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Courtyard Panama at MetroMall Mall

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Avenida Domingo Diaz via Tocumen | Centro Comercial MetroMall, Panama City, Panama
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1 room 1 adult
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Courtyard Panama at MetroMall Mall
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353 Reviews from our TripAdvisor Community

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Prior Lake, Minnesota
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here to begin my two week Panama stay and again to end as this is close to the airport. Staff helped arrange a city tour on my last day which despite the language problems, was very good. Food here is very good and reasonably priced. The bed and linens are the fabulous Marriott quality that I really look forward... More 

Helpful?
Thank MNescaped
Davenport, Iowa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Good location near the airport and next to a large mall for downtime. My room was comfortable but a little dated but it didn't affect my stay. The staff was great assisting with my requests (scheduling taxis and providing information) and very friendly. The breakfast was tasty with plenty of variety. Check In & Out was swift and easy!

Helpful?
Thank regime9
Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear regime9. Thank you for taking the time to share your opinion about Courtyard Panama at Metromall Mall. We feel great when we read comments like yours. Be within a great Shopping Mall like Metromall and just a few minutes from Tocumen International airport it's the best value and when you add to that formula our great staff and unique... More 

Perth, Australia
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

great hotel close to the airport, and next to a new opened MetroMall shopping center. Very friendly and helpful staff, make you feel very comfortable. Room was good size. Traditional Panama breakfast in room service was impressive. Good job.!

Helpful?
Thank Alonso N
Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Alonso N. Thank you for taking the time to share your comments about your recent stay at Courtyard Panama at Metromall Mall. We're working with a new room service menu, we really loved your comment because it means our executive chef did something great. Our clients prefer to stay with us because of our location just a few minutes... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 4, 2016 via mobile

On my visit to panama i spent two weeks where the language barrier was even a problem for me. I was excited and a bit scared alot of mix feelings but was willing to go on this adventure. My experience at courtyard panama metromall from the day of arrival took my breath and fear away. From the moment of check... More 

Helpful?
1 Thank Oliver N
Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Oliver N. Thank you for sharing about your recent experience in Courtyard Panama at Metromall Mall. We feel proud to be part of this team, our mission is to provide the best experience and a memorable stay. we have great people in our property and the key to our success is our passion to serve. I will share your... More 

Tulsa, Oklahoma
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 3, 2016

My husband and myself stayed at this hotel because our flight was cancelled, all personnel were very nice and friendly, except by Lourdes Asprilla who was very rude with us since we have arrived at the hotel. We had two airline's vouchers one for me and another for my husband, she was angry and disappointed because she said the vouchers... More 

Helpful?
1 Thank 1961Ana
Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear 1961Ana. Thank you for sharing your comments with us. I really appreciate your feedback, this is very important to me and a unique opportunity to improve our service. Please receive my sincere apologies for this situation with one of my team members. I assure you we'll work harder in order to train our staff and be able to bring... More 

Langley, BC
Level Contributor
155 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed December 30, 2015 via mobile

We stayed at the Courtyard our last night in Panama. We had to return our rental car, so being beside the mall gave the kids something to do. We took the kids do to the pool, and then went to a movie at the mall. Rooms are what you would expect. Staff was friendly and helpful. It is located about... More 

Helpful?
1 Thank Langley4
San Fernando, Trinidad
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 30, 2015 via mobile

I was fortunate enough to spend my 21st birthday at the Courtyard by Marriott at Metromall, Panama. The hotel itself, despite catering primarily for business personnel, is set in a prime location being walking distance to Metromall. This hotel should pride itself on its employees as they are all well trained, professional and extremely friendly. Special recognition however should be... More 

Helpful?
1 Thank Rashaad10
Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Rashaad10. Thank you for sharing your review with us and thank you for let us be part of this important event in your life. We enjoyed to be part of your birthday and to share with you and your relatives. Please come again to Panama and take the time to visit your friends in Courtyard Panama at Metromall. Sincerely,... More 

Panama City Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 27, 2015

Coming home, I stayed at the Courtyard to be close to the airport. This is a modern and clean hotel. Very nice for Panama standards. The wifi works great. I didn't use the pool because I arrived late and had to leave early but the rooms were clean and hotel is in nice location.

Helpful?
1 Thank Juan M
Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Juan M. I appreciate that you have shared your recent experience with us. We love to hear you enjoy your stay with us and our convenient location within Metromall Mall and just a few minutes from Tocumen International Airport. We have been blessed with this location our clients love our Hotel. We are preferred by customers who want to... More 

Rotterdam, The Netherlands
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed October 19, 2015 via mobile

Room was smaller than expected. We paid extra for a superior room which was just a normal hotel room "with a couch". Nothing special. The room was freezing cold when we entered. Some people might prefer this, we didn't. The bathroom was outdated with fungus in the seals (see pic). Just not as expected at that price. We also had... More 

Helpful?
1 Thank Rene d
Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Rene d. Thank you for taking the time to share your experience with us. Your comments are a great opportunity to improve in those areas you mentioned. I promise we'll do our best effort to bring memorable stays. Thank you for your loyalty and I really hope to see you soon. Sincerely, Marcos Romano General Manager More 

Lorton, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 17, 2015

Lower your expectations if you plan to stay at this hotel. It is not as nice as it used to be! There is a significant difference in the quality of my recent summer 2015 stay in comparison to my stay in 2013. The hotel quality has gone down dramatically. During my two week stay, I had the hub caps stolen... More 

Helpful?
2 Thank donald s
Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Donald S. Thank you for your comments. I tried to do my best effort in order to help you with this issue. I called your car rental office and explained them about the issue and I think our people did all they could do in order to help you. I hope you can understand the situation. Will be a... More 

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