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DoubleTree By Hilton Panama City

4.0 of 5 Via Espana & Federico Boyd Ave, Panama City, Panama
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DoubleTree By Hilton Panama City
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DoubleTree By Hilton Panama City
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494 reviews from our community

Traveler rating
    150
    222
    70
    25
    27
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104
119
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159
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for DoubleTree By Hilton Panama City
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Nottingham, United Kingdom
Contributor
15 reviews 15 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was really great, well situated within walking distance to the hop on city bus, just a short walk from the main city centre on a quiet street. The reception staff were helpful and courteous, the rooms spotlessly clean and well equipped, breakfast was a buffet style with plenty of choices. The rooftop pool was ideal. All of the... More 

Was this review helpful? Yes 1
Juan A, Gerente at DoubleTree By Hilton Panama City, responded to this review

Hello Jenny Thank you for you kind comments We hope you can come back soon Regards Juan M Arboleda More 

Arlington, Virginia, United States
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We arrived at midnight. Our room booked and PAID for on Expedia way in advance, we were given a key to our room. We trudge up there open the door only to find someone in there, we go back down to the desk have to wait to get someone's attention, we explain there was someone in the room we were... More 

Was this review helpful? Yes 2
Juan A, Gerente at DoubleTree By Hilton Panama City, responded to this review

Hello Linda, Thank you for your comments We are going to take a close look at your suggestions to take immediate action. Hope you can come back soon Regards Juan M Arboleda More 

Munich, Germany
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is centrally located with good access to taxis - which everyone is using in Panama City. Rooms are ok, spacious and clean. The breakfast was good. The pool area on the rooftop needs to be renovated. The service is a catastrophy. I often stayed at Hilton hotels but this one is really now where near. The management really... More 

Was this review helpful? Yes 2
Juan A, Gerente at DoubleTree By Hilton Panama City, responded to this review

Hello Thank you for you comments We will take into account your comments Regards Juan M Arboleda More 

Denver, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

They were very helpful all during our stay. We had an issue with people in the next room being very loud, and they moved us immediately. All of the staff were very helpful. There was a little bit of a language barrier, but we were able to work around that.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Juan A, Gerente at DoubleTree By Hilton Panama City, responded to this review

Dear Charles, Thank you for your comments We are very happy you had a nice stay in our hotel Hope to have you back soon Regards Juan M Arboleda More 

1 review
1 of 5 stars Reviewed 2 weeks ago

I had reservations at the doubletree hotel for four nights, Feb 5-9. When I arrived in Panama I had an emergency situation so I went to the hotel, explained the station and they indicated I had to contact expedia so I checked in bu t was unable to stay. I was only in the room four hours, took a shower... More 

Was this review helpful? Yes
Juan A, Manager at DoubleTree By Hilton Panama City, responded to this review

Dear Patricia, Thank you for your comments. I'm very sorry to hear what happened in your stay. Unfortunately, due that your reservation was made through Expedia, there is not much we could do, we tried contacting Expedia but they said that the client had to contact them directly. If there is anything we can do from our end please let... More 

Panama
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Use to be very good... now you can expect some of the services off...Personal seems not to be happy to work here and even aggressive... seems to be that they are doing you a favor taking your money. Ive been here more thant 20 times... use to be very good... now is going down. Much better and less expensive alternatives.

Was this review helpful? Yes
Juan A, Manager at DoubleTree By Hilton Panama City, responded to this review

Dear Mr Hapkidoman, I'm very sorry to hear your bad experience in our hotel. We are going to take a close look in order to better things. Thank you for taking the time to give us your comments. Regards, Juan M Aboleda More 

Contributor
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Complaints about DoubleTree by Hilton: - Unfriendly and uncollaborative check in: When I asked for a roomom a higher floor, I was declined it and told it would be available the next day. And yet, when I went back to ask about the type of room booked, and asked the manager, all of a sudden I was given a room... More 

Was this review helpful? Yes 2
Juan A, Manager at DoubleTree By Hilton Panama City, responded to this review

Dear Sridevi80 I'm very sorry to hear all that happened in your stay. We are focusing on our service, and what happened to you is unacceptable. Please forgive us for all that happened, we hope you can give us a chance again to visit us and prove for yourself we are doing better. Regards Juan M Arboleda More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I first became frustrated with the staff, felt like they were being around the bush with me about checking in early. Finally got to my room, and it was nice inside, have a mini bar in the fridge. Beds were comfy, bathrooms nice. Hot tub/spa water was same temperature as the pool! Decent breakfast, friendly and helpful staff!

Was this review helpful? Yes
Juan A, Gerente at DoubleTree By Hilton Panama City, responded to this review

Hello Jazmin Thank you for your good comments. Hope to have you back soon Regards Juan M Arboleda More 

Jaca, Spain
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We arrived very early in the day, and the staff allowed us to check in early. In fact, they rushed to clean our room and make it ready! The rooms are large, modern and very clean. Wifi in the room was as strong as it can be, with the router located right under our TV. The desk staff was very... More 

Was this review helpful? Yes
Juan A, Gerente at DoubleTree By Hilton Panama City, responded to this review

Hello Thank you for all your good comments. Hope to have you back soon. Regards Juan M Arboleda More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I didn't love Panama City, but this hotel was very good considering. Pros: Friendly staff, airport transportation ($30), breakfast included, small (but clean) rooftop pool, WiFi. The Smoke Shack next door was pretty good eats and a great place to relax with a beer. The location was relatively safe. Cons: No glaring deficits. I doubt I will be returning to... More 

Was this review helpful? Yes
Juan A, Gerente at DoubleTree By Hilton Panama City, responded to this review

Hello Thank you for your comments If you plan to come back to Panama someday, we hope to have you in our hotel. Regards Juan M Arboleda More 

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Additional Information about DoubleTree By Hilton Panama City

Address: Via Espana & Federico Boyd Ave, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree By Hilton Panama City 4*
Number of rooms: 213
Reservation Options:
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Also Known As:
Doubletree By Hilton Panama City Hotel Panama City
Hotel Style:
#7 Best Value Hotel in Panama City
#24 Luxury Hotel in Panama City

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