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Sheraton Presidente San Salvador

Av. La Revolucion, Col. Sn. Benito, San Salvador, El Salvador
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Sheraton Presidente San Salvador
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270 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Frankfurt, Germany
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Hotel is one of the best in Salvador. You can see that this hotel exists for a long time but the service is very good and the rooms are also nice. The bed is gread and you have a good AC which is not loud. The breakfirst is great you have everything you need and you sit kind of... More 

Was this review helpful? Yes
Marketing C, Director de Relaciones Públicas at Sheraton Presidente San Salvador, responded to this review

Thanks for your opinion on our service and breakfast, we look forward to see you again and we are taking note to make the events in our pool area during the night sow this is clear during the day light time to the enjoy of our customers. More 

Burlington, Ontario, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This hotel is the hotel preferred by statesmen. The president of the US has stayed here. But, the rates are competitive. Free internet and a great pool area. A large pool. The dining room is open to the pool area. It's like eating outside and that is want you want in this climate. We have stayed at another well known... More 

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Marketing C, Guest Relations Manager at Sheraton Presidente San Salvador, responded to this review

Thank you very much for your comment about our pool area, we are glad that your last visit went well and specially you enjoyed the time with us; having this kind of comments makes us feel motivated to follow giving a great services to loyalty guests like you. We hope you visit us again. More 

New York City, New York
Level Contributor
52 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed June 13, 2015

I stayed here for a few days on business and found the room to be quite comfortable. I had little interaction with the staff and never ate at the hotel so I can't comment on that. The only negative I experienced was that I couldn't get the TV to switch off of the hotel channel. I didn't bother reporting it... More 

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Marketing C, Director Comercial at Sheraton Presidente San Salvador, responded to this review

Thanks for the comments; we are pleased that you like our hotel. Our goal is to complete the full experience in your next visit to the hotel. More 

Mexico City, Mexico
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed June 13, 2015

I was there for three days during a business trip and the only thing I regret is not bringing my swimming suit!! The building itself isn't exactly new, but they are doing a renovation so it's ok. Do try to get a room facing the pool and near the elevators, otherwise you'll walk a lot. Also, make sure to have... More 

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Marketing C, Director Comercial at Sheraton Presidente San Salvador, responded to this review

Thank you very much for your comment our obejtivo is your satisfaction, we hope to see you soon More 

Tegucigalpa, Honduras
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 9, 2015

Good solid hotel, well appointed rooms. They've recently changed the carpet to a fun interesting design and painted the hallways which freshens it up quite a bit. Rooms either overlook the pool area or the street, but since hotel is not very tall, the view is not great if you focus on the nearby, but quite amazing if you see... More 

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Marketing C, Director Comercial at Sheraton Presidente San Salvador, responded to this review

Thank you very much for your comment,our goal is always to serve our customers and guests in the best way, we are great full for the points to be improved, these will help us to provide a better Service More 

San Pedro Sula, Honduras
Level Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 4, 2015

I spent 2 nights at the hotel. Coincidentally the queen of spain Letizia was spending the night that same time. The Hotel was flooded with secret service agents, police, media, etc. The rooms were nice and clean but the INTERNET- WIFI- was terrible. I had to work from my room and had trouble due to the internet being such bad... More 

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Marketing C, Director Comercial at Sheraton Presidente San Salvador, responded to this review

Thank you for your comments, your recommendations are very helpful to improve our services, we are working already in this especifics points you mentioned. More 

New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 1, 2015

At my stay in San Salvador, my family and I stayed at the Sheraton. Beautiful facility but had a few discrepancies. The first room I got was on the 2nd floor - with a "balcony" but in addition to the balcony- there was a terrace facing the front entrance and a huge tent. No view of the volcano as mentioned... More 

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Marketing C, Director Comercial at Sheraton Presidente San Salvador, responded to this review

Thank you very much for your comments, we are glad you solved the inconvenients during your stay; your suggestions are very important in order to improve and offer the best service in your next stay. More 

Philipsburg, St Maarten-St Martin
Level Contributor
47 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 316 helpful votes
4 of 5 stars Reviewed May 9, 2015

The hotel has improved since my last stay. There was less noise from other rooms, the breakfast was even better, and dinner was kind of ok as well this time. The pool area is lovely, and staff are all very friendly. I didn’t want to return after my previous stay, but I am glad I did.

Was this review helpful? Yes 2
Marketing C, Director Comercial at Sheraton Presidente San Salvador, responded to this review

Thank you very much we are pleased to have filled youre expectations and surpassed the ones of youre previous stay, we work daily to improve the satisfaction of our guests More 

San Jose, Costa Rica
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed May 7, 2015

The hotel is very big, with nice facilities. It has a very good pool area and a nice restaurant with accesible prices. The rooms are big and comfortable. However in a period in which many conscious travelers are opting for more sustainable practices and for reducing their impact on the environment, this hotel has a questionable policy. Even though they... More 

Was this review helpful? Yes 1
Marketing C, Director General at Sheraton Presidente San Salvador, responded to this review

Thanks for your comment, first we apologize for the inconvenience , our intention is to offer a quality service as you deserve, thanks for your opinion as this allows us to improve for your complete satisfaction and committing to prevent this from happening again. More 

Tegucigalpa, Honduras
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 2, 2015

Second time in less than a year. Great hotel, excellent facilities, helpful and polite staff, great food, awesome pool and grounds. Drfinitively recommend it! Breakfast has variety and taste, try the pupusas.

Was this review helpful? Yes
Marketing C, Marketing Coordinator at Sheraton Presidente San Salvador, responded to this review

Dear RobertoHonduras85, Thank you for writing us this comment. It makes us really happy to hear that you enjoyed your stay at our Hotel and that our service and facilities were of your liking. We surely hope to welcome you back here really soon. Sincerely, Sofía González Marketing Coordinator More 

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