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Grand Hotel Sofia

Travelers' Choice award winner
1, Gurko str., Sofia 1000, Bulgaria
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Grand Hotel Sofia
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458 Reviews from our TripAdvisor Community

Traveler rating
    283
    140
    22
    8
    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

I was there in a business trip. Huge and clean rooms, fast wifi and professional and nice stuff. A bit old-fashioned (too much wood everywhere), but with good quality. The breakfast was OK (a bit expensive compare to the variety of food). Quality/Price: 9

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear Alberto, Thank you so much for sharing your comments with us and for choosing Grand Hotel Sofia. We are proud of our property and your feedback shows that we have managed to pass the experience to our guests. We look forward to welcoming you back! Kind Regards, Petya Angelova Front Office Manager More 

London, UK
Top Contributor
91 reviews 91 reviews
80 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 1 week ago

Our package included return airport transfer. There was no problem upon arrival and we arrived at the hotel within about 15 minutes after meeting the driver. Lobby appearance was dated, but clean. Check in was a little slow, very friendly though. Corridor and lift area on our floor was kept in dark green. In my opinion a little too much... More 

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear valued guest, Thank you so much for taking the time to share this review. We were very happy to know that you enjoyed the Grand Hotel Sofia facilities and remained highly satisfied with the hotel as a whole. Please accept our deepest apologies for the inconvenience you have experienced on the way to the airport. The comfort of our... More 

Charlotte, NC
Top Contributor
107 reviews 107 reviews
83 hotel reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed 1 week ago

We selected this hotel based on Trip Advisor ratings, and we were not disappointed. We were touring Bulgaria, and this was our first stop. Since we were staying a few nights, we booked a corner suite, which was quite large. When booking a suite, airport transfers are included, and the driver was waiting for us when we arrived. Very nice... More 

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you very much for the positive impressions that you have shared on Trip Advisor about Grand Hotel Sofia! We are very happy that we met your requirements in terms of facilities featured and service provided. Thank you for paying detailed attention to the spaciousness of our rooms and the uniqueness of our decor. It is nice... More 

London, United Kingdom
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

The Grand is in a perfect location for central Sofia, its historic sights including the national theatre and many of Sofia's best restaurants, bars and a great club scene. The hotel is very well equipped with bars and a great restaurant. The adjourning park provides the hotel with a large outdoor space for afternoon/evening drinks before heading out. The rooms... More 

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear Steve, Thank you for your wonderful comments about Grand Hotel Sofia. It is very pleasing to read your words of praise and we thank you heartily for taking the time to share your feedback with everyone. Naturally, we would love to be at your service again in the future and hope that your travel plans will take you back... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The rooms are nice and clean and BIG! Nice bathrooms and also a gym with sauna (paid extra) are available. I would recommend for business stay, very reasonable rates. The breakfast was extra and is at 19 eur expensive, but you get fruit, fresh eggs and lot of choice for your money. The coffee is not great, better to take... More 

Was this review helpful? Yes 1
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear valued guest, Thank you so much for sharing your comments with us and for choosing Grand Hotel Sofia. We are proud of our property and your feedback shows that we have managed to pass the experience to our guests. We look forward to welcoming you back! Kind Regards, Petya Angelova Front Office Manager More 

Belgrade, Serbia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is right in the center of Sofia, walking distance to everything. The rooms are very big, service is good, and there is a nice cafe on the park in the back. It has a real Eastern European feel - dark, kind of mysterious - but unlike most such hotels it is only 10 years old, clean and pretty... More 

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear Joe L, Thank you so much for taking the time to share this wonderful review. It was a real pleasure reading it. Our service team is grateful for the kind recognition. Thank you for your overall rating of Grand Hotel Sofia as an excellent hotel. We are delighted that we have come to the level of your expectations and... More 

Denver, Colorado
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this centrally located. Hotel for 2 nights. My room was spacious and generally comfortable, with the exception of the air conditioning, whiched worked, but not very well. The main pedestrian street was about a ten minute walk, and was a grat place for drinks, food, shopping, and people watching. Dinner at the hotel restaurant was OK, but... More 

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear valued guest, Thank you for your overall rating of Grand Hotel Sofia as a good hotel. We would also like to thank you for the valuable feedback you shared with us, because it all will help us in our ongoing efforts to meet guests’ expectations. Please, accept our apologies if the selection of products at breakfast did not meet... More 

Chesterfield, United Kingdom
Top Contributor
80 reviews 80 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Had a great 3 night stay in this hotel in an executive room. Large, comfortable, clean and very quiet. Staff extremely friendly & helpful. Great central location to visit all the historic sights on foot. Airport transfers worked like clockwork. My wife's only niggle was the inefficient hairdryer in the bathroom which was also hot to hold. This did not... More 

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear Paul B, Thank you for your wonderful comments about Grand Hotel Sofia. It is very pleasing to read your words of praise and we thank you heartily for taking the time to share your feedback with everyone. The fact that you find our staff to be 'extremely helpful and friendly' is of great importance to us, because we believe... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This is considered an upscale hotel at the very center of Sofia. It is luxurious and grand but in Eastern European standards. The staff is very helpful and I will definitely stay here again. Even though it is completely non-smoking hotel, they have a daily good cigar selection on sale. Also an excellent selection of malt whiskys at the bar... More 

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you for taking the time to share this review. We are delighted that you have enjoyed our amenities and, above all, that the service has exceeded your expectations. We are looking forward to your next visit to Sofia and our hotel. Sincerely Petya Angelova Front Office Manager Grand Hotel Sofia More 

Tokyo, Japan
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our first visit here and we really enjoyed our stay. We had an early morning flight and had arranged to be picked up from the airport which all went very smoothly. We had arranged for an early check in - our room was ready. All the hotel staffs are extremely nice. All smile and wish you the time... More 

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear Valued guest, I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you choose Grand Hotel Sofia for your first... More 

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