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Hotel Riu Plaza Panama

4.0 of 5 Calle 50 con 53 este | Urb. Marbella, Panama City, Panama
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Hotel Riu Plaza Panama
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Hotel Riu Plaza Panama
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1,181 reviews from our community

Traveler rating
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    402
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    41
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218
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We wanted a convenient, full-service Panama City hotel and picked the Riu based on online reviews. It was even better than expected--a pretty perfect hotel. The rooms were comfortable, spotless, with particularly nice amenities (in addition to the usual toiletries we were given toothbrushes, toothpaste, a sewing kit, and more). We'd booked an "executive" room, which included bathrobes and a... More 

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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Booked Club Twin Double Room - Given Room with 1 double bed at 2pm with promise of second double bed in 30mins - same promise at 3pm, 4pm and every hr untill 9pm - Got back to room after a night out at 2am and found a child's single bed had been fitted - After an hr trying to get... More 

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1 review
1 of 5 stars Reviewed 1 week ago

The service in the hotel is awful!Personal don't understand English,room service and restaurant too.Im disappointed and never get back here.They don't even have bathrobe!And when I called to the room service ,they told me that the bathrobe they have only in vip rooms!

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RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza Panama, responded to this review

Dear Mr/Ms. Диана Г, Thank you for taking the time to give us your feedback and for expressing your concerns. For us every comment is helpful to improve the hotel’s services and for ongoing and future staff training. We are sorry to hear that our customer service failed to live up to your expectations. We apologise for the inconvenience regarding... More 

2 reviews
1 of 5 stars Reviewed 1 week ago

This hotel with a barely speaking english staff, with in complete rooms, incompetent staff!! There were no bath robes or slippers in our room. After i called to ask for some, they said its only reserved for vip customers. The first day i arrived, i called into house keeping (where of course no one spore english) and after a tiering... More 

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Senior Contributor
31 reviews 31 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

I know this Hotels from businesstravelling. This time I was travelling with my wife and with a backpack. When we arrived, no-one did open the taxi-door we entered the receptionhall, there were 5 employees free, but no one cared about us, we went there and informed that we do have a reservation for the executive floor, they did not believe.... More 

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Panama City, Panama
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I wouldn't be doing the RIU justice if I labeled it solely as a a business hotel. The RIU teeters on FIVE stars and the only thing holding it back is the overall size of the grounds and its central location in the heart of area bancaria alongside calle 50. As you enter the hotel there is a groovy Sushi... More 

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Ottawa, Canada
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our room was a large senior suite and was kept clean by the staff. Unfortunately, previous occupants had stained the nice sofa. The bed was comfortable and the expansive bathroom area was nice, though with little privacy. The "guest" washroom was a nice touch. The breakfast buffet was pretty good and had a large selection. My only minor complaint was... More 

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1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Had a great stay. Problems include having to call to the front desk over and over to get wifi codes. We never received information on the crown level. I only found out that my family and I could use because I went in and asked whilst killing time. This was on the second to last day of our 10 day... More 

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Seattle, Washington
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Male staff at the pool bar were creepy - pushing my girlfriend and I to have more drinks and leering at us. I don't think they knew we were together. They also apparently are used to people who dress much nicer than we do. We can't help that we're from the dressed-down culture of techie Seattle. They tried to kick... More 

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London, United Kingdom
Top Contributor
72 reviews 72 reviews
31 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is impressive but the facilities are no way close to a 5 star hotel. Starting with the Pros, the lobby is impressive, the rooms are good, the pool area is nice, walking distance to a few good restaurants and bars. Cons- The food is probably the worst I have ever eaten in Panama. The food in room service... More 

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Additional Information about Hotel Riu Plaza Panama

Address: Calle 50 con 53 este | Urb. Marbella, Panama City, Panama
Location: Panama > Panama Province > Panama City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Riu Plaza Panama 4*
Number of rooms: 644
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Also Known As:
Hotel Riu Plaza Panama Panama City
Hotel Style:
#5 Spa Hotel in Panama City
#6 Business Hotel in Panama City
#9 Family Hotel in Panama City
#11 Luxury Hotel in Panama City

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