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Royal Sonesta Hotel & Casino Panama

Certificate of Excellence
Calle Ricardo Arias _ Bellavista Via Espana, Panama City, Panama
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1 room 1 guest
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Royal Sonesta Hotel & Casino Panama
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183 Reviews from our TripAdvisor Community

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Traveler rating
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30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (183)
  • Mar-May only
    (52)
  • Jun-Aug only
    (52)
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    (41)
  • Dec-Feb only
    (38)
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Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I love luxury (who doesn't) and the Royal Sonesta encompasses the meaning of the word. From visually engaging beautiful decor, enjoyable aromas to extremely accommodating staff and great food. It was a pleasure to be a guest at this place once again. My first encounter with this hotel chain was in New Orleans and I attributed the hospitality to the... More 

Was this review helpful? Yes
Royal Sonesta H, Guest Relations Manager at Royal Sonesta Hotel & Casino Panama, responded to this review

Good Afternoon, Thank you so much for your comments, that motive us to continue working for give you a quality service. The Royal Sonesta Hotel family feels very pleased you have been an excellent stay with us. We'll hope you visit us again. Best Regards! Luisa Cabanzo (Quality Assurance Manager). calidad@royalsonestapanama.com More 

Hamilton, Bermuda
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel exceeded most expectations. The staff were brilliant from pulling up to the curb to check-in, to seeing us off after we checked-out. We were in Panama primarily for the Davis Cup tennis competition, and the service at the Royal Sonesta was top notch in making sure most (if not all) of our needs were met. The included breakfast... More 

Was this review helpful? Yes
Royal Sonesta H, Guest Relations Manager at Royal Sonesta Hotel & Casino Panama, responded to this review

Good Afternoon Dear Mr. Dave, Thank you so much for your comments, we are very happy your stay with us has been enjoyable. We are working every day for keep a good quality service level. We are aware that we had some incidental inconvenience during your stay with us, but we work as soon as possible to improve it .... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at Sonesta Panama 1 night as part of a trip. Rooms and services were absolutely nice and high standard. We had a problem with luggage coming from airport and bus booking and Pastor from the staff has been super helpful and nice with us to work it out! Thank you Pastor!

Was this review helpful? Yes
Royal Sonesta H, Guest Relations Manager at Royal Sonesta Hotel & Casino Panama, responded to this review

Good Afternoon Dear guest, Thank you so much for your comments, we are very happy your stay with us has been enjoyable. We are working every day for keep a good quality service level. We hope you'll visit us again very soon... Thanks for choosing us! Best Regards! Luisa Cabanzo (Quality Assurance Manager). calidad@royalsonestapanama.com More 

Orlando, Florida
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Nice room, but I stayed here for a week and never did get a hot shower. One day there was actually NO water. When we would ask when we it would get fixed it was always in about an hour. Basically, fat chance. Sad, because the hotel has a lot of potential. One day without hot water is one thing,... More 

Was this review helpful? Yes
Royal Sonesta H, Guest Relations Manager at Royal Sonesta Hotel & Casino Panama, responded to this review

Good Afternoon Dear guest, We apologize for the inconvenient during your stay with us and the same time, thank you so much for your comments, because is a opportunity for improve all of aspects us away from our quality policies. We are aware that we had some incidental inconvenience those days, but we work as soon as possible to improve... More 

Hendersonville, Tennessee
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 21, 2015

Logan was very helpful in arranging a driver to pickup to and from from airport, booking of a meeting room, and a full day driver for meeting we had scheduled. rooms were very clean and dining was great especially the free morning breakfast. They wanted to make the stay enjoyable and they were successful! I recommend getting the king size... More 

Was this review helpful? Yes
Royal Sonesta H, Manager at Royal Sonesta Hotel & Casino Panama, responded to this review

Good Afternoon Mr. Phillip, Thank you so much for your comments. The Royal Sonesta Hotel family is very pleased of having provided quality service and that you enjoyed your stay with us. We hope, you'll give us the oportunity to be your hosts again in your next visit in Panama. Thanks for choosing us! Best Regards! Raúl Arjona (General Manager). More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 1, 2015

We chose to lay over in Panama City for an extra day. The airline gave us the Royal Sonesta Hotel and we knew nothing about it. We were pleasantly surprised. It's located in the midst of the financial district, very close to countless businesses, restaurants, cafés, etc. The hotel is world class in its comfort, quality, modernity and perks. It... More 

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Royal Sonesta H, General Manager at Royal Sonesta Hotel & Casino Panama, responded to this review

Good Afternoon Mr. WrldTvlur, Thank you very much for your comments. The Royal Sonesta family we are very happy to made you feel a extremely pleased during your stay with us. We are working everyday for keep a excellent quality service level. Thanks for choosing us! We'll hope you give us the opportunity to be your host again on your... More 

Panama City, Panama
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 12, 2015

This hotel is new. I just stood there for a couple of nights for business. The rooms are very clean and comfortable. The hotel is neat and has a great location but the staff is sometimes sketchy. Don´t know if that´s because the hotel is new and they have a lack of trainig, but all in all, it´s a good... More 

Was this review helpful? Yes
Royal Sonesta H, General Manager at Royal Sonesta Hotel & Casino Panama, responded to this review

Good Afternoon Mr. Alex, The Royal Sonesta Hotel family feel so pleased you visited us and you like our facilities. Thank you so much for your comments and suggestions, because that help us to identify all of things we need to improve. We are working continuously for acomplish our main goal, give you a quality service you deserve. We like... More 

LONDON
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed May 27, 2015

On the face of it this place presents as a good standard 4 start hotel. Customer service really lacking, restaurant food and service was really poor. Very sloppy in many areas. When we went the spa area was still under construction, but I'm not going to take that into account for the review. i have stayed in many hotels in... More 

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Las Vegas,Nv
1 review
4 of 5 stars Reviewed May 27, 2015

Hotel was very helpful with my minimal Spanish. Very nice size rooms & comfortable bed. Very good location near transportation & restaurants. The highlight was the restaurant being on the 26th floor and the food was excellent.

Was this review helpful? Yes
Royal Sonesta H, Manager at Royal Sonesta Hotel & Casino Panama, responded to this review

Good Afternoon Mrs. Lea, Thank you for your comments, it's a pleasure for us give you a quality service and these comments motivate us to continue providing the best service . We'll hope you choose our Royal Sonesta Hotel in your next visit to Panama, Best Regards! Raul Arjona - General Manager More 

Sao Paulo, SP
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 25, 2015

Very good hotel, best position in the city, few minutes than airport, near good restaurants (like Beirute - same street) and near the best Shopping Center - Multiplasa. Good price and service. One of the best choices in Panama.

Was this review helpful? Yes
Royal Sonesta H, Manager at Royal Sonesta Hotel & Casino Panama, responded to this review
Google Translation

Buenas Tardes Sr. Mario, muchas gracias por su valioso comentario. Es un verdadero placer para nosotros brindarle el mejor de... More 

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