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Grand Hotel Sofia

Travelers' Choice award winner
1, Gurko str., Sofia 1000, Bulgaria
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Grand Hotel Sofia
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480 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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Charlotte, North Carolina
Level Contributor
302 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed today NEW

I am staying here now and the room is very spacious and big. They have kept the room clean as well as the bathroom. There is a separate shower and tub and they have washcloths unlike many European hotels. They offer complimentary water in the room and turn down service at night. They have a great breakfast buffet with a... More 

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Diamond Bar, California
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for two nights. Our room was very large and looked over the park behind the hotel. It had a large marble bathroom. Nice lobby. The breakfast area was particularly nice since it over looked the park behind the hotel.

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Los Angeles, California
Level Contributor
603 reviews
335 hotel reviews
common_n_hotel_reviews_1bd8 486 helpful votes
4 of 5 stars Reviewed 1 week ago

Location-Excellent location in downtown Supermarket-A couple not too far Noise level-Not too bad Reception-Little short but helpful – there was a concierge who appeared to be knowledgeable, however, there were several at the desk and the ones we came into contact gave us wrong information twice. Breakfast –Did not try for 19 euros and with the bad reviews, we passed.... More 

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you very much for the positive impressions that you have shared on Trip Advisor about Grand Hotel Sofia! We are very happy that we met your requirements in terms of facilities featured and service provided. Thank you for paying attention to the details, I am sure that the information you provided in this review would be... More 

London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

just not worth the money. The only thing grand is the lobby, unless you like green marble bathrooms. Suites that are not suites, dated 80s decor. It all needs an overhaul. Go to Sense if you want service or the Sheraton if you want real old school faded grandeur.

Was this review helpful? Yes 1
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear valued guests, I would like to express my gratitude for taking the time to share your observations at our hotel. I am sorry that the décor and style of our interior did not match your personal preferences. We have different in style and theme hotels in our chain and maybe you would prefer one of them for your next... More 

Level Contributor
151 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed a night here and booked a junior suite as it seemed a great deal. A great start when checking in, and got upgraded to a panorama suite - which was gigantic, possibly the largest hotel room we've stayed in, with a terrace of at least 50m2. Was all great, and a lovely location and venue. And fast, free... More 

Was this review helpful? Yes 1
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear James, Thank you so much for taking the time to share this review. We were very happy to know that you enjoyed the Grand Hotel Sofia facilities and remained highly satisfied with the hotel as a whole. The Panorama Suite is always a great choice! I apologize if my colleagues at breakfast and in the Health Center did not... More 

Corpus Christi, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Grand Hotel Sofia is possibly the best available for the area. The hotel itself seems a little outdated, sub-par for a 5 Star rating. The rooms are LARGE, clean and spacious, but the beds are hard and the decor is dated. The staff are, for the most part, accommodating but not overly eager to please. The hotel facilities are sufficient... More 

Was this review helpful? Yes 2
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear Patti, Thank you so much for taking the time to share this review and for the overall rating of Grand Hotel Sofia as a good hotel. I apologize that my colleagues did not manage to turn your regular stay into an outstanding and memorable one as this is our main purpose. Having in mind your positive comments, I believe... More 

London, United Kingdom
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very large rooms. But actually too large if that makes sense. Decor everywhere is dark, in the rooms and hallways, which is rather gloomy. Breakfast was ok and outside gardens and general location all decent. Staff were very nice and friendly.

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Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear Marcel, Thank you for taking the time to share this review. We are delighted that you find our staff to be nice and friendly because it is people’s attitude that really makes the difference. We are glad that our facilities are responding to your needs, but understand that the decor does not match your personal preferences. Our chain offers... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Charming hotel in the heart of the city. Very close to all the amenities. service was great and breakfast offering was ample in choice. Rooms where very clean and generous in size. Fantastic garden patio where you can enjoy the fabulous weather and a meal.

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you for taking the time to share this review. We are delighted that you have enjoyed our amenities and, above all, that the service has met your expectations. We are looking forward to your next visit to Sofia and our hotel. Sincerely Petya Angelova Front Office Manager Grand Hotel Sofia More 

Pissouri, Cyprus
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Recently returned from a very pleasant long weekend in Sofia, however this could have been improved upon if this hotel had lived up to expectations. We arrived from Cyprus and our friends from the UK, meeting at the airport and sharing a Taxi to the hotel. On checking in the staff were friendly and helpful and our friends were upgraded... More 

Review collected in partnership with Galahotels.com

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you for taking the time to share this detailed review. We would also like to thank you for the valuable feedback you shared with us, because it all will help us in our ongoing efforts to meet guests’ expectations. We can assure you that your recommendations and remarks will be taken into consideration. Please, accept our... More 

Buckingham, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was huge. The bed was a generous size and the bathroom vast. My room overlooked the entrance so was opposite the all night Disco, but any noise reaching my room was minimal and I slept really well. The lobby areas were quite dark and all looked the same with the wood panelling.. Made for some interesting attempts at... More 

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear Ruth, Thank you very much for the positive impressions that you have shared on Trip Advisor about Grand Hotel Sofia! We are very happy that we met your requirements in terms of facilities featured and service provided. Thank you for paying detailed attention to the spaciousness of our rooms. It is nice to hear that you were happy with... More 

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