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Royal Sonesta Panama

Certificate of Excellence
Calle Ricardo Arias, Panama City 00000, Panama
Hotel amenities
Royal Sonesta Panama
Best prices for: 1 room 1 guest
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Ranked #36 of 112 Hotels in Panama City
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
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168 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We chose to lay over in Panama City for an extra day. The airline gave us the Royal Sonesta Hotel and we knew nothing about it. We were pleasantly surprised. It's located in the midst of the financial district, very close to countless businesses, restaurants, cafés, etc. The hotel is world class in its comfort, quality, modernity and perks. It... More 

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Panama City, Panama
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is new. I just stood there for a couple of nights for business. The rooms are very clean and comfortable. The hotel is neat and has a great location but the staff is sometimes sketchy. Don´t know if that´s because the hotel is new and they have a lack of trainig, but all in all, it´s a good... More 

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Royal Sonesta H, General Manager at Royal Sonesta Panama, responded to this review

Good Afternoon Mr. Alex, The Royal Sonesta Hotel family feel so pleased you visited us and you like our facilities. Thank you so much for your comments and suggestions, because that help us to identify all of things we need to improve. We are working continuously for acomplish our main goal, give you a quality service you deserve. We like... More 

LONDON
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed May 27, 2015

On the face of it this place presents as a good standard 4 start hotel. Customer service really lacking, restaurant food and service was really poor. Very sloppy in many areas. When we went the spa area was still under construction, but I'm not going to take that into account for the review. i have stayed in many hotels in... More 

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Las Vegas,Nv
2 reviews
4 of 5 stars Reviewed May 27, 2015

Hotel was very helpful with my minimal Spanish. Very nice size rooms & comfortable bed. Very good location near transportation & restaurants. The highlight was the restaurant being on the 26th floor and the food was excellent.

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Royal Sonesta H, Manager at Royal Sonesta Panama, responded to this review

Good Afternoon Mrs. Lea, Thank you for your comments, it's a pleasure for us give you a quality service and these comments motivate us to continue providing the best service . We'll hope you choose our Royal Sonesta Hotel in your next visit to Panama, Best Regards! Raul Arjona - General Manager More 

Sao Paulo, SP
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 25, 2015

Very good hotel, best position in the city, few minutes than airport, near good restaurants (like Beirute - same street) and near the best Shopping Center - Multiplasa. Good price and service. One of the best choices in Panama.

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Royal Sonesta H, Manager at Royal Sonesta Panama, responded to this review
Google Translation

Buenas Tardes Sr. Mario, muchas gracias por su valioso comentario. Es un verdadero placer para nosotros brindarle el mejor de... More 

Gilbert, Arizona
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 24, 2015

Very nice facility, spacious rooms, excellent views of the city scape, (the higher your floor, the better the view).Very nice restaurant and bar on the 26th floor, with wonderful glass walls for viewing the city. Room was showing some age, bed was excellent and otherwise easily acceptable. Only negatives were $60 charge one night when friend stayed over as additional... More 

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Royal Sonesta H, Manager at Royal Sonesta Panama, responded to this review

Good Aftenoon Mr. Gilbert, thank you for your comments. In effect, we have many promotions online, but depend to the availability, sometimes we are full and the rate change evereyday. We are open to suggestions. Again, thank you for your visit. We are working for give you a better service. Best Regards! Raúl Arjona General Manager. More 

llanca Girona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 13, 2015

Attended a fully booked convention. You hadto wait more than 10 miutes to ride an elevator. The buffet meals were not very good. Industrial quality meals but presented nicely. Unedible bakery items. Dried up scrambled eggs, so called expreso type coffee was an extra charge and worse thantheir free drip type. The rooms are nice but run the shower for... More 

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Royal Sonesta H, Manager at Royal Sonesta Panama, responded to this review

Good Afternoon Mrs. Girona, thank for all your comments, we are working for improve. Because is very important for us the guest satisfaction and with your opinion is another opportunity for be better. Best Regards! Raúl Arjona Gerente General. More 

Ghent, Belgium
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed March 19, 2015

good: - great mattress = good sleep bad: - no warm water, only very slightly tepid after a long time of wasting the stream of cold water coming from the hot-water tap (my colleague in different room on same floor and I had same problem) = what a let-down, and then they said "why didn't you call us to come... More 

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Port of Spain
Level Contributor
85 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed March 18, 2015

Well located hotel, but looks like its not yet finished. Examples, lobby area to the unopened casino dark cold and forbidding. No ice machines on the floors and ordering from room service was slow. No Tea or coffee making facilities in rooms. Room advertised a mini bar, what I got was an empty fridge. Room otherwise was good bed comfy... More 

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Sao Paulo, SP
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed March 8, 2015

I really liked Royal Sonesta. Rooms were very clean and silent, service was good, Staff so friendly and helpful, breakfast has a lot of food (yogurts, eggs, ham, cheese, milk, breads, coffee, sausage, fruits, hashbrowns etc) The pool area stay at the roof top and is so good to relax and have a nice panoramic view. I recommend this hotel.

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