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Sheraton Panama City

Via Israel y Calle 77 | San Francisco, Panama City 0819-05896, Panama
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Sheraton Panama City
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414 Reviews from our TripAdvisor Community

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Bonne Terre, Missouri
Level Contributor
49 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If all Sheratons were like this one, it would be the most valued hotel brand of all. Truly happy people who offer help before they're asked. The bellman, the concierge, the desk people - all terrific. The desk clerk offered to check us in for our flights; the bell captain took our bags to the secure room and brought us... More 

Helpful?
Thank Ozarkers
Sara P, General Manager at Sheraton Panama City, responded to this review

Dear Ozarkers On behalf of all of us at the Sheraton Panama Hotel & Convention Center we thank you for your comments in Tripadvisor. We are glad to know you enjoy your stay with us. Thanks for let us know how much you enjoy it and we look forward to seeing you once again in the near future. Best Regards More 

Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is a bit old, but very ckeas. The rooms are very confortable and there's a very nice view into the bay. The hotel is a very "chic" place in Panama City, a place to see and been seen. Tje lobby is very nice, but always keept at low temperature (16 -18 C) The food is very good. It... More 

Helpful?
Thank Luis T
Calgary, Canada
1 review
4 of 5 stars Reviewed January 5, 2016

Welcomed warmly and offered early check in as room was ready at 10 am. Check in was a breeze. Found the staff throughout -front desk, business cenrtre and all guest services very friendly and accommodating.

Helpful?
Thank PCYYC2016
Barcelona, Spain
Level Contributor
6 reviews
3 of 5 stars Reviewed December 27, 2015

Bit disappointing after visiting some other Sheraton Hotels around the world. This hotel would be quite OK in general, if it was not part of a prestigious group as it is. The room I got was really old and noisy but not so noisy as the lobby where a lot of people is moving here and there all the time... More 

Helpful?
Thank Alcaraz J
Sara P, General Manager at Sheraton Panama City, responded to this review

Dear Alcaraz On behalf of all of us at the Sheraton Panama Hotel & Convention Center we thank you for your comments. We are very sorry we did not fulfill your expectations during your most recent stay. Is never pleasant to learn we have failed to live up to your expectations, but it is only through your valuable feedback that... More 

Miami, Florida
Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed December 22, 2015

Staff makes up some, since they are so helpful. But the room was old, carpets need changing and the bathroom was leaky, A/C was stuck in freeze to death -which after a long day of work- I only noticed late late at night, etc. Also, this is also in an upgraded to VIP executive room with access to the lounge... More 

Helpful?
Thank RafaMia
Calgary
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed November 17, 2015

First ever hotel review in which I cannot compliment the staff, in fact quite the reverse. From check in to check out, the staff were a huge disappointment , so much so that I definitely will not return.

Helpful?
1 Thank mors6
Sara P, Manager at Sheraton Panama City, responded to this review

Dear On behalf of all of us at the Sheraton Panama Hotel & Convention Center we thank you for you comments. We are very sorry we did not fulfill your expectations during your most recent stay. We are continuously focusing on improving our staff’s customer service skills. and will emphasize focus on our front desk staff in order to correct... More 

1 review
5 of 5 stars Reviewed November 12, 2015

It was my first experience in Panama and absolutely loved it! Customer service was great and the rooms where very clean. I am very picky with the rooms I sleep in the hotels and it was the best experience in Panama so far. Close to a shopping mall which I absolutely loved! Will come back ! I do recommend 100%

Helpful?
Thank Sarai M
Sara P, Manager at Sheraton Panama City, responded to this review

Dear Mrs. Sarai On behalf of all of us at the Sheraton Panama Hotel & Convention Center we thank you for you comments in Tripadvisor. We are glad to know you enjoy your stay with us. We hope you give us the opportunity to serve you again. Best regards, More 

Atlanta, Georgia
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed November 1, 2015

Beautiful hate, room was clean, comfortable, great view of the ocean. The food fro the restaurant Las Hadas was amazing, very delicious. The staff was courteous and went the extra mile when initially my room keys didn't work. I will definitely stay here agin.

Helpful?
Thank G S
Sara P, Manager at Sheraton Panama City, responded to this review

Dear G.S We want to appreciate you for taking the time to write comments on Trip Advisor about your experience in your most recently stay. Thanks for let us know how much you enjoy it and we look forward to seeing you once again in the near future. Regards, More 

New York City, New York
Level Contributor
107 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed October 19, 2015

We stayed at this hotel for a short business trip. It was recommended by our clients, as it's out of the terrible traffic jam in the center of the city. It's a decent but dated property, just in front of the convention center. The lobby and common spaces have been renovated and are pleasant and the restaurants offer a good... More 

Helpful?
1 Thank Sady K
Sara P, Manager at Sheraton Panama City, responded to this review

Dear Mrs. Sandy We want to appreciate you for taking the time to write comments on Trip Advisor about your experience in your most recently stay, this help us to be that help us to improve, and we thank you for this. Thanks for let us know and we look forward to seeing you once again in the near future.... More 

New York City, New York
Level Contributor
87 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed October 16, 2015

This is a dependable Sheraton experience. The rooms are older, but decorated as expected. The A/C system is noisy, but it is a tropical location. The staff are professional. The food is ok. Be ready for the party atmosphere local to Panama. There is a casino onsite, shops, and places for food. The recreational facilities are fabulous--the pool, tennis court,... More 

Helpful?
Thank 3-fl-oz-com
Sara P, General Manager at Sheraton Panama City, responded to this review

Dear Sir We thank you for sharing your experience with Trip Advisor. We are glad to hear your comments about the facilities of the Hotel and the Staff. We hope to see you soon. Best wishes, More 

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