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Sheraton Zagreb Hotel

2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
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1 room 1 guest
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Sheraton Zagreb Hotel
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518 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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  • Dutch first
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  • All months
    (518)
  • Mar-May only
    (109)
  • Jun-Aug only
    (187)
  • Sep-Nov only
    (150)
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    (72)
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Brooklyn, New York
Level Contributor
138 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Solidly built Hotel Stayed seven nights and overall it was a good experience. We did not stay in one of the refurbished rooms which I understand is considerably better. Ours was OK. If they keep upgrading it will once again prove to be a quality destination. Good transportation nearby. Room service supplies ice promptly. Staff was friendly and anxious to... More 

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Tulsa, Oklahoma
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The hotel staff was fairly quick and efficient and responded to all my concerns and wants with respect and kindness. Particularly when things needed to be addressed. The layout of the hotel was very nice and the amenities were great! Gym and pool were available. The staff is very professional and really make a stay at the Sheraton worthwhile. I... More 

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Perth
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Stayed there 2 nights with my wife at the beginning of August. Asked for a non-smoking executive club room. Got a room that stunk of cigarette smoke. The executive club room was closed due to rennovations. We could hear jack hammers. Disappointed with whole experience, I expected a lot better from a Sheraton Hotel. Will never stay there again.

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Sydney, Australia
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed three nights, before the start of a tour of Croatia. We pre arranged an airport pick up which was organised via email. We were warmly welcomed by Receptionist Lara and she answered and gave us local advice and help. The hotel itself, well the Reception rooms are all good the hallways and rooms are very tired and need... More 

Was this review helpful? Yes 1
Copenhagen, Denmark
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent Hotel with a Excellent service. There was a high service delivery doesn´t matter if it was the frontdesk-waiter-cleaning they all did it with a big smile.The room was clean-hell and very nice

Was this review helpful? Yes 2
Jersey City, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is AWESOME! We spent a week and a half traveling around Croatia and with the heat being INSANE we had a difficult time staying in a place that had adequate A/C and showers (European showers are MUCH smaller than American showers). Then we got here and all our prayers were answered! The room was great, beds were incredible,... More 

Was this review helpful? Yes 1
Brooklyn, New York
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Sheraton Zagreb is a great value for anyone visiting the city. It's conveniently located, about a 10 minute walk from the city center. The hotel itself is nicely appointed, and the staff were lovely. And Starwood mattresses are always a treat, particularly after a long flight over! The breakfast buffet was excellent as well. I would definitely recommend it... More 

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Prague
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel have a good location walking distance to Zagreb center where you can find nice restaurants, about 15 min walk, staff is very nice and helpfull, but, the hotel rooms are no way 5 stars, everywhere dirty damaged carpets with big stains on them, damaget wallpapers, view from main room hall in to something what lookes like a ghetto,... More 

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Belmont, California, United States
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It's just like any other hotel of Sheraton, nothing to add. A small complaint could be that they add the Tourist tax on top of the given room price, very annoying and a stupid hotel habit started in the US, were they all give a price and then add tax, resort cost etc. Hotels in Europe should not do the... More 

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Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lovely old style but modern hotel. Spacious rooms and proper king sized bed! The hotel is about a 10-15 min walk to the old centre. It has a nice coffee shop which is good for breakfast if you do not have B&B or do not fancy a full buffet. The staff are so very lovely in this cafe restaurant. There... More 

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MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Lisaupham, Thank you for choosing the Sheraton Zagreb as your stay venue in town, and you're very considerate for having taken the time to share your impressions. It's reassuring to see that we delivered on your expectations. I've taken note of your comments regarding the pool. To that point, the Wellness Facility operator is currently doing a facelift of... More 

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