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BEST WESTERN Hotel Europe

1 Liditse St, Sofia 1113, Bulgaria
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BEST WESTERN Hotel Europe
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122 Reviews from our TripAdvisor Community

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Warsaw, Poland
Level Contributor
105 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed yesterday NEW

Hotel is not bad; it could use a bit of refreshing, but nothing bad to say about it overall... Breakfast buffet -- super -- especially in comparison with other hotels in the area. You have meat / cheese / eggs / vegetables / sweets. Definitely a plus. SKY BAR -- stay away. Prices are "from the SKY". Girls ready to... More 

Helpful?
Thank MarcinDrP
Greater London, United Kingdom
1 review
1 of 5 stars Reviewed 2 days ago NEW

We stayed at one of the two bedroom apartments to the hotel. Very dirty, it seemed no one had cleaned the apartment. The carpets and furniture were very dirty, the fridge was never cleaned and was very mouldy. It was the most disgusting place I have stayed in. There is no excuse if a place is no clean regardless of... More 

Helpful?
Thank Tina P
Gananoque, Canada
Level Contributor
68 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed November 4, 2015

Overall I was pleased with the hotel. The staff were helpful and pleasant and spoke English. The room was large and clean, the bed was comfortable and underground secure parking was included in the room price. Although breakfast was included I can not comment, as I was not feeling well and passed on breakfast. Free WiFi was fast.

Helpful?
Thank WParks
Emil A, Owner at BEST WESTERN Hotel Europe, responded to this review

Dear WParks, Thank you for your time and your review! Your opinion is important to us and our work. You are always welcome at BEST WESTERN Europe Hotel! More 

1 review
5 of 5 stars Reviewed October 22, 2015

Flew into Sofia airport and wanted to stay somewhere not to far away from the Airport for one night before setting off the next day for a trip round Bulgaria. 20 min drive to hotel. Everything is absolutely spot-on. Clean, tidy, friendly stuff, location, comfort, breakfast, wifi... Very good restaurant as well. Had dinner every night while staying in hotel.... More 

Helpful?
Thank Iveta S
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 22, 2015 via mobile

the hotel is nice .is not in the top centur but is close to the airport .The street is quite and the room is good is be clean and is have a big bathroom .the staff is friednly and tge check in is very fast.Good hotel for this money

Helpful?
Thank Gergana G
1 review
5 of 5 stars Reviewed October 20, 2015

the room is nice. The location is perfect, close to the airport.The center is also close 10 minutes by taxi. Hall arena armets is also close. perfect location.Breakfast is nice. Staff is very friendly.

Helpful?
Thank Gosho G
Edinburgh, United Kingdom
1 review
1 of 5 stars Reviewed September 29, 2015

We had a relatively pleasant 13 night stay in August 2015. Whilst I agree with some of the negative comments already posted, I initially believe the hotel represented reasonable value for money notwithstanding some of the obvious shortcomings. HOWEVER, I am compelled to write my first ever trip advisor review, based on the appalling treatment experienced whilst trying to checkout... More 

Helpful?
Thank K P
Emil A, Owner at BEST WESTERN Hotel Europe, responded to this review

Dear K P, Thank you for your review! Ragarding your stay, i would like to apologize again for the misunderstanding at your check- out! Unfortunately, there was an telephone interface problem at that day. No one could know there was a problem with the hotel software. We needed time to investigate the case and this is why you were politely... More 

Skopje, Republic of Macedonia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 28, 2015

I cannot say we had a bad experience, but I was definitely expecting more. The hotel was nothing like the pictures, the breakfast is not good, was even trying hard to find me a clean cup. The toilet was good and clean, but the mattress was pretty uncomfortable. And the free-wifi was being disconnected every single minute. They have a... More 

Helpful?
Thank IggyF
Marlborough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 3, 2015

Never normally write a review, but dont want anyones trip ruined by a rubbish hotel like ours was!! Worst hotel we've stayed in! Unhelpful and rude staff. Pictures nothing like hotel! Unsafe feel to the area. Room was nice, but rest of hotel stank and felt very unclean. Extremely poor quality of food, and breakfast was a joke! Booked as... More 

Helpful?
1 Thank Claire A
Emil A, Owner at BEST WESTERN Hotel Europe, responded to this review

Dear Claire A, Thank you for your time for sharing your experience regarding your recent stay at BEST WESTERN Europe Hotel! On behalf of BEST WESTERN Europe team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that... More 

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