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El Panama Hotel

Via Espana 111, Panama City 1753, Panama
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El Panama Hotel
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Ranked #58 of 114 Hotels in Panama City
A recent review
5 of 5 stars Reviewed June 7, 2015
Chris H
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Montreal, Canada
2 reviews
2 of 5 stars Reviewed 4 weeks ago

First room did not have a functioning coffe maker, the safe was out of service, the phone in the washroom was missing, the cord was hanging and we did not have hot water. At 275$/night, I would expect more than that. After one night, and when we complained, we were offered another room. No hot water there too... The service... More 

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Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 7, 2015

This hotel has everything you need, pool area, great food and everything near. We took a walk around the area in it was a great experience. The lobby is big and it ven has a casino up the block. Can I go to Panama again?

Was this review helpful? Yes
ElPanama, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Chris H We extend our thanks for take a few minutes of your time to qualify us through this ways. We are very pleased, you have detailed about our facilities, as these comments are inspiration which leads us to continue to work towards continuous improvements and to provide care and comfort that each of our guests. Thanks More 

Fort Qu'Appelle, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 26, 2015

Excellent location, close to Metro, helpful staff, lovely breakfast. The entire experience was topped off when the Pool attendant found my Michael Kors watch, which had slipped out of my bag! Graciously kept it and returned it to me!! Credit to his character!

Was this review helpful? Yes
ElPanama, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Valerie H There is nothing better to know, that honesty shines in front of any human quality. Thank you very much because you not left pass this event, and especially to highlight it. We are glad for your pleasant stay; we invite you to follow us visiting. We share different opinions with our staff, but sharing such comments is... More 

Chennai (Madras), India
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 22, 2015

El Panama is an old hotel that is still surviving. The upkeep is good, the rooms very large and comfortable, air conditioning needs am urgent overhaul, service fairly good with the staff friendly, ready to be of service and most speak a fair amount of English so someone like me who does not know a work of Spanish can easily... More 

Was this review helpful? Yes 1
ElPanama, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear isaac24 We are very gratified with your comments, these word are an incentive for our team of work and grow the customer service. Thank you for sharing some of your time and opinions, we are working hard in ensuring that all our services meet and exceed our guests’ expectations. Regards, More 

Heredia, Costa Rica
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed May 11, 2015

El Panama is a very well located hotel, mid-range hotel, suitable for a short stay in Panama City but its lack of details and poor service degrades the experience. The hotel is located right in the center of the city, next to the metro station and a main avenue. It is very easy to go anywhere from there. Also the... More 

Was this review helpful? Yes 1
ElPanama, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear DiMurillo We would like to thank you for sharing your comments and reviews and wish to apologize for any inconveniences you experienced during your stay with us. It our mission to verify every detail of our quality and customer service; therefore, your comments and opinion are very important as they will ultimately help us identify opportunities for ours and... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 30, 2015

The hotel is an old establishment, has potential to be a international hotel, sadly, few English speaking staff and limited food in Restaurant. Same boring breakfast with nothing for Vegan or Lacto Vegetarian or vegetarian food. Restaurant staff is petrified to serve anyone as Managers very hard on staff. Pool is nice but too much ash floating from rubbish dump... More 

Was this review helpful? Yes 1
ElPanama, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear K A R Please receive warm greetings from the management and staff at hotel el panama, who was pleased to have you as our guest and wholeheartedly tried to meet each and every one of your requests during your long stay at our facilities. We cannot hide our surprise that the variety of vegetarian dishes you tasted and the... More 

Paris, France
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 21, 2015

Company paid, no idea of real value... Clean rooms, wifi unstable, good check-in and check-out, decent food. Old venue but clean. Nice pool and area to eat outside. Bar is too quiet and no real attendance..

Review collected in partnership with this hotel

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ElPanama, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear djlici0us Please accept our warm greetings on behalf of the Management and staff of Hotel El Panama, Casino and Convention Center. We would like to thank you for sharing your comments and reviews; it is gratifying to know your positive impressions about service, facilities. We are working to be your best hosts, hope your back soon, please do not... More 

Montreal, Canada
1 review
2 of 5 stars Reviewed April 14, 2015

I made a reservation for March 10th and a week before arriving I canceled it; however, the hotel charged $105.00 to my credit card for the first night. I have sent a couple of mails to Mrs Pamela Howell with the proof of the cancelation date but she does not answer my request. It means the hotel does not fulfill... More 

Review collected in partnership with this hotel

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florida
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed March 30, 2015

get a room with a King bed. Say there is two in your party. breakfast is outstanding and free, room is large and clean, has an awesome pool, staff friendly, always helpful cabs outside, English no problem, and perfect location with some nice restaurants close. You should not be disappointed unless you are on a Trump Plaza Budget---then go to... More 

Was this review helpful? Yes
ElPanama, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear ”lil'dog Kindest regards and thanks for choosing us. Certainly we have rooms for couples with king size bed and rooms with two double beds, and are assigned upon request on reservations. We are pleased that you enjoyed your stay and we would like to invite you to visit us again, please do not hesitate to contact us, we will... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 23, 2015

It's a really really nice hotel, although the service is really quite bad. Starting with reception, everytime I had an enquiry, they would give me the information with an attitude that suggested I should've never asked them, as if I was being a bother. Every morning after the cleaning service came by, they would take the dirty towels but not... More 

Was this review helpful? Yes 2
ElPanama, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Lucas D We want to thank your visit, at the same time we would like to offer apologies for any inconvenience we cause to you, during your stay. We have taken very seriously your comments about details of the amenities and processes, giving sequence our standards. Regards, More 

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