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Sheraton Zagreb Hotel

2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
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Sheraton Zagreb Hotel
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Sheraton Zagreb Hotel
Sheraton Zagreb Hotel
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491 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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English first
  • All months
    (491)
  • Mar-May only
    (109)
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    (161)
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    (149)
  • Dec-Feb only
    (72)
All months
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Pleasant service in reception and hotel lobby bar. Lobby bar's food was also decent. Walking distance (ca. 10-13 mins.) to city centre, bar street and main square. Good wifi connection. Big clean rooms. Our room's aircondition was a bit too warm though, no matter how low we tried to put the temperature. All in all s good stay.

Was this review helpful? Yes
County Dublin, Ireland
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My wife travels very frequently. Been to many hotels all over the world. However, this stay was incredible. Rooms were spacious, the beds were soft yet firm enough for my back. The waiter Josip was excellent. After one breakfast, he got to know us, what we liked and after that he greeted us with a smile and had everything ready... More 

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Steven L, You're too considerate - what an inspiratational review! Thank you for caring enough to share your impressions about the Sheraton Zagreb Hotel! Lara and Josip have already been informed about their superstar status. You're absolutely right, and I'm tremendously proud of the fact that I have such a talented, guest focused team. That's what makes the difference,... More 

Belgrade, Serbia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Generally Zagreb itself made a big step forward in the tourism area. And the hotel "Sheraton" is the place to confirm and evaluate my opinion. Warm welcoming, full attention, all clean, perfect food, nice environment, ..., what else needed to try and see it? :-)

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Darco, What a gem of a review! Thank you for choosing to stay @ the Sheraton Zagreb Hotel, and thank you for spreading the word. I'm glad you enjoyed your visit to town, and I'm happy to see that we truly delivered on a great say for you. Let's reconnect soon! Keep well & best regards, Mario Š More 

Durban
Level Contributor
108 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We spent one night in Zagreb at the end of our Croatian holiday, and decided to opt for a more luxurious hotel for our last night - and loved it! The foyer is quite opulent, and very open, with a restaurant and cafe/bar at each end, and a small "business centre" just alongside the piano bar, which itself was a... More 

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Anfield33, Fabulous! How great it is to hear that we did so well in terms of bringing that Sheraton connection to life for you. Thank you for being so kind, and I sincerely hope we'll be welcoming you back to the Sheraton Zagreb Hotel soon. Sincerely yours, Mario Š More 

Antwerp Province, Belgium
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I went here on a business trip and i could find any negative comments. The room was very clean and cleaned everyday! The food was good but not wauw! Price quality ratio was not that good but ok. There was free wifi in the room and lobby. The english was not always good but it was understandable. Overall it was... More 

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MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear NierinckN, It's great that you took the time to publish your review. Many thanks for the business. It was a true pleasure to have you and the entire group as our guests for the rally. I'm glad we generally delivered. We loved to see you back in the event you're revisiting Zagreb because we'll make a special point of... More 

London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Booked into the Sheraton after a disappointing night at the panorama hotel. It was just what we needed. After booking the hotel only an hour and a half before we checked in, check in was swift. As soon as we entered our air conditioned room, we were much happier. The pool was a plus, small but not too bad. There... More 

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MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Pammie28, Thank you staying with us, and I genuinely appreciate your kind and candid review. I'm happy to hear that your overall experience was positive and that service and staff were on top of the game - professional & pleasant. I'm sorry for the inconvenience with the noise that prompted the room move. We had an unplanned intervention with... More 

Melbourne, Australia
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Unfortunately I was not well during our 2 day stay in Zagreb. So I spent a considerable amount of time in our room which was on the second floor facing out the front of the hotel. The bed was very comfortable and the couch was very comfortable to lay on and read your book. The decor was very nice. Old... More 

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MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Gary W, Thank you for choosing the Sheraton Zagreb Hotel as your stay venue in town, and thank you for taking the time to post this nice review. I agree with you; our property is a great place to convalesce in the heart of the city centre. I trust we'll be reconnecting soon - do revisit us! Cheers, Mario... More 

Melbourne, Australia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Well situated hotel for sight seeing Zagreb. Good breakfast . convenient because it has a car hire office in the lobby which allowed us an early start to the very beautiful Plitvice Lakes the next morning.Room very clean and adequate but nothing fancy.

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Ajlip, Thank you for opting for the Sheraton Zagreb as your stay venue in Croatia's Capital. I'm happy to note that we were a good fit in terms of what you were looking for. I can see, however, that we didn't wow you, and that's missed opportunity as far as I'm concerned. We genuinely deliver on true connections for... More 

SW19
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

5 star hotel when you enter, booking in was slick and efficient. The rooms were ok but showing signs of wear and tear. Tea and coffee facilities available but only on the first day, after that a single teabag for 2 people was left which required a daily call to reception and the tea being delivered, was this a ploy... More 

Was this review helpful? Yes
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear GerardTours, Thank you for taking the time to post your stay impressions on the TA platform. Although your overall experience was positive, I'm definitely left with the sense that we missed out an oppportunity to really deliver on a great stay. I'll be sure to look into the issues you had with coffee/tea replenishment, and water temperature whilst showering.... More 

Sheffield, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for 3 nights. The Hotel is quite ok but already old fashioned. The breakfast is nice and the food is ok. The service is really good and the people are very friendly and nice. Internet speed was ok.

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Austria1965, Thank for the kind words, and for the candid impression you posted on the TA platform. It's great to see that my team provided you with a Sheraton connection experience. We delivered on your expectations, and that's what it's all about. I trust I'll be welcoming you back soon. FYI - as you saw the public areas and... More 

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