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Courtyard Panama at MetroMall Mall

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Avenida Domingo Diaz via Tocumen | Centro Comercial MetroMall, Panama City, Panama
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Courtyard Panama at MetroMall Mall
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Courtyard Panama at MetroMall Mall
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289 reviews from our community

Traveler rating
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    42
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
28 reviews 28 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Very conveniently located to Tocumen airport. However, the first indication that the cleanliness is lacking are the smudged dirty beverage glasses in the room. There are hand and finger smudges on furniture and framed pictures on walls. The sheets are not bright white and crisp. We used our marriott points for our stay and the front desk clerk seemed to... More 

Was this review helpful? Yes
Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear lafhome. Thank you so much for your valuable comments. Let me apoligize for the situation you reported to us. I assure you we'll keep working on improve our cleanliness and service. Our mission is to provide a memorable stay in our property. I would like to serve you again in your next trip to Panama, please accept my appology... More 

San Antonio, Texas
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Hotel is one of few airport choices. Being a Marriott member it was a natural choice. I would not go out of my way to stay here again. Staff is very nice. Housekeeping is poor. Shower curtain so moldy I took a photo and am sending it to Marriott HQ. Lots of weird electrical noises all night long . Area... More 

Was this review helpful? Yes 1
Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear TexasFamilyof4FromSA. Thank you so much for sharing your expereince with us and please receive my sincere apolgies for the cleaning situation you experienced We work hard every day in order to improve our cleaning and give the best experience to our clients, We'll keep working and try harder. I really would like to have another opportunity to serve you.... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Absolutely excellent service. Pleased with the amenities. I must say that I had no regrets in selecting this hotel during my brief stay in Panama. What's more the staff was able to tailor it's service based on my needs. Would recommend to anyone who wants amongst other things a place in close proximity to the airport

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Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear John C. Thank you for sharing your experience in Courtyard Panama at Metromall. It's great to hear such a good comments about our people and our Hotel. Thank you for been a loyal customer, we can't wait to serve you again. Sincerely, Marcos Romano General Manager Courtyard Panama at Metromall More 

Guatemala City, Guatemala
Top Contributor
66 reviews 66 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I visited this hotel last year and found it clean, service was very slow, but overall the hotel was well kept. This time the services at the hotel were even slower than the first time, and the cleanliness has gone down considerably. My room was really dirty, shower curtain and bath tub had lots of mold. The carpet in the... More 

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Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Francisco C. Thank you for sharing your experience with us. Please recieve my apologies for this situation. We're in a continuos training and working hard on the cleanliness in order to improve and give the best expericence to our clients. I kindly ask you for a second chance, will be a honor to serve you again. Sincerely, Marcos Romano... More 

Avon, CT
Top Contributor
77 reviews 77 reviews
47 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed 4 weeks ago

No complaints here for this convenient-to-the-airport hotel. We had a room service dinner that was inexpensive and filling. Shower was hot and strong. Our first floor room was very quiet and clean. Check-out was quick and the price was right. Taxi to Tocumen Airport was a non-negotiable $20, but it was a large van.

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Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Craig B. Thank you for sharing your experience in Courtyard Panama at Metromall Mall. it's a shame your stay was so quick with us. It's nice to relax on the pool area and enjoy the convenient shooping mall just a few steps from our lobby. This hotel is a great option for those passanger with long term international connections... More 

La Romaine
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a nice hotel with friendly and helpful staff that speaks English. It's close to the airport and across the road is Metromall which is great for shopping. The rooms was comfortable, breakfast was delicious, the free wifi worked well and doing laundry was very convenient. Overall this is a nice hotel in Panama to do some shopping that's... More 

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Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Happycouple23. We appreciate your comments about Courtyard Panama at Metromall Mall. It doesn't matter what's the purpose of your trip, shopping is convenient anytime. In Metromall our guest enjoy more than 300 stores, cinemas, food court, drug stores, supermarket and several restaurant options. Due to my own experience it's great to stay in a place with all those options... More 

Tubingen, Germany
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 19, 2015

The Hotel is a good choice if you want to be closse to the airport. It is well booked and well run. Rooms are clean and modern. There is a stable and free Wifi. Good gym. The brakefast is Ok but not outstanding. Nice pool as well. Staff is very freindly and helpful.

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Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear The Schwabe. Thank you for your comments about your recent stay in Courtyard Panama at Metromall Mall. It's great to hear those nice comments about our property. We've been working on improve our breakfast experience with a new set up and added more healthy options and now we've a wide variety of fruits. I hope to serve you soon.... More 

Panama City, Panama, Panama
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2015

We use this hotel to stay overnight when departing the country early in the morning. It has always been an enjoyable experience. The desk is super-friendly, the lobby roomy, the rooms clean and quiet. Breakfast is delcious, free parking and airport shuttle a plus. Would love to give 5 stars but the last time I forgot my Jawbone UP wristband... More 

Was this review helpful? Yes
Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Juergen S. Thank you so much for sharing your experience about your stay in Courtyard Panama at Metromall Mall. We love to serve you when you come to our property, thank you for been a loyal customer, we really appreciate your preference. I was wondering if you ask for your Jawbone UP wristband to our staff? Any way I'll... More 

Lima, Peru
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 17, 2015

We stayed at this hotel due to its proximity to the airport as we arrived around 9 PM in the evening. To my surprise, no recognition of Marriott Gold but we can live with that. The pool area was trashed with beer cans and paper in the pool. When I told the front desk, the girl just said, 'pool is... More 

Was this review helpful? Yes 2
Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear KumarL1960. Thank you for sharing your experience with us. I really apology for the level of service we provided. we just had a meeting and we discussed your feed back. I assure this kind of situation will not happen again. Once again thank you so much for sharing this situation with me, this is the inly way to improve... More 

Belleville, Canada
Top Contributor
115 reviews 115 reviews
13 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed February 2, 2015 via mobile

Great staff here. Very helpfull even with language barrier. The concierge was helpfull hooking us up with a driver, Roberto. Took a trip over canal and then dinner in old down town at hotel Colombia, Casablanca. Fabulous. Had drinks and chicken quesadillas and drinks pool side at Marriott. Great food n service.

Was this review helpful? Yes
Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Craig M. Thank you for sharing your recent experience in Courtyard Panama at Metromall Mall. Thank you so much for your excelent comments about our staff and their level of service. I'm pretty sure they'll love what you said. Will be a pleasure to serve you when you come again to Panama city. Sincerely, Marcos Romano General Manager Courtyard... More 

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