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Real InterContinental San Salvador at Metrocentro Mall

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Blvd. de los Heroes and Avenue Sisimiles, San Salvador AP 05 44, El Salvador
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1 room 1 adult
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Real InterContinental San Salvador at Metrocentro Mall
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532 Reviews from our TripAdvisor Community

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1 review
3 of 5 stars Reviewed 6 days ago NEW via mobile

I am a Royal Ambassador spire. The room I got was nice, wifi worked well and the staff in general was friendly. Still, the welcome leaflet states that there is a daily happy hour in the club lounge, but apparently this does apply for the weekends when there's no club lounge. No big deal but info would have been appreciated.... More 

Helpful?
Thank Kim E
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Kim E, Thank you for sharing your comments with us following your recent stay at Real InterContinental San Salvador, as a valued IHG Rewards Club member, your comments are really important to us. We appreciate your constructive feedback, your observations help us to find some improvement areas. We apologize for the inconveniences you mentioned, and we hope to have... More 

Nashville, Tennessee
1 review
5 of 5 stars Reviewed 2 weeks ago

This was my first trip to SAL and the employees at Real InterContinental made it a memorable one. From Cesar greeting me in the morning at breakfast to my final day in the SPA. I would recommend everyone getting a massage to end the work week, it was incredible.

Review collected in partnership with this hotel

Helpful?
Thank jackiel123
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear jackiel123, Thank you you for taking the time to share your five-star review with us following your recent stay here at the Real InterContinental San Salvador. We are absolutely delighted to read that you enjoyed our facilities and services, and I am glad to know that our staff made your stay memorable. I will be more than glad to... More 

Norcross, Georgia
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Well maintained, super clean, quiet and attention to details makes the Real InterContinental my choice from here on while staying in San Salvador. However more than all this the staff here is just fantastic! I cannot say thank you enough to Christian, Ivan, Janneth and Vladimir for making my stay so much more welcoming.

Helpful?
Thank ramotravels
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear ramotravels, Thank you you for taking the time to share your five-star review with us following your recent stay at the Real InterContinental San Salvador. We are absolutely delighted to read that you enjoyed our facilities and services, and I am glad to know that our staff made your stay memorable. I will be more than glad to share... More 

San Jose, Costa Rica
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 24, 2015

Real Interncontinental San Salvador is the only hotel where i stay when i have to travel to El Salvador, as soon as get into the recepcionist i feel like at home, and the staff do everything to make me feel like at home. This time i spend my birthday night at the hotel, and they noticed and sent me an... More 

Helpful?
Thank Tatiana M
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Tatiana M, Thank you for sharing your wonderful comments following your recent stay at Real InterContinental San Salvador, your comments are very important to us. We are absolutely delighted to read that our staff made your stay memorable. We hope to welcome you back in the not too distant future. Kind Regards, Alfonso Martinez General Manager More 

vancouver
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed December 22, 2015

I travel extensively and have been a guest of the Intercontinental Hotel in many cities in Canada, United States, Central and South America. Generally, I have been treated well and if mistakes were made, they were promptly rectified reflective of a quality and service oriented hospitality organization. I very rarely use the Best Price Guarantee but it is comforting to... More 

Helpful?
1 Thank Gary L
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Mr. Gary L, Thank you for taking the time to share your review with us. We apologize for the inconvenience you had with your reservation. We always try to respect our rates policies. However, some times we have to make a big effort to keep the best offer in comparison with other travel web sites. I would like to... More 

Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 20, 2015

This hotel is located across from Metrocenter Mall, the biggest mall in El salvador (it has a direct bridge connection to it) so if you're into shopping it's great. Personally this doesn't appeal to me so I'm not sure what kind of stores are in the mall. Otherwise, the hotel is also pretty close to must-see sites including San salvador... More 

Helpful?
Thank Theo A
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Theo A, Thank you for sharing your wonderful comments with us following your recent stay at the Real InterContinental San Salvador, your comments and observations are very important to us. We are absolutely delighted to read that you enjoyed your stay, I am glad to know that our staff was helpfull and efficient. I am happy to hear that... More 

Dallas, Texas
1 review
1 of 5 stars Reviewed December 12, 2015

Stay at the Crowne Plaza in San Salvador instead. It is by far better, whether it is in terms of quality of service, establishment, room quality, among others. As a royal ambassador, this is by far perhaps the poorest of Intercontinental locations that I have stayed at. Below is a list of things I did not enjoy about this hotel:... More 

Review collected in partnership with this hotel

Helpful?
Thank 914danielu
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear 914danielu, Thank you for taking the time to share your comments with us. We sincerely apologize for the inconvenience you had during your last stay. The service you describe is not the usual provided by our high standars, however we will take care and monitor our staff procedures. Please be sure that we will manage this situation with the... More 

Level Contributor
38 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed December 3, 2015

We were here in May earlier this year, and then again in November during Thanksgiving. I returned because the first time was very good, thought it'd improve come the second time. I was wrong. I was not offered an upgrade as an IHG Platinum member, and the room given was just OK- not what I'd expect for a standard room.... More 

Helpful?
Thank Felipe R
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Felipe R, Thank you for taking the time to post a review about our property after your recent stay with us. I am sorry to hear that your stay was not as you would had liked. The constructive feedback provided by our guests allows us to enhance the level of service we aim to deliver, and we greatly appreciate... More 

Sacramento, California
Level Contributor
86 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed December 2, 2015

Set aside my frugal ways for a few days and checked into the Real Intercontinental Hotel across from Metrocentro Mall. What a treat. The room was superb as was the staff. Their attention to detail at the breakfast buffet will have me coming back.

Helpful?
Thank Doug_Doodle
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear Doug_Doodle, Thank you very much for your wonderful comments! It is really good to know that you would choose us again. It will be our pleasure to welcoming you back in a near future. We appreciate your time posting your review. We will share your comments with our team, it will motivate them to keep giving the best qualified... More 

Simi Valley, California
1 review
5 of 5 stars Reviewed November 28, 2015

To me, the stay at San Salvador’s Real Intercontinental Hotel was as mystical as visiting Shangri-La. The harmonious Valley of the Hamacs, as if it were gently guided from a mystic lamasery, is enclosed in the western end of the Boquerón Volcano, and far in the distance in the Jiboa Valley is the Chinchontepec Volcano. The San Salvador Metro Area... More 

Review collected in partnership with this hotel

Helpful?
Thank berdugo1
Real-IC, General Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review

Dear berdugo1, Thank you for sharing your wonderful comments with us following your recent stay here at the Real InterContinental San Salvador, your comments are very important to us. We are absolutely delighted to read that you enjoyed your stay, I am glad to know that our staff was helpfull and efficient. And I am happy to hear that our... More 

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