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El Panama Hotel

4.0 of 5 Via Espana 111, Panama City 1753, Panama
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El Panama Hotel
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El Panama Hotel
El Panama Hotel
El Panama Hotel
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549 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Miami, Florida
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Renovated rooms, excellent breakfast, great location in the city but very noisy. Bar is fun and there is a Casino within the property. Rooms are old but comfortable. Staff is very nice and try to accomodate travelers need. Service is very slow and patience here needs to be a virtue. An icon property in the heart of Panama City. Good... More 

Was this review helpful? Yes
PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Guest: Receive our greetings and thanks to give us a little time to share with us your experiences during your stay in the hotel. Our intention is to offer comfort and service with warmth. We hope to you have another opportunity to visit Panama City, please do not hesitate, we will be waiting. Regards More 

New Orleans, Louisiana
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 2 weeks ago

One of my worst hotel experiences ever. I stayed here one night as a result of a canceled flight. Location: Hotel is centrally located in a vibrant section of Panama. The rooms..... Hallways are dark. Air Conditioning does not work. The rooms overall are very dated and simply disgusting. Bathroom was dirty, the shower had mold & soap scum. The... More 

Was this review helpful? Yes
PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Guest We identify with your feelings to the discomfort caused starting for the canceled flight. We apologize to the inconvenience caused regarding the care received during your check in to the hotel, and disadvantages we have been able to cause. Have the security that corrections have already been implemented. We want to thank everyone for your comments; these are... More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago

This hotel has a very good location. The price is ok, its close to the metro station. The breakfast could be better, had trouble getting my room cleaned, somedays it was 4 pm and the room wasn't cleaned, even if i called they just didn't care. They Don't put courtesy water in the rooms, i had to pay almost 6USD... More 

Was this review helpful? Yes
PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Guest We would like to thank you for sharing your comments and reviews and wish to apologize for any inconveniences you experienced during your stay with us. We have taken a serious view of each of the areas you made comments or suggestions about and are working hard in ensuring that all our services meet and exceed our guests’... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Please dont get me wrong, the hotel itself is beautiful and 99% of the staff members are awesome, the problem is that the bad apples really make a difference and it hurts the overall review of the Hotel, we came back to El Panama Hotel for a couple of days of relaxation, as i mentioned before everything was almost perfect,... More 

Was this review helpful? Yes
PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Guest: Please accept our warm greetings on behalf of the Management and staff of Hotel El Panama, Casino and Convention Center. We would like to thank you for sharing your comments and reviews and wish to apologize for any inconveniences you experienced during your stay with us. It our mission to verify every detail of our quality and customer... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We stayed here one night as a result of a canceled flight, so we did not pay. The dinner was very good (again, free for us). The rooms..... yuck. The bathroom was dirty, the shower had mold & soap scum. The beds are tiny. I would not recommend this hotel.

Was this review helpful? Yes
PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Guest: First we apologize for the inconvenience caused during your stay with us, thanks to your feedback, we have made the necessary corrections, we invite you to visit us to reevaluate the renovations we are doing in our rooms. regards, More 

Stockholm, Sweden
Top Contributor
88 reviews 88 reviews
53 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is one of the oldest in Panama, since -51. renovated I guess and you can see that time have taken its toll. Anyway, technically everything works just as it should, elevators are prompt and fresh, sockets working, always power, Hot water in the shower took some time but brush your teeth while flushing and waiting for the hot... More 

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PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Sir (or Madam), Please accept our warm greetings on behalf of the Management and staff of Hotel El Panama. We would like to thank you for sharing your comments and reviews about our hotel. We also appreciate your recommendations regarding our facilities, services offered, as well as the evaluation of our staff performance. We look forward to host you... More 

Scottsdale, Arizona
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel about five times over the last ten years and have now chosen other hotels on the area to stay. The reason being is mainly lack of cleanliness the last two visits, from the poor condition of the pool furniture, to the bathrooms, to the dirty areas around the ice machines. Especially for the rate,... More 

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PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Guest: Kindest regards and thanks for your valued comments and recommendations. We are sure to change your view if you decided to visit us again; we have been made necessary corrections, always thinking in your welfare and comfort. Please back soon. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 20, 2014

when i was first greeted by the staff, i was a little disappointed with the fact they all looked like criminals. [i'm not a racist i'm just a little skeptical]. After i received my room key, i made sure to give the receptionist a small tip [as if she deserved it]. When i got to my room i was greeted... More 

Was this review helpful? Yes 1
PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Guest: We would like to thank you for sharing your comments and reviews and wish to apologize for any inconveniences you experienced during your stay with us. We have taken a serious view of each of the areas you made comments or suggestions about and are working hard in ensuring that all our services meet and exceed our guests’... More 

Summerfeild,Fl
Contributor
14 reviews 14 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 19, 2014

The hotel is a large property and the lobby area and restaurant is well maintained. Unfortunately the rest is suspect. My suite was large, but the aesthetics left much to be desired it was cold and very plain. A scale in the bathroom was nice but not working (batteries). I ordered room service at 9:45 PM and then went down... More 

Was this review helpful? Yes
PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Guest: Hotel El Panama, thank you for choosing us especially in your last trip to Panama. We wanted for this way offer you, our excuses for the inconveniences caused during your stay with us. It is our responsibility to verify every detail of our operation, quality of service provided by our group of collaborators and renovation of our facilities.... More 

Denver, Colorado
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 15, 2014

My overall impression is that Hotel El Panama is truly a disaster that I would avoid at all cost. Pros: The entrance, lobby and pool are beautiful. The outside restaurant and lobby bar have decent food and good service. Cons: The breakfast staff don't understand how important coffee is and can't ever seem to supply sufficient quantities even when the... More 

Was this review helpful? Yes
PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Guest: Please accept our warm greetings on behalf of the Management and staff of Hotel El Panama, Casino and Convention Center. We would like to thank you for sharing your comments and reviews and wish to apologize for any inconveniences you experienced during your stay with us. It our mission to verify every detail of our quality and customer... More 

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Additional Information about El Panama Hotel

Address: Via Espana 111, Panama City 1753, Panama
Location: Panama > Panama Province > Panama City
Price Range (Based on Average Rates): $
Hotel Class:4 star — El Panama Hotel 4*
Number of rooms: 269
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Also Known As:
El Panama City Hotel
El Hotel Panama City
Hotel El Panama
El Panama Hotel Panama City
Hotel Style:
#7 Casino Hotel in Panama City
#16 Spa Hotel in Panama City
#27 Luxury Hotel in Panama City

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