we spent two nights at the Sheraton in Zagreb. I must say 5-star is a bit of over-estimation. We were freezing - there was about 65 F in the room. there was no heating, and because the AC unit could only cool the room, and the windows were sealed (cos of the noisy street) there was no fresh air either.... more

Location - spot on.Staff-professional and efficient.Room-comfortable,clean and well maintained.I used the pool and jacuzzi every morning to set me up for sight-seeing(and drinking).Eating and drinking in the hotel is a bit pricey compared to the rest of Zagreb but not as bad as one might expect.No negatives from me on this hotel. more

Was moved here from Westin, after water closure at Westin. Paid 135 € / night including breakfast. Which was the same as Westin, but Westin is ten times nicer! The hotel was very quiet, but I was not given preffered room, even though I have elite status with SPG. Was given a horrible room on the second floor, the room... more

Great location. Rooms were small and due for an upgrade, half the staff were outstanding the other half were just average. Great place to stay if you are looking to explore Zagreb. more

An excellent experience overall. Staff was attentive, and all were pleasant to deal with. Pool / Spa clean and efficient. Great in-room food, though pricey like most hotel in room dining. Great city access walking or w/ #13 tram. All necessary services nearby! Room was excellent. Clean, huge (club level) and a good value. Firm, accurate as expected reservation to... more

to contradict other reviews I have to say it is an excellent hotel with top class services and atitude, welcoming stuff, rooms, restorants and other facilities are best in Zagreb. for frequent business visitor its the most recomended hotel in Croatia. more

Went on a hen party for 2 nights and stayed at this hotel expecting luxury. Didn't get that at all! For a start the receptionist was new, rude and took exception when I asked for my photocopy of my passport back. Two of us were put on the wrong floor but had to make do. At 8.30am we were woken... more

My mother and I went to stay at Sheraton Zagreb for three nights in March. We are starwood members and requested the club level. Internet site promises special acess to club lounge with complimentary breakfast, afternoon hors d' oeuvres and a variety of beverage choices. Upon arrival we are taken to the club level and put in this super small... more

Although I didn't stay at the Sheraton Zagreb, I dropped off my Budget rental car there (I picked it up at the airport) and upon arriving at the hotel, unsure of where to find the Budget desk, I pulled into the empty drive-through area at the hotel's front door to ask for directions. I had just unbuckled my seatbelt and... more