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Real InterContinental San Salvador at Metrocentro Mall

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Blvd. de los Heroes and Avenue Sisimiles, San Salvador AP 05 44, El Salvador
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Real InterContinental San Salvador at Metrocentro Mall
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Real InterContinental San Salvador at Metrocentro Mall
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393 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Carbondale, Illinois
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We spent three nights here for a conference, and we received excellent service, very comfortable rooms, and the restaurants were wonderful. The price is reasonable and the amenities wide ranging. My only complaint (and it is VERY minor) is that the pool is near a busy street so there is a fair amount of noise.

Was this review helpful? Yes 1
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Cheryl, We would like to take the opportunity to thank you for choosing to stay at Real InterContinental San Salvador and for taking the time to share your comments. We are delighted to receive your comments and praise regarding the team and their service as well as our facilities, however, we apologize for the shortcomings you encountered with regards... More 

New York City, New York
Contributor
11 reviews 11 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Updated property, very comfortable rooms. Restaurants were very good, and we especially enjoyed the brunch. Concierege got us a private tour within minutes from their private taxi service so that we could see San Salvador.

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Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear intervaltraveler_nyc, Thank you for taking the time to share your five-star review with us following your recent stay here at the Real InterContinental San Salvador at Metrocentro Mall. We are absolutely delighted to hear that you enjoyed your stay. We hope to see you in the near future and make your stay another memorable one. Kind regards, Alfonso Martinez... More 

San Pedro Sula, Honduras
Top Contributor
58 reviews 58 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

In this hotel you have one of the best reataurants in town churrasqueria , a brick oven pizza restaurant also, a sushi lounge/bar restaurant. Walking access to the mall and great service! I highly recommend it! Rooms are comfortable! The only downside was my tv would only work in the day and ay night there would be no image just... More 

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Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Jerry, Thank you for sharing your wonderful comments with us following your recent stay with us. We are delighted to read that you enjoyed our restaurants and guestrooms, however, we apologize for any shortcomings you have encountered during your stay, we have taken note of your observations and are working diligently to correct them. We hope to have the... More 

1 review
5 of 5 stars Reviewed February 21, 2015

I ate at Faisca do Brazil and had a lovely time! Awesome food and attention. The meat quality is excellent. A must if you stay in this hotel. Tip: try the sweet roasted pineapple. The hotel is excellent, well located, has a good history in this country.

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Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Erika, Thank you for the time you took to write this great review about our hotel and Faisca Do Brasil Restaurant. We are delighted with your comments and are very happy that you enjoyed your time with us. We are looking forward to welcoming you in the not too distant future. Best Regards, Alfonso Martínez General Manager More 

Top Contributor
101 reviews 101 reviews
17 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed February 19, 2015

Just returned from my annual business trip to San Salvador - have been staying at this property for 25+ years, since the days when it was the lovely Camino Real Hotel. The Real InterContinental remains an excellent business hotel in the city. Very safe, pleasant property. Large modern rooms, extremely clean. Modest size pool behind the hotel (I still miss... More 

Was this review helpful? Yes 1
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear msmbedford, Thank you very much for taking the time to share your experience on your recent stay with us. We are delighted with your comments and very happy that you have enjoyed our guestrooms, gastronomy as well as our facilities and service. We are looking forward to the opportunity to welcome you in the not too distant future. Sincerely,... More 

Peoria, Illinois
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 19, 2015

Excellent hotel in a very 'American' part of the city. Tony Roma's and KFC are across the street, but the hotel restaurant was very good. We went for a short walk at 9:30pm and felt perfectly safe. The staff is so kind, attentive, and professional -- we love the people in Central America! The room was what you expect in... More 

Was this review helpful? Yes 1
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Tim_Viking, Thank you for the time you took to write this great review about our property! We are delighted with your comments and are very happy that you enjoyed our gastronomy as well as our facilities and service. We are looking forward to the opportunity to welcome you back to experience the high standard of service we have become... More 

Athens, Greece
Senior Contributor
47 reviews 47 reviews
28 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 3, 2015

It is a very nice hotel, next to a big shopping mall. The rooms are spacious and include amenities. Nice lobby and very good restaurant both for breakfast and for dinner. We would like to congratulate the Restaurant Manager as well for the special care he showed in our group ( we were 13 persons) , delicious courses and luch... More 

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Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear DANOS S, Thank you very much for taking the time to share your experience and feedback on your recent stay with us. We are very glad that you enjoyed our guestrooms as well as our restaurants and service. We are looking forward to the opportunity to welcome you back to experience the high standard of service we have become... More 

London, Canada
Top Contributor
50 reviews 50 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 31, 2015

We spent only one night here before leaving for Guatemala, but we were very pleased with our comfortable accommodations and the friendly service we received. We arrived quite late in the evening and were happy to find a very comfortable bed awaiting us.The staff were all very attentive and helpful. The hotel is located opposite a major mall, which we... More 

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Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear 53Shadrach, Thank you very much for taking the time to share your experience and feedback on your recent stay with us. We are glad that you enjoy our guestrooms and our service. We are looking forward to welcoming you in the not too distant future. Best Regards, Alfonso Martinez General Manager More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2015

Real Intercontinental San Salvador stands above for the ultimate service and courtesy of its staff and the quality of their food. The hotel is home of 3 of the top 10 restaurants in San Salvador. The hotel feels very new, rooms are outstanding, the service unbelievable. I stayed at the Executive Floor and food, beverages and service were amazing. When... More 

Was this review helpful? Yes
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear PabloRGW: Thank you very much for taking the time to share your experience on your recent stay with us. We are delighted with your comments and very happy that you enjoyed our guestrooms as well as our facilities and service. We are looking forward to the opportunity to welcome you in the not too distant future. Sincerely, Alfonso Martinez... More 

Bengaluru (Bangalore), India
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed January 20, 2015

I had too many bad experiences during my stay here...The first day when I reached the hotel, when I got into the lift after collecting my room key (727), it got stuck on the 7th floor. The door just was not opening. So I went back down (atleast that worked) got to the lobby, took hotel lobby manager with me... More 

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Real-IC, Director General at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Ajay0680 Thank you very much for taking the time to share your experience and feedback on your recent stay with us. We are very sorry for the inconvenience you experienced during your stay, we have taken action to avoid this from reoccurring. I would welcome you to contact me directly at alfonso.martinez@r-hr.com should you wish to discuss your experience... More 

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