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The Westin Zagreb

Izidora Krsnjavoga 1, Zagreb 10000, Croatia
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The Westin Zagreb
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The Westin Zagreb
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624 reviews from our community

Traveler rating
    196
    262
    119
    37
    10
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61
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233
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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    (624)
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    (162)
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    (151)
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    (101)
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1 review
3 of 5 stars Reviewed 2 days ago NEW

My niece and I recently stayed at The Westin Zagreb as part of a Trafalgar group. The beds were extremely comfortable. We did, however, find the staff most unhelpful. On asking for 2 additional sachets of coffee we were told we could only have them if we paid for them. Really! On the morning of our departure we went for... More 

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Sofia, Bulgaria
1 review
2 of 5 stars Reviewed 2 days ago NEW

Rated as a 5* hotel, but definitely not worth the stars. In many 4* hotels can be seen very basic things in the bathroom like shower caps and sanitary kits with cotton buds, etc, but not in the 5* Westin Zagreb. No slippers as well. Too big with many rooms, whereas the breakfast area is not sufficient for that many... More 

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Bainbridge Island, Washington
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We spent two nights here as part of a tour. It was a pleasant hotel, quiet and clear. It's also only a 3 or 4 block walk to the main part of town with lots of restaurants and bars and several museums.

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I stayed with my business partner in Zagreb for a few days. This hotel is well-located. More importantly (for me), the standard of the rooms, the facilities and the service is superb. The breakfast was very good. We enjoy staying here.

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Marietta, Georgia
Contributor
15 reviews 15 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Starwood preferred guest floor subpar. Music and noise at night on side facing away from old town. Very basic. Convenient walk to some historic sites and Old Town, but the Hotel itself is nothing special. For a little more money, find a better place.

Was this review helpful? Yes 1
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for the feedback. We appreciate your comments and I hope we will have the pleasure to welcome you back. With our best regards More 

Frankfurt, Germany
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed for two nifgts on business trip: Check in was swift and efficient. The staff were so friendly and helpful in directing me how to get to the company offices located in suberbs of the city. Hotel has great location, nice and clean rooms, and huge fitness centre + pool. Above all expectations, one of the best services I have... More 

Was this review helpful? Yes 2
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying with us and good to hear that you enjoyed your stay. Hope to welcome you back soon. With best regards More 

London
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location is the best thing about this place as its a short walk to the tourist sites and the business area. The place needs a refit and it is pretty old fashioned. Nothing specifically to complain about but The Esplanade is much more glamorous and smart for the same price.

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Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying at the Westin and thank you for the feedback. Regarding to the hotel conditions, the renovation of all public spaces is a part of our investment plan for this year. We hope to be able to welcome you back soon. With best regards More 

Kuala Lumpur, Malaysia
Top Contributor
179 reviews 179 reviews
50 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 2 weeks ago

clean rooms and toilets. good breakfast spread. great location - you can walk to the botanical garden or the main square. there's a metro nearby too. friendly staff - asked them for a map and they gave me one plus explained some walking routes to me.

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Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying with us and good to hear that you enjoyed your stay. Hope to welcome you back soon. With best regards More 

Sofia, Bulgaria
Contributor
14 reviews 14 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We chose Zagreb and The Westin hotel for our new year’s holiday. The hotel is good, the location as well. Good spa, spacious and well maintained room. We asked for a room with a view and this is what we get which was very nice. The service was nothing impressive it was just average - not rude, but not friendly... More 

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Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying at the Westin Zagreb Hotel and thank you for sharing your impressions. We will look into the points you are bringing up and would truly enjoy to welcome you back upon next opportunity. With our best regards More 

Anchorage, Alaska
Top Contributor
60 reviews 60 reviews
12 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Comfortable bed with nice sheets, good air conditioning. Internet wifi is very spotty and slow. This hotel as with all hotels we stayed in while in Croatia do not have US style electrical outlets so you will need an plug adapter. Very good location. Within walking distance to the city center and the metro runs close to the hotel.

Was this review helpful? Yes
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying at the Westin Zagreb Hotel and thank you for the feedback. We appreciate your comments and hope to be able to welcome you back. With our best regards More 

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