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Real InterContinental San Salvador at Metrocentro Mall

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Blvd. de los Heroes and Avenue Sisimiles, San Salvador AP 05 44, El Salvador
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Real InterContinental San Salvador at Metrocentro Mall
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418 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
20 reviews 20 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I give this hotel a 4 because of the great service. Since we checked-in as Platinum members we noticed the quality of service we received from the receptionist. We were on the 8th floor and decided to check out the lounges and bar. The Brazilian restaurant looked very nice and we wanted to go for dinner, but I believe they... More 

Was this review helpful? Yes 2
Real-IC, Gerente at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Felipe R, Thank you for taking the time to share your comments about your recent stay in our property. I am really sorry to hear about your inconvenient at our Nau Lounge, let me tell you that we have taken action to avoid this from reoccurring. We appreciate your feedback and your comments are very important for us. I... More 

Glen Ellen, Calif.
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The modest, dated and basic exterior of this hotel belies a thoroughly modern, well-designed and tasteful interior. This hotel is intimately sized, and efficiently laid out. Its lobby and restaurants are attractive. The food and beverage service are quite good. Excellent breakfast buffet. A Club level lounge, much more "chain-appearing" than the rest of the hotel, still provides a friendly,... More 

Was this review helpful? Yes
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear GregN62, Thank you for taking the time to share your review with us following your recent stay here at the Real InterContinental San Salvador. We are pleased to read that you enjoyed your time in our property. Your comments are very important to us, and it will be a pleasure to share your feedback with our staff. We do... More 

Guatemala City, Guatemala
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

Best hotel in town. The area of the city where it is located is not the best, but the services are excellent. I definitely recommend it, especially Faisca Do Brasil restaurant, very good churrascaria.

Was this review helpful? Yes
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear santiagogaleros, Thank you for sharing your experience following your recent stay in Real InterContinental San Salvador. We are thrilled to see that you enjoyed your stay and that your expectations were exceeded. It will be a pleasure to share your kind words with the team and we hope that your comments will be inspiring for other travelers. We look... More 

Guatemala City, Guatemala
1 review
4 of 5 stars Reviewed 3 weeks ago

All employees where awesome. Attention is excellent. What I didn't like is that the bed was too soft. Seems like an old bed to me. I've stayed before at this same hotel and the beds where always a good reason to choose it. Everything else was fine.

Review collected in partnership with this hotel

Was this review helpful? Yes
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Nadjam R, Thank you for taking the time to review the hotel following your recent stay with us. The constructive feedback provided by our guests allows us to enhance the level of service we aim to deliver throughout the hotel and we greatly appreciate your comments. Let me tell you that our beds have feather mattress topper and 300... More 

Toronto, Canada
Senior Contributor
38 reviews 38 reviews
36 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pros Relatively cheap for a 4-5 star hotel Room size reasonable Free WIFI Pool available for hot days Friendly and good service Safe Connected to large shopping centre Cons Somewhat removed from attractions and on a busy street with congested traffic Food average Very happy with our 7 night stay Recommend booking club lounge room. Worth the free breakfast and... More 

Was this review helpful? Yes
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear ray m, Thank you for taking the time to share your experience following your recent stay in Real InterContinental San Salvador. We are pleased to read that you enjoyed our facilities and services. It will be a pleasure to share your kind words with the team and we hope that your comments will be inspiring for other travelers. We... More 

Ciudad de Guatemala, Guatemala
1 review
5 of 5 stars Reviewed 4 weeks ago

Excelent Service, As hallway the efficiency was manifested The Hotel was clean, quiet, and the environment was extraordinary The food well prepared The place is well located and has everything that we need

Review collected in partnership with this hotel

Was this review helpful? Yes
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear alonsojl, Thank you for taking the time to share your review following your recent stay at our property. We are thrilled to see that you enjoyed our location, food and services. We hope to welcome you back in the not too distant future. Kind regards, Alfonso Martinez General Manager More 

Tirgu Mures, Romania
Top Contributor
168 reviews 168 reviews
92 hotel reviews
152 helpful votes 152 helpful votes
4 of 5 stars Reviewed April 16, 2015

This is a nice hotel not so far from the main attraction in San Salvador. A bit far from the airport, about 35 minutes ride by car. Rooms are comfortable, bed a bit too soft, I removed the second matress. The hotel has 3 restaurants, a very nice gym with new machines ( both cardio and weight training), a nice... More 

Was this review helpful? Yes
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear obsessedbytravelling Thank you for sharing your comments with us following your recent stay here at the Real InterContinental San Salvador at Metrocentro Mall. We are absolutely delighted to read that you enjoyed your stay, it is always so refreshing to hear such positive feedback and I will definitely pass this onto the team. We are looking forward to the... More 

Hong Kong, China
Top Contributor
59 reviews 59 reviews
48 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed April 11, 2015

San Salvador has a very high crime rate. There is always a risk of being robbed here. The area around the MetroCentro Mall is not safe, and it is advisable NOT to walk around the area at night. Therefore, choose a hotel which will look after you, keep you safe and keep you informed, is upmost important. and my opinion... More 

Was this review helpful? Yes 4
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear raymasterman, Thank you for sharing your comments with us following your recent stay. We are absolutely delighted to read that you enjoyed our property and that our local knowledge contributed to your well-being during your stay, however, we regret to hear that you were disappointed with certain elements of your stay. Your comments will be shared with the management... More 

Tampa, Florida
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 7, 2015

I thought this hotel was pretty much to the standards of Intercontinental hotels worldwide. The food was excellent, the room were clean and the service was very good. My only complaint is in regard to the area of the city surrounding the hotel. I was told not to venture out on my own, and it became pretty inconvenient to have... More 

Was this review helpful? Yes 2
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear fe2o3ez, Thank you very much for taking the time to let us know about your experience, I am pleased to read that you enjoyed your time with us, It is always great to receive such positive comments about the service and gastronomy. We look forward to have the opportunity to welcome you back to the hotel in the near... More 

Washington DC, District of Columbia
Top Contributor
69 reviews 69 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed April 5, 2015

We were comp’d by Avianca after they changed our flight (several times). San Salvador is about 30 min away from the airport, but like all Intercontinental’s, this place was stellar. The hotel itself is well-maintained, large, and clean. The staff are all polite and friendly. Our room itself was spacious and clean, with a pretty view of the city. The... More 

Was this review helpful? Yes 2
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Cynthia, Receiving positive and constructive feedback from our guests is important for us, thank you very much for taking the time to convey your comments regarding your recent experience at our property, it is a pleasure to know that you enjoyed your time with us as well as our breakfast and facilities. At the same time, we regret to... More 

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