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Hotel Phoenix

Sesvetska Cesta 29, Zagreb 10360, Croatia
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1 room 1 guest
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Hotel Phoenix
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149 Reviews from our TripAdvisor Community

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Traveler rating
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21
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (149)
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    (28)
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    (52)
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    (33)
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    (36)
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Level Contributor
3 reviews
3 of 5 stars Reviewed 5 days ago NEW

Me and my boyfriend went to Phoenix to spend a night which was supposed to be romantic. In the end it was, but only because we took care of that. The "Deluxe Romantic" which we booked was small, not romanticly decorated at all (there were supposed to be rose petals) and it didn't have a jacuzzi, which was supposed to... More 

Was this review helpful? Yes
Sandra P, Manager at Hotel Phoenix, responded to this review

Dear Sara, thank your for your review. It is important to us to hear our guests opinion so we can improve our service. Regarding to your reservation, I researched it and you had a Romantic room reserved, not a Deluxe Romantic, but we gave you a free upgrade to a Deluxe Romantic room and we hoped that would please you.... More 

Ljubljana
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Service was just perfect. All the employed were extremly kind and nice, wellness pools were also great. Rooms are clean and spacy. The only weakness is the location which is quite far from ZG centre and non-romantic at all =)

Review collected in partnership with this hotel

Was this review helpful? Yes
Sandra P, Manager at Hotel Phoenix, responded to this review

Dear David, thank you for your kind feedback. I will pass on your compliments to our staff. We are always doing or best to make our guests feel welcome. Regarding to the location, the city center is only 15 minutes away with a car, but I can understan your point of view. We hope you will visit us again. Kind... More 

Rochester, Minnesota
Level Contributor
79 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is off the beaten path on the east side of Zagreb (easy access from ZAG airport) and has a desire to become a major destination. They are on their way to that dream. Our room was spacious and cozy, a great view from the hillside, and very comfortable. The meals at the hotel were terrific. The neighborhood did... More 

Was this review helpful? Yes
Sandra P, Manager at Hotel Phoenix, responded to this review

Dear Dr. Mark, thank you so much for your nice review. It's our pleasure to hear so many compliments which I will pass on to all collegaues. It is always our goal to host our guests in the best way possible and we hope to host you again some time. Best regards, Hotel Phoenix team! More 

Haifa District, Israel
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 24, 2015

At first glance of the hotel's nieghborhood we didn't like it. But then we stepped in and the whole atmosphir changed. The hotel is either fully renovated or brand new. The carpets in the rooms and halls are soft and clean, the rooms are ideal for 2-3 people, the staff is wonderful and welcoming (and there is a welcome surprize... More 

Was this review helpful? Yes 1
Sandra P, Manager at Hotel Phoenix, responded to this review

Dear guest, thank you so much for your nice rewiev. We are glad to hear so many compliments and we hope to welcome you again some time. I will pass on your compliments to our staff. Kind regards, Sandra Radoš More 

1 review
1 of 5 stars Reviewed July 19, 2015

Me and my husband visited this hotel because we got it as a gift for our wedding. Te hotel was very clean and tge staff was friendly but there was unfortunatelly nothing to do except watching TV in the room and sitting in the terasse. The sauna did not operate, so called welcome suprise was an old wine and food... More 

Was this review helpful? Yes
Sandra P, Manager at Hotel Phoenix, responded to this review

Dear Spela, thank you for your valuaded review. It is very important to us to geat a feedback from our guests. We are sorry you thought it was boring in our hotel. Regarding the sauna, in this period of the year, we have an annual service beacuse of high temperatures. Regarding the food, we try to offer different types of... More 

San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 14, 2015

Excellent food in the restaurant. Very comfortable hotel when needing sleep from 24hrs of travel. Breakfast was also very good with lots of options. Room was large for European standards and the beds were extra comfy

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Sandra P, Manager at Hotel Phoenix, responded to this review

Dear guest, thank you for finding time to write us your feedback. We are glad to hear you enjyoed your stay here. I will pass on your compliments for our food. We hope you will visit us again and also visit our beautiful wellness & spa center. Kind regards, Hotel Phoenix team More 

Ventura, California
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 8, 2015

Went to a family members wedding reception on 6/5/2015 and then stayed at the hotel. Very cute, modern and clean! Check in was easy, friendly staff. Room was comfy. Nice bed, linens and the bathroom was huge! The ball room for the reception was beautiful. I would recommend this for both a hotel room and a party venue!

Was this review helpful? Yes 1
Sandra P, Manager at Hotel Phoenix, responded to this review

Dear, thank you for your nice rewiev. We are glad to hear you enjoyed your stay and the wedding in our hotel. We would like to welcome you again some time so you can see more things we have to offer. Kind regards, Hotel Phoenix team! More 

Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 31, 2015

It's quite a way out of the city centre meaning a taxi ride or the nearby train station. Breakfast had a really good selection and the staff were very helpful. the wellness centre is only open 3-9pm meaning we missed out on this as well.

Was this review helpful? Yes
Sandra P, Manager at Hotel Phoenix, responded to this review

Dear, thank you for taking time to write us a rewiev. it's very important to us to hear guests opinions. Thank you for the compliments for the breakfast and our staff. Regarding to the wellness center, during the week their working hours are like that because in that period we have most guests coming, but on the weekends it is... More 

Slovenj Gradec, Slovenia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 5, 2015

food was great - especially in the evening, staff was a bid slow. The location is not so great. Wine cceller was closed. Lack of organisation management. We got not the room which was in the offer. Fitnes Studio was not in the price and also all other extra-s in the Hotel was not in price and this is a... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Sandra P, Manager at Hotel Phoenix, responded to this review

Dear, thank you for finding time to write us a review. It is very important to us to hear opinions from our guests, not only the good ones so that we know what we need to improve. I am sorry about the wine cellar, but we have sometimes organised some meetings or celebrations there so we need to close it.... More 

Calgary, Alberta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 4, 2015

I can rate a hotel "Phoenix" as an excellent choice to stay in the city. Have a pleasant stay at this hotel means comfortable accommodation, friendly staff, great food, good relaxation in the wellness center. I plan to come again.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Sandra P, Manager at Hotel Phoenix, responded to this review

Dear, thank you for your nice review. It is very important to us to hear some feedback from our guests and we are glad to hear nothinhg but compliments from you. We hope you will come back again and enjoy one more time your stay at our hotel. Best wishes from hotel Pheonix team! More 

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