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Sheraton Panama City

Via Israel y Calle 77 | San Francisco, Panama City 0819-05896, Panama
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Sheraton Panama City
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Ranked #52 of 112 Hotels in Panama City
A recent review
4 of 5 stars reviewed 3 days ago
Dianalee_13 Sao Paulo, SP
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346 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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    (346)
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    (93)
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Sao Paulo, SP
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Rooms were clean and the service was excellent. The only thing I didn't like that much were the bathrooms and old light sockets. The staff was very helpful at all times. A great breakfast buffet and great pool. Take you bathing suits and relax at the pool.

Was this review helpful? Yes
Panama Province, Panama
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms are extremely simple and old if you are looking for luxury this is not the hotel for you. The service is great is very far away from the traffic but at the same time is close from everywhere. The room service was fast but did́ not had a menu. I only recommend this for bussiness person.

Was this review helpful? Yes
Sara P, Manager at Sheraton Panama City, responded to this review

Dear Lorena, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve in the área related to our rooms. We work hard to deliver an exceptional guest experience, and we appreciated your comment to let us know that we... More 

sao paulo, brazil
Level Contributor
217 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed May 23, 2015

This hotel was convenient while attending a meeting at their convention center. Check-in and out uneventful. Good wi-fi connection. Standard room, nothing special, but all appliance etc were ok. Decent breakfast, helpful staff.

Was this review helpful? Yes 1
Jorge B, General Manager at Sheraton Panama City, responded to this review

Dear acukiert, Thanks for your review about our property. We are very glad to know that you had a great stay with us the same way as you enjoyed an incredible meeting at our convention center. We look forward to host you soon. Sincerely, Jorge Berrio General Manager More 

Boca Raton, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 9, 2015

good prices, and great hotel. The hotel is renovated, with a great pool and breakfast restaurant, the rooms are nice and clean. The service needs a bit of improvement, but other than that everything was superb. many restaurants surround the hotel, at a walking distance. There is a big casino, big pool and fitness center. recommended.

Was this review helpful? Yes 1
Jorge B, General Manager at Sheraton Panama City, responded to this review

Dear Jose Z, Thanks for this great recommendation through Trip Advisor. We are so delighted that you enjoyed your stay with us and noticed our renovations at our foyer and rooms. There is a plenty of activities to entertain our guests like the casino, pool, tennis court, lobby bar and our complete fitness center. It’s great to hear that you... More 

Level Contributor
96 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed May 8, 2015

Despite its central location, across from the Atlapa Convention Center, my stay here was marred by a couple of significant factors: The hotel raised the rates about 50% above normal due to demand for rooms during the Summit of the Americas, which would make sense if my organization was a for-profit institution, but as part of the UN we're not.... More 

Was this review helpful? Yes 1
Jorge B, General Manager at Sheraton Panama City, responded to this review

Dear Derek F., We value your feedback as we are always looking for better ways to improve our guest's experiences. Please allow me to apologize for any inconvenience that you experienced while staying at the Sheraton during the Summit of The Americas. Again, we apologize and hope you will consider joining us again in the future. Regards, Jorge Berrio General... More 

Aventura, Florida
Level Contributor
114 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed May 6, 2015 via mobile

As a SPG member I went to this hotel in Panama, the location is OK, the building ant the rooms aa little bit old. Personnel is nice and friendly, breakfast is good. At the end I had a decent stay, not more than that.

Was this review helpful? Yes 1
Jorge B, General Manager at Sheraton Panama City, responded to this review

Dear alonmoradi, Thank you very much for sharing your review with us. It is satisfying to know that you received a friendly attention from our associates. As for the rooms, we are pleased to inform you that recently we completed the renovation phase in each of them and now we offer more amenities our guests more suites, LED technology in... More 

Seattle, Washington
Level Contributor
212 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed May 1, 2015

I was welcomed to the hotel, and was not asked what Platinum amenity I wanted. I e-mailed a listed of requests two times to the hotel as to what I needed because, they forgot I am allergic to plants I suffered during my stay with nasal congestion, and a cough. If you stay there, you will need to triple check... More 

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Jorge B, General Manager at Sheraton Panama City, responded to this review

Dear Globetrotter10079 Levitt, On behalf of the hotel, we apologize again for the inconvenience caused on your stay. From the moment we spoke with you by phone, we performed a reinforcement in all procedures to prevent situations like you mention above. We regret that you encountered so many inconvenients on your stay, but we’re glad that our staff was able... More 

San Diego, California, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 21, 2015

We stayed 3 nights at the shereton girl who checked us in had a terrible attitude almost like we were bothering her . The hotel is beautuful pool was lots of fun but the front desk staff need some work they seem unhappy to be there !! I will NEVER return to Sheraton. I also had Breakfast one morning in... More 

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Jorge B, General Manager at Sheraton Panama City, responded to this review

Dear Michelle D, Thank you for your review and for being our guest. I do apologize if the front desk did not make your feel welcome, I can assure you this is not the standard. Our main goal is to make sure you feel comfortable at any time and I would like to apologize on behalf of the entire team.... More 

Richmond, Virginia
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 21, 2015

It is on a fairly busy street just half a mile from a decent sized Mall and location of all the other big buildings of downtown including the Trump Tower. There is a bus stop right in front of the hotel, if you do not feel like walking the short distance to the mall situated on the same street. You... More 

Was this review helpful? Yes
Jorge B, General Manager at Sheraton Panama City, responded to this review

Dear lee4447, We appreciated your review about your stay at Sheraton Panama Hotel and Convention Center. We’re glad to hear that our hotel and associates were able to meet all your needs during your stay and that you found our location convenient to explore the city. Looking forward to hear from you soon. Regards, Jorge Berrio General Manager More 

Georgetown, Demerara-Mahaica, Guyana
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 17, 2015

I spent a couple of days here last week and enjoyed my stay. The staff are great, the rooms are nice and clean, breakfast is excellent, dinner too. Thanks again for a great stay, will definitely stay another time.

Was this review helpful? Yes 1
Jorge B, General Manager at Sheraton Panama City, responded to this review

Dear MaikalJM, We are very glad to know that you had a great stay with us the same way as you enjoyed an incredible dining experience at our restaurants. We have recently finished a renovation process in all our guestrooms and it is so satisfying to know that you found them nice and clean. Thank you so much for your... More 

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