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Arena di Serdica Residence Hotel

Travelers' Choice award winner
Budapeshta Street 2, Sofia 1000, Bulgaria
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Arena di Serdica Residence Hotel
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237 Reviews from our TripAdvisor Community

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Traveler rating
    125
    89
    17
    3
    3
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19
71
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
1 review
1 of 5 stars Reviewed 3 days ago NEW

The location of the hotel is good but Sofia is tiny and most hotel have central location. Obviously this hotel has different standards than most 5 tarts hotels i know. I read somewhere about the bad tv signal and lack of ironing press, tea/coffee facilities etc. It wasnt deal breaker for me but the inattentive attitude of the stuff was... More 

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Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Arena di Serdica is a unique hotel because when it was built it was discovered the area they were building was ancient ruins so they incorporated the ruins into the lobby Area. If you stay there, it may be the first and last time that you stay at a hotel with ruins in the lobby. The room itself was quite... More 

Was this review helpful? Yes 2
Munich, Germany
Level Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Overall rating. ***** (out of max 5). Excellent hotel Location ***** (out of max five). 10 min to walk to downtown pedestrian area. A lot of restaurants, supermarkets around the hotel. Five minutes to walk to the next subway station. Room. ***** (out of max five). Very nice large room with air condition. Large bathroom. Very clean. Infrastructure, Service (internet,... More 

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Level Contributor
8 reviews
7 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

Overall, this was a great hotel for us. The positives: great location, easy to find (we drove into Sofia), free parking, great bathroom, and the ancient ruins in the lobby of the hotel (that was pretty cool). The negatives: a disco around the corner is heard well into the evening (not the fault of the hotel) and the wifi (free)... More 

Was this review helpful? Yes 1
Chatham, New Jersey
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Just returned with my wife from a weeklong trip to Bulgaria, including two nights at the Arena di Serdica in downtown Sofia. This 40 room hotel is modern and nicely appointed, right down to robes and slippers in every room. Location right downtown is perfect for wandering the side streets, window shopping or looking for an interesting place to eat... More 

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London, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I rarely write reviews that are not 100% positive but I just can't turn a blind eye here. We've been given double instead of twin room despite of the special request and email confirmation from the hotel. Eventually it took about 10 mins to change to twin one. The receptionist asked me to bring her back the key card from... More 

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FPI-Hotels, Front Office Manager at Arena di Serdica Residence Hotel, responded to this review

Dear Airpet7, Thank you for sharing your review. I am sorry to hear about the few challenges you experienced during your stay. Probably there was a misunderstanding with the reservation about the bed type as it was made by another person. I am sorry that this miscommunication caused you inconvenience. We have a standard about room move and this haven’t... More 

Chiasso, Switzerland
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 24, 2015 via mobile

The hotel is clean, and rooms are spacious. Moreover, the spa area is well fitted and surrounded by Roman ruins. The staff is friendly and helpful, though service could be slightly improved, with special regards to dry cleaning. I would recommend this hotel for both vacations and business trips.

Was this review helpful? Yes 1
FPI-Hotels, Front Office Manager at Arena di Serdica Residence Hotel, responded to this review

Dear Bispereo, We are delighted that you find our hotel to be so perfect for both business and vacation. Thank you for taking the time to let us know what you love about our hotel. It is great that you enjoyed our terrific spa and excellent amenities. We are also glad that you loved how clean our guest rooms are... More 

Cedaredge
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 23, 2015

After staying in many different hotels in Sofia, this hotel has become my automatic choice as a home away from home. Everything is done well, the service is prompt and friendly, the rooms are always clean and comfortable, the restaurant is excellent, and the original Roman history of the site is impressive. I can not speak more highly about this... More 

Was this review helpful? Yes 1
FPI-Hotels, Front Office Manager at Arena di Serdica Residence Hotel, responded to this review

Dear TomJannusch, We love hearing that you had such a wonderful experience at our hotel. Thank you for letting us know about the truly exceptional service you encountered from every member of our team each time. We are also glad you feel like home, there are no better words than these. Thank you again and we hope to welcome you... More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 18, 2015

Wow! What a great hotel! It looks much better in real life then in the pictures at the web sites. I and 7 of my friends stayed there for 3 nights, and everyone was pleased! All of our rooms were huge, extremely clean and nicely decorate. The breakfast was perfect. Don't miss the jams' and marmalades! I would definitely return... More 

Was this review helpful? Yes 2
FPI-Hotels, Front Office Manager at Arena di Serdica Residence Hotel, responded to this review

Dear IraS, We could not be happier to hear about how much you loved our hotel! Thank you for taking the time to share this kind and generous review. We hope you will come back soon! Sincerely yours, Eli Stoilova Front Office Manager More 

Carrickmacross
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed April 18, 2015 via mobile

There is nothing wrong with this Hotel but it is most definitely second tier. Not anything in particular just everything! The Spa is nice and the ruins are interesting but the Grand Hotel Sofia it ain't! Hilton is also streets ahead. I've been to Sofia many times for business and vacation and to sum up it is the Grand Hotel... More 

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FPI-Hotels, Front Office Manager at Arena di Serdica Residence Hotel, responded to this review

Dear Joe b, Thanks for sharing your feedback regarding your stay. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Although we fell short of meeting your expectations during your past stay, I hope you will consider Arena di Serdica Residence Hotel for your... More 

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