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The Westin Playa Bonita Panama

Road to Veracruz Km 6, Panama City, Panama
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The Westin Playa Bonita Panama
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The Westin Playa Bonita Panama
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1,145 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Playa Bonita Panama
See the most recent reviews
winnipeg, manitoba canada
2 reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 18, 2012

90 % open in comparison to what? To the entirity or compared to what you would be missing? This hotel I would think is not 90 % done but is finished enough so that you dont feel as if you are missing much or sitting amidst the construction. We just returned from this hotel on Jan 12. Beatiful rooms and... More 

Was this review helpful? Yes 7
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 18, 2012

Let’s start on the positive Great looking Hotel. That’s about it. The food was terrible. We had to go off site to get a decent meal. How do you mess up a hot dog? The bars were not stocked properly; they ran out of alcohol and did not know how to mix a drink. The spa was not open, the... More 

Was this review helpful? Yes 3
WestinPanama, Owner at The Westin Playa Bonita Panama, responded to this review

Dear Pinna167, We are very sorry to lear that your experience at the Westin Playa Bonita during our pre-openning stage was not to your satisfaction. Our hotel is fully committed to excellence in service and guests fully satisfied with our product. Please contact us privately at concierges@westinplayabonita.com. Thank you, The Westin Playa Bonita Panama More 

Ann Arbor, Michigan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed January 17, 2012

Beautiful brand new Hotel with no management. If improvisation is your cup of tea, at least from the time being, this is the place for you. This place should not have opened yet. As a seasoned traveler and a loyal SPG member, I have seen enough beautiful and magnificent hotels around the world, to assure you that even though this... More 

Was this review helpful? Yes 6
Westin_Playa_Bonita, Case Manager at The Westin Playa Bonita Panama, responded to this review

We are sorry that the troubles we went through during the early stages of pre-launch had an effect on your vacations. It has been a period of constant adjustment that not allowed us to perform up to standards. We appreciate your understanding in this matter. With kind regards, Raul Bonilla Case Manager The Westin Playa Bonita Panama casemanager@westinpanama.com More 

Edmonton, Canada
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 16, 2012

we came to panama for two weeks from December 27.11-till January 10.12 in the beginning of the vacation it was terrible, they didn’t know the meaning of service, they had no drinks at the bar, or just didn’t know how to mix the drinks, with the food... no to many choices there. Bunch of people complained and they started giving... More 

Was this review helpful? Yes 4
Westin_Playa_Bonita, Case Manager at The Westin Playa Bonita Panama, responded to this review

Please do come back next year and experience all the features and improvements we will continue to introduce, some of them based partially on your feedback. Despite the setbacks the Westin has experienced in its pre-launch, our efforts have always been geared towards customer service. With kind regards, Raul Bonilla Case Manager The Westin Playa Bonita Panama casemanager@westinpanama.com More 

Medicine Hat, Canada
Reviewer
5 reviews 5 reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 15, 2012

OK, so here goes…Weather – wonderful: Panama – beautiful: Panamanians – warm and friendly; The Westin Playa Bonita – new and shiny; The Room – well appointed, looks just the photos on the website (is that the biggest shower with the best pressure and most hot water you ever had in a hotel or what?!?; The Staff – 99% trying... More 

Was this review helpful? Yes 22
Austin, Texas, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 14, 2012

For being our first visit at The Westin Playa Bonita, I was really disappointed with their service. Especially the concierge. We didn't have a menu for room service so I called the front desk. The young lady told me we'll get it to you in 5 minutes. Well, those 5 minutes turned into 30. I called again and she told... More 

Was this review helpful? Yes 2
Westin_Playa_Bonita, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this review

We are glad that you left our resort so impressed that you gave it a perfect score on value, location, sleep quality, rooms and cleanliness. That makes us feel twice as saddened for getting the exact opposite on service. While statistically speaking this would add up to a good score, in real life it does not. Service is important for... More 

Panama City, Panama
1 review
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 13, 2012

We went there for two days and it was a very nice experience. Only thirty five minutes away from the International Airport.

Was this review helpful? Yes 11
Edmonton, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed January 11, 2012

Like many others, we were very hesitant to visit this resort after reading initial reviews. Here's my 2 cents. Overall: Beautiful resort, set in a great location that allows your to maximize your trips to Central Panama. Rooms, especially the Ocean view rooms, are definitely worth it. However, you will notice that not all rooms are equipped with the same... More 

Was this review helpful? Yes 30
Kenora, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 10, 2012

We have been here for a week now hotel is great every day we see improvements staff is really friendly. The weather can't be beat it is hot ad sunny.i have an amazing tan!

Was this review helpful? Yes 11
Panama City, Panama
Reviewer
3 reviews 3 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 10, 2012

Having just spent a long weekend at the Westin Playa Bonita, at a reduced price as the official opening is on 27th January, we had a superb time. The staff were exceptionally friendly (a nice touch is that each member of staff wears a badge saying 'My Passion is .......' which makes for a good start to a conversation with... More 

Was this review helpful? Yes 20
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