirna Capel Customer Service Manager More 

Punta Chame, Panama
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

i stayed at the hotel during the weekend of labor day and it was a nice adventure. i always say its an adventure because one never knows what will happen in panama... and of course ..the electricity was not working during a short period..not the hotels fault..its just happens in panama.. they were cordial and helpful and just a minor... More 

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Guest: Please receive a pleasant greeting from the Continental Hotel & Casino staff. We would like to take this opportunity to thank your comments. We are pleased to know that we fulfil your expectations and you had a good time with your friends. . Once again, we thank you for giving us the opportunity to host you and looking... More 

Tampa, Florida
Contributor
18 reviews 18 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 4, 2015

I booked a room for only few hours, but I had a great experience. I had a 12 hour wait between flights in Panama City and I needd a place to rest. The check-in time is 3pm and the check-out time is 1pm. I needed to check in as early as possible in the morning and check out late. I... More 

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mrs. Telmat: Please receive a pleasant greeting from the Continental Hotel & Casino staff. We would like to take this opportunity to thank your comments. We are pleased to know that we fulfil your expectations. we looking forward to have you as a guest again. Sincerely, Mirna Capel Customer Service Manager More 

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