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Crowne Plaza Panama

3.5 of 5
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Ave Manuel Espinoza Batista, Panama City 816-2007, Panama
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Crowne Plaza Panama
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Ranked #38 of 112 Hotels in Panama City
A recent review
5 of 5 stars reviewed 5 days ago
MrsVette SARASOTA
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238 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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SARASOTA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel was great, food good, but the staff made our stay the best. Jaime, Nilka, Horatio, Jamie and Juan in the restaurant were so helpful to us. We spoke virtually no spanish and their English was really good. It was a great base in a new town!

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1 review
5 of 5 stars Reviewed 3 weeks ago

What a nice feelings to arrive and recieve a great welcome at the check in desk and then be sent to a clean and comfortable room. The breakfast had a great section with plenty to eat. Hope to come back again.

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Juan P, Manager at Crowne Plaza Panama, responded to this review

Dear PSJames: Thank you very much for your positive post. It is our goal that you received a first class service. Hpe to see you soon Juan Peralta F&B Manager More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Crowne plaza Panama las month for a weekend while visiting friends, and I was expecting a regular business hotel but the front office staff just changed the expectations to another level, they are super friendly and service from them it's perfect. Let's go with the bar and restaurant: food was great, an Asian breakfast on Sunday... More 

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Juan P, Manager at Crowne Plaza Panama, responded to this review

Esteemed Guest pedroper15: Received a cordial greeting from employees of Crowne Plaza Panama . We are glad to see in your post that you enjoy staying at the hotel as well as our services and facilities. Also I would like to tell that we have a fantastic project underway to move the gym to floor 5 , which we would... More 

Santo Domingo, Dominican Republic
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed at Crowne Plaza Hotel, Panama. It was very pleasent, people are very friendfly. We saved great memories specially Judith, Evelyn, Daika and Melanio, whose were very helpful anf friendly. We will return! We highly recommend this hotel. Amarilis and Orlando Pannocchia, DR.

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Juan P, Manager at Crowne Plaza Panama, responded to this review

Dear amarilis720: Thank you for your post. We share it with Judith, Evelyn, Daika and Melanio and they are very happy to see that you enjoy our service, Hope to see you very soon again Juan Peralta F&B Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Our visit to crowne plaza panama was very placent ,people are very friendfly specially the concierge geimy,vwho was very heplful anf friendly . hope to return soon . I higily recommend this beautiful hotel . Sylvia guitierrez de la mirada califoria us

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Juan P, Manager at Crowne Plaza Panama, responded to this review

Dear Silvita72015 We are very happy to see that you enjoy your last stay with us. I´ll share this post with Geimy, and she will be very happy too. Hope to see you soon Juan Peralta F&B Manager More 

croft-on-tees n. yorks
Contributor
12 reviews 12 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 16, 2015

We stayed here for 3 nights, our room was spacious, and very comfortable.The breakfast was excellent, and we found all of the staff to be very helpful and pleasant.It is a very busy hotel, with a mix of tourists and business people, there is a small pool area which we used on 2 afternoons.Overall we were very happy with our... More 

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Juan P, Manager at Crowne Plaza Panama, responded to this review

Dear woodcroft48 We are really happy to see that you enjoy your recient stay with us at The Crowne Plaza. your comfort and hapiness its our goal. for your next visit we invite you to try the city Metro, we have a station just in our corner, and you can be at Albrook Mall (one of the biggest Shopping Malls... More 

Rice Lake, Wisconsin
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 9, 2015

We stayed at the Crowne Plaza our last night in Panama. The rooms were excellent. The dinner was good. Our flight was early but there was a open-faced sandwich and fruit breakfast prepared for us before we left for the airport. The coffee was excellent. The Hotel was well located for shopping and getting to the airport. The Hotel was... More 

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Juan P, Manager at Crowne Plaza Panama, responded to this review

Dear Samuel K: It´s wonderfull to see that you enjoy your last stay with us. Thanks for your great post and hope to see you back very soon Best Regards Juan Peralta R F&B Manager More 

Norfolk, UK
Top Contributor
137 reviews 137 reviews
137 hotel reviews
538 helpful votes 538 helpful votes
2 of 5 stars Reviewed March 8, 2015

The Crowne Plaza is a charmless, soulless city centre hotel catering mainly to tour groups like ours. It’s on a busy road, so even on the 9th floor the traffic noise is an unending symphony of automotive power. People drive on their horns hereabouts, even at 3am. So if you have to stay here (and you shouldn’t) try and get... More 

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Juan P, Manager at Crowne Plaza Panama, responded to this review

Dear Pausanias, Received a warm greetings from our Hotel Staff We are really sorry for all these inconvinience and the fact that you can´t enjoy your stay with us. I´d like to hank you for your valuable comments about our fecilities and services, it help us really much to improve. I´ll pass these information to our Managers involve. Best Regards... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 3, 2015

The rooms on offer are not terribly enticing as they seem slightly dated, but they do offer a reasonable level of comfort and are generally clean. The room service and hotel service in general was terrible. Everything I requested like towels or breakfast, never came, and instructions that I gave, were never executed. There are no shops close by except... More 

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Juan P, Manager at Crowne Plaza Panama, responded to this review

Good Evening Mr. Rodrigo Zepeda, Received a warm greetings from the staff of Crowne Plaza Panama. We are really sorry about these inconvinience that you mention in your post. Next time you came to Panama, if you need something like toiletries, food, drinks, snacks, etc. You may go to Via España, there are shoppings and a 24 hours Super Market... More 

2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 26, 2015 via mobile

service in restaurant was Slow. Super damp rooms, pillows all 4 pillows are musty and all our clothes were damp from so much humidity. We woke up in morning with bites on our body - gross - yes bed bugs! So this is one HUGE problem that is difficult to clean up... As the also have to fix problem with... More 

Was this review helpful? Yes 1
Juan P, Manager at Crowne Plaza Panama, responded to this review

Dear Toutesweet123, received a cordial greetings from the hotel staff. We are looking out your comments and we are really sorry about these inconvinience Personally a´ll pass tour comments to the managers involve and they are taking actions inmediatly. Thank You ver much for you valuable comments, it help us really much Best Regards Juan Peralta More 

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