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El Panama Hotel

Via Espana 111, Panama City 1753, Panama
Hotel amenities
El Panama Hotel
Best prices for: 1 room 1 guest
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Ranked #58 of 112 Hotels in Panama City
A recent review
4 of 5 stars reviewed 5 days ago
isaac24 Chennai (Madras), India
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611 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chennai (Madras), India
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

El Panama is an old hotel that is still surviving. The upkeep is good, the rooms very large and comfortable, air conditioning needs am urgent overhaul, service fairly good with the staff friendly, ready to be of service and most speak a fair amount of English so someone like me who does not know a work of Spanish can easily... More 

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Heredia, Costa Rica
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

El Panama is a very well located hotel, mid-range hotel, suitable for a short stay in Panama City but its lack of details and poor service degrades the experience. The hotel is located right in the center of the city, next to the metro station and a main avenue. It is very easy to go anywhere from there. Also the... More 

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ElPanama, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear DiMurillo We would like to thank you for sharing your comments and reviews and wish to apologize for any inconveniences you experienced during your stay with us. It our mission to verify every detail of our quality and customer service; therefore, your comments and opinion are very important as they will ultimately help us identify opportunities for ours and... More 

Travelers are raving about these Panama City hotels

1 review
1 of 5 stars Reviewed 3 weeks ago

The hotel is an old establishment, has potential to be a international hotel, sadly, few English speaking staff and limited food in Restaurant. Same boring breakfast with nothing for Vegan or Lacto Vegetarian or vegetarian food. Restaurant staff is petrified to serve anyone as Managers very hard on staff. Pool is nice but too much ash floating from rubbish dump... More 

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ElPanama, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear K A R Please receive warm greetings from the management and staff at hotel el panama, who was pleased to have you as our guest and wholeheartedly tried to meet each and every one of your requests during your long stay at our facilities. We cannot hide our surprise that the variety of vegetarian dishes you tasted and the... More 

Paris, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 21, 2015

Company paid, no idea of real value... Clean rooms, wifi unstable, good check-in and check-out, decent food. Old venue but clean. Nice pool and area to eat outside. Bar is too quiet and no real attendance..

Review collected in partnership with this hotel

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ElPanama, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear djlici0us Please accept our warm greetings on behalf of the Management and staff of Hotel El Panama, Casino and Convention Center. We would like to thank you for sharing your comments and reviews; it is gratifying to know your positive impressions about service, facilities. We are working to be your best hosts, hope your back soon, please do not... More 

Montreal, Canada
1 review
2 of 5 stars Reviewed April 14, 2015

I made a reservation for March 10th and a week before arriving I canceled it; however, the hotel charged $105.00 to my credit card for the first night. I have sent a couple of mails to Mrs Pamela Howell with the proof of the cancelation date but she does not answer my request. It means the hotel does not fulfill... More 

Review collected in partnership with this hotel

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florida
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 30, 2015

get a room with a King bed. Say there is two in your party. breakfast is outstanding and free, room is large and clean, has an awesome pool, staff friendly, always helpful cabs outside, English no problem, and perfect location with some nice restaurants close. You should not be disappointed unless you are on a Trump Plaza Budget---then go to... More 

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ElPanama, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear ”lil'dog Kindest regards and thanks for choosing us. Certainly we have rooms for couples with king size bed and rooms with two double beds, and are assigned upon request on reservations. We are pleased that you enjoyed your stay and we would like to invite you to visit us again, please do not hesitate to contact us, we will... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 23, 2015

It's a really really nice hotel, although the service is really quite bad. Starting with reception, everytime I had an enquiry, they would give me the information with an attitude that suggested I should've never asked them, as if I was being a bother. Every morning after the cleaning service came by, they would take the dirty towels but not... More 

Was this review helpful? Yes 2
ElPanama, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Lucas D We want to thank your visit, at the same time we would like to offer apologies for any inconvenience we cause to you, during your stay. We have taken very seriously your comments about details of the amenities and processes, giving sequence our standards. Regards, More 

Toronto, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 10, 2015

Stayed for five nights. Best thing is the large pool. Rooms are okay, a little tired, but didn't like the beds are on wheels. TV didn't work. Worst part is really poor service. In the buffet, only asked if I wanted a coffee two of five times even though there were plenty of staff doing nothing. Dirty dishes left on... More 

Was this review helpful? Yes 2
PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Guest: We would like to thank you for sharing your comments and reviews and wish to apologize for any inconveniences you experienced during your stay with us. We have taken a serious view of each of the areas you made comments or suggestions about and are working hard in ensuring that all our services meet and exceed our guests’... More 

Le Creusot
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed February 18, 2015

I went there with my girlfriend after that a friend of us recommended it. The hotel was probably good 10 years ago (when my friend was there), but as of today, it really lacks refurbishing. The rooms are so old that they look dirty. Even so they are spacious, it is really not a good experience, especially for the price... More 

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PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Guest We apologize for the inconvenience caused during your stay and disadvantages we have been able to cause. Have the security that corrections have already been implemented. We want to thank each comment from you, these are contributions made to improve us to serve you better every day. Regards, More 

Petit Lancy, Switzerland
Top Contributor
79 reviews 79 reviews
48 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed February 17, 2015

This was my third time in El Panama Hotel and I was pleasantly surprised with the renovations, mainly in the area of the entrance and the lobby. I got a room in the so-called "Executive Floor" (5th) and I am still wandering why it is executive. Room was ok, big and well kept. Cleaners can do better, mainly with dust.... More 

Was this review helpful? Yes 1
PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Guest: It is a great honor for us to have been the host hotel and assist you during your visit to Panama City. We would like thank you for each comments regarding services and facilities. We are happy, know your satisfaction and enjoyment of our facilities, but even more for the invaluable feedback of the country, and especially of... More 

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