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All 54 Zagreb hotels

Sheraton Zagreb Hotel

5.0 of 5 Hotel   |   2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
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Ranked #24 of 54 hotels in Zagreb
A recent review
4 of 5 stars reviewed 4 days ago
rb66Perth perth
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350 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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English first
London, United Kingdom
Top Contributor
75 reviews 75 reviews
45 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed yesterday NEW

Stayed here on business in August. First observation is the comparison of the outside with the inside. Web pictures show a very modern exterior which gave me comfort that I was booking a modern hotel, reality is the inside is really tired and very dowdy decorated in multiple shades of beige with tired stained wall paper beginning to fall of... More

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perth
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We ended the Croatian portion of our holiday here. Lovely staff, nothing to much trouble. Rooms good size, very comfortable bed. The location was perfect to the town. Only about a 10 minute walk. My main gripe is that the gym didn't open until 10 every day. Not happy. Parking was also on the pricey side but overall pretty good.

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MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear rb66Perth, It was a pleasure to have you as our guest; thank you for opting to stay @ the Sheraton Zagreb Hotel during your visit to Croatia's Capital, Great to hear my staff delivered on the world renown Sheraton service excellence promise. FYI - the wellness centre was operating on a summer schedule, from 10:00 to 20:00 daily, but... More

Geelong, Australia
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What an absolutely lovely hotel. Staff were excellent, rooms amazing, beds huge, food awesome and centrally located that once we parked the car we didn't use it for the next week. Service was fantastic. Definitely recommend to anyone that wants the little bit extra.

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Josip, Thank you for staying with us, as well as for publishing this great review. It is tremendously encouraging to know that we made the connection with you, and there-by justified your choice of stay venue in Zagreb. The entire Sheraton Zagreb TEam eagerly awaits your return! Cheers, Mario More

London, United Kingdom
Top Contributor
212 reviews 212 reviews
79 hotel reviews
119 helpful votes 119 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I’ve not previously stayed in a Sheraton (or any Starwood property), so I can’t say if this hotel is typical of the chain, but the experience has been enough to make sure I won’t be wasting my money staying at any of their chains again. I booked the room through a third party website as an overnight stop in Zagreb... More

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MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear TravellingTom78, Thank you for staying @ the Sheraton Zagreb. I appreciate your taking the time to post your stay impressions on the TripAdvisor platform. It is unfortunate that we did not meet your expectations, but I am glad to hear that your interactions with our staff were friendly and helpful. I would like to point out that we are... More

Sofia, Bulgaria
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great stay. Great location. Friendly staff. Good service. The rooms are wonderful and the food they serve is let`s say plenty. I highly recommend it. Cosy and big rooms, hospitable, near the center and comfortable location when it comes to the airport. Just wonderful. You would feel at home.

Was this review helpful? Yes 1
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Lovebleneurotic, Thank you! Fabulous to hear we managed to justify our loyalty and choice - much appreciate. Let's reconnect soon! Cheers, Mario More

Wroclaw, Wroclaw, Poland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've stay there for more than one month now (counting all stays together) and what can i say? It's really one of the best hotels I know. The staff working there is just great, they really like to help and smile a lot. Makes your day better every time. The breakfast is OK, you have plenty to choose from (but... More

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MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Tomasz, Thank you so much for your candid review and you kind words. It is tremendously encouraging to hear we managed to develop such a Sheraton connection with you. I really appreciate your loyalty and I look forward to your coming back soon. Your Sheraton Zagreb Hotel awaits you! Sincerely, Mario More

Port Hueneme, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Sheraton in Zagreb was a first class hotel. The staff throughout the building was always a joy to deal with. They were so hospitable and helpful. The Sheraton is within walking distance of Center City and is quite affordable. The rooms were cozy not overly large but very comfortable. I truly enjoyed my stay there and will stay again... More

Was this review helpful? Yes 2
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Rnick45, Thanks so much. What a great source of encouragement it is to get fabulous reviews like this that confirm we're on top of the game and that we made such a great connection with you. The Sheraton Zagreb eagerly awaits your return! Regards, Mario More

Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at this lovely hotel overnight due to a cancelled connecting flight. The staff were instantly warm and friendly. We were served a delicious three course meal and a buffet hot and cold breakfast. Room was cosy and big. Highly recommended if on a short trip or wanting to be close to airport and accessibility to city centre.

Was this review helpful? Yes 2
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Toxictwin02, How great to hear we delivered on a pleasant stay for you despite the fact this was an unplanned scenario for you. We pride ourselves on our Sheraton connection approach to service excellence, and you're very kind to have taken the time to share the fact we deliver on our promise. Do come back soon for a planned... More

Newcastle, Australia
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I chose the Sheraton because of its location and the Sheraton brand. It lived up to my expectations in most cases. The hotel was just a short stroll to the centre of town and many of the tourist sites and restaurants. From my room I had a view of the magnificent spires of St Catherine's Cathedral. My room was spacious... More

Was this review helpful? Yes 3
MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Hi Leon, Many thanks for sharing your impressions with us in such detail. I've taken note of your comments regarding providing tour options in the city; I quite agree. For your information, we've started up our refurb. The first phase will encompass the restaurants, bar, public areas, ballroom and meeting salons and will be completed by mid September. The second... More

Jerusalem, Israel
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 20, 2014

We stayed here for a night. The rate was really good- 75€ for the night. We also got massages at the spa. It was amazing!! Indoor pool was nothing great but the massages rooms and facilities were all new and modern. It was a short walk to the city cafés and 8 min walk to city center. Staff very friendly.... More

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MarioSusak, General Manager at Sheraton Zagreb Hotel, responded to this review

Dear Chana100, Thank you for caring enough to post your review. It's great to hear you were satisfied with your stay experience - we obviously connected and that's what it's all about. The Sheraton Zagreb Hotel awaits your return! Sincerely, Mario More

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Additional Information about Sheraton Zagreb Hotel

Address: 2 Kneza Borne, Donji Grad, Zagreb 10000, Croatia
Location: Croatia > Zagreb
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sheraton Zagreb Hotel 5*
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Also Known As:
Sheraton Zagreb
Zagreb Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Casino Hotel in Zagreb #10 Business Hotel in Zagreb #14 Luxury Hotel in Zagreb
Hotel Class
Number of rooms
306

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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