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All 55 Zagreb hotels

Sheraton Zagreb Hotel

5.0 of 5 Hotel   |   2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
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Sheraton Zagreb Hotel
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Ranked #24 of 55 Hotels in Zagreb
A recent review
4 of 5 stars reviewed 1 week ago
Allen S Windsor, Canada
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378 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Girona, Spain
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Stayed for one night. The staff was very friendly and helpful. Conversely, the whole building and facilities are somewhat old. Worst of all, our room had a thin closed door facing the next room, from which we could hear loud people yelling and laughing during the day and awful snores during the night that woke us up. Definitively overpriced.

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Windsor, Canada
Contributor
19 reviews 19 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here for several days at the end of two weeks in Croatia. Several of the reviews commented on the hotel being dated. We did not find that at all. Our rooms were fine and the location is excellent. As an added bonus there is a Fleet rental car office on site. We were able to drop off our... More

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MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Allen S, I'll keep it short and sweet. Thank you for staying with us and for taking the time to post your frank review - much appreciated! Come back soon - your Sheraton Zagreb Hotel awaits your return! Mario More

Fairfield, California
Top Contributor
59 reviews 59 reviews
17 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our base while spending three days in Zagreb. The hotel is conveniently located, and the #6 train which picks up in Ban Jelačić Square even stops right at the front door! The beds were very comfy and the room clean. The hotel caters to large tour bus groups, so breakfast can be chaotic. They do not charge for... More

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Tacyja9, Thank you for choosing the Sheraton Zagreb as your stay venue during your recent visit to the city, as well as the positive review of our hotel! I'm glad we connected and that you enjoyed your stay. I look forward to welcoming you back soon. Sincerest regards, Mario More

Orange, Australia
Top Contributor
89 reviews 89 reviews
41 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 1 week ago

Our room was adequate although it was starting to show its age. The hotel is within an easy walk to the centre of Zagreb (both lower and upper town), the station, art galleries and botanic gardens. Staff were attentive and helpful. Due to understaffing and the presence of ravenous hordes from a couple of coach tours, breakfast on our 2nd... More

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MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Kalinya_1, I appreciate the fact you took the time to share your impressions with us; I appreciate your feedback. Thank you for having staid with us, and I assure you we'll lift the bar and provide for ta better Sheraton connection in the event you come back. Revisit us soon! Sincerely, More

Rome, Italy
Contributor
14 reviews 14 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This is an old 5 star hotel. Servis is very good location is good room are old this not 5star hotel . Need to be remodel or tobe reated as an 4 star . Food at breakfest i not in the level of 5 star. The cost per day was low 100 euro .

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MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Eli B, Thank you for choosing the Sheraton Zagreb as your stay venue during your recent visit to the city, as well as the nice review of our hotel! I'm glad that you enjoyed your stay and hope to see you again very soon. Let's reconnect. Sincerely, Mario More

Ankara, Turkey
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in a suit which consisted of a kitchen part and living room. At first our room was not ready since we had arrived earlier so they offered us coffee and it didnt take too long. Staff speaks English fluently and were very polite. The suit was large and bathroom and the toilet was seperated which I like. There... More

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Mechan, It was great to have you and thanks so much for sharing your impressions. What a delight it is to see that we connected with you. Come back soon you - your Sheraton Zagreb Hotel awaits your return! Mario More

Melbourne, Australia
Contributor
16 reviews 16 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My partner and I stayed at the Sheraton, Zagreb as part of an Insight Vacation tour. We were not impressed with the facilities of the Sheraton. But though that the staff worked hard, particularly a girl who worked hard in the mornings and afternoons -she was outstanding!

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MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear IrishEyes64264, It was a pleasure to have you as our guest @ the Sheraton Zagreb Hotel. Thank you for sharing your stay impressions with us and I'm very proud to hear that our great staff made a connection with you. That's what makes the diffence. As far as facilities are concerned, we've started up a consequential refurb of our... More

New Jersey
Contributor
19 reviews 19 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at the Sheraton both on points and then as part of a tour. The hotel was great. Very accomodating, wonderful room, nicely located. Breakfast buffet was good- omelets to order, more than enough selection. Original room was on a smoking floor (non smoking room) but could still smell smoke. Upgraded our room and it was a fantastic suite- bedroom,... More

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MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Selftours, It was great to have you as our guest, and it's tremendously encouraging to hear we made a true Sheraton connection with you. Thank you for taking the time to share your impressions with the TripAdvisor community. The Sheraton Zagreb Hotel eagerly awaits your return. Mario More

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We loved this hotel, I traveled with a 12yr old and 17yr old in a group tour. The staff was fantastic! I don't usually leave a tip but I did here! Excellent food, and I mean excellent food for their buffet and the cafe was great too! Loved our server Sunday night at the cafe, actually I have nothing bad... More

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MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Sandyqb87, Thank you for staying with us earlier this month. It's great to hear that we justified your choosing us and we appreciate you took the time to publish your stay impressions. We look forward to reconnecting with you soon. Sincerest regards from the Sheraton Zagreb Hotel! More

John O'Groats, United Kingdom
Top Contributor
146 reviews 146 reviews
138 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed September 11, 2014

I normally stay with IHG Hotels, but they have no hotel in Zagreb so I chose to stay a night in the Sheraton. And, actually, it was quite good. There is some interesting statuary in the public areas of the hotel. The room itself was comfortable, quiet and clean; room service was ok (nothing special) and staff was polite and... More

Was this review helpful? Yes 2
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Ebookpunkie, Great of you to choose the Sheraton Zagreb Hotel during your recent visit to town - much appreciated! It's rewarding to know your stay was pleasant, and that my staff managed to make that Sheraton connection with you. I absolutely agree with you - it's people that make the difference. Thank you for taking the time to share... More

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Additional Information about Sheraton Zagreb Hotel

Address: 2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
Location: Croatia > Central Croatia > Zagreb
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Zagreb Hotel 5*
Number of rooms: 306
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Also Known As:
Sheraton Zagreb
Zagreb Sheraton

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