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Hotel Phoenix

Sesvetska Cesta 29, Zagreb 10360, Croatia
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Hotel Phoenix
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162 Reviews from our TripAdvisor Community

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Melbourne, Australia
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Our travel agent booked us this hotel and we got a big shock when we arrived here - it's nearly 17 km from Zagreb city center and the nearest train station is 1.5km away. So if you only plan to visit Zagreb for a few days, this is NOT the place to stay. However the wonderful staff here have helped... More 

Helpful?
Thank Thomasli
Dunja P, Manager at Hotel Phoenix, responded to this review

Dear Thomasli, thank you very much for providing feedback on your recent stay with us. I am glad to hear the issues with the small room was resolved. Happy to hear our staff was helpful. We take great pride in providing the highest level of customer service possible, continuously looking for ways to enhance and better our product and we... More 

Grosuplje, Slovenia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

A visit to the hotel was definitely a great choice and an incredibly pleasant experience. War welcome on arrival, very romantic and cozy layout in the room, a relaxing wellness with sauna and jacuzzis, TOP gourmet dinner and an incredibly friendly staff/personnel. In addition, we could also enjoyed the surprises prepared; cake, champagne, bottle of wine and much more. Well... More 

Helpful?
1 Thank AsmirN
Dunja P, Manager at Hotel Phoenix, responded to this review

Dear AsmirN, thank you for your wonderful review. A very detailed and informative review, a lot of points mentioned in a very positive manner. Always a pleasure to hear and learn that everything was up to expectations. Best regards from Hotel Phoenix and warm welcome back ! More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were here in the summer and when we parked, the surounding is a worksite. I really hoped that the hotel would be better than the parking area. And It was. The Room was amazing, we stayed at the romantic room which had a beautifull interior and a big bath. The staff was very nice, and made our stay even... More 

Helpful?
1 Thank Mark K
Dunja P, Manager at Hotel Phoenix, responded to this review

Dear Mark, thank you for taking time to write a review, in particular such a great one! We also appreciate you highlighting some of the service you enjoyed in during your stay as Spa and sauna. Your comments are highly appreciated and they are a fantastic motivation for all our team members. Once again thank you for your feedback and... More 

Zagreb, Croatia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 6, 2016

I had such a great time during my visit. Staff was very friendly and welcoming. Great food, huge breakfast selection, amazing staff with attention to detail ( cookies and little presents ). The room was very cozy and clean, huge bathtub was a big plus :) I recommend wellness wich was amazing. I'll be back to this place and highly... More 

Helpful?
1 Thank Igor K
Dunja P, Manager at Hotel Phoenix, responded to this review

Dear Igor K, thank you for your more than kind feedback! We are very happy to read that you were satisfied with the services of our hotel, as the satisfied guests are the main goal in our daily business. We hope to see you in our hotel soon again. More 

Zagreb, Croatia
1 review
5 of 5 stars Reviewed January 6, 2016 via mobile

We have spent a very romantic weekend in the hotel. Everything was perfect. There was a rose pedals all over the bed, room was very clean and the smell was nice, food was delicious, wellness was very clean and so cute, service was excellent and very positive and we've got the romantic atmosphere that we've expected. We also had parking... More 

Helpful?
Thank iva_gljiva
Dunja P, Manager at Hotel Phoenix, responded to this review

Dear Iva, thank you for your comment and for sharing your positive experience. We are very pleased with the fact that everything went well during your stay ! Pleasant staff, romantic room, cute and clean wellness . It was a true joy to read your positive comment and I do hope that we will deliver the same service level upon... More 

1 review
5 of 5 stars Reviewed January 6, 2016

I had visited Hotel Phoenix during Christmas holidays with my boyfriend. I really appreciate peace we found there. They have great beds, so after romantic dinner with food that was great, we slept without any interruptions. I also have to mention hotel service, people are kind and friendly, you can ask them for what ever you need and they'll make... More 

Helpful?
Thank Jelena O
Dunja P, Manager at Hotel Phoenix, responded to this review

Dear Jelena, thank you for your more than kind feedback! We are very happy to read that you were satisfied with the services of our hotel, as the satisfied guests are the main goal in our daily business. We hope to see you soon! More 

Varazdin, Croatia
1 review
5 of 5 stars Reviewed January 5, 2016

Been there with my girlfriend.I booked the place for a romantic weekend and we got room with rose pedals and cookies. We had such a great variety of food for breakfast, and dinner was even better. We booked a spa treatment, a massage, and we got to use sauna and the small little pool as well. My girlfriend was overwhelmed... More 

Helpful?
Thank Tihomir S
Dunja P, Manager at Hotel Phoenix, responded to this review

Dear Tihomir, thank you for your nice review. These kind of reviews shows us that we are doing a good job and that we offer our guests a memorable stay here in Hotel Phoenix. Happy to hear that you loved our Wellness. Hope we will have the chance to welcome you back in the near future again! More 

Split-Dalmatia County, Croatia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 30, 2015

So called romantic decoration of the room was a disappointment... there supposed to be rose petals on the bed but there were no sign of them. Also hairdryer wasn't working so we had to ask our friends in the other room to dry our hair. Also the wellness which was included in our package had a limitation of 2h per... More 

Helpful?
Thank Ija760
Dunja P, Manager at Hotel Phoenix, responded to this review

Dear Guest, Thank your for your review. It is important to us to hear our guests opinion so we can improve our service, although I do not agree with some points that were mentioned. But, some points have been duly noted and we will work on them ! Now, the rose pedals was an issue and this is something that... More 

Oberösterreich, Österreich
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 22, 2015

I was with my husband and my son for one night. We were invited to a wedding at the hotel. The stay was perfect, a pity that we only stayed one night there. For breakfast there was a huge selection, and the rooms were very cozy. I would definitely book it again.

Helpful?
1 Thank 123is2015
Dunja P, Manager at Hotel Phoenix, responded to this review

Dear Guest, thank you for being our guest and for this great review! It`s great to hear that you had a nice stay here. It makes us very proud that you liked our breakfast services and Hotel in general. We are trying our best to keep you satisfied as a guest and give you everything you need while staying at... More 

Sarajevo, Bosnia and Herzegovina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 14, 2015 via mobile

First time I visited this hotel I was not much interested in exploring everything it offers, I was just glad it was clean and quiet. But the next time was totally diferent. The room was loveĺy and clean, the staff was friendly and ready to help us and offer us everything we wanted, the food was excelent, and then I... More 

Helpful?
1 Thank AlexGivemeabrake
Sandra P, Manager at Hotel Phoenix, responded to this review

Dear Alex, thanks for your a wonderful review. The pleasure is all mine when reading that we have a post from a returning guest. We are glad that you decided to explore our hotel offers, and happy to note that we managed to exceed your expectations. Our efforts and improvements are showing result which is good. Good to have you... More 

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