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Courtyard Panama at MetroMall Mall

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Avenida Domingo Diaz via Tocumen | Centro Comercial MetroMall, Panama City, Panama
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Courtyard Panama at MetroMall Mall
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Courtyard Panama at MetroMall Mall
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295 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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  • Dutch first
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  • French first
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  • Portuguese first
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Quebec City, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Well located close to the airport, next to a shopping mall...so if you forgot something, you can go buy one. The rooms are clean, the hotel is quiet, nice outside pool, free internet at the business center and wii fii in your room, breakfast included...the staff is very nice.

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Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Ray_poitras2. Thank you for sharing your comments about your recent experience in Courtyard Panama at Metromall Mall. It is nice when our clients appreciate and enjoy our convenient location just a few minutes from Tocumen International Airport and within Metromall Mall. We hope to serve you soon. Sincerely, Marcos Romano General Manager Courtyard Panama at Metromall Mall More 

Lima, Peru
Top Contributor
83 reviews 83 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel is nice and clean and I have no complaints at all. The property is well kept, the hotel itself is designed well. However, the reason for the three stars is the food and the bar. The food was mediocre at best and I tried (3) different plates from room service as well as the breakfast, and dinner.. It... More 

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Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Dusten M. Thank you for sharing your experience about Courtyard Panama at Metromall Mall. It's nice to hear you found our Hotel nice and clean. I'll share this comment with our team, the'll be happy to hear that. Your comments about our bar and restaurant are great, i'll share this with my restaurant manager and we'll try to improve... More 

Devon, Pennsylvania
Top Contributor
221 reviews 221 reviews
12 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed there one night on our way back from David and enroute to the US. We were early as our flight got in at 10.30 a.m. They were glad to accommodate us early. Pretty close to Tocumen International airport. The MetroMall is right next door. This is a mall typical to the US. The rooms were typical to any... More 

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Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear arv212. Thank you for sharing your experience in Courtyard Panama at Metromall Mall. It's always an honor to serve clients who visit us for business or pleasure. We love the fact you enjoyed our fantastic location within Metromall Mall and just a few minutes from Tocumen International Airport. I hope you had the time to visit Metromall with more... More 

Senior Contributor
29 reviews 29 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Very conveniently located to Tocumen airport. However, the first indication that the cleanliness is lacking are the smudged dirty beverage glasses in the room. There are hand and finger smudges on furniture and framed pictures on walls. The sheets are not bright white and crisp. We used our marriott points for our stay and the front desk clerk seemed to... More 

Was this review helpful? Yes 1
Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear lafhome. Thank you so much for your valuable comments. Let me apoligize for the situation you reported to us. I assure you we'll keep working on improve our cleanliness and service. Our mission is to provide a memorable stay in our property. I would like to serve you again in your next trip to Panama, please accept my appology... More 

San Antonio, Texas
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed March 14, 2015

Hotel is one of few airport choices. Being a Marriott member it was a natural choice. I would not go out of my way to stay here again. Staff is very nice. Housekeeping is poor. Shower curtain so moldy I took a photo and am sending it to Marriott HQ. Lots of weird electrical noises all night long . Area... More 

Was this review helpful? Yes 2
Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear TexasFamilyof4FromSA. Thank you so much for sharing your expereince with us and please receive my sincere apolgies for the cleaning situation you experienced We work hard every day in order to improve our cleaning and give the best experience to our clients, We'll keep working and try harder. I really would like to have another opportunity to serve you.... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 2, 2015

Absolutely excellent service. Pleased with the amenities. I must say that I had no regrets in selecting this hotel during my brief stay in Panama. What's more the staff was able to tailor it's service based on my needs. Would recommend to anyone who wants amongst other things a place in close proximity to the airport

Was this review helpful? Yes 1
Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear John C. Thank you for sharing your experience in Courtyard Panama at Metromall. It's great to hear such a good comments about our people and our Hotel. Thank you for been a loyal customer, we can't wait to serve you again. Sincerely, Marcos Romano General Manager Courtyard Panama at Metromall More 

Guatemala City, Guatemala
Top Contributor
68 reviews 68 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed March 2, 2015

I visited this hotel last year and found it clean, service was very slow, but overall the hotel was well kept. This time the services at the hotel were even slower than the first time, and the cleanliness has gone down considerably. My room was really dirty, shower curtain and bath tub had lots of mold. The carpet in the... More 

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Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Francisco C. Thank you for sharing your experience with us. Please recieve my apologies for this situation. We're in a continuos training and working hard on the cleanliness in order to improve and give the best expericence to our clients. I kindly ask you for a second chance, will be a honor to serve you again. Sincerely, Marcos Romano... More 

Avon, CT
Top Contributor
78 reviews 78 reviews
48 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed February 27, 2015

No complaints here for this convenient-to-the-airport hotel. We had a room service dinner that was inexpensive and filling. Shower was hot and strong. Our first floor room was very quiet and clean. Check-out was quick and the price was right. Taxi to Tocumen Airport was a non-negotiable $20, but it was a large van.

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Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Craig B. Thank you for sharing your experience in Courtyard Panama at Metromall Mall. it's a shame your stay was so quick with us. It's nice to relax on the pool area and enjoy the convenient shooping mall just a few steps from our lobby. This hotel is a great option for those passanger with long term international connections... More 

La Romaine
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 24, 2015

This was a nice hotel with friendly and helpful staff that speaks English. It's close to the airport and across the road is Metromall which is great for shopping. The rooms was comfortable, breakfast was delicious, the free wifi worked well and doing laundry was very convenient. Overall this is a nice hotel in Panama to do some shopping that's... More 

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Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear Happycouple23. We appreciate your comments about Courtyard Panama at Metromall Mall. It doesn't matter what's the purpose of your trip, shopping is convenient anytime. In Metromall our guest enjoy more than 300 stores, cinemas, food court, drug stores, supermarket and several restaurant options. Due to my own experience it's great to stay in a place with all those options... More 

Tubingen, Germany
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 19, 2015

The Hotel is a good choice if you want to be closse to the airport. It is well booked and well run. Rooms are clean and modern. There is a stable and free Wifi. Good gym. The brakefast is Ok but not outstanding. Nice pool as well. Staff is very freindly and helpful.

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Marcos R, General Manager at Courtyard Panama at MetroMall Mall, responded to this review

Dear The Schwabe. Thank you for your comments about your recent stay in Courtyard Panama at Metromall Mall. It's great to hear those nice comments about our property. We've been working on improve our breakfast experience with a new set up and added more healthy options and now we've a wide variety of fruits. I hope to serve you soon.... More 

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