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BEST WESTERN Las Mercedes

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Km 11 Carretera Norte, Managua RD-46, Nicaragua
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BEST WESTERN Las Mercedes
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BEST WESTERN Las Mercedes
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389 reviews from our community

Traveler rating
    68
    129
    96
    46
    50
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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La Jolla, California
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We were here for one night because we had an early morning flight. The service was terrible we asked for a taxi and it was 40min late, then it was over priced so we didn't go out and went to the hotel restaurant . The waiter ignored us and then came and only took one persons order and walked away... More 

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at BEST WESTERN Las Mercedes, responded to this review

Dear and Valued Guest Thank you for your feedback, your opinion is very important to us, we strive every day to improve so we may serve you better as you deserve.I apologize for the inconveniences experienced during your last stay. I am so sorry to hear that our staff in the restaurant was not friendly with you and professional, we... More 

Canaan, New Hampshire
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The reviews on here were right. This hotel is directly across the street from the Managua, Nicaragua airport. I was hesitant but as soon as I walked out of the terminal door, I saw the Best Western sign (it was night, so it was easier to see). It took about two minutes to walk and cross the three lanes of... More 

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at BEST WESTERN Las Mercedes, responded to this review

Dear and Valued Guest BEST WESTERN Hotel Las Mercedes appreciates your recent stay with us, your complete satisfaction is our primary concern, and your feedback is paramount to our success. Thanks you for giving us the opportunity to serve you and hope to have you more often, please let us know how we can improve Lester Prado Front Desk Manager... More 

Seattle
Top Contributor
71 reviews 71 reviews
39 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here twice while transferring to Corn Island. A nice hotel with good facilities. Rooms were fine although lots of hall noise from tile walkways. Did not receive our scheduled wake up calls. Coffee pot did not work in one room. TV worked my first trip, but stopped on the 2nd. Some English channels. WiFi OK. Lots of choices for... More 

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at BEST WESTERN Las Mercedes, responded to this review

Dear and Valued Mr. We really appreciates your recent stay with us, your complete satisfaction is our primary concern, and your feedback is paramount to our success. I apologize for the inconveniences experienced during your last stay. Please feel free to contact us directly at the hotel, we want you back with us. We want to make it right for... More 

Oceanside, California
Contributor
18 reviews 18 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We always stay here when flying to/from Managua. It's right across the street. Staff is nice. Rooms are good. Restaurant has good food. Nice pool. Always some kind of party going on there. I recommend this hotel to others and have brought friends there as well.

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at BEST WESTERN Las Mercedes, responded to this review

Dear and Valued Mrs BEST WESTERN Hotel Las Mercedes appreciates your recent stay with us, your complete satisfaction is our primary concern, and your feedback is paramount to our success. Thanks you for giving us the opportunity to serve you and hope to have you more often, please let us know how we can improve. Lester Prado Front Desk Manager... More 

Springfield, Missouri
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stay here every time we travel to Nicaragua. The service is excellent, rooms are comfortable and clean. Transportation in and out of the airport is superb! Makes travel a whole lot nicer! Breakfast Buffett, snake bar and room service A+

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at BEST WESTERN Las Mercedes, responded to this review

Dear and Valued Guest Your complete satisfaction is our primary concern and your feedback is paramount to our success. Thanks you for giving us the opportunity to serve you and hope to have you more often, please let us know how we can improve. We believe that Relationship Building is the key to the success of our business If I... More 

Notre-Dame-de-Lourdes, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel had clean, very nice room. Nice pool and pool area. Beautiful grounds, the ambiance was excellent. Very helpful and friendly staff (lobby, restaurant, gift shop). the restaurant food was excellent. Very handy being at walking distance from the airport.

Review collected in partnership with Best Western

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at BEST WESTERN Las Mercedes, responded to this review

Thank you for your recent stay with us, your complete satisfaction is our primary concern, and your feedback is paramount to our success. Thanks you for giving us the opportunity to serve you and hope to have you more often, please let us know how we can improve. If I can be of assistance in the future, please don't hesitate... More 

VA
Top Contributor
53 reviews 53 reviews
34 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff was not as friendly as the Holiday Inn and the rooms are dated but I kind of enjoyed it. Love the fact that it's across the airport. Had the steak at the restaurant and it was nice. Went to enquire about massages and the girl was kind of rude. I might choose this place again.

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at BEST WESTERN Las Mercedes, responded to this review

Dear Guest Thank you for your feedback, your opinion is very important to us, we strive every day to improve so we may serve you better as you deserve.I apologize for the inconveniences experienced during your last stay. I am so sorry to hear that our staff was not friendly with you, we strive on being service oriented in a... More 

Guildford, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel is in a perfect location for the airport, whether needing an overnight stay before or after your flights to.from Managua. On the whole I would say the facilities, rooms and levels of service were pretty good. My only slight criticism is that the restaurant staff were not overly helpful. They seemed disinterested and performed their duties because they... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at BEST WESTERN Las Mercedes, responded to this review

Dear Guest BEST WESTERN Hotel Las Mercedes appreciates your recent stay with us, your complete satisfaction is our primary concern, and your feedback is paramount to our success. Thanks you for giving us the opportunity to serve you and hope to have you more often I am so sorry to hear that our staff in the restaurant was not friendly... More 

Phoenix
Top Contributor
62 reviews 62 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here one might coming back from jinotega. The room was small but comfortable with two nice windows and nice bathroom. Bed was comfortable. We did have fire ants on one bed. There were plenty of plugs to connect electronics and large bath towels. The room had air conditioning and coffee pot. The hotel included a nice hearty breakfasy with... More 

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at BEST WESTERN Las Mercedes, responded to this review

Dear Guest I am so sorry to hear that our staff in the restaurant was not friendly with you, we strive on being service oriented in a pleasant and efficient manner, we will coach them on the importance in what we consider essential and that is to be friendly on a consistent basis. We believe that Relationship Building is the... More 

Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

I don't even know where to start - maybe with the fact that it is currently 10:51pm as I write this, and why am I up at this hour?? Because we ended up staying an extra day in Managua & decided since this hotel is literally across the street from the airport, it would be a good idea. WRONG. There... More 

Was this review helpful? Yes
BEST WESTERN L, Front Office Manager at BEST WESTERN Las Mercedes, responded to this review

Dear Mrs. Sharpe On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If I can provide any assistance, please don't hesitate to... More 

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