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Grand Hotel Sofia

Travelers' Choice award winner
1, Gurko str., Sofia 1000, Bulgaria
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Grand Hotel Sofia
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Grand Hotel Sofia
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430 reviews from our community

Traveler rating
    268
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    21
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    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vina del Mar, Chile
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

excellent quality of rooms, very good restaurant. Also very well located. Only that they had a party on a Sunday and you could not get a sleep until very late in the night. They had a party on the first floor but you could hear it even in the 7th floor. Should have more consideration with guests, normally events room... More 

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear valued guest, Thank you so much for taking the time to share this review. We were very happy to know that you enjoyed the Grand Hotel Sofia facilities and remained highly satisfied with the hotel as a whole. Please accept our deepest apologies for the inconvenience you have experienced on Sunday evening. The comfort of our guests has always... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel has perfect location in the very heart of Sofia. The rooms are very spacious, large and comfortable. The beds are really large too. We had a room at an upper level facing the National Theater's Garden that is surrounded by plenty flower-pots filled with white, blue, pink and violet petunias. Just lovely! The location of the hotel is... More 

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear valued guest, Thank you so much for sharing your comments with us and for choosing Grand Hotel Sofia. We are proud of our property and your feedback shows that we have managed to pass the experience to our guests. We look forward to welcoming you back! Kind Regards, Petya Angelova Front Office Manager More 

new york
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

GRAND SOFIA HOTEL is a classic. Big rooms, traditional Eastern European furniture and decor, huge polished stone bathroom, nice views and a great location in the middle of Sofia. The staff speaks fluent English and is eager to help. The breakfast buffet (with a chef to make your eggs and omelettes to order) is pretty big and by East Europe... More 

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear Guest, Thank you for taking the time to share this review. We are delighted that you have enjoyed our amenities and, above all, that the service has met your expectations according to Eastern standards. We are looking forward to your next visit to Sofia and our hotel. Sincerely Petya Angelova Front Office Manager Grand Hotel Sofia More 

Amsterdam, The Netherlands
Top Contributor
460 reviews 460 reviews
53 hotel reviews
233 helpful votes 233 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I just stayed at this hotel with my husband in our way to a little town in Bulgaria and we had a great experience. The place has a very spacious room with classy decoration style that reminded me a hotel in St. Petersburg: wooden panels and furniture, green carpet, green brocade with some silver flowers in the sofas. The bathroom... More 

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you for your wonderful comments about Grand Hotel Sofia and on our “fast, effective and friendly” staff. It is very pleasing to read that you find our hotel recommendable and we have managed to turn your stay into a memorable one. I can’t wait to share your words of praise with my colleagues in the Health... More 

Brussels
Senior Contributor
43 reviews 43 reviews
39 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Grand Hotel Sofia for one night on business. My room was huge and comfortable, with a coffee maker, which I find important. The room was very spacious, quiet, clean, and in good state of repair. Service was flawless and professional, although with the typical quirks one sometimes finds in Eastern Europe. The price was right, location... More 

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you so much for sharing your comments with us and for choosing Grand Hotel Sofia. We are proud of our property and your feedback shows that we have managed to pass the experience to our guests. We are delighted that you find our service to be “flawless and professional” because it is people’s attitude that really... More 

UK
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've visited Sofia in Bulgaria about 4 times now and have stayed at the Grand Hotel Sofia twice. I have each time travelled on business and my first two visits, I stayed at the Sofia Hotel Balkan (formally Sheraton) due to where my meetings were taking place. But then, on recommendation, I started to stay at the Grand Hotel Sofia.... More 

Was this review helpful? Yes 1
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear Julia, I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you choose Grand Hotel Sofia while you were in... More 

Rome, Italy
Top Contributor
50 reviews 50 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Good location My suite was enormous and had full facilities. In the lobby met the manager who was greeting the guests and offering a drink at the bar. Super Spa And great breakfast. I have to finish this review by writing nonsense as I'm requested to use at least 200 letters ... !

Was this review helpful? Yes 1
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear valued guest, Thank you for taking some time to share your comments with the Tripadvisor readers. The guest feedback is the best way for us to rate the quality of the services that we provide.Considering Grand Hotel Sofia as an ‘excellent hotel” is of great importance for our ongoing efforts to meet guests’ expectations. We are looking forward to... More 

kusadasi
Top Contributor
123 reviews 123 reviews
29 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is my second stay with this hotel,I prefer this hotel because of it is location and their service.The rooms are big enough but old furniture ,bath room si very good there is no need to change anything.breakfast is average.Service people are so helpful and smiling faces everywhere.prices are reasonable especially the lobby bar.

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments with the TripAdvisor readers. As the hospitality industry suggests, our friendly and helpful team managed to create a memorable experience for you. I am extremely happy that our level of service is one of the reasons for your decision to stay with us again. We are constantly... More 

NJ
Top Contributor
63 reviews 63 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 11, 2015

Met some friends from Australia here before going on a Bulgarian equestrian adventure with Alpha Riders. The rooms were superb. The staff was very attentive and amazing. I came back alone for a couple of nights after the adventure and because I was alone the staff was extra caring. I will definitely make this my go to hotel on all... More 

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear valued guests, I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. The fact that you were mostly impressed by the service is our greatest... More 

Brussels, Belgium
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed February 7, 2015

I stayed there in 2014, the staff was very helpful in everything I required. The room was very specious and had everything you need, topped by a great view. Great location that is close to everything fundamental in the lovely Sofia. The airport shuttle was very comfortable bonus with the hotel.

Was this review helpful? Yes
Petya A, Front Office Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you for your wonderful comments about Grand Hotel Sofia. It is very pleasing to read your words of praise and we thank you heartily for taking the time to share your feedback with everyone. Naturally, we would love to be at your service again in the future and hope that your travel plans will take you... More 

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