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Sheraton Panama City

Via Israel y Calle 77 | San Francisco, Panama City 0819-05896, Panama
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Sheraton Panama City
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365 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Dallas, Texas
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The staff is very nice and helpful. Nothing really bad about the hotel, A/C in the rooms can't always keep up with the heat/humidity even when on the lowest setting, with fan on high. Very good restarurants within 5 min taxi, even several within walking distance. WIFI in the rooms is VERY slow and unreliable.

Was this review helpful? Yes
Sara P, Manager at Sheraton Panama City, responded to this review

Dear RJ P: Thanks for taking the time to write a comment on Trip Advisor about your stay with our hotel ! First of all, on behalf of all hotel staff, I would like to apologize for your bad experience during your stay with us! We had been communicate the inconvenience with the A/C and the Wifi to the Maintenance... More 

Fishers, Indiana
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here while on a business trip.. The only complaint i have about hotel are the curtains. They do not close all the way making it impossible sleep in if you want. The big restaurant in the ground floor is average at best. For my stay the breakfast was included, but i cannot imagine paying $16 for a breakfast... More 

Was this review helpful? Yes
Sara P, Manager at Sheraton Panama City, responded to this review

Dear Ro_Fisher: We wish to express on behalf of all staff of Sheraton Panama, our sincere thanks for the time to share with us your comments about your recent stay at Sheraton Panama. We greatly appreciate that you have selected us to be your host during your recent stay in Panama, while we appreciate the fact that you let us... More 

Shenzhen, China
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Went to a Disco night on Friday July 31st and after charging entrance fees none ever came to check on us or ask for services during three hours. We had to go to them and asked to take an order a few times and still didn't come. Took care of other tables nearby. Then the next day we went to... More 

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Sara P, Manager at Sheraton Panama City, responded to this review

Dear Auri23: Thanks for taking the time to write a comment on Trip Advisor about your stay with our hotel! First of all, on behalf of all hotel staff, I would like to apologize for the inconvenience due the long time of ours servers to take care of your table. About the fact of having many complain during your visit... More 

San Jose, Costa Rica
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This hotel has to have the most comfortable bed I have ever slept in a hotel. It was a wonderful stay. The staff is extremely pleasant, the hotel has a swank to it with contemporary furniture pieces and the buffet was fairly satisfying. Breakfast is included with your stay. The bathroom is a little cramped but overall, a comfortable place... More 

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Sara P, Manager at Sheraton Panama City, responded to this review

Dear bfpcr: We are extremely happy for to listen that you enjoyed the most our Sweet Sleeper Bed!!!!! And sure you can have one for to go, just search for Sheraton Store and there is your bed waiting for you, enjoy it!!! Thanks for let us know how much you enjoy your recently stay with us, and I will take... More 

Coconut Creek, Florida
Level Contributor
206 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed July 26, 2015

This is a good place to stay close to most businesses in Panama It is only 25 minutes away from the airport. Service is really good. I would say that is even excellent. From the moment you check in, to the service at the restaurants, to the bell boys, room service and checkout. Everyone is eager to help and be... More 

Was this review helpful? Yes
Sara P, Manager at Sheraton Panama City, responded to this review

Mr. Alex B: Allow me to thank you for the time taken to provide us with your valuable feedback. I must also express my gratitude for your comment on our staff being friendly. We are ALWAYS grateful for the positive comments we receive through the honest observation such as yours. Please accept my thanks. Also we appreciate your comment about... More 

New York
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 20, 2015

I stayed here last week and it was ok. The service is fantastic, everyone really wants you to have a great stay. I walked into my first room and the stink of smoke was so overwhelming (in a non-smoking hotel) that I went back down and asked for a new room. That was not a problem at all. The second... More 

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Sara P, Manager at Sheraton Panama City, responded to this review

Dear Essenrep: It is our pleasure to hear from our customers; positive or negative- both form part of our encouragement to fulfill ours guest expectations. It is very pleasant to us that you appreciate very much the fact of our driver waiting for you at the airport, thanks!!! Also, we will like to apologize for the problem with the smell... More 

Somewhere over America
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed July 14, 2015

Our company puts us up at this hotel on layovers, so I cannot speak the value or price. However, this is a solid hotel in Panama City. The lobby is large and spacious and the staff is gracious. There are number of shops attached to the hotel including a huge shop selling coffee and baked goods. There is a health... More 

Was this review helpful? Yes
Sara P, Gerente at Sheraton Panama City, responded to this review

Dear JasonG14: Allow me to thank you for the time taken to provide us with your valuable feedback. I must also express my gratitude for your comment on our nice, upscale and business hotel and the great comments about our Ygia Spa and Sheraton Fitness Center. We are always grateful for the positive comments we receive through the honest observation... More 

Surrey, United Kingdom
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 6, 2015

It is a Sheraton and it was a few block from where I needed to be. Good breakfasts, good location and all the amenities that you expect from a Sheraton. Free WiFi, a very necessary aircon and great gym facilities. Comfortable, clean and very friendly staff.

Was this review helpful? Yes
Sara P, Gerente at Sheraton Panama City, responded to this review

Dear Peyotitlan: Allow me to thank you for the time taken to provide us with your valuable feedback. We must also express our gratitude for your comment on our breakfast, good location and the amenities. We are glad that you enjoy our Sheraton Fitness. We are always grateful for the positive comments we receive through the honest observation such as... More 

Corona, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 4, 2015

The hotel is nice. It has nice rooms. It has a nice spa, a nice pool, a nice fitness center. But forget about the food. Service is less than average, and the food tends to be under-seasoned and overcooked. I went to a Fourth of July buffet. They had overcooked corn on the cob, and no butter anywhere! Their idea... More 

Was this review helpful? Yes
Sara P, Gerente at Sheraton Panama City, responded to this review

Dear Rene T: On behalf of the staff of the Sheraton Panama Hotel & Convention Center I would like to thank you for taking the time for sharing with us your comments about your recent stay with us. I would also like to apologize for the inconveniences experienced at the 4 of July Buffet and the food provided there. Please... More 

Atlanta
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 1, 2015

We stayed at the Sheraton while attending a concert nearby. This is an excellent location for any events at the Atlapa Convention Center. The rooms are small, but comfortable. All of the staff was very attentive. The venue is self contained with adjoining restaurants, shops and bars. Otherwise, it is a short hop to alternative shopping and dinning. There is... More 

Was this review helpful? Yes
Sara P, Gerente at Sheraton Panama City, responded to this review

Dear GRK50: We are grateful for the encouragement you provide through your valuable comments to our team and the facilities at our Sheraton Panama Hotel & Convention Center. It will be our pleasure to see you again with us. Allow me to thank you once again for your time and effort you took in apprising our services. With kind regards, More 

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