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Crystal Palace Hotel

Travelers' Choice award winner
18 - 20 Cpt. Av. Alexandru Serbanescu | 1st District, Bucharest, Romania
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Crystal Palace Hotel
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50 Reviews from our TripAdvisor Community

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Traveler rating
    14
    27
    8
    1
    0
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35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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  • French first
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    (13)
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    (16)
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    (8)
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Level Contributor
3 reviews
5 of 5 stars Reviewed today NEW

Our stay in this hotel was just great.when we arrived we have been upgraded from doble room to junior suite!we found in our room a complimentary fruit basket:).the hotel is very well maintained,the location is great(nearby shopping areas,airport and not faraway from downtown?rooms are big ,the same the bathroom,and the staff very friendly!

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London
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel countless times over the past 10 years It is awesome. Rooms are just fine. Comfortable and with good air conditioning/heating. Food in the restaurant is high quality. Location to get to the airport fast or in to town is ideal. However what stands this hotel apart from the many others around like it is... More 

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Bogdan D, General Manager at Crystal Palace Hotel, responded to this review

My dear old friend, Thank you for your review and kind words. I am honored by your comments and it feels incredible to find out that we comply with your expectations and offer you the comfort you need. We look forward to have you back as our special guest. All the best, Florin Florin Badita General Manager More 

Iasi
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 21, 2015

This is actually the first time I write a review just upon arriving at the hotel. But that's because it's my third or fourth stay here and it's always been the same: an exquisite stay. Rooms are cosy and welcoming, staff is friendly and always smiling - everything makes you feel welcome. Breakfast is still one night away, but I'm... More 

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Bogdan D, General Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for your kind review and for choosing our hotel during your visit to Bucharest. It is always a real pleasure to know that we rise to our guests’ expectations and we look forward to welcome you back next time you visit Bucharest. Sincerely yours, Florin Badita General Manager More 

Level Contributor
3 reviews
5 of 5 stars Reviewed June 15, 2015

We had an excellent week in the Crystal Palace. The room was very clean, comfortable and well laid out.The staff were very helpful and friendly. The breakfast was a very relaxed and enjoyable experience with a good selection.

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Bogdan D, General Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for your kind review and for choosing our hotel during your visit to Bucharest. We are glad that you enjoyed all offered services and we look forward to have you back as our guest again. Kind regards, Florin Badita General Manager More 

Budapest, Hungary
1 review
4 of 5 stars Reviewed May 28, 2015

The hotel and its services are really 4 star, rooms are a bit old fashioned in style, but in good condition and they have everything what business travelers need during their stay (including free-wifi as one of the most important facilities). What I want to emphasise is the customer care I experienced. Every employee of the house was extraordinary friendly,... More 

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Bogdan D, General Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for your kind review and for choosing our hotel during your visit to Bucharest. We are pleased to find out that we exceeded your expectations and we look forward to have you back as our guest again. Sincerely yours, Florin Badita General Manager More 

Vienna, Austria
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed May 16, 2015

excellent located, near to Airport and Business area of Bucharest. Parking free, fast Internet free. Confortable, good rooms, perfect bed. Extremely friendly staff. Was much better as expected. Thank you !

Was this review helpful? Yes 1
Bogdan D, General Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for your kind review and for choosing our hotel during your visit to Bucharest. We are glad that you found our hotel suitable to your expectations and we hope to have you back as our guest again next time you will visit Bucharest. Sincerely yours, Florin Badita General Manager More 

Skovlunde, Denmark
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed April 29, 2015

Had a Junior Suite two days. The only positive thing to say, is that internet bandwidth through wifi was fine (as it is generally in Romania). Otherwise this hotel was a disappointment. I have stayed in several hotels in Bucharest, and cannot recommend this one. The only thing I asked for specifically, was a quiet room, and I got one... More 

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Bogdan D, General Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for being our guest during your last visit in Bucharest and for your review towards our hotel. Your sincerity is highly appreciated as we constantly search for improving our offered services. We are pleased to know that the internet was functioning properly, mostly taking into consideration the fact that the hotel was fully booked during your... More 

Slobozia, Romania
1 review
5 of 5 stars Reviewed March 27, 2015

Good location for business travelers and pretty close to the airport. Yet it took me only 10 minutes on a Friday night to reach the Old City. The staff is very friendly and helpful, rooms are clean and breakfast is excellent. I definitely recommend it!

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Alexandria
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed March 25, 2015

This is a very good property, with excellent friendly professional staffs from the reception desk, to the restaurant personnel to the room keepers who always acknowledge you when they see you walking the hallway. My room was very good, but the bathroom is a little "tight," not much room to move around inside. The lobby is outstanding and the breakfast... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 15, 2015 via mobile

The hotel is full of kind people who are always ready to help you with any type of problem. My room was warm,clean and with a great view in the afternoon. I had a front room. It was an excellent choice. Can't wait to go back.

Was this review helpful? Yes 1
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