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Hotel Rus

4 Hospitalna Street, Kiev 01601, Ukraine
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Hotel Rus
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Hotel Rus
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466 reviews from our community

Traveler rating
    80
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Houston, Texas
1 review
2 of 5 stars Reviewed 3 days ago NEW

booked it online a month before my actual stay there. Requested a crib, but it wasn't in the room when we arrived. The suite we booked doesn't have a door between the rooms, which is not convenient at all since we stayed there with a toddler and needed 2 separate bedrooms. The receptionist wasn't very friendly. The restaurant was terrible!... More 

Was this review helpful? Yes 1
PremierHotelRus, Guest Relations Manager at Hotel Rus, responded to this review

Dear Elena. Thank You for finding time to comment Your staying. Firstly, on behalf of my name and the name of the General Manager, let me express our sincere regret, that You experienced such inconveniences. I remember You accommodation and checked all the details of Your reservation one more time after receiving Your review. We really had an information, that... More 

Gothenburg, Sweden
Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed for 4 nights at the Rus Hotel. Quite centrally located with lots of restaurants nearby. We booked a suite and it was clean and nice with a good view. The breakfast buffet had lots of choices and also an "egg" station where you can get omelettes etc. We found the hotel a good choice with a very good price... More 

Was this review helpful? Yes
PremierHotelRus, Guest Relations Manager at Hotel Rus, responded to this review

Dear Guest. We are glad to receive Your review with the compliments to our breakfasts and to the room interior. Judging on the temporary level of prices for the hotel services, Premier Hotel Rus offers very good value for money. In Your review You are suggesting, that the football fans may be walking around in the days of matches. The... More 

Manchester
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

A really nice, but a little dated hotel in the vicinity of Olympic Stadium. We paid a low amount and recieved a small room but this was clean and contained everything we needed. WiFi was okay. The breakfast offerings were broad, but not necessarily to everyone's tastes. Hotel staff excellent troubleshooting issues with other parties on our behalf. A good... More 

Was this review helpful? Yes
PremierHotelRus, Guest Relations Manager at Hotel Rus, responded to this review

Dear Guest! Thank You for choosing Premier Hotel Rus for Your visit to Kiev! It’s pleasant to read such comments about our services! We hope, that on Your next staying You will have the same good experience. At least we will do our best to achieve this. If You need any help, our staff will be glad do that. We... More 

Moscow, Russia
2 reviews
3 of 5 stars Reviewed 2 weeks ago

A real curate's egg of a place - to be honest, after seeing the price I didn't have high expectations and in the main they were surpassed. The place is clean and well kept, if a little jaded in parts. The room was comfortable and clean. The first surprise was trying to put dinner on my bill in the bar... More 

Was this review helpful? Yes
PremierHotelRus, Guest Relations Manager at Hotel Rus, responded to this review

Dear Mr. Devid. Thank You for taking time to comment Your staying at Premier Hotel Rus in such ingenious manner. Critical reviews are often useful, they help to understand the drawbacks and to work on them. There are some moments, which are difficult to influence, we can not repair all the rooms in a month or even in a year,... More 

Riga, Latvia
Top Contributor
77 reviews 77 reviews
36 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Reason: 5 days/4 nights business trip to Kiev Room 1117 Had the room with windows to football stadion on 11th floor. Good, big room. As a complimentary every day I had a bottle of still water (really appreciate it). Room contains one big bad, fridge, TV. Bathroom as small, with bath. No hear drier in the room, but it was... More 

Was this review helpful? Yes
PremierHotelRus, Guest Relations Manager at Hotel Rus, responded to this review

Dear Guest. We are grateful for Your detailed and objective review. Thank You for admitting our rooms to be big and comfortable and the breakfast to be variable. You are absolutely right, while Your staying there were several conferences holding at the hotel, so it was the reason of the drawbacks of service in the restaurant, slower Internet in the... More 

Indiana
Top Contributor
160 reviews 160 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had the opportunity to stay again at the Hotel Rus in Kiev. Once again the service was excellent!! One of the few reasonably priced hotels I have found in the area that also provides good customer service! We had 3 rooms at the hotel. All rooms were clean and comfortable. Not large by US standards, but large compared to... More 

Was this review helpful? Yes
PremierHotelRus, Guest Relations Manager at Hotel Rus, responded to this review

Dear Guest. Thank You for being our regular Guest and for coming back again. It is very pleasant to have Your review with such kind words about the customer service. We are grateful, that You paid attention, that the rooms are of the normal size comparing to the European standards and that they were clean and comfortable. Maids would be... More 

Basel, Switzerland
Top Contributor
64 reviews 64 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 13, 2015

Hotel is situated within walking distance of the shopping area. The lobby floor hosts concierge function, reception and lobby bar (serving only Sushi). My room on 19 floor was a bit cramped but was OK for a weekend stay. Service is OK, clean and English speaking staff. I believe renovation of restaurant will take place over time. Right now it... More 

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PremierHotelRus, Guest Relations Manager at Hotel Rus, responded to this review

Dear Mr. Krus. Thank You for Your review. We took into consideration Your comments regarding the restaurant. At the moment it is mostly used for the breakfast and lunches of our guest. Having 451 rooms and huge meeting areas we need the spacious restaurant. To have the cozy atmosphere I would advice to visit our bar "Terrace", which is on... More 

Gothenburg, Sweden
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 6, 2015

We stayed in their two bed suites and while the quality of the rooms were old-school (Imagine a trip to your grandmas house, crt-tv and all) the cleanliness and facilities were top notch. The rooms vary quite a bit in quality though, one was a lot more modern. The breakfast buffet (part of the price) was amazing and while the... More 

Was this review helpful? Yes 1
PremierHotelRus, Guest Relations Manager at Hotel Rus, responded to this review

Dear Guest. Thank You for finding time to comment Your staying at Premier Hotel Rus. It is always important to know, what Your Guest thinks. You are right, some of the rooms were renovated, so they may look more modern and another are planed to be done. We are grateful for the good words about the cleanliness of the room... More 

Bogota
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 4, 2015

I stayed 3 nights here over a long weekend. In my opinion the hotel offers excellent value for money - yes the standard rooms are a little on the small side but absolutely fine if you are travelling light (if you're not then the superior/business rooms - which I assume are a little bigger - do not appear to be... More 

Was this review helpful? Yes 1
PremierHotelRus, Guest Relations Manager at Hotel Rus, responded to this review

Dear Guest. Thanks a lot for such a great review. It is good to know, that You enjoyed staying at Premier Hotel Rus. We are grateful for the high evaluation of our services. In reply to Your worries, we want to assure You, that as long as we are working for such Guest like You, we have the intention to... More 

Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed April 2, 2015

This is my first choice hotel when coming in kiev. Like almost everything here. I have been in different rooms of different types and they are comfortable. Extremely helpful reception staff. Even if there is any problem, they will solve it fast and with the smile. They all know english. They all are great, especially Mehdi, Gust relation manager Tatiana,... More 

Was this review helpful? Yes
PremierHotelRus, Guest Relations Manager at Hotel Rus, responded to this review

Dear Mr. Stewart. Happy to receive Your review. It is for us one more opportunity to express the highest respect to You and to thank You for being our Regular Guest. The whole Reception team sends You our best wishes. In case there will be any possibility to be useful for You, please, let us know. Best regards, Tatiana Kolyadyuk... More 

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