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Hotel Phoenix

4.0 of 5 Sesvetska Cesta 29, Zagreb 10360, Croatia
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Hotel Phoenix
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Hotel Phoenix
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115 reviews from our community

Traveler rating
    43
    43
    14
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    7
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16
52
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23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Slovenia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is outside Zagreb in the area called Sesvete. It's modern, clean and rooms are nice. They also offer free wifi and SPA center. Breakfast is also tasty. Price performance is very good comparing similar hotels in city center.

Was this review helpful? Yes
Sandra P, Manager at Hotel Phoenix, responded to this review

Dear guest, thank you for your valuaded review. We are happy to hear you liked our hotel and hope you will come back and let us host you again. Kind regards, Hotel Phoenix team! More

Rijeka, Croatia
Contributor
12 reviews 12 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel has free parking,the best breakfast with some meals individually prepared,sauna and fitness,very nice rooms. Service is always on the level. The downside is distance from city center. Actually hotel is in Sesvete,not Zagreb. So if you need to go in both directions every day you can drive 45 minutes in peak time. Definitely not practical for business. And breakfast... More

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Nustar, Vukovarsko-Srijemska, Croatia
1 review
5 of 5 stars Reviewed October 13, 2014

Stay at this hotel was very pleasent. I liked the style of the room, very modern, clean easy on the eye. Another good thing was the free wifi wich you can use in the whole hotel. Had dinner about nine, both, the looks and the taste of the food was excellent. To sum up, nice decor, kind staff, delicious food,... More

Was this review helpful? Yes
Sandra P, Manager at Hotel Phoenix, responded to this review

Dear Slaven, Thank you for finding time to write us such a nice review. We are very happy to hear so many compliments and would love to welcome you again. Best wishes from the Hotel Phoenix team! More

2 reviews
5 of 5 stars Reviewed October 13, 2014

My girlfrend and I stayed at Phoenix for our anniversary and had a really nice time. Everything was very well nice and clean but the thing that we liked the most was the wellness and spa. We enjoyed the pools and sauna and also in the romantic feel of the whole area. I hope we`ll visit it again

Was this review helpful? Yes
Sandra P, Manager at Hotel Phoenix, responded to this review

Dear, Thank you for your nice reply. We are glad that we could show you why Hotel Phoenix is the most romantic hotel in Croatia and hope to host you again. We want all of or guests to feel like home and offer them the best service we can. I will pass on your compliments to our staff. Best regards... More

1 review
4 of 5 stars Reviewed October 13, 2014 via mobile

On my travel through Croatia I stoped in Zagreb and chose to stay in this hotel. Easy access from highway, clean, great self service breakfast, confortable and high quality. This hotel was a good choice and I would definetly come again.

Was this review helpful? Yes
Sandra P, Manager at Hotel Phoenix, responded to this review

Dear, Thank you for finding time to write us such a nice feedback. First of all, thank you for choosing our hotel for your stay and we are happy you didn't regret it. Like you said, our hotel is easy to find and near the highway and we are always looking forward to host new guests. Hope to welcome you... More

Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 7, 2014

It's a nice 4 star hotel with a well equipped gymnasium and a pool with a hot tub. The staff were friendly and helpful too. The biggest disadvantage was the hotel was too far from the main town. I would prefer staying closer to the main town.

Was this review helpful? Yes 1
Sandra P, Manager at Hotel Phoenix, responded to this review

Dear, Thank you for finding time to write a nice review for our hotel Phoenix. We are pleased to hear you liked your stay and our wellness & spa with the gym. Thank you for your honest review about our location. We always do our best to explain the fastest and easiest way to go to the city center, which... More

ZGB
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 1, 2014

I bought a Spa coupon in this Hotel for about 190 KN for two pearsons. And that is pretty normal price for two pearsons - 2,5h in spa so there is no some discount but however I wanted to try it and visit that so called the most romantic hotel in Zagreb. One of two GOOD things are: the spa... More

Was this review helpful? Yes 2
Sandra P, Manager at Hotel Phoenix, responded to this review

Dear Maja, Thank you for your review. We are very sorry to hear that your experience was not as you hoped. However, thank you for complimentig our reception. This situation happened because our wellness staff didn't work at that time, so the reception was in charge of the whole wellness. This is not an excuse, we only want to explain... More

1 review
4 of 5 stars Reviewed September 22, 2014

My stay was short, just overnight and the hotel fulfilled my expectation for business trip. My room was comfortable and clean, friendly hotel staff, rich buffet breakfast. I could recommend for business trip stay!

Review collected in partnership with this hotel

Was this review helpful? Yes
Marija P, Manager at Hotel Phoenix, responded to this review

Dear Mr. Miroslav, thank you very much for taking time to share your feedback and for selecting the hotel Phoenix for your travel needs! We are happy to hear that your experience was more than positive and that our service met your needs and expectations! We value your opinion as well as every guest's because it helps us to improve... More

1 review
4 of 5 stars Reviewed September 16, 2014

Staff were lovely. The room was good bed and pillows comfy. Staff helpful. Dining room a bit disorganised for breakfast but no real complaints. The hotel is too far out of town for comfort it is a KM walk to the station and 15 min train ride to town.

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Gatineau
Contributor
16 reviews 16 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 11, 2014

We would not recommend this hotel - This is a clean hotel but far away from Old town Zagreb. You need a car and parking is not easy in the Old Town ( we got a ticket) . We got a complimentary drink which was really nice, however we did not have the time to take it, so the next... More

Was this review helpful? Yes
Marija P, Manager at Hotel Phoenix, responded to this review

Dear Eliaza, thank you for choosing hotel Phoenix and for taking time to write us a feedback! It is important for us to hear about our guests' needs and preferences so we could adjust our offer or improve it if necessary! We are sorry you could not get the coffee but we promise you will get complimentary drink and coffee... More

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Additional Information about Hotel Phoenix

Address: Sesvetska Cesta 29, Zagreb 10360, Croatia
Location: Croatia > Central Croatia > Zagreb
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Phoenix 4*
Number of rooms: 55
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