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Continental Hotel & Casino

Certificate of Excellence
Via Espana and Ricardo Arias Street, Panama City 05890-823, Panama
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1 room 1 guest
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Continental Hotel & Casino
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436 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Dutch first
  • English first
  • French first
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  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (436)
  • Mar-May only
    (104)
  • Jun-Aug only
    (139)
  • Sep-Nov only
    (86)
  • Dec-Feb only
    (107)
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2 reviews
3 of 5 stars Reviewed 1 week ago

I was so surprised how unfriendly everyone in the hotel. The 1st night we had no air condition. The 2nd day we call one twice three times, we went out and arrive around 1 in the morning and the room was like an oven. I called to speak to a supervisor and she did the right thing by switching us... More 

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mrs. Luz R: Receive warm greetings on behalf of the Continental Hotel & Casino staff. We thank you, for your comments and the opportunity to improve our services. We offer apologies for the inconveniences you had during your stay and for not fulfiled your expectations . We have shared your opinion with our Manager and supervisors to correct these... More 

Sacramento, California
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Okay, plenty of restaurant choices in the area and be sure to negotiate on the taxi fares. The breakfast option with the room was great, used the pool/spa and some room noise one night attributed to machinery working. Also, the hotel held my bag as I traveled to David, for 1 night and returned. The rooms were clean with cold... More 

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mr. Willy S: Receive our greetings on behalf of the Continental Hotel & Casino staff. We would like to thank you for your comments, and the time you took to write your experience. . it is a pleasure to know that your expectations were fulfilled Sincerely, Mirna Capel Customer Service Manager More 

coral gables
Level Contributor
4 reviews
3 of 5 stars Reviewed 2 weeks ago

The people and staff are nice the place is dirty and desperately in need of updating the casino is not a casino but an arcade having work in Vegas is a sad thing to call this a casino the food is that just food if you need to stay there one night is not fun, anything else is crazy, the... More 

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mrs. Luv French: Please receive greeting from the Continental Hotel & Casino staff. We would like to take this opportunity to thank your comments, which help us to improve our services. We are pleased to inform you, that our remodeling program starting next months, will to offer a modern and comfortable facility to our customers. We do apologies for... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

Spent four days at this hotel, the rooms and bathroom are old. We moved to the Hilton Double for about the same price and we got so much for the money. The rooms are so comfortable and more modern. Don't think we are going back to continental hotel.

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Miss Angela: Receive warm greetings on behalf of all employees of the Continental Hotel & Casino. We thank you, for your comments and the opportunity to improve our services, Regarding your observations about our facilities, it is our pleasure to inform you that a remodeling program will start during the next months. We offer apologies for not fulfil your... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Sister and I spent 5 days in Panama and the rooms were good for the money. Room included free breakfast and that made it worth it. Rooms are small but that's all we needed since we left after breakfast and did not come till late at night. Best part of our stay was the driver of one of the vans... More 

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mr. Jano: Receive our greetings on Behalf of all the Continental Hotel & Casino staff. We would like to thank you for your comments , and the time it Took you . Thanks for letting us know, that in general your expectations were fulfiled, however your observations are an opportunity to improve increase our services. Matter of fact an... More 

Concord, North Carolina
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Planning on panama to retire we spent time in Panama City and stayed (several nites) over 2 visits. We had clean rooms. Had problem when housekeeping was cleaning the shower they couldn't turn the water off in the shower. I showed the lady how to close off the water to the room. & she called to get it fixed. Had... More 

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mr. Jay: Receive our greetings on behalf of the Continental Hotel & Casino Staff. We would like to thank you for your comments and express we are pleased to have met your expectations . Your opinion encourage us to continue improving our standards. We are at your service. Sincerely, Mirna Capel Customer Service Manager More 

San Jose, Costa Rica
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

It was maybe my fourth time in this hotel. Usually we choose this hotel because of its good location, near to shopping places, restaurants and to financial institutions that I have to visit due to my work. The food was good, and the rooms are cleans, spacious and the price is reasonable. I went to the Casino and it was... More 

Was this review helpful? Yes 1
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mr. Carlos: Receive our greetings on behalf of all the staff of the Continental Hotel & Casino. We would like to thank you for your comments, and the time you took to write your opinion. Thanks for letting us know that your expectations were fulfiled Always at your service. Sincerely, Mirna Capel Customer Service Manager More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel is an older hotel in need of general maintenance. Unfortunately the management has no attention to detail. Some examples include black mold in the shower, broken gym equipment and a jacuzzi that has not been cleaned in so long it has turned green. With our booking, I requested a King size bed and was guaranteed either a king... More 

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Customer SPT S : Please receive our greetings on behalf of Mr. Arthur Brown, General Manager of The Continental Hotel & Casino and staff. We would like to offer our sincere apologies for the inconvenience that you had during your stay. We are sorry to receive this information after your departure. Especially after having 4 security units per shift... More 

Bodo, Norway
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice hotel in the heart of the city with a lot of original features. Comfortable lounge areas, bar and reception. The decor and fittings are become worn now so it's due for a renovation. Breakfast and lunch buffets are good but the dinner menu and service is only average if not below. Nice bar next to the pool but staff... More 

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Mr. Mike: Receive our greetings on behalf of all the staff of the Continental Hotel & Casino . We would like to thank you for your comments, and the time it took you. Thanks for letting us know, that in general your expectations were fulfiled. However your observations are an opportunity to improve and we are grateful. Matter of... More 

Invermere, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Last night in PC before returning home after 3 weeks. Good location, clean, spacious rooms, excellent helpful staff. We didn't want to do much as we had done it all already, so walked around the area and found a good Panamanian restaurant (Tinajas). Excellent value.

Was this review helpful? Yes
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this review

Dear Meghan: Receive our greetings on behalf of all the staff of the Continental Hotel & Casino . We would like to thank you for your comments, and the time it took you. Thanks for letting us know, that your expectations were fulfiled. Best regards, Mirna Capel Customer Service Manager More 

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