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Crowne Plaza Panama

3.5 of 5
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Ave Manuel Espinoza Batista, Panama City 816-2007, Panama
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1 room 1 adult
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Crowne Plaza Panama
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287 Reviews from our TripAdvisor Community

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St. Marys
Level Contributor
80 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed for three nights, due to IHG platinum status they upgraded me to a King suite. The staff at check in was very nice and polite. Check in process was very quick. The place where the hotel lacks is the rooms, the hotel is getting a little old and the rooms show it. Please reference the pictures. Sorry about... More 

Helpful?
Thank lahoree
Odelis B, GUEST EXPERIENCE CHAMPION at Crowne Plaza Panama, responded to this review

Dear Sailor lahoree Thank you for taking the time to write about your recent experience at our hotel. Your comments will be shared with our staff, they always feel proud at knowing about the excellent service they are providing to our guests and at recognizing our most valuable IHG Rewards Club members. It is our goal to consistently provide superior... More 

Tegucigalpa, Honduras
Level Contributor
32 reviews
18 hotel reviews
5 of 5 stars Reviewed January 1, 2016

A good hotel for business traveller. Large rooms with comfortable beds. Service was good. Views are good from rooms on both sides but nothing to die for. The hotel restaurant has probably one good dish from each of the many cuisines all around the world, so you don't miss food from back home. I tried the Madras curry- asked the... More 

Helpful?
Thank Prabhjot S
Odelis B, GUEST EXPERIENCE CHAMPION at Crowne Plaza Panama, responded to this review

Dear Prabhjot S Thank you for taking the time to share your experience at our hotel. We are delighted to know you enjoyed our services and facilities as our main goal is our guests satisfaction. It was a pleasure to have you staying with us and we do look forward to welcome you back. Sincerely, Odelis Batista GUEST EXPERIENCE CHAMPION More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 24, 2015

Spent our last night here after 14 day trip around Panama...which we love!! The reception staff here was really great. The young man that dealt with us at the desk was friendly, elegant and professional as well as the gentleman that helped us upstairs with our suitcases. The room was nice too and we liked the rain shower. I also... More 

Helpful?
Thank Coletteandphilip
Los Angeles, California
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 17, 2015

I didn't stay here but stopped in because my hotel didn't have a concierge. Gaimy Canizales was amazing. She told me how to take the bus to gamboa resort for a boat cruise of lake Gutan with all the times of the tours. She answered all my questions and was so helpful. It would be worth it to stay here... More 

Helpful?
1 Thank michele22_10
Odelis B, Guest Experience Champion at Crowne Plaza Panama, responded to this review

Thank you for taking the time to write about your recent experience at our hotel. Your comments will be shared with our staff, they always feel proud at knowing about the excellent service they are providing to our guests. Thank you again for taking from your valuable time and we hope to have a new opportunity to welcome you back... More 

Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 13, 2015 via mobile

My husband and I stayed here as we attended a wedding in the hotel. I must say the room was delightful, very relaxing environment. We slept wonderfully. We got a cheap rate with no wifi or breakfast included but we had some snacks on the Sports Bar and it was ok. The hotel is very well located and personnel is... More 

Helpful?
1 Thank Ilerick C
Odelis B, Manager at Crowne Plaza Panama, responded to this review

Dear Ilerick C Thank you for taking the time to share your experience at our hotel. We are delighted to know you Enjoyed our service and facilities as our main goal is our guest satisfaction. It was a pleasure to have you staying with us and we do look foward to welcome you back in the near future. Sincerely Odelis... More 

USA
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed December 10, 2015

The main areas of the hotel was nice however, the rooms smelled. water pressure in the shower was bad and the sink was slow to drain. I was there with a gateone tour. Close to a lot of shops. The maid service was poor

Helpful?
2 Thank MAY17USA
Odelis B, Guest Experience Champion at Crowne Plaza Panama, responded to this review

Dear May17USA Thank you for taking the time to share your experience, Your feedback is most valuable to us. We recently remodelled our lobby and reception area and our spacious and comfortable rooms. Our main goal is our guests satisfaction, therefore our staff is focused on providing an excellent service to make of every stay with us an enjoyable one.... More 

Devizes, UK
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed November 24, 2015

Stayed at this hotel for three nights during a tour of Central America. The room was a good size, the beds very comfortable and the bathroom good - a large bath and plenty of hot water. The hotel was let down by discrepancies between the Directory of Services and the reality of our stay. We arrived just before 10pm, just... More 

Helpful?
3 Thank subortna
IHGCare, Guest Relations Manager at Crowne Plaza Panama, responded to this review

Dear subortna, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room, bed and bathroom. However, we’re sorry about the misinformation and the air conditioning which was unacceptable. We will address these concerns. We take all reviews positive and negative very... More 

London, United Kingdom
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed November 11, 2015

Panama City has a lot to offer, but without a car and the heat we experienced we found it was the best place to relax. It was in a central location and we all love a walk anyway. The rooftop pool was the best place to relax and there was hardly anyone ever there. It seemed as though it was... More 

Helpful?
1 Thank Alessia M
Odelis B, Manager at Crowne Plaza Panama, responded to this review

Dear Mrs, Alessia Thank you for taking the time to share your experience at our hotel. We are really pleased to know you enjoyed our comfortable rooms, excellent service and most convenient location. We do look forward to welcoming you back in any future visit. Cordially, Odelis Batista Guest Experience Champio More 

Central Florida, USA
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed November 10, 2015

We stayed at this hotel for four nights as part of our Gate 1 tour. The check in was quick and efficient. Rooms were clean and adequate. The pool area was clean and spacious. The gym was small with some equipment out of service. The hotel is located near a metro station, supermarket, an excellent pizza place 2-3 blocks away.... More 

Helpful?
2 Thank dharmaj
Odelis B, Manager at Crowne Plaza Panama, responded to this review

Dear Mr. Dharmaj Thank you for taking the time to share your experience at our Hotel. Please accept our most sincere apologies for all inconveniences encountered during your stay. It is our goal to consistently provide superior service and accomodations, therefore, your valuable feedback enables us to target problem areas and take the necessary actions to ensure similar situation can... More 

Santa Tecla, El Salvador
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed October 23, 2015

The hotel is centrally located, very close to the metro stop. Staff is very friendly and helpful. Infrastructure is not good. It looks old and there are humidifiers in the hallways, about 5 (or more?) per floor (and it is not rainy season). Nevertheless, the rooms are damp, with a very strong smell. I requested to switch to a different... More 

Helpful?
2 Thank AVSZ2013
Odelis B, Manager at Crowne Plaza Panama, responded to this review

Dear AVSZ2013 Please accept our most sincere apologies for all inconveniences encountered during your stay, It is our goal to consistently provide superior service and accomodations, therefore, your value feeback enable to us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future, Thank you for bringing it to our attention.... More 

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