We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 55 Zagreb hotels

Sheraton Zagreb Hotel

5.0 of 5 Hotel   |   2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
Hotel amenities
Save Saved
You added Sheraton Zagreb Hotel to your Saves list
Sheraton Zagreb Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
71%
Ranked #22 of 55 hotels in Zagreb
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 5 days ago
Mike P Oxford, United Kingdom
Write a Review

318 people have reviewed this hotel

Traveler rating
    88
    131
    67
    19
    13
See reviews for
30
69
26
129
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Oxford, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Spent 4 nights at the Sheraton Zagreb in April. Staff were courteous and, for the most part capable. A bit of frustration when trying to use the printers for the computers in that the guy trying to assist me clearly had no idea how to print stuff out but hardly the end of the world. Great location with easy access... More

Was this review helpful? Yes
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear MDP687, Many thanks for setting time aside to post your review. I apologize for the strange encounter you experienced when you requested support with printing in our Link@Sheraton - the encounter you described is unacceptable. I am looking into your Margherita comment as well. No excuses, but I can assure you that we have very skilled cocktail maestros amongst... More

Modiin, Israel
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Very pleasant and service orientated staff, every request is answered with a smile and effectiveness at the reception and all other facilities.. Great breakfast selection and quality of food. An excellent hotel close to the city center, Rooms were very clean and comfortable and serviced daily. Extremely good value ! *************Parking for hotel guests should be included in the room... More

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Hi Oferravona, I appreciate the fact you took the time to post your impressions. How encouraging it is to hear we did your right! Thank you for your loyalty and we look forward to reconnecting with you soon. Mario More

Zagreb, Croatia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

An excellent hotel close to city centre, advisable as well as business meeting point (well known in the city). As by my understanding typical Sheraton hotel. Rooms clean, comfortable and nicely serviced. Very effective and kind, friendly reception desk services.

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Joze, Thank you for taking the time to let us know that we are doing precisely what we should be. It is a great reassurance to know that we are justifying the loyalty you have entrusted us with. Mario More

Melbourne, Australia
Top Contributor
130 reviews 130 reviews
75 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

It is easy to understand many of the negative reviews on this hotel. Clearly the hotel has seen better days. The facilities and rooms are very dated and well overdue for a face lift. Nonetheless it is clean and delivers all the basics of this brand - keep your expectations modest and you won't be disappointed. Three aspects of this... More

Was this review helpful? Yes
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Lynden, Thank you for taking the time to share your impressions with us. Your detailed account of your stay is a great source of information for us. There is no better way to get a grasp on how you, the consumer, perceived our product and services. It is truly reassuring to see that we connected, and I thank you... More

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2014

An excellant hotel close to the city centre, in easy walking distance. We used the swimming pool which ws a decent size for a city centre hotel and very clean. Rooms were very clean and comfortable and serviced daily. A good selection of food at breakfast. Extremely good value.

Review collected in partnership with Galahotels.com

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Lynn, How wonderful it is to hear we made the connection with you. Thank you for sharing your impressions; it is much appreciated. We look forward to welcoming you back. If there is anything we can do to make your next stay with us extra special, do not refrain from reaching out to me - it will be my... More

Kastav
Top Contributor
58 reviews 58 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 11, 2014

When you decide to go at Sheraton you are expecting similar levels all around the globe. Unfortunately this is not a case here. The position of the hotel is excellent- less that 1 km to the city center. Rooms are enough big but it is obvious that the golden ages of this property is far beyond. Being there in the... More

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear GogiKastav, I truly appreciate the fact that you cared enough to share your impression. I cannot help but feel disappointed that we did not seize the opportunity to connect on the occasion of your last stay. First and foremost, thank you for staying with us. Our breakfast is generally one of our strong suits, both in terms of selection... More

Ljubljana, Slovenia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 1, 2014

It is typical Sheraton properties with good and bad sides, however this hotel is one of our favourites in Europe and globally. Very friendly staff at reception desk, extremely helpful, any extra need is never an issue.Very spacious rooms, clean, although some refreshment would be welcome. The breakfast is really gorgeous, huge choice of different dishes, charcuterie, fruits, granola... Hotel... More

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Dvorjanka1, Reviews the likes of yours are truly reassuring; thank ou for your kind words of encouragement. The connection is what we work towards with all our guests and it is fabulous to see that we consistently reach it with you. We tremendously appreciate your loyalty and very much look forward to welcoming you back soon. If there is... More

London
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 24, 2014

We chose this hotel after good research on trip advisor and other sites, having been to a host of Sheraton hotels in UK and around the world, I felt confident, despite mixed reviews, I thought people were just being a bit picky and the same standards would be applicable as the Sheraton like to promote. I really dislike giving a... More

Was this review helpful? Yes
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Nick89, Thank you for taking the time to share such a detailed account of your stay. First and foremost of all, I am very disappointed that we were so short of meeting your expectations; sorry about that. I am not one to make excuses, and with that said, I would like to underscore that I am closely looking into... More

Lund, Sweden
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 3, 2014

At my first visit in Zagreb I was lucky enough to stay in this property. Very nice rooms, free wifi which worked well, coffee/tea facilities, excellent breakfast including champagne, fantastic food in the restaurant, more than friendly staff

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Gullabella, Thank you for setting time aside to share your impressions. It's a charm to know we connected, and moreover reassuring to assume you'll be back next time you visit Zagreb. Please do advise if there's anything we can do to raise the bar when you do revisit the Sheraton Zagreb. Mario More

Kranj
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 16, 2014

Went there in spring 2013.The hotel is outside still in the same shape, as it was when it opened, also rooms.It is a classic 5 * business hotel, in walking distance 15 minutes to Zagreb City center.The time to its complete rennovation is slowly coming.Staff professional , except cleaners sometimes forgot to take glasses if they were left in front... More

Was this review helpful? Yes 2
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Ales, First and foremost of all, thank you for opting with us on the occasion of your recent visit to Zagreb. There's an abundance of hotels to choose from, and I appreciate your loyalty. It's reassuring to hear that we were on top of the game, and we delivered on a pleasant stay experience for you. Thank you for... More

Been to Sheraton Zagreb Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Zagreb Hotel

Also Known As:
Sheraton Zagreb
Zagreb Sheraton
Address: 2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
Location: Croatia > Zagreb
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Zagreb
#13 Luxury Hotel in Zagreb
#15 Family Hotel in Zagreb
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Zagreb Hotel 5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Starwood EMEA, Expedia, Tingo, Priceline, TripOnline SA, Otel, Hotels.com and Venere so you can book your Sheraton Zagreb Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Sheraton Zagreb Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.