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Crystal Palace Hotel

Travelers' Choice award winner
18 - 20 Cpt. Av. Alexandru Serbanescu | 1st District, Bucharest, Romania
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Crystal Palace Hotel
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44 Reviews from our TripAdvisor Community

Traveler rating
    10
    26
    7
    1
    0
See reviews for
2
2
6
31
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Budapest, Hungary
1 review
4 of 5 stars Reviewed 4 days ago NEW

The hotel and its services are really 4 star, rooms are a bit old fashioned in style, but in good condition and they have everything what business travelers need during their stay (including free-wifi as one of the most important facilities). What I want to emphasise is the customer care I experienced. Every employee of the house was extraordinary friendly,... More 

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Vienna, Austria
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

excellent located, near to Airport and Business area of Bucharest. Parking free, fast Internet free. Confortable, good rooms, perfect bed. Extremely friendly staff. Was much better as expected. Thank you !

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Bogdan D, General Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for your kind review and for choosing our hotel during your visit to Bucharest. We are glad that you found our hotel suitable to your expectations and we hope to have you back as our guest again next time you will visit Bucharest. Sincerely yours, Florin Badita General Manager More 

Skovlunde, Denmark
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Had a Junior Suite two days. The only positive thing to say, is that internet bandwidth through wifi was fine (as it is generally in Romania). Otherwise this hotel was a disappointment. I have stayed in several hotels in Bucharest, and cannot recommend this one. The only thing I asked for specifically, was a quiet room, and I got one... More 

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Bogdan D, General Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for being our guest during your last visit in Bucharest and for your review towards our hotel. Your sincerity is highly appreciated as we constantly search for improving our offered services. We are pleased to know that the internet was functioning properly, mostly taking into consideration the fact that the hotel was fully booked during your... More 

Slobozia, Romania
1 review
5 of 5 stars Reviewed March 27, 2015

Good location for business travelers and pretty close to the airport. Yet it took me only 10 minutes on a Friday night to reach the Old City. The staff is very friendly and helpful, rooms are clean and breakfast is excellent. I definitely recommend it!

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Alexandria
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 25, 2015

This is a very good property, with excellent friendly professional staffs from the reception desk, to the restaurant personnel to the room keepers who always acknowledge you when they see you walking the hallway. My room was very good, but the bathroom is a little "tight," not much room to move around inside. The lobby is outstanding and the breakfast... More 

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1 review
5 of 5 stars Reviewed March 15, 2015 via mobile

The hotel is full of kind people who are always ready to help you with any type of problem. My room was warm,clean and with a great view in the afternoon. I had a front room. It was an excellent choice. Can't wait to go back.

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Wehl
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 1, 2015

Stayes here for two nights on business. Service is great and room has everything you need and is of a good size. Only downside is the TV screen is quite small (24" or so) and Wifi is a bit unrealiable. My room was too close to the elevator and I could here it going up and down all the time.... More 

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Bogdan D, Owner at Crystal Palace Hotel, responded to this review

Dear Sir, Thank you for your kind words with reference to our hotel. We are glad that you have found it suitable to your expectation and we look forward to have you back as our guest next time you will visit Bucharest. Kind regards! More 

Warsaw, Poland
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 24, 2015 via mobile

This is your average, 4* hotel. Nothing out of the ordinary. I stayed there once for 2 weeks (which is probably unusual since this is a typical business oriented hotel) and got an upgraded room. Plus for that, shows that they care.

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Constanta, Romania
Contributor
13 reviews 13 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 8, 2014

It's a nice hotel, clean, with a good restaurant. Although it's rated at 4*, i wouldn't give it more than 3, because of the small rooms and bathroom, and the furniture. Also, for me it was an inconvenience since it was a little cold, there isn't a smoking area . You have to step outside, in front of the hotel.

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Bogdan D, Owner at Crystal Palace Hotel, responded to this review

Dear Oana, Thank you for your review. We are glad that you have found our hotel nice. We hope that next time you will visit Bucharest, we will have the occasion to host you again in one of our Executive Guest Rooms or Junior Suites, as you will definitely enjoy the generous space. Thank you for sharing your experience with... More 

Vasteras, Sweden
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 22, 2014

The traffic being as it is in Bucharest (and then it's raining), it's very important for a business traveler to get a hotel relatively close to its intended target office and close to available taxis and transportation hubs. This hotel is very well positioned from this point of view. Pros: Friendly and helpful personnel, very good food, cleanliness, free WiFi;... More 

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