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Metro Hotel Panama

Calle D El Cangrejo, Panama City, Panama
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1 room 1 adult
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Metro Hotel Panama
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101 Reviews from our TripAdvisor Community

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Level Contributor
6 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Room was good, very clean and comfortable. Nearby car rentals and cabs. Nearby many restaurants. Nearby many malls. I really recommend it, the staff is very respectful and kind, they are always open to help you. The only negative thing is the breakfast it must be more varied.

Helpful?
Thank Emilio B
Kingston, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 31, 2015

This hotel is central, super clean, has friendly staff and you even get breakfast (limited but healthy). There is a Welcome Tour Desk in the lobby and airport shuttle available. As very picky Canadians, we will definitely be back.

Helpful?
Thank SnowBirds53
Elias B, Owner at Metro Hotel Panama, responded to this review

Dear Canadian Friend: On behalf of my team, I would like to thank you for staying with us and for taken the time to review our property. We are glad to hear that you had a good stay at Metro Hotel Panama. Your comments are taken in consideration in order to keep improving our customer service. We hope to see... More 

Toronto, Canada
Level Contributor
147 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed December 18, 2015

This family run Hotel is located in the heart of the Financial District of Panama City. Great location surrounded by Casino's, Restaurants, Shopping etc. Within walking distance of the Metro line and other attractions. Hotel is clean, reasonable rates with complimentary breakfast served. Front desk is helpful. Not everyone speaks English, so you might have some trouble communicating.

Helpful?
Thank denisf255
Elias B, Owner at Metro Hotel Panama, responded to this review

Dear Mr. Denis: On behalf of my team, I would like to thank you for staying with us and for taken the time to review our property. We are glad to hear that you had a good stay at Metro Hotel Panama. Your comments are taken in consideration in order to keep improving our customer service. We hope to see... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 21, 2015

Ruben Quiroz was aggressive and disrespect. He needs to be trainer to provide customer services. As a customer it is not a safe place to be. The breakfast is not good at all and the place is not clean. I paid more than 65 dollar per night in that hotel and the real value is 25 U.S. Dollar

Helpful?
1 Thank Roxanna G
Elias B, Owner at Metro Hotel Panama, responded to this review

Dear Ms. Roxanna: We are very sorry to hear you had a bad experience at our hotel. We apologize for not meeting your expectations. We are a hotel who try to give the best to our guests and learn from our criticisms which help us improve our service. We have spoken to the employee in question in order to make... More 

Moorpark, California
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 9, 2015

We have never been to Panama City. So we didn't know what to expect. We were relieved with the accommodations of our first impressions. The entrance and lobby area was clean and tidy. The hotel staff pleasant and helpful. They have a breakfast room and small business center. The hotel itself is older but well maintained. The room we had... More 

Helpful?
1 Thank Alan B
Elias B, Owner at Metro Hotel Panama, responded to this review

Dear Mr. Alan: On behalf of my team, I would like to thank you for staying with us and for taken the time to review our property. We are glad to hear that you had a good stay at Metro Hotel Panama. Your comments are taken in consideration in order to keep improving our customer service. We hope to see... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 5, 2015 via mobile

Stayed here for two nights. Came to a room that had not been made yet, but the staff quickly fixed the problem and gave us a better room. Only cold water in the shower, might have been our bad luck. The location is great, breakfast ok.

Helpful?
Thank Sofie N
Elias B, Owner at Metro Hotel Panama, responded to this review

Dear Sofie: Thank you very much for your feedback , which we have shared with our staff. We regret that your stay was not 100% pleasant, but we will do our best to improve it for future guests. We look forward to see you again at Metro Hotel Panama. Regards, Elias More 

Exeter, United Kingdom
Level Contributor
386 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
4 of 5 stars Reviewed March 12, 2015

I only stayed here for two nights after a trans-Atlantic flight. I found it to be a very good hotel ideally situated to explore Panama City. The rooms were spacious and clean and the bathroom was acceptable. Hot water was a little bit erratic. There is free WI-fi and TV in the rooms but no coffee or tea making facilities.... More 

Helpful?
Thank gyanfernando
Elias B, Owner at Metro Hotel Panama, responded to this review

Dear Mr. Fernando: Dear Mr. Gustavo Sánchez, On behalf of my team, I would like to thank you for staying with us and for taken the time to review our property. We are glad to hear that you had a good stay at Metro Hotel Panama. Your comments are taken in consideration in order to keep improving our customer service.... More 

Hampstead, London
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed February 12, 2015

This city centre hotel is functional and acceptable for a couple of nights in uninspiring Panama City. Rooms are large and comfortable. Everywhere is very clean. Breakfast is a fairly standard -- fruit, two sorts of processed meat (same two sorts every day), good coffee, cereal and a toasted sandwich maker, all presided over by a lovely lady with a... More 

Helpful?
1 Thank Petermair
Elias B, Owner at Metro Hotel Panama, responded to this review

Dear Mr. Peter: Thank you very much for your feedback , which we have shared with our staff. We are very pleased to hear that you had good stay with us, and hoped you had a good time in Panama. We look forward to see you again at Metro Hotel Panama. More 

Edinburgh, United Kingdom
Level Contributor
342 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
3 of 5 stars Reviewed February 1, 2015

Firstly, the positives: location was good, and the breakfast staff really friendly and helpful. Breakfast was good and set you up for the day. Negatives: we never had any hot water (nor did our friends in other rooms), and our room was never made up. As we were out all day we really didn't want to have to complain late... More 

Helpful?
3 Thank roos1ter
Elias B, Owner at Metro Hotel Panama, responded to this review

Dear Sir... We are sorry to hear about your unfortunate experience. That was truly not our intention. We really appreciate your feedback and we are currently investigating the concerns you have raised as well as we are working hard to improve our service. Thanks again for taking the time to let us know all inconveniences and be sure that these... More 

Glossop, United Kingdom
Level Contributor
372 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
3 of 5 stars Reviewed January 28, 2015

Arrived in room to find bed not madeup and bloodstains onthe mattress protector, bins not emptied (including toilet paper in)and safety deposit bix not working,no curtain on bathroom window,no soap and towels. All sorted by next day except soap but I should never have been given key with room in that state. Free coffee in reception, breakfast so-so.

Helpful?
1 Thank kuepper
Elias B, Owner at Metro Hotel Panama, responded to this review

Dear Mr. Kuepper... We are sorry to hear about your unfortunate experience. That was truly not our intention. We really appreciate your feedback and we are currently investigating the concerns you have raised as well as we are working hard to improve our service. Thanks again for taking the time to let us know all inconveniences and be sure that... More 

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