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El Panama Hotel

Via Espana 111, Panama City 1753, Panama
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El Panama Hotel
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Ranked #56 of 112 Hotels in Panama City
A recent review
5 of 5 stars reviewed yesterday
lil'dog florida
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591 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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florida
Contributor
20 reviews 20 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

get a room with a King bed. Say there is two in your party. breakfast is outstanding and free, room is large and clean, has an awesome pool, staff friendly, always helpful cabs outside, English no problem, and perfect location with some nice restaurants close. You should not be disappointed unless you are on a Trump Plaza Budget---then go to... More 

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

It's a really really nice hotel, although the service is really quite bad. Starting with reception, everytime I had an enquiry, they would give me the information with an attitude that suggested I should've never asked them, as if I was being a bother. Every morning after the cleaning service came by, they would take the dirty towels but not... More 

Was this review helpful? Yes 1
Toronto, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for five nights. Best thing is the large pool. Rooms are okay, a little tired, but didn't like the beds are on wheels. TV didn't work. Worst part is really poor service. In the buffet, only asked if I wanted a coffee two of five times even though there were plenty of staff doing nothing. Dirty dishes left on... More 

Was this review helpful? Yes 1
PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Guest: We would like to thank you for sharing your comments and reviews and wish to apologize for any inconveniences you experienced during your stay with us. We have taken a serious view of each of the areas you made comments or suggestions about and are working hard in ensuring that all our services meet and exceed our guests’... More 

Le Creusot
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed February 18, 2015

I went there with my girlfriend after that a friend of us recommended it. The hotel was probably good 10 years ago (when my friend was there), but as of today, it really lacks refurbishing. The rooms are so old that they look dirty. Even so they are spacious, it is really not a good experience, especially for the price... More 

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PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Guest We apologize for the inconvenience caused during your stay and disadvantages we have been able to cause. Have the security that corrections have already been implemented. We want to thank each comment from you, these are contributions made to improve us to serve you better every day. Regards, More 

Petit Lancy, Switzerland
Top Contributor
77 reviews 77 reviews
46 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed February 17, 2015

This was my third time in El Panama Hotel and I was pleasantly surprised with the renovations, mainly in the area of the entrance and the lobby. I got a room in the so-called "Executive Floor" (5th) and I am still wandering why it is executive. Room was ok, big and well kept. Cleaners can do better, mainly with dust.... More 

Was this review helpful? Yes 1
PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Guest: It is a great honor for us to have been the host hotel and assist you during your visit to Panama City. We would like thank you for each comments regarding services and facilities. We are happy, know your satisfaction and enjoyment of our facilities, but even more for the invaluable feedback of the country, and especially of... More 

New York City, New York
Top Contributor
662 reviews 662 reviews
20 hotel reviews
192 helpful votes 192 helpful votes
4 of 5 stars Reviewed February 4, 2015

Centrally Located off of Avenida Central in a park like setting, this place has been a lynchpin of the neighborhood for more than 50 years. Almost 45 years ago , I lived across the street for it in the El Cangrejo district of the city. WIth it flamboyant restaurants, vibrant casino and many parties hosted here, its place in the... More 

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PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear guest We extend our thanks for take a few minutes of your time to qualify us through this ways. We are very pleased, you have detailed about our facilities, as these comments are inspiration which leads us to continue to work towards continuous improvements and to provide care and comfort that each of our guests. Thanks More 

Terrace, Canada
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 23, 2015 via mobile

stayed here for one night before leaving. The staff was great even allowed me to check in early. The only down fall was trying to get into the hotel you have to enter through the casino p. The rooms were amazing and very clean and the breakfast buffet was the fantastic with the lady that makes omelettes right there how... More 

Was this review helpful? Yes 2
PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Guest: We appreciate very encouraging words; it is a pleasure to contribute to your rewarding memories. We hope you can visit us soon. Regards, More 

Miami, Florida
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 6, 2014

Renovated rooms, excellent breakfast, great location in the city but very noisy. Bar is fun and there is a Casino within the property. Rooms are old but comfortable. Staff is very nice and try to accomodate travelers need. Service is very slow and patience here needs to be a virtue. An icon property in the heart of Panama City. Good... More 

Was this review helpful? Yes 2
PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Guest: Receive our greetings and thanks to give us a little time to share with us your experiences during your stay in the hotel. Our intention is to offer comfort and service with warmth. We hope to you have another opportunity to visit Panama City, please do not hesitate, we will be waiting. Regards More 

2 reviews
3 of 5 stars Reviewed December 2, 2014

This hotel has a very good location. The price is ok, its close to the metro station. The breakfast could be better, had trouble getting my room cleaned, somedays it was 4 pm and the room wasn't cleaned, even if i called they just didn't care. They Don't put courtesy water in the rooms, i had to pay almost 6USD... More 

Was this review helpful? Yes
PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Guest We would like to thank you for sharing your comments and reviews and wish to apologize for any inconveniences you experienced during your stay with us. We have taken a serious view of each of the areas you made comments or suggestions about and are working hard in ensuring that all our services meet and exceed our guests’... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 1, 2014

Please dont get me wrong, the hotel itself is beautiful and 99% of the staff members are awesome, the problem is that the bad apples really make a difference and it hurts the overall review of the Hotel, we came back to El Panama Hotel for a couple of days of relaxation, as i mentioned before everything was almost perfect,... More 

Was this review helpful? Yes
PTY1111, Director de Relaciones con Clientes at El Panama Hotel, responded to this review

Dear Guest: Please accept our warm greetings on behalf of the Management and staff of Hotel El Panama, Casino and Convention Center. We would like to thank you for sharing your comments and reviews and wish to apologize for any inconveniences you experienced during your stay with us. It our mission to verify every detail of our quality and customer... More 

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