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All 55 Zagreb hotels

The Westin Zagreb

5.0 of 5 Hotel   |   Izidora Krsnjavoga 1, Zagreb 10000, Croatia
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The Westin Zagreb
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75%
Ranked #19 of 55 hotels in Zagreb
A recent review
4 of 5 stars reviewed 6 days ago
Marcin O Luxemburg, Luxembourg, Luxembourg
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447 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
Luxemburg, Luxembourg, Luxembourg
1 review
4 of 5 stars Reviewed 6 days ago NEW

We have organised businnes events at this hotel numerous times and each time the organisation and assistance was flawless. The quality of the reception desk staff seems to have increased overtime, but still could not match the events staff's professionalism. Room-wise: comfy bed, spacy rooms, generous breakfast and lunch buffet. All that said parts of the hotel look a bit... More

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Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying at the Westin Zagreb Hotel and thank you for sharing your impressions. We will look into the points you are bringing up and we will work on improvement of our services. Thank you once again for staying with us. Best regards More

sydney
Top Contributor
86 reviews 86 reviews
39 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

Easy 15 minute walk to the main part of the city. Plenty of restaurants on the way and in the city. Although the hotel needs a bit of a makeover I would have no concerns about staying there. Staff very friendly and helpful, rooms were quite adequate. Good views from room and top floor. Free wifi and internet if haven't... More

Was this review helpful? Yes 1
Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for the nice feedback. I am glad you enjoyed your stay. We are looking forward to welcome you back upon next opportunity. With our kindest regards More

Chicago, Illinois, United States
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for a night in Zagreb and was pleased. I have to agree with all the other reviewers and cosign the fact that this hotel is in desperate need of a renovation as it it not on par with other Westin locations. That being said, the service remains consistent. The staff was nice and very helpful. The hotel... More

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Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying at the Westin Zagreb Hotel and thank you for the feedback. We will look into the points you are bringing up. Regarding to the renovation we have the intention to refurbish all the public spaces, restorant and bars in the near future. We allready started to work with interier designers. Thank you for the comments in... More

Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

To run another marathon this hotel needs renovation urgently, The service is good staff friendly But the overall quality of the property is mediocre. The rooms have good size , & good view The breakfast is good The bar a bit depressing, So if you stay here just walk to the city centre (15 mins walk)

Was this review helpful? Yes
Darko R, General Manager at The Westin Zagreb, responded to this review

Dear Sir, thank you for staying at the Westin Zagreb Hotel and thank you for sharing your impressions. Also, thank you for the comment in regards to our staff and service. Regarding to the renovation we have the intention to refurbish all the public spaces, restorant and bars in the near future. We allready started to work with interier designers.... More

Orlando, Florida
Top Contributor
51 reviews 51 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Building looks from the communist days. .... but rooms are contemporary, clean and up to date. Great breakfast buffet. Stayed here with big tour group. Definitely one of our better hotels I have stayed in on this trip do far... nice and quite too...a/c worked well. ..

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Darko R, General Manager at The Westin Zagreb, responded to this review

Great to hear you enjoyed the hotel and your stay. We hope to be able to welcome you back soon. With best regards More

Sydney, Australia
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I read many reviews about this hotel being old and tired, and while it definitely isn't modern, I feel it does its best to stay clean and appealing to the customer. As our taxi driver was driving us to the hotel he said it was one of the older communist/soviet-esque type buildings. It definitely stood out amongst its neighbours, towering... More

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Darko R, General Manager at The Westin Zagreb, responded to this review

Thank you for staying at the Westin Zagreb Hotel and thank you for sharing your impressions. We appreciate your comments and hope to be able to welcome you back. With our best regards More

Zagreb, Croatia
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spent 3 night in hotel (shutting for one Croatian film). I was working but also had great time :-). Toilets (ground floor) are very clean. Tram stop is in front od hotel. Stuff was great,nice,very polite and helpful, especially stuff night stuff fro Diana bar and reception (Danijela,Maja,Silvio). I would higly recomend this hotel to my friends :-)

Was this review helpful? Yes 4
Darko R, General Manager at The Westin Zagreb, responded to this review

Great to hear you enjoyed the hotel and your stay. Thank you for the great feedback, especially in regards to our staff. We hope to be able to welcome you back soon. With best regards More

Karachi, Pakistan
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at the Westin Zagreb recently when I was there to attend a friend's wedding. I decided to stay here because I thought it would offer 5 star luxury at walking distance to the center square and other directions. The room was very decent, and the view of the city from the room was quite spectacular. I also appreciated... More

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Darko R, General Manager at The Westin Zagreb, responded to this review

Dear Madame, thank you for staying at the Westin Zagreb Hotel and thank you for sharing your impressions. We will look into the points you are bringing up. We are looking forward to welcome you back upon next opportunity. With our kindest regards More

Vancouver
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I am a starwood platinum member and I have spent quite a number of nights in starwood hotels and this location did not completely disappoint. Service was great, with one exception which I will mention below. The location was great. The rooms are what you would expect from a 5 star hotel, clean. The free wifi in the room was... More

Was this review helpful? Yes 1
Darko R, General Manager at The Westin Zagreb, responded to this review

Dear Sir, thank you for staying at the Westin Zagreb Hotel and thank you for sharing your impressions. We will look into the points you are bringing up especially in regards to the SPG procedure. I already discussed the issue with all front office team in order to avoid such a situation in the future. I am glad you enjoyed... More

Mountain View, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I'm generally quite impressed with Starwood and their Westin's. In fact, I chose two on my recent vacation. One was extraordinary and one was well.......blah...... The Zagreb Westin's location was fabulous. Very walkable to the cathedral and nicer parts of town and seemingly right on the border of the not so nice. Location: A The room condition was ok, The... More

Was this review helpful? Yes 1
Darko R, General Manager at The Westin Zagreb, responded to this review

Dear Sir, thank you for sharing your impressions. We will look into the points you are bringing up, especially the issue with the parking. Thank you for staying at the Westin Zagreb Hotel and we are looking forward to welcome you back upon next opportunity. With our kindest regards More

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Additional Information about The Westin Zagreb

Address: Izidora Krsnjavoga 1, Zagreb 10000, Croatia
Location: Croatia > Zagreb
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Zagreb 5*
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Also Known As:
The Westin Zagreb Hotel Zagreb
Westin Zagreb
Zagreb Westin

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Spa Hotel in Zagreb #5 Casino Hotel in Zagreb #8 Business Hotel in Zagreb #8 Family Hotel in Zagreb #12 Luxury Hotel in Zagreb
Hotel Class
Number of rooms
349

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