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Barcelo Managua

Travelers' Choice award winner
4.0 of 5
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Club Terraza, Villa Fontana 300 Mts Al Sur, Managua, Nicaragua
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Barcelo Managua
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Ranked #26 of 49 Hotels in Managua
A recent review
5 of 5 stars reviewed 2 weeks ago
Tatarataa San Juan del Sur, Nicaragua
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167 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Juan del Sur, Nicaragua
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at Barcelo Managua in January with my husband and son, and we had a great experience! The room was clean, the A/C worked great, and the staff were very friendly (especially William at reservations and Eida in housekeeping). The breakfast was also very good. I realized after we checked out that I had left a pair of earrings... More 

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Barcelo M, Director de Relaciones Públicas at Barcelo Managua, responded to this review

Dear Guest, Thank you very much for taking the time to share your opinion. thank you for your preference and please Consider your next trip on. We are happy to have filled your expectations, we work step by step to provide our customers the best service and personal attention. Thanks for staying in your Hotel Barcelo Managua is a pleasure... More 

Big Corn Island, Nicaragua
Top Contributor
58 reviews 58 reviews
27 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I have reviewed this hotel before and it was great. This time not so. On check in staff were rude, rolling their eyes. We got our room assignment. In true Nicaraguan style they have decided to paint the WHOLE hotel at once. The fumes in our room were unbelievable! We were switched to a next room - same. Finally taking... More 

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Barcelo M, Director de Relaciones con Clientes at Barcelo Managua, responded to this review

Dear Guest Best regards from Hotel Barceló Managua We appreciate your feedback, we have taken note of everything described. Unfortunately the problems related to the room. Regarding shuttle schedules are established but we always have the option of taxi service operating 24 hours. After researching we found an area of opportunity and improvement. What happened originates from a completely unintentional... More 

Ucluelet, Canada
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 3 weeks ago

Had reservation direct with Barcelo... front desk couldn't find it - showed them email I received welcoming me - not good enough; but I could rebook at full rate! Had to find original reservation on my computer; and then they wanted it emailed to them. This took 45 minutes. Room was missing amenities; hair cconditioner was plugged and TV remote... More 

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Barcelo M, Director de Relaciones Públicas at Barcelo Managua, responded to this review
Google Translation

Estimado Huésped Reciba un cordial saludo de parte de Barceló Managua. Lamentamos no haber cumplido con sus expectativas en cuanto... More 

Guatemala City, Guatemala
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 24, 2015

The hotel is new, so rooms are nice and clean. Great rate for a business trip. Great service, employees are very kind. Good location. I enjoyed my stay, although it was a business trip and didn´t spent too much time at hotel.

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Barcelo M, Director de Relaciones con Clientes at Barcelo Managua, responded to this review
Google Translation

Estimado Emile Reciba un cordial saludo de su Hotel Barceló Managua Primeramente queremos agradecerle sus comentarios y haber elegido hospedarse... More 

1 review
2 of 5 stars Reviewed February 14, 2015

Rooms and restaurant are great. However, for two years in a row despite numerous reminders and clarifications, Barcelo has failed to pick us up at the airport. When you arrive at night, it is very disappointing and stressful to arrange a taxi when airport service is expected.

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Barcelo M, Director de Relaciones con Clientes at Barcelo Managua, responded to this review
Google Translation

Buenos días Anika, Un gusto saludarle Apreciamos mucho habernos hecho llegar sus comentarios, es un placer para nosotros que las... More 

Chicago, Illinois
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 3, 2014

I am on a business trip to Managua, Nicaragua. There are many details to my business needs and the General Manager Javier Ortega and his team have tended to each and every detail of my stay. Thank you so much for a successful stay.

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Barcelo M, Director de Relaciones con Clientes at Barcelo Managua, responded to this review
Google Translation

Estimado Sr. Mamani Es un verdadero placer que usted se hospedará en el hotel, reciba un cordial saludo del equipo... More 

Toronto, Canada
Top Contributor
72 reviews 72 reviews
32 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 2, 2014 via mobile

I was here as part of an organized group a few weeks ago. I was really hoping to get authentic Nicaragua food here but was sadly disappointed with an Itaian inspired menu and Japanese sushi place. Food was comparable if not more expensive than you would find in downtown Toronto - not what I was expecting in Nicaragua. Pool was... More 

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Barcelo M, Director de Relaciones con Clientes at Barcelo Managua, responded to this review
Google Translation

Buenos días Sr. Maverick Benz Reciba un cordial saludo de Hotel Barceló Managua Agradecemos sus comentarios respecto a la variedad... More 

Nicaragua
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 28, 2014

My family and I have stayed over 12 times at Barcelo in Managua and the majority of our experiences have been good/very good. The property is beautifully situated overlooking the city and lake in the distance. Rooms are equipped with most of the conveniences you need/ want. Their suites are lovely and depending upon the season you can get them... More 

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Barcelo M, Director de Relaciones con Clientes at Barcelo Managua, responded to this review
Google Translation

Estimada Roslyn Un gusto saludarle Apreciamos mucho el tiempo y dedicación dirigido en sus comentarios, es un placer para nosotros... More 

Little Rock, Arkansas
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 27, 2014

Look I don't want to overly dis the barcelo. The pool is possibly the cleanest pool I have ever had the pleasure of swimming in.  I also thought the bedding was very clean and crisp.  But there were so many things that made this hotel nice and so many things that made the hotel VERY sketchy that i have to... More 

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Barcelo M, Gerente at Barcelo Managua, responded to this review

Dear user spanishchuck, Kindest regards from Hotel Barceló Managua Thanks for all your valuable comments, that contribute to our continuous improvement, we offer apologies if your stay was not pleasant,about the policies of deposit at time of check in, that process is standards that the brand provides. We are a company committed to the health and quality of service that... More 

Los Angeles, California
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 3, 2014

In a place like Managua where good customer service in general is not the norm, Barcelo its a welcoming exception, the service was excellent, the rooms are clean and comfortable. The food at the restaurant was very good, the hotel staff are great very courteous. The Bad, some part of the hotel look rundown, especially the carpets and there is... More 

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Barcelo M, Gerente at Barcelo Managua, responded to this review

Dear H M Thank you for spending your time to comment on your stay. We were also very pleased to read your comments about general service and the friendly staff in our hotel. I am glad to tell you that we have non smoking and smoking rooms. If you requirement is a smoking room, please dont hesitate to inform us.... More 

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