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Continental Hotel & Casino

Certificate of Excellence
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Via Espana and Ricardo Arias Street, Panama City 05890-823, Panama
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1 room 1 adult
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Continental Hotel & Casino
Continental Hotel & Casino
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508 Reviews from our TripAdvisor Community

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1 review
3 of 5 stars Reviewed yesterday NEW via mobile

The staff is great! The noise from the construction and the dated pool with no chairs to lay out is a minus. The buffet offers less, no omelette station, same price. I've stayed here many times over the last 8 years. This time I needed to review the situation at the hotel because I am afraid the hotel is going... More 

Helpful?
Thank rodney w
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed January 1, 2016

I picked this hotel because of price and location. Well, you get what you pay for.......this is an old hotel that has not been remodeled, and even those areas in which it has been, it has been poorly done. The free breakfast lacks everything, starting from the essentials, cups, forks, knifes, etc., to food. The pool is full of chlorine,... More 

Helpful?
Thank BassMaster G
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear BassMaster G: Receive our greetings on behalf of the Continental Hotel & Casino staff. We offer apologies for the inconveniences you had during your stay and for not fulfilling your expectations. However it is our pleasure to let you know that a remodeling program will begin very soon. We have shared your opinion with our Manager and supervisors. Sincerely,... More 

Medellin, Colombia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 29, 2015

Very close to the centre of the city. Nice pool, friendly staff as well as comfortable beds and everything is very clean. Extremely reasonable price for what you're getting! Nice place for food and drink right beside the pool as well.

Helpful?
Thank Caitlyn A
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Caitlyn A:: Receive our greetings on behalf of the Continental Hotel & Casino staff. thank you for your comments and for letting us know that your expectations were fulfilled. Sincerely, Mirna Capel Customer Service Manager More 

Aruba
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 24, 2015

Clean. Friendly staff, almost everyone speaks english perfect location. There are lots of good restaurants and cafes in this neighborhood and it is a safe place to walk day or night.via epanja the main avenue is right aroundthe corner.easy taxi access. Close to malls

Helpful?
Thank Carla O
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mrs Carla O: Receive our greetings on behalf of the Continental Hotel & Casino staff. We would like to thank you for your comments, and for letting us know that your expectations were fulfilled. Wishing you the best for this New Year 2016. Sincerely, Mirna Capel Customer Service Manager More 

Bleiswijk, The Netherlands
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 15, 2015 via mobile

One night stayed at this hotel. As a sailor, I had to wait until the ship entered the harbor. The room was large and equipped with the bare essentials. Nice that there was a bathtub, but the stop they could not find anywhere. Dinner was well organized as well as breakfast. Nothing to complain.

Helpful?
Thank 91Bas
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mr. Bas H: Receive our greetings on behalf of the Continental Hotel & Casino staff. We would like to thank you for your comments, and the time you took to write your opinion. We wish you a Merry Christmas and a Happy New Year. Sincerely, Mirna Capel Customer Service Manager More 

New York City, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed December 12, 2015

Old-school Panama City hotel with all things bad that implies ... -Carpets, furniture ... everything haven't been updated in decades -plan to spend an extraordinary amount of time waiting for elevators -wifi speed is akin to dial-up -Sleeping with the air conditioning on is like sleeping next to a jet engine -they didn't come to service the room my first... More 

Helpful?
Thank snorvell
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Guest: Receive our greetings on behalf of the Continental Hotel & Casino staff. Thank you for your comments and the opportunity to improve our services. We apologies for the inconveniences you had during your stay and for not fulfilling your expectations. We have shared your opinion with our Manager and supervisors. Thanks for your comprehension. Sincerely, Mirna Capel Customer... More 

Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 15, 2015

Here was a friendly,smiling staff ready to help.Located near to most attractions but not boxed in by heavy traffic instead the subway was next door! An older but still smart hotel. Pool and all amenites first class, great b/fast buffet.

Review collected in partnership with this hotel

Helpful?
Thank Geoffrey R
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mr. Geoffrey: Receive our greetings on behalf of the Continental Hotel & Casino staff. We are pleased with your comments, and that your expectations were fulfilled. A remodeling program will start very soon. Best regards, Mirna Capel Customer Service Manager More 

London
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 11, 2015

Reservations: We specifically booked a King bed size room and we were given a different bed. When bringing it to their attention we were told that all King rooms were sold. When specifying we need a King bed or leaving with refund expected we were given a King room. Room: The room we were given had wet floors. There was... More 

Helpful?
Thank martwil
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mrs. Martwil: Receive warm greetings on behalf of all employees of the Continental Hotel & Casino. We thank you, for your comments and the opportunity to improve our services, Regarding your observations about our facilities, it is our pleasure to inform you that a remodeling program will start during the next months. We offer apologies for the inconviniences. Your... More 

San Francisco, California
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 11, 2015 via mobile

This hotel is one of the best and probably the best in customer service. Bell boys are one of kind. The restaurant employees deserve not 5 but 10 stars. And the bartenders 20 stars. Service . Gisell is a top of the line bartender. She's very helpful and will tip you to where you need to go in the city.

Helpful?
Thank canito1963
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Guest Canito 1963: Receive our greetings on behalf of the Continental Hotel & Casino staff. We would like to thank you for your comments, and for letting us know that your expectations were fulfilled. Sincerely, Mirna Capel Customer Service Manager Mirna Capel Gerente de Atención al cliente More 

1 review
4 of 5 stars Reviewed November 5, 2015

My stay was very nice, however there was some confusion with our reservation which was set up by Trip Advisor. That being said my husband emailed a copy of my reservation to the hotel clarify. I've stay at this hotel previously and would recommend it, especially if purchased at a discount, ours was two nights for the price of one.

Helpful?
Thank Adela W
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mrs. Adela: Please receive our greetings on behalf of the Continental Hotel & Casino staff. We would like to take this opportunity to thank your comments and express our satisfacction knowing your expectations were fulfilled. Best wishes, Mirna Capel Customer Service Manager More 

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