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All 105 Panama City hotels

Royal Sonesta Panama

4.0 of 5 Hotel   |   Calle Ricardo Arias, Panama City 00000, Panama
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Royal Sonesta Panama
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86%
Ranked #12 of 105 hotels in Panama City
A recent review
4 of 5 stars reviewed 2 days ago
Jacqueline N Richmond, TX
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53 people have reviewed this hotel

Traveler rating
    28
    18
    5
    1
    1
See reviews for
7
21
3
9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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English first
Richmond, TX
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

We enjoyed our three nights at the Royal Sonesta in Panama City very much. The hotel is new, very clean and the service there was five star. Everyone that worked the front desk was friendly, helpful and eager to please.We had a small problem (long story) and Aurelio and Mario went way beyond what we would have expected to resolve... More

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Cambridge, United Kingdom
Top Contributor
57 reviews 57 reviews
41 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very cheap for 5* hotel! New hotel with luxurious rooms, big marble bathrooms and very comfortable king size beds Comprehensive and tasty breakfast buffet service included, with amazing views from restaurant Rooftop swimming pool (which is now open), with amazing views of city day and night. Staff were very helpful - nothing was too much. Couldn't have breakfast one day,... More

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Seattle, Washington
1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

My family and I stayed at this hotel from 4/10/14 to 4/12/14 and must recommend that you avoid it. First we booked a Panama Canal tour through their desk. The quoted price was $65, it ended up quoted at $75 plus we were required to pay another $45 which was not disclosed at the locks themselves - that is right,... More

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Pompano Beach, Florida
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Ciudad de Panamá is getting itself a new star hotel. Location and creature comforts are ideal. Upscale soft furnishings and fittings, comfortable beds you never want to leave. A very solid breakfast buffet, complete with a panoramic view, up on the 26th floor. One of the finest hotel gyms I've seen anywhere. Excellent spa facility also, Jackie has serious skills.... More

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San Antonio, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I have traveled to Panama about a dozen times.I chose the Royal Sonesta because of the location and other reviews on Tripadvisor . This property is the best hotel that I've tried in Panama for these reasons. Brand new immaculate rooms and facilities Professional and friendly staff Honest accounting (no surprise add-on charges at check-out) Location(easy walking distance to everything... More

Was this review helpful? Yes 3
Stephannie T, Quality Assurance Manager at Royal Sonesta Panama, responded to this review

Dear Frank, Thank you very much for choosing Royal Sonesta Panama Hotel and for giving us the opportunity to give you the quality of service you deserve anytime traveling to our country. We are very happy that we have accomplished our goal on giving memorable experiences to our guests and to have guests like you that give us the motivation... More

Toronto, Canada
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Lovely decor using copper which I love. Good selection for morning breakfast although breakfast staff including manager can make you feel uncomfortable if you have guests for breakfast even though you're paying full rack charges for extra breakfasts. Sonesta has a Sushi restaurant but I waited almost 1 hour for my food, they apologized but good thing I was doing... More

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Stephannie T, Quality Assurance Manager at Royal Sonesta Panama, responded to this review

Dear Valerie, First of all we would like to thank you for choosing Royal Sonesta Panama Hotel. We are glad you have loved our decor and our complementary refreshing drink which is given to all guests as a warm welcome to our hotel. We regret that you have felt uncomfortable by our food and beverage staff making charges of your... More

Nice, France
2 reviews
4 of 5 stars Reviewed March 9, 2014

the rooms are nice very good bed well cleaning comfortable and new. good service and equipments sauna hammam spa swimming pool free some extra for the massage 60 dollars but very professional and clean place. the reception is plenty of attention. the price was good around 90 dollars per night. only the breakfeast is little poor and the Air conditionned... More

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Stephannie T, Quality Assurance Manager at Royal Sonesta Panama, responded to this review

Dear Nadine, We appreciate and thank you for your valuable comments, we are very pleased with the commitment of our staff to our guests especially at the front desk as you mention and most importantly to give them recognition. We love you have found our hotel a nice place to stay in our country. We will definitely be aware of... More

Tampa, Florida
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 19, 2014

This hotel room was almost luxurious with marble bathroom, very large flat screen TV and free internet. The room had high ceilings,crown moulding and soft paint colors. Everything looked new. It was very comfortable after a long day of sight seeing. A full breakfast was included with our room rate and included Panamanian favorites along with eggs, bacon etc. It... More

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Stephannie T, Quality Assurance Manager at Royal Sonesta Panama, responded to this review

Dear Sandra105, Thank you for your valuable comments and for choosing Royal Sonesta Hotels, we appreciate it very much. We are pleased to know that you had a great experience in our hotel and that everyone of our staff was friendly and helpful giving you the quality of service you deserve. We are looking forward to hosting you during your... More

Garden Bay, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 1, 2014

The rooms are large and beautifully decorated. The bed was very comfortable and the marble titled bathroom with walkin shower was amazing. The staff was very friendly and genuinely interested in making your experience in the hotel and in Panama City a happy one! A special thanks to Enrico at the Front Desk and Manager Joel for surprising us with... More

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Stephannie T, Quality Assurance Manager at Royal Sonesta Panama, responded to this review

Dear Phbbld, We thank you for taking some of your time on letting us know about your experience in our hotel. It’s great to know our staff was friendly and interested in making your experience memorable, we love to surprise our guest and giving them the best service and attention. We would also like to thank you for believe in... More

Terno d'Isola, Italy
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 9, 2014

The hotel is new and some parts still have to be finished. Rooms are big, comfortable, well furnished and with good views of the area. The position is nice and close to the principal attractions. However, the overall organization must be improved: the front desk was not really efficient and it was disappointing to be waken up at 9.00 a.m... More

Was this review helpful? Yes 1
Stephannie T, Quality Assurance Manager at Royal Sonesta Panama, responded to this review

Thank you for taking some of your valuable time on letting us know your experience in our hotel. We regret that checking the minibar has caused discomfort and the front desk service has seemed inefficient. We do apologize for your displeasure. More

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Additional Information about Royal Sonesta Panama

Also Known As:
Royal Sonesta Panama Panama City
Address: Calle Ricardo Arias, Panama City 00000, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Sonesta Panama 4*
Official Description (provided by the hotel):
Located in the business district of Panama, the hotel is an oasis of entertainment in the center of Panama city. The hotel gives tribute to the Panamanian culture through its design, inspired by the local wildlife and traditions. ... more   less 
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