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Grand Hotel Sofia

Travelers' Choice award winner
1, Gurko str., Sofia 1000, Bulgaria
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1 room 1 adult
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Grand Hotel Sofia
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548 Reviews from our TripAdvisor Community

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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Fantastic hotel in a great location. We had a room on the 8th floor with an amazing view of Vitosha mountain and Sofia. The room was huge and rather nicely decorated. Breakfast was great too with enough choices to please everyone. We had a free transport to the airport included with our room which was a nice touch. I would... More 

Helpful?
Thank KathrinPrangaWells
Eastbourne, United Kingdom
Level Contributor
80 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice rooms nice reception , nice restaurant , great breakfast but did not get a chance to try the evening meals , though the menu looked good The team on the front desk with the Conscierge and porters make you feel very welcome, and they have a super tea of drivers prepared to take you to your destination in town... More 

Helpful?
Thank MikeOgilvie
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you for sharing your nice comments. We are proud of our property and your feedback shows that we have managed to pass the experience to our guests. We are looking forward to welcome you back in the near future! Kind Regards, Nikolay Rusev More 

Skopje, Republic of Macedonia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Amaizing staff polite persons that you never meet. Breakfast was unforgettable a lots of variate of food. Terrace was open and looks perfect for early coffee. Clean rooms nice toilets in public area. Parking place safe and clean. Reception desk welling to help of any case.

Helpful?
Thank Goran J
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you so much for sharing your comments with us and for choosing Grand Hotel Sofia for your visit to Bulgaria. It is very much appreciated that your first remark is on the friendliness of my colleagues. Reading your review would be a great motivating factor for all of them. We are looking forward to welcome you... More 

Perth, Australia
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Great service - front desk was very helpful and polite. Hotel is in a great location next to nice restaurant and cool sites. Great amenities / bar in the hotel. Very good over all and would defs recommend. They also organise everything for you.

Helpful?
Thank SteakandMilk
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Guest, I am very pleased to read your comments and I can assure you that all my colleagues were really trilled to know that their ongoing efforts to exceed our guests’ expectations have been noticed. Thank you sincerely for taking the time to write a review on TripAdvisor and for commending our service team in this regard. Your kind... More 

Moscow, Russia
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 28, 2015 via mobile

Its a beautiful hotel. With superb size rooms (i think mine was apprx 60 m2). Furniture and design reminds me of last century and not in a good way. Rooms service and food was pretty good, although I was not happy with the work of reception desk (checkin and checkout process took way too long). The hotel bar seems not... More 

Helpful?
Thank Alexei29
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you so much for sharing your comments with us and for choosing Grand Hotel Sofia for your visit to Bulgaria. We appreciate your comments about our hotel and we understand that you find some areas that need improvement. Your feedback is extremely important in our efforts to provide best service possible. We are looking forward to... More 

Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 14, 2015 via mobile

Nice Hotel but the room look old. The service at front desk is good and the restaurant breakfast is awesome. Is a cold place but the heater did not work to well. Room is big and spacious, the bathroom is also big and with all the amenities. I would stay here again.

Helpful?
Thank Jorge T
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you for choosing Grand Hotel Sofia and for taking the time to write a review on TripAdvisor. Your comments are very important and very well received. Grand Hotel Sofia is a classic hotel with specific ambience and to create an old – fashioned, luxury feeling was the initial aim of the designers. We are aware that... More 

Bucharest, Romania
1 review
5 of 5 stars Reviewed December 10, 2015 via mobile

Great service, huge room, good location. Not having an ironing option due to safety reasons may be overdoing it, but other than this seamless. Excellent coffee, service and overall stay. Wish I could have stayed longer as the room was absolutely great!

Helpful?
Thank Anna_sst
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review on TripAdvisor following your recent stay at the Grand Hotel Sofia! Your kind recognition has been very well received. Using the opportunity, please accept our best wishes for the New Year! We hope 2016 will give us the pleasure to welcome you back! Nikolay Rusev Hotel Manager More 

hb
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 23, 2015

This hotel is amazing. We had a lovely week there. It is clean, updated but still has the charm of an older structure consistent with the city, the rooms are very spacious, and the food is fresh and delicious. The staff was absolutely charming and helpful at all times. Also, you can't beat the location. So much to do, all... More 

Helpful?
1 Thank travelor69
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, We are delighted to read your review on TripAdvisor following your stay at Grand Hotel Sofia! Thank you very much for your kind comments! On the behalf of entire team, please accept our best wishes for the New Year of 2016! We are looking forward to welcome you again as a guest of the Grand Hotel Sofia!... More 

Neuchatel, Switzerland
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed November 6, 2015

I loved everything - the rooms were gorgeous, staff friendly and helpful, location perfect, great facilities and my personal favourite... sound-proofing!!! The only thing is that I don't think you should have to pay for the spa in a 5-star hotel. Having said that, it was totally empty which it probably wouldn't have been had it been free!

Helpful?
1 Thank Kamarate
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, We are delighted to read your review on TripAdvisor following your stay at Grand Hotel Sofia. Our team here strives to make each guest experience as close to perfect as possible. When the feedback of our guests show us that we have accomplish that we know we have done our job. Hopefully your travel plans will take... More 

Seattle, Washington
Level Contributor
365 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed November 1, 2015

My friends were kind enough to book me a room at the Grand Hotel Sofia. I was located on the top floor and even had my own balcony with great views of the city. The location couldn't be any better, you can walk or take a tram to just about anywhere you want to go. The bathroom was a pleasure... More 

Helpful?
1 Thank Alec D
Nikolay R, Manager at Grand Hotel Sofia, responded to this review

Dear Valued Guest, Thank you for staying with us and for your nice comments in regards of your recent stay at the Grand Hotel Sofia. Hopefully it will not be long before we have the pleasure to welcome you back! Kind Regards, Nikolay Rusev Grand Hotel Sofia More 

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