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Courtyard Panama at MetroMall Mall

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Avenida Domingo Diaz via Tocumen | Centro Comercial MetroMall, Panama City, Panama
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Courtyard Panama at MetroMall Mall
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Courtyard Panama at MetroMall Mall
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301 reviews from our community

Traveler rating
    135
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    44
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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columbus GA
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Checked in late that was an experiance clerk had me sharing a room with nobody I knew lol . Other than that room was nice and spacious and bed very comfortable. Very close to the airport that was convenient.

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Senior Contributor
21 reviews 21 reviews
18 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

1 year ago was my last visit in this hotel, I was very please with my visit. check it was very good Lourdes did a very good job, carol you did a very good job on training her congrats. Jennifer did my checkout she handle her self very good, lucia made sure everything ran the right way. restaurant personal is... More 

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Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Fred G. Thank you so much for sharing your recent experience in Courtyard Panama at Metromall Mall, but specially for the recognition of our team members. I really feel proud to be part of this amazing team, they all make a big difference. I hope you could have the time to enjoy the Metromall Mall and the convenience to... More 

Bogota, Colombia
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I loved it! All the people were extra nice. They must have a really good training cause all the employees where giving their 100%, there is a guy in the restaurant named Jose... Really cool to talk to, and he had this great smile and energy. plus the hotel is right in front of a great mall!

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Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Kimberlyta. Thank you for sharing your recent experience in Courtyard Panama at Metromall Mall. It's nice to hear our team members did it great. I feel proud of my team. We hope you can come again in a near future. Will be a pleasure to help you. Sincerely, Marcos Romano General Manager Courtyard Panama at Metromall Mall More 

Quebec City, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Well located close to the airport, next to a shopping mall...so if you forgot something, you can go buy one. The rooms are clean, the hotel is quiet, nice outside pool, free internet at the business center and wii fii in your room, breakfast included...the staff is very nice.

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Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Ray_poitras2. Thank you for sharing your comments about your recent experience in Courtyard Panama at Metromall Mall. It is nice when our clients appreciate and enjoy our convenient location just a few minutes from Tocumen International Airport and within Metromall Mall. We hope to serve you soon. Sincerely, Marcos Romano General Manager Courtyard Panama at Metromall Mall More 

Lima, Peru
Top Contributor
93 reviews 93 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed April 18, 2015

The hotel is nice and clean and I have no complaints at all. The property is well kept, the hotel itself is designed well. However, the reason for the three stars is the food and the bar. The food was mediocre at best and I tried (3) different plates from room service as well as the breakfast, and dinner.. It... More 

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Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Dusten M. Thank you for sharing your experience about Courtyard Panama at Metromall Mall. It's nice to hear you found our Hotel nice and clean. I'll share this comment with our team, the'll be happy to hear that. Your comments about our bar and restaurant are great, i'll share this with my restaurant manager and we'll try to improve... More 

Devon, Pennsylvania
Top Contributor
221 reviews 221 reviews
12 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed April 16, 2015

We stayed there one night on our way back from David and enroute to the US. We were early as our flight got in at 10.30 a.m. They were glad to accommodate us early. Pretty close to Tocumen International airport. The MetroMall is right next door. This is a mall typical to the US. The rooms were typical to any... More 

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Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear arv212. Thank you for sharing your experience in Courtyard Panama at Metromall Mall. It's always an honor to serve clients who visit us for business or pleasure. We love the fact you enjoyed our fantastic location within Metromall Mall and just a few minutes from Tocumen International Airport. I hope you had the time to visit Metromall with more... More 

Senior Contributor
29 reviews 29 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed March 23, 2015

Very conveniently located to Tocumen airport. However, the first indication that the cleanliness is lacking are the smudged dirty beverage glasses in the room. There are hand and finger smudges on furniture and framed pictures on walls. The sheets are not bright white and crisp. We used our marriott points for our stay and the front desk clerk seemed to... More 

Was this review helpful? Yes 1
Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear lafhome. Thank you so much for your valuable comments. Let me apoligize for the situation you reported to us. I assure you we'll keep working on improve our cleanliness and service. Our mission is to provide a memorable stay in our property. I would like to serve you again in your next trip to Panama, please accept my appology... More 

San Antonio, Texas
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed March 14, 2015

Hotel is one of few airport choices. Being a Marriott member it was a natural choice. I would not go out of my way to stay here again. Staff is very nice. Housekeeping is poor. Shower curtain so moldy I took a photo and am sending it to Marriott HQ. Lots of weird electrical noises all night long . Area... More 

Was this review helpful? Yes 2
Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear TexasFamilyof4FromSA. Thank you so much for sharing your expereince with us and please receive my sincere apolgies for the cleaning situation you experienced We work hard every day in order to improve our cleaning and give the best experience to our clients, We'll keep working and try harder. I really would like to have another opportunity to serve you.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 2, 2015

Absolutely excellent service. Pleased with the amenities. I must say that I had no regrets in selecting this hotel during my brief stay in Panama. What's more the staff was able to tailor it's service based on my needs. Would recommend to anyone who wants amongst other things a place in close proximity to the airport

Was this review helpful? Yes 1
Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear John C. Thank you for sharing your experience in Courtyard Panama at Metromall. It's great to hear such a good comments about our people and our Hotel. Thank you for been a loyal customer, we can't wait to serve you again. Sincerely, Marcos Romano General Manager Courtyard Panama at Metromall More 

Guatemala City, Guatemala
Top Contributor
70 reviews 70 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed March 2, 2015

I visited this hotel last year and found it clean, service was very slow, but overall the hotel was well kept. This time the services at the hotel were even slower than the first time, and the cleanliness has gone down considerably. My room was really dirty, shower curtain and bath tub had lots of mold. The carpet in the... More 

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Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Francisco C. Thank you for sharing your experience with us. Please recieve my apologies for this situation. We're in a continuos training and working hard on the cleanliness in order to improve and give the best expericence to our clients. I kindly ask you for a second chance, will be a honor to serve you again. Sincerely, Marcos Romano... More 

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