We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crystal Palace Hotel

Travelers' Choice award winner
18 - 20 Cpt. Av. Alexandru Serbanescu | 1st District, Bucharest, Romania
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Crystal Palace Hotel
Professional photos View all
Browse nearby
Crystal Palace Hotel
Add Photo Write a Review

47 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    12
    27
    7
    1
    0
See reviews for
2
2
6
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Russian first
  • Any
English first
  • All months
    (47)
  • Mar-May only
    (13)
  • Jun-Aug only
    (10)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (8)
All months
Iasi
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is actually the first time I write a review just upon arriving at the hotel. But that's because it's my third or fourth stay here and it's always been the same: an exquisite stay. Rooms are cosy and welcoming, staff is friendly and always smiling - everything makes you feel welcome. Breakfast is still one night away, but I'm... More 

Was this review helpful? Yes
Bogdan D, General Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for your kind review and for choosing our hotel during your visit to Bucharest. It is always a real pleasure to know that we rise to our guests’ expectations and we look forward to welcome you back next time you visit Bucharest. Sincerely yours, Florin Badita General Manager More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

We had an excellent week in the Crystal Palace. The room was very clean, comfortable and well laid out.The staff were very helpful and friendly. The breakfast was a very relaxed and enjoyable experience with a good selection.

Was this review helpful? Yes
Bogdan D, General Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for your kind review and for choosing our hotel during your visit to Bucharest. We are glad that you enjoyed all offered services and we look forward to have you back as our guest again. Kind regards, Florin Badita General Manager More 

Budapest, Hungary
1 review
4 of 5 stars Reviewed May 28, 2015

The hotel and its services are really 4 star, rooms are a bit old fashioned in style, but in good condition and they have everything what business travelers need during their stay (including free-wifi as one of the most important facilities). What I want to emphasise is the customer care I experienced. Every employee of the house was extraordinary friendly,... More 

Was this review helpful? Yes
Bogdan D, General Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for your kind review and for choosing our hotel during your visit to Bucharest. We are pleased to find out that we exceeded your expectations and we look forward to have you back as our guest again. Sincerely yours, Florin Badita General Manager More 

Vienna, Austria
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed May 16, 2015

excellent located, near to Airport and Business area of Bucharest. Parking free, fast Internet free. Confortable, good rooms, perfect bed. Extremely friendly staff. Was much better as expected. Thank you !

Was this review helpful? Yes 1
Bogdan D, General Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for your kind review and for choosing our hotel during your visit to Bucharest. We are glad that you found our hotel suitable to your expectations and we hope to have you back as our guest again next time you will visit Bucharest. Sincerely yours, Florin Badita General Manager More 

Skovlunde, Denmark
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed April 29, 2015

Had a Junior Suite two days. The only positive thing to say, is that internet bandwidth through wifi was fine (as it is generally in Romania). Otherwise this hotel was a disappointment. I have stayed in several hotels in Bucharest, and cannot recommend this one. The only thing I asked for specifically, was a quiet room, and I got one... More 

Was this review helpful? Yes
Bogdan D, General Manager at Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for being our guest during your last visit in Bucharest and for your review towards our hotel. Your sincerity is highly appreciated as we constantly search for improving our offered services. We are pleased to know that the internet was functioning properly, mostly taking into consideration the fact that the hotel was fully booked during your... More 

Slobozia, Romania
1 review
5 of 5 stars Reviewed March 27, 2015

Good location for business travelers and pretty close to the airport. Yet it took me only 10 minutes on a Friday night to reach the Old City. The staff is very friendly and helpful, rooms are clean and breakfast is excellent. I definitely recommend it!

Was this review helpful? Yes
Alexandria
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed March 25, 2015

This is a very good property, with excellent friendly professional staffs from the reception desk, to the restaurant personnel to the room keepers who always acknowledge you when they see you walking the hallway. My room was very good, but the bathroom is a little "tight," not much room to move around inside. The lobby is outstanding and the breakfast... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 15, 2015 via mobile

The hotel is full of kind people who are always ready to help you with any type of problem. My room was warm,clean and with a great view in the afternoon. I had a front room. It was an excellent choice. Can't wait to go back.

Was this review helpful? Yes 1
Wehl
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed February 1, 2015

Stayes here for two nights on business. Service is great and room has everything you need and is of a good size. Only downside is the TV screen is quite small (24" or so) and Wifi is a bit unrealiable. My room was too close to the elevator and I could here it going up and down all the time.... More 

Was this review helpful? Yes
Bogdan D, Owner at Crystal Palace Hotel, responded to this review

Dear Sir, Thank you for your kind words with reference to our hotel. We are glad that you have found it suitable to your expectation and we look forward to have you back as our guest next time you will visit Bucharest. Kind regards! More 

Warsaw, Poland
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 24, 2015 via mobile

This is your average, 4* hotel. Nothing out of the ordinary. I stayed there once for 2 weeks (which is probably unusual since this is a typical business oriented hotel) and got an upgraded room. Plus for that, shows that they care.

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

58 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (16)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (4)
Viewed
Bathroom (2)
Viewed
View from room (3)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (42)
Viewed
Hotel & grounds (9)
Viewed
Room/suite (23)
Viewed
Bathroom (4)
Viewed
Dining (4)
Viewed
Business center/function rooms (1)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay