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Best Western Las Mercedes

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Km 11. 5 Carretera Norte, Managua RD-46, Nicaragua
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Best Western Las Mercedes
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415 Reviews from our TripAdvisor Community

Traveler rating
    74
    138
    102
    49
    52
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Best Western Las Mercedes
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Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 8, 2015 via mobile

I don't even know where to start - maybe with the fact that it is currently 10:51pm as I write this, and why am I up at this hour?? Because we ended up staying an extra day in Managua & decided since this hotel is literally across the street from the airport, it would be a good idea. WRONG. There... More 

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at Best Western Las Mercedes, responded to this review

Dear Mrs. Sharpe On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to... More 

Quebec City, Canada
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 6, 2015

Having a early flight the next morning, I took this hotel because of it location: litteraly in front of they airport. And if you don't like the experience of crossing a 6 ways urban highway, they have a shuttle. I really enjoyed the style of the hotel, which look like a small colonial town. Rooms and clean and confortable. Two... More 

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BEST WESTERN L, Front Office Manager at Best Western Las Mercedes, responded to this review

Dear And Valued Guest BEST WESTERN Hotel Las Mercedes appreciates your recent stay with us, your complete satisfaction is our primary concern, and your feedback is paramount to our success. Thanks you for giving us the opportunity to serve you and hope to have you more often, please let us know how we can improve. Lester Prado Front Desk Manager... More 

La Crosse, Wisconsin
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 4, 2015

As others have said, absolutely can't beat the proximity to the airport. Breakfast buffet was beautiful and a great variety was offered. Our group did have an opportunity to enjoy the pool and poolside bar. Very pretty setting, pool area was spotless. This is really a very pretty hotel with many quaint little outdoor gathering spaces, interesting open air design,... More 

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BEST WESTERN L, Front Office Manager at Best Western Las Mercedes, responded to this review

Dear and Valued Guest We really appreciate your feedback. Your complete satisfaction is our primary concern and your feedback is paramount to our success. Thanks you for giving us the opportunity to serve you and hope to have you more often, please let us know how we can improve. We believe that Relationship Building is the key to the success... More 

Ladner, Canada
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 1, 2015

Our family of 4 stayed here on the last night of our trip to Nicaragua. Perfect place to stay to catch your 8am flight out in the morning. Got up at 5am and just walked across the street with our bags, checked in, had brekky at the airport - no stress. Both pools were clean and refreshing, rooms clean too.... More 

Was this review helpful? Yes 1
BEST WESTERN L, Front Office Manager at Best Western Las Mercedes, responded to this review

Dear and Valued Guest Your complete satisfaction is our primary concern and your feedback is paramount to our success. Thanks you for giving us the opportunity to serve you and hope to have you more often, please let us know how we can improve. We believe that Relationship Building is the key to the success of our business. Lester Prado... More 

Top Contributor
109 reviews 109 reviews
29 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed February 27, 2015

Right across from the airport but far away from town, this is a good arrival/departure hotel. It has a couple of nice pools, nice enough rooms but you pay a good price for these things. This is not the place to stay if you want to see the sights of Managua since it is a long taxi ride to the... More 

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BEST WESTERN L, Front Office Manager at Best Western Las Mercedes, responded to this review

Dear and Valued Guest Thank You for your feedback this one is very important to us, you are helping us to be better day by day, please let us know how we can improve to provide at our guest a better stay,comfort and satisfaction. that you deserve Lester Prado Front Desk Manager BEST WESTERN Las Mercedes Managua More 

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 26, 2015

Stayed two separate nights at the beginning and end of a mission trip to Nicaragua. Rooms were clean. Air works well. Breakfast buffet is very good. The property is lovely with a small and a large pool. Front desk was helpful and spoke English. Can't beat the location to the airport. Literally across the street. Beds were quite comfortable and... More 

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BEST WESTERN L, General Manager at Best Western Las Mercedes, responded to this review

Dear and Valued Guest BEST WESTERN Hotel Las Mercedes appreciates your stay with us, your complete satisfaction is our primary concern, and your feedback is paramount to our success. Thanks you for giving us the opportunity to serve you and hope to have you more often, please let us know how we can improve. Lester Prado Front Desk Manager BEST... More 

Bristol, United Kingdom
Contributor
19 reviews 19 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 25, 2015 via mobile

Arrived late evening (shuttle was a no show, despite informing them of our arrival time and requesting it) room was fine, good AC, comfortable bed, left for an early flight so didn't experience breakfast. Perfectly good for a stopover but certainly not a spot for a short break.

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at Best Western Las Mercedes, responded to this review

Dear and Valued Mrs. Thank you for your feedback, your opinion is very important to us, we strive every day to improve so we may serve you better as you deserve. I apologize for the inconveniences experienced during your last stay wilth the shuttle service. We strive on being service oriented in a pleasant and efficient manner, we will coach... More 

Stewart, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 22, 2015

We stay at the Los Mercedes every year at the beginning and sometimes the end of our work trip to Nicaragua. We find the facilities clean, the staff friendly and helpful and the restaurant a wonderful place to eat. We especially look forward to the omelet chef who fixes the best omelets we have ever tasted!

Review collected in partnership with Best Western

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at Best Western Las Mercedes, responded to this review

Dear and Valued Guest Your complete satisfaction is our primary concern, and your feedback is paramount to our success. Thanks you for giving us the opportunity to serve you and hope to have you more often, please let us know how we can improve. If I can be of assistance in the future, please don't hesitate to contact me at... More 

Toronto, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 21, 2015

We stayed here on this last night of our trip. Location is great for airport, rooms are not big but the beds are very comfortable and air works good. The big pool is nice and the buffet breakfast that is included is great! The people at the front desk speak good English. If we go to Nicaragua again, I would... More 

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at Best Western Las Mercedes, responded to this review

Dear and Valued Guest Your complete satisfaction is our primary concern, and your feedback is paramount to our success. Thank you for let us knows that we doing a great job and we going to do it much better Thanks you for giving us the opportunity to serve you and hope to have you more often, please let us know... More 

Elmhurst, Illinois
Top Contributor
328 reviews 328 reviews
152 hotel reviews
256 helpful votes 256 helpful votes
4 of 5 stars Reviewed February 20, 2015

The hotel is concenient for very early flights. The rooms were clean, adequate and quiet. They provide complimentary coffee/tea and bottled water, a nice touch. They have two swimming pools, which in our opinion, need major refurbishment. I understand that this is not a resort but if they have two pools, they should be well maintained. The chaise loungers in... More 

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at Best Western Las Mercedes, responded to this review

Dear and Valued Guest Your complete satisfaction is our primary concern and your feedback is paramount to our success. Thanks you for giving us the opportunity to serve you and hope to have you more often, Our goal this year is the restoration of our main entrance, lobby, restaurant and swimming pool area. Lester Prado Front Desk Manager BEST WESTERN... More 

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