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The Westin Zagreb

5.0 of 5 Izidora Krsnjavoga 1, Zagreb 10000, Croatia
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The Westin Zagreb
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The Westin Zagreb
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559 reviews from our community

Traveler rating
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    111
    33
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 1 week ago NEW

I was the organizer of one big conference at the Westin hotel in Zagreb. After my first contact with the hotel, hotel general manager was personally involved in the whole organisation procedure and for the whole time I had a feeling that he and his staff really care. They have all contributed for the conference's huge success. Only thing the... More 

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San Francisco, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Starting with the positive, the staff was very friendly and helpful. Okay that's all, it's downhill from there. The place is rather shabby -- walls have scuff marks, carpet is worn, floor moldings are disjointed and don't match. My "non-smoking" floor and room smelled like a stale nightclub. I had to open the window and let the freezing December air... More 

Was this review helpful? Yes 1
Jakarta
Top Contributor
133 reviews 133 reviews
31 hotel reviews
212 helpful votes 212 helpful votes
3 of 5 stars Reviewed 2 weeks ago

From the outside the hotel didn't look much. It looked very eastern European and rather glum (maybe because we arrived after dusk and during winter). The lobby was decent, but the decor kinda reminded me of an 80s/90s hotel. Check in was prompt, efficient and attentive. The staff was warm, helpful and accommodating. The room was of decent size, clean... More 

Was this review helpful? Yes 2
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for the nice feedback. We are looking forward to welcome you back upon next opportunity. With our kindest regards More 

Zug, Switzerland
Top Contributor
53 reviews 53 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

In order to regain the platinum SPG status I have decided to spend the last few days of the year in this city and this hotel. The front desk staff was very friendly and efficient. The room are rather oldish but well maintained. The Westin heavenly bed is very cozy and comfortable and is usually the main driver for me... More 

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Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for the feedback. We appreciate your comments and hope to be able to welcome you back. With our best regards More 

Jakarta
Contributor
20 reviews 20 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel is a long walk from the centre. Building quite ugly from the outside and somewhat dated from the inside. Hotel does not have a lot of personality.Service good, staff is friendly. Check-in took too long. Gym attached to the hotel, but also serves outside members. This has pros and cons. Facilities are excellent, more equipment than usual, large pool,... More 

Was this review helpful? Yes
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying with us and thank you for the kind feedback. We hope to see you back soon. With our best regards More 

Top Contributor
106 reviews 106 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It was not what I expected from a Westin Hotel. I could hear noise from adjacent room in the bathroom. The bedding was not as comfortable as it claimed. While I was there the pipe broke so we could only take lukewarm shower. The hair dryer also broke and it took 3 phone calls to get a replacement. Will not... More 

Was this review helpful? Yes
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying at the Westin and thank you for sharing your impressions. We will look into the points you are bringing up and will improve. Hope to be able to welcome you back and that you at that time will be able to see improvements. With our best regards More 

Copenhagen, Denmark
Contributor
18 reviews 18 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The Westin in Zagreb would need some renovations to make it match the standard of a Westin hotel, but what make my stay memorable are the helpful staff in the reception, the nice gym and the swimming pool, and the beautiful view of the city right in front of my window. Also the location is great, just like steps away... More 

Was this review helpful? Yes
Darko R, General Manager at The Westin Zagreb, responded to this review

Great to hear you enjoyed the hotel and your stay. Regarding to the renovation we plan to start the renovation of all public spaces, restorant and bars this year. We hope to be able to welcome you back soon. With best regards More 

London, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 22, 2014 via mobile

The Westin Zagreb is incredibly well situated, walking distance to the main railway station, and most tourist attractions. But what makes this property rock is the staff, from the doorman to housekeeping everyone is on point, warm and most helpful. I must give a special mention to Igor who is part of the front desk team; he works nights, and... More 

Was this review helpful? Yes
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying at the Westin and thank you for the great feedback. especially we appreciate the comments regarding to our staff. We are very happy we succeeded to fulfill your expectations and would truly enjoy to welcome you back upon next opportunity. With our best regards More 

San Francisco, California
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed December 21, 2014

Though this place was walking distance to the town center, this property does not meet the typical standards of a Westin property - a huge disappointment. Heavenly bed and beddings - absolutely not. The carpets in the room looked and smelled like they needed a good cleaning. In addition, the central air system must not work as I smelled cigarette... More 

Was this review helpful? Yes 1
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying at the Westin Zagreb hotel and thank you for sharing your impressions. I am sorry that you did not feel fully satisfied. I will share your impressions with my team and we will certainly work on the improvement. Thank you once again. With our kindest regards More 

Colorado Springs, Colorado
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 18, 2014

I have been to this hotel numerous times since the late 90s and just love it. The location is fantastic. With the surrounding historical buildings it can feel as if you are in the middle of a city park. The hotel is beautiful with its large lobby, large comfortable rooms, upscale bar and wonderful restaurant. The restaurant fair is absolutely... More 

Was this review helpful? Yes
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying at the Westin and thank you for the great feedback. We are very happy we succeeded to fulfill your expectations and would truly enjoy to welcome you back upon next opportunity. With our best regards More 

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Additional Information about The Westin Zagreb

Address: Izidora Krsnjavoga 1, Zagreb 10000, Croatia
Location: Croatia > Central Croatia > Zagreb
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Westin Zagreb 5*
Number of rooms: 349
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Also Known As:
The Westin Zagreb Hotel Zagreb
Westin Zagreb
Zagreb Westin
Hotel Style:
#5 Casino Hotel in Zagreb
#9 Business Hotel in Zagreb
#9 Family Hotel in Zagreb
#11 Luxury Hotel in Zagreb

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