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All 121 Sofia hotels

Kempinski Hotel Zografski Sofia

5.0 of 5 Hotel   |   100 James Bourchier Boulevard, Sofia 1407, Bulgaria
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70%
Ranked #34 of 121 hotels in Sofia
A recent review
5 of 5 stars reviewed 3 days ago
Richard P Petaluma, California, United States
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287 people have reviewed this hotel

Traveler rating
    70
    125
    45
    27
    20
See reviews for
8
53
31
153
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Petaluma, California, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We reserved a suite with a separate living room and bedroom. New upgraded room on The 14th Floor. Overall our experience at the hotel was very good. Staff were mostly friendly and helpful, knowing a bit of Bulgarski is helpful, one credential I understand for staff is required to speak English to keep their job. We ordered a car for... More

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Yockleton, Shropshire, United Kingdom
Top Contributor
73 reviews 73 reviews
55 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hotel is massive and well suited to the large conference center attached. The restaurant's are good the whole experience is expensive. Lobby coffee bar was enjoyable nice setting next to garden and good coffee. Here for Metal Bulletin Zinc Conference. Hotel collapsed for breakfast when everyone arrived at the same time, not enough staff and went into melt down for... More

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Los Angeles, California
1 review
5 of 5 stars Reviewed 3 weeks ago

Recently stayed in Kempisnki for 2 nights with a group of 14 clients of mine from the USA. I speak for myself and my clients when I say that the experience at Kempinski was absolutely marvelous. We booked the Deluxe rooms (mostly on the 7th floor, I believe some were on the 8th and 13th floor). All personnel (at reception,... More

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Rossitsa_Ognyanova, Public Relations Manager at Kempinski Hotel Zografski Sofia, responded to this review

Dear Iva B, Thank you for posting your comment on TripAdvisor. We were very happy to read your positive review, and are glad that we could contribute to making your trip to Sofia a great experience. We highly appreciate our guest comments as they give us essential information on our performance and assist us in further improving and going along... More

Skopje, Republic of Macedonia
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed June 2, 2014

The hotel is very big, it is situated in the building with more than 12 floors. Since it is Kempinski we've booked a room an we expected not less than Kempinski standard, but we've got very very old room at 13th floor, which smells very much from the bathroom, it has dirty and dusty carpets. The furniture is from 70's... More

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Rossitsa_Ognyanova, Public Relations Manager at Kempinski Hotel Zografski Sofia, responded to this review

Dear Aurora_Boreallis, Thank you for sharing your feedback. We deeply regret that you have had an unpleasant experience while staying at Kempinski Hotel Zografski and understand your disappointment with our product. We regard your comments as very serious and would like to let you know that two thirds of our hotel rooms have been already renovated, the rest of the... More

Kaarina, Finland
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 31, 2014

Kempinski Zografski has still kept some of the charm from the "old times" while at the same time being the most popular venue for current generation Bulgarians. The hotel was originally built by the Japanese and it still has a beautiful Japanese garden and a Sushi restaurant. It is situated on a hill top and rooms have beautiful views all... More

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Sofia Region, Bulgaria
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed May 30, 2014

It's not possible to walk to town easily so need a cab. First night was given a room smelling of cigarettes. Eventually got the room changed which was good. There's really not much variety at breakfast. They don't give new toiletries everyday but give a bottle of water which is great. The staff could smile more and be more friendly.... More

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Benidorm
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 27, 2014

Very good hotel....The rooms were not as good as I expected, a little disppointing as I found them a little small.. Breakfast was absolutely brilliant...it was included in the price but amazing choice of food, hot and cold, waitress service was excellent, chefs made yousomething if it wasn't there....Only downside is that its a little way out from the centre... More

Was this review helpful? Yes 1
Rossitsa_Ognyanova, Public Relations Manager at Kempinski Hotel Zografski Sofia, responded to this review

Dear schamp1959, Thank you very much for sharing your feedback on Trip Advisor. We were happy to read your review, and are glad that we could contribute to making your trip to Sofia a great experience. For your future visits to our hotel, we would like to draw your attention to the fact that the metro station is only 200... More

Thessaloniki, Greece
2 reviews
3 of 5 stars Reviewed May 27, 2014

The location with easy access for the car drivers and protected underground parking! The bistro ,sushi bar ,very good no need to go outside ......also the swimming pool,and the gym both free with accomodation.The garden and surroundings very beautifull!The breakfast good for the price also. The personel in the front desk needs work........... The rooms needs renovation or something to... More

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Rossitsa_Ognyanova, Public Relations Manager at Kempinski Hotel Zografski Sofia, responded to this review

Dear Mariotex67, Thank you very much for posting your comments on Trip Advisor. Guest opinion is very important to us since it gives us essential feedback on the ways to future improvement. We would like to let you know that two thirds of the hotel rooms have been renovated in accordance with the latest hospitality standards and the other will... More

St. Petersburg, Russia
Contributor
11 reviews 11 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 27, 2014

It is not the first time I stayed in this hotel (with a break of three years I guess) and I may say that the hotel changed a lot since then. This time no questions to the rooms, I have changed the room during my stay, so managed to be on 3 and 7 floor and both floors were renovated.... More

Was this review helpful? Yes 1
Rossitsa_Ognyanova, Public Relations Manager at Kempinski Hotel Zografski Sofia, responded to this review

Dear alenchik2013, Thank you very much for your constructive feedback and we are happy you have found our renovated Deluxe rooms attractive and comfortable. We were also glad to hear you enjoyed our Sushi Restaurant and the unique Japanese garden. We are very much looking forward to your next stay with us! Rossitsa Ognyanova Marketing and PR Manager More

Trowbridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 25, 2014

I booked the Kempinski hotel for a business trip in May and was greatly disappointed. Whilst the staff are wonderful and the food in the five restaurants is fantastic, the hotel is stuffy, pompous and in need of urgent modernisation. My room was very out of date and small. It was also very dark and dingy. The rooms are not... More

Was this review helpful? Yes
Rossitsa_Ognyanova, Public Relations Manager at Kempinski Hotel Zografski Sofia, responded to this review

Dear elseyw1986, Thank you very much for sharing your comments from your stay at the Kempinski Hotel Zografski. We were glad to hear you enjoyed the hotel restaurants as well as our Health club. With regards to the condition in our guest rooms, we would like to let you know that two thirds of the rooms have already been renovated... More

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Additional Information about Kempinski Hotel Zografski Sofia

Address: 100 James Bourchier Boulevard, Sofia 1407, Bulgaria
Phone Number:
Location: Bulgaria > Sofia Region > Sofia
Price Range (Based on Average Rates): $
Hotel Class:5 star — Kempinski Hotel Zografski Sofia 5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#22 Business Hotel in Sofia #23 Luxury Hotel in Sofia
Hotel Class
Official Description (provided by the hotel)
Set in lush mature gardens, in the hilly breezy part of town. It boasts the most comprehensive facilities: the largest ballroom, break-out and meeting rooms, 6 restaurants, 2 bars, a BBQ terrace, in-door pool, fitness center, shopping arcade, beauty parlour, gallery and secure parking. ... more   less 
Number of rooms
421

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