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All 55 Zagreb hotels

Sheraton Zagreb Hotel

5.0 of 5 Hotel   |   2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
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Ranked #24 of 55 Hotels in Zagreb
A recent review
4 of 5 stars reviewed 1 week ago
ebookpunkie John O'Groats, United Kingdom
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360 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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John O'Groats, United Kingdom
Top Contributor
147 reviews 147 reviews
139 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed 1 week ago

I normally stay with IHG Hotels, but they have no hotel in Zagreb so I chose to stay a night in the Sheraton. And, actually, it was quite good. There is some interesting statuary in the public areas of the hotel. The room itself was comfortable, quiet and clean; room service was ok (nothing special) and staff was polite and... More

Was this review helpful? Yes 2
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Ebookpunkie, Great of you to choose the Sheraton Zagreb Hotel during your recent visit to town - much appreciated! It's rewarding to know your stay was pleasant, and that my staff managed to make that Sheraton connection with you. I absolutely agree with you - it's people that make the difference. Thank you for taking the time to share... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I have visited this hotel on the way through Zagreb. We decided to stay in for one night. Hotel is too expensive for the offer they give. The room was messy and service was pour. They have parking that they charge 120 Kn for 24h even if u don't stay that long. We had to leave deposit for the mini... More

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MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Goran, Thank you for staying with us during your recent trip to Zagreb. Although it's disappointing to see that we obviously didn't meet the mark in terms of your expectations, I do appreciate your having taken the time to voice your concerns. I will do a trace of your stay and look into whom you were in contact with... More

Yehud, Israel
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were on an organized trip to Croatia and Slovenia and had the good fortune to stay at the Sheraton Zagreb The rooms were extremetly comfortable, the breakfast spread was very good and the service excellent Unfortunatley we didn't have the time to use the pool or keep fit facilities (maybe next time)

Was this review helpful? Yes 2
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Rosalind, It was wonderful to have you as our guest and I'm very happy to hear we managed to make your stay in Zagreb so memorable and pleasant. When you do come back, make sure you set time aside to enjoy all the facilities and services we offer. Thank you for taking the time to post your stay impressions!... More

Bucharest, Romania
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is just great and the services even better. A bit outdated maybe...but that's typical for old / best Sheraton, Marriott and so on. Rich and lovely breakfast available, free wifi, large rooms, underground parking, friendly staff...go there!

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MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Coschco, I truly value your loyalty - it was great to have you as a guest @ the Sheraton Zagreb. It's tremendously gratifying to hear that we managed to deliver on such a pleasant stay for you. Thank you for taking the time to share your impressions and sentiments. This kind of positive feedback is a great source of... More

Split, Croatia
Contributor
17 reviews 17 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The rooms need few improvements but still are comfortable enough.There is a serious problem with cleaning service and a pretty arrogant reception staff!!!There are so many better hotels in Zagreb with better price!

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MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Pina, Thanks so much for opting to stay @ the Sheraton Zagreb Hotel on the occasion of your recent visit to town. I'll do a trace of your stay and look into your observations in respect to HK and encounters with our Front Office staff. It's regretful that we didn't manage to make a true Sheraton connection with you... More

Albert Park
Senior Contributor
48 reviews 48 reviews
32 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Apparently the Sheraton is one of only three five star hotels in Zagreb. I don't know what the other two are like but this is very average, and in need of an upgrade. You can walk to the old town but it is not 'around the corner', we drove but I would estimate it is a 20-30 minute walk to... More

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MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Tourmaniac, Thank you for opting to stay @ the Sheraton Zagreb Hotel on the occasion of your visit to Croatia's Capital. I appreciate your candid account of your stay. FYI - we are in the midst of a refurbishment of public areas, F&B outlets, meeting facilities and guest rooms. I invite you to come back, as I'm certain we'll... More

London, United Kingdom
Top Contributor
75 reviews 75 reviews
44 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here on business in August. First observation is the comparison of the outside with the inside. Web pictures show a very modern exterior which gave me comfort that I was booking a modern hotel, reality is the inside is really tired and very dowdy decorated in multiple shades of beige with tired stained wall paper beginning to fall of... More

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MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Martynjw, I'd like to thank your for opting to stay @ the Sheraton Zagreb Hotel during your recent business trip to Croatia's Capital. I've noted your comments, and I truly appreciate your impressions and input. We are in the midst of major refurbishment of the property. Public areas, restaurants, the bar, our meeting rooms and ballroom will be completed... More

perth
Top Contributor
57 reviews 57 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We ended the Croatian portion of our holiday here. Lovely staff, nothing to much trouble. Rooms good size, very comfortable bed. The location was perfect to the town. Only about a 10 minute walk. My main gripe is that the gym didn't open until 10 every day. Not happy. Parking was also on the pricey side but overall pretty good.

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear rb66Perth, It was a pleasure to have you as our guest; thank you for opting to stay @ the Sheraton Zagreb Hotel during your visit to Croatia's Capital, Great to hear my staff delivered on the world renown Sheraton service excellence promise. FYI - the wellness centre was operating on a summer schedule, from 10:00 to 20:00 daily, but... More

Geelong, Australia
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 12, 2014

What an absolutely lovely hotel. Staff were excellent, rooms amazing, beds huge, food awesome and centrally located that once we parked the car we didn't use it for the next week. Service was fantastic. Definitely recommend to anyone that wants the little bit extra.

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Josip, Thank you for staying with us, as well as for publishing this great review. It is tremendously encouraging to know that we made the connection with you, and there-by justified your choice of stay venue in Zagreb. The entire Sheraton Zagreb TEam eagerly awaits your return! Cheers, Mario More

London, United Kingdom
Top Contributor
212 reviews 212 reviews
79 hotel reviews
123 helpful votes 123 helpful votes
2 of 5 stars Reviewed August 12, 2014

I’ve not previously stayed in a Sheraton (or any Starwood property), so I can’t say if this hotel is typical of the chain, but the experience has been enough to make sure I won’t be wasting my money staying at any of their chains again. I booked the room through a third party website as an overnight stop in Zagreb... More

Was this review helpful? Yes
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear TravellingTom78, Thank you for staying @ the Sheraton Zagreb. I appreciate your taking the time to post your stay impressions on the TripAdvisor platform. It is unfortunate that we did not meet your expectations, but I am glad to hear that your interactions with our staff were friendly and helpful. I would like to point out that we are... More

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Additional Information about Sheraton Zagreb Hotel

Address: 2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
Location: Croatia > Zagreb
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Zagreb Hotel 5*
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Also Known As:
Sheraton Zagreb
Zagreb Sheraton

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