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JW Marriott Bucharest Grand Hotel

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90 Calea 13 Septembrie | 5th District, Bucharest 050726, Romania
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JW Marriott Bucharest Grand Hotel
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598 Reviews from our TripAdvisor Community

Traveler rating
    316
    206
    45
    16
    15
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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  • Dutch first
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English first
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    (598)
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    (159)
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Melbourne, Australia
Contributor
16 reviews 16 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed there on 3 May as part of a booking by Scenic Tours Typical Marriott standard with lovely big ,clean room with everything in proper working order. Check in was quick and our in particular ours was handled by a very friendly and helpful "trainee" Excellent meal in a private room for 170 "Scenic " tourists and great breakfast the... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

Valerica is a very good and professional cook. I enjoyed her cooking, and was amazed by her speed. Every morning she made me my favourite dish, and served a great number of number of people. Will come back for sure

Was this review helpful? Yes 2
Melbourne
Top Contributor
169 reviews 169 reviews
31 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Marriott as part of a tour group, so didn't have high expectations, but was very impressed. The location of the hotel meant it was a relatively easy 20 min walk or so to downtown and central place. Being opposite Palace of Parliament was handy as well. The service was excellent and all staff were very good.... More 

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Alex_Grigore, Social Media Coordinator at JW Marriott Bucharest Grand Hotel, responded to this review

Dear Guest, Thank you for taking the time to submit your kind review. We are delighted to hear that everything was to your like and that we exceed your expectations. Furthermore, the fact that you were impressed with what you've seen, fills our hearts with joy. We are looking forward to welcome you back. Best Regards, Alex Grigore Social Media... More 

Harrogate, United Kingdom
Contributor
15 reviews 15 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a majestic looking hotel in a good spot in Bucharest. Very grand, spacious lobby area with high end boutique shops on the ground floor. Stayed here for two nights last week on business. Didn't eat here during my stay but used the bar last thing at night. Ambience not great but ok. I'm afraid my stay here was... More 

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Alex_Grigore, Social Media Coordinator at JW Marriott Bucharest Grand Hotel, responded to this review

Dear guest, Thank you for choosing to stay with us during your business trip to Bucharest. Here, at the JW Marriott Bucharest Grand Hotel, we take feedback from our guests really serious and this one, related to smoking habits, has been brought to our attention for a while now. Therefore, we are happy to announce you that we are in... More 

Contributor
14 reviews 14 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here numerous times and every time rooms are getting more dirty. The drapes were very dirty if you check upper part you can be surprised on how much dirt is there. Anyway this hotel needs a full renovation. But untill now services were good plus I had restaurants on hand in hotel and thats handy. I wanted to... More 

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Alex_Grigore, Social Media Coordinator at JW Marriott Bucharest Grand Hotel, responded to this review

Dear Guest, Thank you for choosing us for the service you have appreciated so far. We are glad that we managed to accommodate you into a room to your like and that, in the end, we met your requirements. On this occasion, we could not accommodate your room preference in due time, but I assure you that this is now... More 

Munich, Germany
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My top choice in Bucharest. Five star facility, high level shopping connected to the lobby, generous parking space, rooms are very well equipped. Friendly and highly professional staff. Top security, great lobby bar, top steak house restaurant (one of the best in town). A clear recommendation in the five star segment. Downside - location a little far from downtown.

Was this review helpful? Yes
Alex_Grigore, Social Media Coordinator at JW Marriott Bucharest Grand Hotel, responded to this review

Dear Guest, Thank you for choosing to stay with us during your trip to Bucharest. The fact that everything was to your like and that we accomplished our mission to meet your requirements in so many departments makes us truly happy. In fact, we are sincerely honored by your kind words. Looking forward to welcome you back at JW Marriott... More 

Amsterdam, The Netherlands
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall a good stay. Hotel rooms are very spacious, beds good quality, bathrooms are just OK. The breakfast buffet was excellent with plenty of choice. Location of the hotel is so so pending the reason of your stay; if you are looking to explore the city I would stay somewhere else. Internet speed of free network was fine for basic... More 

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Alex_Grigore, Social Media Coordinator at JW Marriott Bucharest Grand Hotel, responded to this review

Dear guest, Thank you for choosing our hotel and for taking the time to review your stay. We are glad to hear that you appreciated the great variety of our breakfast and our rooms accommodation. Please, allow me to kindly advice you to stop by our Concierge Desk, in the lobby, next time you visit us. They will help you... More 

Prince George, Canada
Top Contributor
107 reviews 107 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a 1 night stop in Bucharest, and really enjoyed this hotel. The service at check in was very friendly, and very knowledgeable. The room itself is very bright, and very clean. The bathroom, and especially the shower are excellent. One comment might be that the beds are very hard...more than one or two nights may have been an... More 

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Alex_Grigore, Social Media Coordinator at JW Marriott Bucharest Grand Hotel, responded to this review

Dear Guest, Thank you for letting us know your thoughts following your visit. We are delighted to know that you've enjoyed your stay and that you've noticed our staff's friendliness and professionalism. Please be assured that your comment regarding the bed is taken into consideration and that the department in charge will take actions to assure you a flawless stay... More 

Ascot, United Kingdom
Top Contributor
60 reviews 60 reviews
26 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very nice, spacious, light and airy hotel. All public areas relaxing. The standard bedrooms and bathrooms are very large, as this hotel was built as a palace. The breakfast choice is vast. The only downside to the hotel is WiFi is chargeable in bedrooms, but free in public areas. Good city location. If returned to Bucharest would stay again.

Was this review helpful? Yes
Alex_Grigore, Social Media Coordinator at JW Marriott Bucharest Grand Hotel, responded to this review

Thank you for taking the time to review our hotel. We are happy that you decided to stay with us during your trip to Bucharest and it brings us great joy to see that you have enjoyed our: spacious rooms and bathrooms, relaxing public areas, breakfast experience and convenient location. We are looking forward to welcome you back soon. Best... More 

Varna, Bulgaria
2 reviews
5 of 5 stars Reviewed 2 weeks ago

A great place. We are glad of the rooms, and the food, but the service at the breakfast was not good. Noone asked us what we would like to drink and we took a coffee by ourselves and our table was not cleaned till the moment we left.

Review collected in partnership with Amoma.com

Was this review helpful? Yes
Alex_Grigore, Social Media Coordinator at JW Marriott Bucharest Grand Hotel, responded to this review

Dear Guest, Thank you for taking the time to offer us your feedback. We’re glad that you liked the rooms and the food, but we regret that you felt left alone during breakfast. Essentially, making every guest feel special and comfortable is our main purpose and that's why we are continuously training our associates to offer the best service and... More 

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