The hotel is an old government building. it means huge rooms, wide corridors, classic style. the only one thing is that the hotel looks old in reception and bar area. the service is not fantastic and the food in the hotel doesn't look very good. but the rooms are surprising and the hotel is not decadent. I would say that...
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I went to the Grand Hotel with a colleague and was pleasantly surprised to find a very good accommodation for reasonable pricing. We made our reservation through Booking.com and took two Executive rooms which were clean, big and and very well accommodated.
A free complimentary airport pick-up was available after a simple mail to the hotel after the reservation took...
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Due to business assignments I used to enjoy regular visits to Grand Hotel Sofia. It was a home away from home. I knew the staff and they knew me.
Business changed and my destinations changed.
I found myself with some time to spare and I decided to go back to Sofia. I found renovated buildings, better roads and plenty cosy...
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Reviewed May 1, 2011
Dear Guest,
We are delighted that we have left such a good impression with you. Thank you for sharing your experience with the TripAdvisor readers.
Naturally we have encounters with people from all over the world. Many are not aware what to expect in Sofia but once here all it takes is an open mind to realize that there is...
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I stayed in this hotel as the reconmendations on trip advisor were very good and normally this gives me a green light to book and never gone wrong yet, as a 5 star hotel you expect certain standards to be met unfortunately this was not the case whilst the room was clean and very comfortable the hotel negelected to tell...
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Dear Guest,
Thank you for choosing Grand Hotel Sofia on TripAdvisor recommendation. We are honored that you have given a high remark on the room comfort and cleanliness.
We appreciate the time you have allocated to address the inconveniences you have experiencing during your stay at the hotel.
We are aware that solo business travelers and convention guests have different...
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We booked a city break for 4 nights at this hotel. It seemed a little decadent to book a 5* hotel for a city break - we're never in the hotel - but I can honestly say it was worth it
The hotel is lovely. Our standard room/suite (?) was enormous. I can't actually imagine what anyone does with all...
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Dear Guest,
Thank you very much for sharing your experience not only from the hotel but from Sofia as a tourist destination.
Your description of Grand Hotel Sofia is the feedback that any hotelier can only dream about. Welcoming guests is more of an art than just a business for us, thus paying attention to the details is of great...
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I went there for the second time in one month. Business trips. The hotel is very nice, the rooms very big, very clean, everything is perfect. No problems there. I think they deserve the best review for the facilities and the condition..
On the other side. Last time I forgot my mobile charger, which they found and kept it in...
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Dear Guest,
I really appreciate the time you have allocated to share your experience in our hotel. Thank you for your high rating on the standard of comfort and cleanliness that we try to maintain.
I regret to hear that some issues over forgotten item have affected your stay. After your first visit to the hotel, the charger has been...
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I stayed at this hotel for a conference a few days ago. The overall experience was very good. The room was VERY spacious, very clean and very confortable. The service was friendly and helpful but discreet. They cared for clients.
Breakfast was good though the quality of the coffee could be improved. You can always get a lovely espresso if...
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This is the second time this year I spend a very pleasant week in Grand Hotel Sofia. The location is still an excellent place to stay in Sofia for business or pleasure. I’ve been accommodated in another room that the last time, but the room was still huge and very clean. Anyway a cloth brush is required in the room....
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Reviewed July 26, 2011
Dear Guest,
Your kind words are very much appreciated by our staff. We view the hotel industry as a two way street thus the comments of our guests help us to constantly consider the quality of services that we provide.
The taxi drivers are a matter outside of our competences but the Municipality has imposed a maximum level on the...
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There are a lot of great things about this hotel. First of all location - close to everything: historic sights, shopping, restaurants, bars, etc. Nice area to take a stroll in the evening. Check-in - quick and smooth, nice staff. Small elevators, but with one great touch - they change the carpets every day with wording something like "Welcome. Monday"....
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Dear Guest,
Thank you very much for taking the time to write a review on our hotel. Your comments are very much appreciated by our staff and are acting as a motivating factor in our ongoing efforts to keep the service standards at the desired levels.
I apologize for the technical difficulties you have experienced when you were trying to...
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Very nice hotel, with 100% service minded staff. Larege and comfortable rooms.
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