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All 54 Zagreb hotels

Sheraton Zagreb Hotel

5.0 of 5 Hotel   |   2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
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Sheraton Zagreb Hotel
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70%
Ranked #23 of 54 hotels in Zagreb
A recent review
4 of 5 stars reviewed 1 week ago
LeonSokulsky Newcastle, Australia
  • Reviews (336)
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336 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Newcastle, Australia
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I chose the Sheraton because of its location and the Sheraton brand. It lived up to my expectations in most cases. The hotel was just a short stroll to the centre of town and many of the tourist sites and restaurants. From my room I had a view of the magnificent spires of St Catherine's Cathedral. My room was spacious... More

Was this review helpful? Yes 2
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Hi Leon, Many thanks for sharing your impressions with us in such detail. I've taken note of your comments regarding providing tour options in the city; I quite agree. For your information, we've started up our refurb. The first phase will encompass the restaurants, bar, public areas, ballroom and meeting salons and will be completed by mid September. The second... More

Jerusalem, Israel
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a night. The rate was really good- 75€ for the night. We also got massages at the spa. It was amazing!! Indoor pool was nothing great but the massages rooms and facilities were all new and modern. It was a short walk to the city cafés and 8 min walk to city center. Staff very friendly.... More

Was this review helpful? Yes
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Chana100, Thank you for caring enough to post your review. It's great to hear you were satisfied with your stay experience - we obviously connected and that's what it's all about. The Sheraton Zagreb Hotel awaits your return! Sincerely, Mario More

Fort Worth, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I am gold Starwood preferred member, they could not recognize that. And was told they give 15% off food and laundry charges. Then I ask to confirm again I was told that is not true, and if they give me it would come out from the front desk clerk's pay check. And it was not enough that front desk manager... More

Was this review helpful? Yes
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Guest123, Thank you for sharing your impressions. It's unfortunate that your experience with our F.O. Manager was such a disappointment. Professionalism, and the Sheraton brand philosophy of connecting with our guests is our M.O., and we obviously missed out on the opportunity to connect with you. I was under the impression that we'd reached an acceptable form of indemnification... More

San Francisco, California
Contributor
13 reviews 13 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff here is extremely rude! Get used to it. From the front desk to the waiters, they all act like they're doing you a favor! The only other worst hotel in Zagreb is the Hotel Inter-Continental! That hotel is absolutely THE WORST HOTEL IN ZAGREB from top to bottom. Everything there is absolutely ridiculous! The hotel and rooms are... More

Was this review helpful? Yes
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear TheJurisDoctor, I appreciate your taking the time to post your impressions. It's unfortunate we didn't make the connection with you - what a shame. I'll do a trace of your stay and look into the interaction issues you apparently had with our front office and F&B operational staff. I've made a note of, and will look into your remark... More

London, United Kingdom
Top Contributor
64 reviews 64 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was here for 4 nights. It is rare in European busy city to find a place that has a comfortable bed, provides peace and quiet. Top marks! To add to the experience, all the staff were very welcoming, helpful and courteous. The Halal menu is an added bonus and there are some very nice options to choose from. I... More

Was this review helpful? Yes
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Travelgurust, Thank you so much for posting your impressions. Your too kind, and I have to say this positive feedback is a tremendous source of motivation. I'm so glad we made such a great connection with you. Come back soon - the Sheraton Zagreb Hotel eagerly awaits your return. Sincerely, Mario More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very comfortable large rooms, quiet with good beds and nice toilets. The furniture is a bit worn out and should be replaced, but it wasn't a problem for me. The breakfast is good and also had a good fish and desert for lunch. The staff is also very helpful and nice.

Was this review helpful? Yes 3
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Fatmir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay @ the Sheraton Zagreb Hotel, and hope that we will be reconnecting soon! Sincerely, Mario More

Athens, Georgia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Room was comfortable and quiet with a good bed, the food was excellent, and the staff were always very friendly and helpful. However, the hotel has a very dated look to it and needs a facelift. The stay was enjoyable and I have no complaints, but this is not a five star hotel.

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Sheraton Zagreb patron, I appreciate the time you took to share your impressions; thank you for caring. It's great to hear we made the connection, and that we succeeded in making your stay a pleasant experience. I'm very proud of my staff, and I thank you for communicating through your satisfaction with the level of professionalism and service we... More

Canberra ACT
Top Contributor
129 reviews 129 reviews
59 hotel reviews
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed June 23, 2014

This hotel was probably classed as a 5 star hotel 20 years ago but now would be a fair 3 .5 star place. However there are some positives.The staff are helpful and friendly and work hard to give you a pleasant stay. The rooms are well appointed but dated by modern standards.the hotel is clean and the beds comfortable.The bathroom... More

Was this review helpful? Yes 2
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Rovingrabbit2, Thank you for taking the time to share your feedback. I would like to draw your attention to the fact that we are in the midst of launching a major refurbishment of public areas, F&B outlets and guest-rooms, so I wholeheartedly invite you to come back to the Sheraton Zagreb Hotel - let's reconnect! Sincerely, Mario ' Sincerely, More

Zurich, Switzerland
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 17, 2014

Stayed in the Sheraton several times for business reasons. Positives: - in walking distance to the city - rooms facing the indoor courtyard are nicely quiet - reasonable rates with company contracts (standard rates are too expensive for the standard they offer - see details below) - Starwood SPG floor with additional amenities (fruits, water, chocolate) - some nice front-desk... More

Was this review helpful? Yes 2
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Reistelust_CH, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

Montreal, Quebec, Canada
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 10, 2014

After 3 planes and feeling pretty gross, it was a pleasure to find an amazing clean modern hotel To start our holiday in bosnia and Croatia. We loved the quiet and relaxing atmosphere. We had a hot shower and relaxed as our first outing the following morning was to the national park

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Phyllis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I'll be sure to share your impressions with my Team - it'll be a great source of inspiration for them. I'm at your disposal for support the next time you come back to... More

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Additional Information about Sheraton Zagreb Hotel

Address: 2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
Location: Croatia > Zagreb
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Zagreb Hotel 5*
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Also Known As:
Sheraton Zagreb
Zagreb Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Casino Hotel in Zagreb #10 Business Hotel in Zagreb #12 Luxury Hotel in Zagreb
Hotel Class
Number of rooms
306

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