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Sheraton Zagreb Hotel

5.0 of 5 2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
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Sheraton Zagreb Hotel
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Sheraton Zagreb Hotel
Sheraton Zagreb Hotel
Sheraton Zagreb Hotel
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415 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were very pleased upon our arrival at the Zagreb Sheraton, which we booked online just by looking at the reviews and photos. The hotel is well-located within short walking distance to the centre, or by tram. It is also quite close to the central train station. It was just far enough away from the centre to be quite quiet,... More 

Was this review helpful? Yes 2
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Anna, Thank you for taking the time to publish such a fantastic review. It was great to have you as our guest - we appreciate your loyalty. It's always inspirational to hear that we made a true Sheraton connection. I've made note of your comments in respect to the encounter in the wellness centre. Your Sheraton Zagreb eagerly awaits... More 

Austin, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Traveling a lot, and really this is not a 5 star hotel. The exterior, concept , and the staff is on a 5 star level, but , bathtub is in a bad condition. The carpet is a thing on its own. They should really replace that. The parking should be free , or at least mention that i have to... More 

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Carmen, Thank you for having sayed with us during your visit visit to Zagreb. Although I'm happy to hear that you were happy with the service end of the equation, it's unfortunate we didn't provide you with a true Sheraton connection experience. I've noted your comments and I really appreciate the fact you took the time to publish your... More 

Bexhill, England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a super mini mid week break in Zagreb & stayed at the Sheraton. A warm welcome was given on arrival especially by Nina who checked us in. The spa & swimming pool facilities were great as was the 30 min back massage my husband & I had. The hotel is a little walk from most major attractions but... More 

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Jane R, Thank you for staying with us, as well as for sharing your impressions with the TripAdvisor community. It's great to see that we met the mark and truly connected with you. Your Sheraton Zagreb eagerly awaits your return! Cheers! Mario More 

London
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This place needs a re-fit. It's not terrible, but just looks a bit tired and dated. Rooms are spacious and have all conveniences. The pool is nice and fairly unique in Zagreb. The location is central. Overall the Esplanade is a better choice (unless you want a pool).

Was this review helpful? Yes
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear mgh444, Thank you for choosing the Sheraton Zagreb Hotel during your recent visit to the city. I appreciate the feedback you've been kind enough to share with us. It's unfortunate we didn't make the connection with you this time around. We're rolling out a major refurb of the property and we'd love it if you came back. I'm certain... More 

Ljubljana, Slovenia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 26, 2014

Sheraton Zagreb is definitely one of those places where i feel like home. I am a frequent guest there and I can see that and feel. From the moment i enter the lobby and the bellboy greets me, through the reception where they almost all know my name... The hotel as started with renovation, they did an excellent job in... More 

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Daniel, Your loyalty means the world to us, and I'm happy to note we're justifying your selection of accommodation venue in Zagreb. Thank you for taking the time to post such a positive review. You're absolutely right - I do have a great team, and it is easy to deliver on the Sheraton promise with professionals the likes of... More 

Hyattsville, Maryland
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 23, 2014

The hotel is in a good location, with most sites within relatively easy walking distance. The rooms were clean, but a little frayed around the edges. Bed was comfy and staff was friendly. The room was non-smoking, but they must segregate the floors of the hotel because the hallway smelled strongly of cigarette smoke and when I turned on the... More 

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear HappyTraveller465, Thank you for staying @ the Sheraton Zagreb Hotel during your recent trip to town. Although the overall score doesn't give that impression, I'm happy to note that we delivered on a pleasant experience for you. I appreciate your taking the time to post this review. It's unfortunate we didn't make the fool connection this time, but I... More 

Hong Kong, China
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 22, 2014

Sheraton Zagreb is very conveniently located in the center of the city. Walking distance to the main square around which most of the shopping and dining places venues are. Our room was nothing special compared to other Sheraton hotels we have stayed in before.

Was this review helpful? Yes
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Mike P, Thank you for staying at the Sheraton Zagreb Hotel during your recent visit to town. I appreciate that you took the time to share your impressions with the TripAdvisor community, and I'm happy to see that we contributed to what was evidently a pleasant say for you. I trust we'll be reconnecting soon. Sincerest best wishes to... More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 19, 2014

Spent one night on business trip, over all average. Reception was service oriented but so slow. Room was ok, but felt like in last century, it is obvious that renovation is needed. Food was ok, still nothing to remember. Hotel has great location, but need to modernized. Would not mind being in 80's but with the flavors of 21st century.

Was this review helpful? Yes
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Goran, Thank you for choosing to stay with us during your recent visit to Zagreb, and I appreciate you took the time to provide use with your feedback. It's unfortunate we didn't make a true Sheraton connection with you. Having said that, I'd like to point out that we're in the midst of a comprehensive refurbishment of the property.... More 

Colorado Springs, Colorado
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 18, 2014

The Sheraton in Zagreb is situated in a great location. The Glavni Kolodvor (central train station) is just a couple blocks away, taking you to all parts of the city or other even other countries. The bys station is also within walking distance. Trg Ban Josipa Jelečić, the main square of Zagreb, is about 5-6 blocks away. There is a... More 

Was this review helpful? Yes 2
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Hi Sam, I'm so happy we measured up. Thank you for staying @ the Sheraton Zagreb and I truly appreciate the fact you took the time to share your impressions with the TripAdvisor community. It's a tremendous source of encouragement when we get such positive feedback. I trust we'll be reconnecting soon. Sincerely yours, Mario More 

Sofia, Bulgaria
Contributor
17 reviews 17 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed December 12, 2014

We slept there in apartment for one night. The room was very old stylish and smelled very strongly of cigarettes. And there was a half-empty bottles of mineral water. All night drunken teenagers were running down the hallway and sang. It was a nightmare. The breakfast was the only good thing. I will never ever sleep there!

Was this review helpful? Yes 3
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Maya B, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to... More 

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Additional Information about Sheraton Zagreb Hotel

Address: 2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
Location: Croatia > Central Croatia > Zagreb
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Zagreb Hotel 5*
Number of rooms: 306
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Also Known As:
Sheraton Zagreb
Zagreb Sheraton
Hotel Style:
#6 Casino Hotel in Zagreb
#13 Luxury Hotel in Zagreb
#13 Business Hotel in Zagreb

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