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Sheraton Zagreb Hotel

5.0 of 5 2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
Best prices for: 1 room 1 guest
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Sheraton Zagreb Hotel
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Sheraton Zagreb Hotel
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418 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Quezon City, Philippines
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

A very pleasant hotel! About 5 minutes by feet and you will be at the center, you can also ride on a tram and it stops just a few meters away of the hotel. I did enjoyed staying and managed to use the amenities too.

Was this review helpful? Yes 2
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Rowz, It was great to have you as our guest during your visit to Croatia's National Capital; thank you for choosing the Sheraton Zagreb Hotel as your accommodation venue. It's reassuring to note that we delivered on a true Sheraton connection. Although it appears we delivered on a pleasant stay, I can see we'll have to do even more... More 

Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Good hotel but needs a bit of a revamp which they were doing during our stay - the pool, restaurant and the bar. I'm sure will look good once it's done, not so great for us whilst we were there The rooms also need a bit of a revamp, were a little dated The meals we ordered including the buffet... More 

Was this review helpful? Yes
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear VKNY44, First & foremost of all, thank you for choosing the Sheraton Zagreb Hotel as your stay option during your recent visit to Croatia's National Capital. Your feedback is much appreciated - I really appreciate that you took the time to post your impressions. I can see that we delivered a true Sheraton experience on the service end, but... More 

Belgrade
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at Sheraton for only one night. The room was "standard", but i would say that it should have looked better. Entire hotel is all about classic style, and this can be felt everywhere. But there should be a difference between "classic" and "old". Room was spacious and clean. You can see that furniture is old and that... More 

Was this review helpful? Yes
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Igor, I'd like to thank you for staying with us during your recent trip to town. You're very kind to have taken the time to share your stay impressions with the TripAdvisor community, much appreciated. Guest feedback is always invaluable because there's always great learning take-aways. I can see we didn't succeed in making a true Sheraton connection with... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 26, 2015

We were very pleased upon our arrival at the Zagreb Sheraton, which we booked online just by looking at the reviews and photos. The hotel is well-located within short walking distance to the centre, or by tram. It is also quite close to the central train station. It was just far enough away from the centre to be quite quiet,... More 

Was this review helpful? Yes 4
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Anna, Thank you for taking the time to publish such a fantastic review. It was great to have you as our guest - we appreciate your loyalty. It's always inspirational to hear that we made a true Sheraton connection. I've made note of your comments in respect to the encounter in the wellness centre. Your Sheraton Zagreb eagerly awaits... More 

Austin, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 24, 2015

Traveling a lot, and really this is not a 5 star hotel. The exterior, concept , and the staff is on a 5 star level, but , bathtub is in a bad condition. The carpet is a thing on its own. They should really replace that. The parking should be free , or at least mention that i have to... More 

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Carmen, Thank you for having sayed with us during your visit visit to Zagreb. Although I'm happy to hear that you were happy with the service end of the equation, it's unfortunate we didn't provide you with a true Sheraton connection experience. I've noted your comments and I really appreciate the fact you took the time to publish your... More 

Bexhill, England, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 14, 2015

We had a super mini mid week break in Zagreb & stayed at the Sheraton. A warm welcome was given on arrival especially by Nina who checked us in. The spa & swimming pool facilities were great as was the 30 min back massage my husband & I had. The hotel is a little walk from most major attractions but... More 

Was this review helpful? Yes 3
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Jane R, Thank you for staying with us, as well as for sharing your impressions with the TripAdvisor community. It's great to see that we met the mark and truly connected with you. Your Sheraton Zagreb eagerly awaits your return! Cheers! Mario More 

London
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 12, 2015

This place needs a re-fit. It's not terrible, but just looks a bit tired and dated. Rooms are spacious and have all conveniences. The pool is nice and fairly unique in Zagreb. The location is central. Overall the Esplanade is a better choice (unless you want a pool).

Was this review helpful? Yes
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear mgh444, Thank you for choosing the Sheraton Zagreb Hotel during your recent visit to the city. I appreciate the feedback you've been kind enough to share with us. It's unfortunate we didn't make the connection with you this time around. We're rolling out a major refurb of the property and we'd love it if you came back. I'm certain... More 

Ljubljana, Slovenia
Contributor
11 reviews 11 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 26, 2014

Sheraton Zagreb is definitely one of those places where i feel like home. I am a frequent guest there and I can see that and feel. From the moment i enter the lobby and the bellboy greets me, through the reception where they almost all know my name... The hotel as started with renovation, they did an excellent job in... More 

Was this review helpful? Yes 2
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Daniel, Your loyalty means the world to us, and I'm happy to note we're justifying your selection of accommodation venue in Zagreb. Thank you for taking the time to post such a positive review. You're absolutely right - I do have a great team, and it is easy to deliver on the Sheraton promise with professionals the likes of... More 

Hyattsville, Maryland
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed December 23, 2014

The hotel is in a good location, with most sites within relatively easy walking distance. The rooms were clean, but a little frayed around the edges. Bed was comfy and staff was friendly. The room was non-smoking, but they must segregate the floors of the hotel because the hallway smelled strongly of cigarette smoke and when I turned on the... More 

Was this review helpful? Yes 2
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear HappyTraveller465, Thank you for staying @ the Sheraton Zagreb Hotel during your recent trip to town. Although the overall score doesn't give that impression, I'm happy to note that we delivered on a pleasant experience for you. I appreciate your taking the time to post this review. It's unfortunate we didn't make the fool connection this time, but I... More 

Hong Kong, China
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 22, 2014

Sheraton Zagreb is very conveniently located in the center of the city. Walking distance to the main square around which most of the shopping and dining places venues are. Our room was nothing special compared to other Sheraton hotels we have stayed in before.

Was this review helpful? Yes
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Mike P, Thank you for staying at the Sheraton Zagreb Hotel during your recent visit to town. I appreciate that you took the time to share your impressions with the TripAdvisor community, and I'm happy to see that we contributed to what was evidently a pleasant say for you. I trust we'll be reconnecting soon. Sincerest best wishes to... More 

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Additional Information about Sheraton Zagreb Hotel

Address: 2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
Location: Croatia > Central Croatia > Zagreb
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Zagreb Hotel 5*
Number of rooms: 306
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Also Known As:
Sheraton Zagreb
Zagreb Sheraton
Hotel Style:
#7 Casino Hotel in Zagreb
#14 Luxury Hotel in Zagreb
#15 Business Hotel in Zagreb

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