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All 122 Sofia hotels

Kempinski Hotel Zografski Sofia

5.0 of 5 Hotel   |   100 James Bourchier Boulevard, Sofia 1407, Bulgaria
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Kempinski Hotel Zografski Sofia
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Ranked #35 of 122 hotels in Sofia
A recent review
5 of 5 stars reviewed 2 weeks ago
Pacoxxzz Valencia, Spain
  • Reviews (291)
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291 people have reviewed this hotel

Traveler rating
    72
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    45
    28
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8
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Valencia, Spain
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've been staying in this hotel on a business trip to Sofia for 12 nights. Staff was very nice and helpful. I had first a standard room which was a nice classic room, furniture and bathroom was kind of old but in good conditions and very clean. The room size was ok, with 2 queen size comfortable beds and a... More

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Pune, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed in the hotel 2 years back and the review is long overdue.... I was on a Business tour for couple of days to Bulgaria, The lobby of the hotel is impressive and grand a truly world class one, my room was on 12th floor front side having grand view of the modern city of Sofia, the room was... More

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Petaluma, California, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We reserved a suite with a separate living room and bedroom. New upgraded room on The 14th Floor. Overall our experience at the hotel was very good. Staff were mostly friendly and helpful, knowing a bit of Bulgarski is helpful, one credential I understand for staff is required to speak English to keep their job. We ordered a car for... More

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Yockleton, Shropshire, United Kingdom
Top Contributor
72 reviews 72 reviews
54 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is massive and well suited to the large conference center attached. The restaurant's are good the whole experience is expensive. Lobby coffee bar was enjoyable nice setting next to garden and good coffee. Here for Metal Bulletin Zinc Conference. Hotel collapsed for breakfast when everyone arrived at the same time, not enough staff and went into melt down for... More

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Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 3, 2014

Recently stayed in Kempisnki for 2 nights with a group of 14 clients of mine from the USA. I speak for myself and my clients when I say that the experience at Kempinski was absolutely marvelous. We booked the Deluxe rooms (mostly on the 7th floor, I believe some were on the 8th and 13th floor). All personnel (at reception,... More

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Rossitsa_Ognyanova, Public Relations Manager at Kempinski Hotel Zografski Sofia, responded to this review

Dear Iva B, Thank you for posting your comment on TripAdvisor. We were very happy to read your positive review, and are glad that we could contribute to making your trip to Sofia a great experience. We highly appreciate our guest comments as they give us essential information on our performance and assist us in further improving and going along... More

Skopje, Republic of Macedonia
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed June 2, 2014

The hotel is very big, it is situated in the building with more than 12 floors. Since it is Kempinski we've booked a room an we expected not less than Kempinski standard, but we've got very very old room at 13th floor, which smells very much from the bathroom, it has dirty and dusty carpets. The furniture is from 70's... More

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Rossitsa_Ognyanova, Public Relations Manager at Kempinski Hotel Zografski Sofia, responded to this review

Dear Aurora_Boreallis, Thank you for sharing your feedback. We deeply regret that you have had an unpleasant experience while staying at Kempinski Hotel Zografski and understand your disappointment with our product. We regard your comments as very serious and would like to let you know that two thirds of our hotel rooms have been already renovated, the rest of the... More

Kaarina, Finland
Top Contributor
51 reviews 51 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 31, 2014

Kempinski Zografski has still kept some of the charm from the "old times" while at the same time being the most popular venue for current generation Bulgarians. The hotel was originally built by the Japanese and it still has a beautiful Japanese garden and a Sushi restaurant. It is situated on a hill top and rooms have beautiful views all... More

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Sofia Region, Bulgaria
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed May 30, 2014

It's not possible to walk to town easily so need a cab. First night was given a room smelling of cigarettes. Eventually got the room changed which was good. There's really not much variety at breakfast. They don't give new toiletries everyday but give a bottle of water which is great. The staff could smile more and be more friendly.... More

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Benidorm
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 27, 2014

Very good hotel....The rooms were not as good as I expected, a little disppointing as I found them a little small.. Breakfast was absolutely brilliant...it was included in the price but amazing choice of food, hot and cold, waitress service was excellent, chefs made yousomething if it wasn't there....Only downside is that its a little way out from the centre... More

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Rossitsa_Ognyanova, Public Relations Manager at Kempinski Hotel Zografski Sofia, responded to this review

Dear schamp1959, Thank you very much for sharing your feedback on Trip Advisor. We were happy to read your review, and are glad that we could contribute to making your trip to Sofia a great experience. For your future visits to our hotel, we would like to draw your attention to the fact that the metro station is only 200... More

Thessaloniki, Greece
2 reviews
3 of 5 stars Reviewed May 27, 2014

The location with easy access for the car drivers and protected underground parking! The bistro ,sushi bar ,very good no need to go outside ......also the swimming pool,and the gym both free with accomodation.The garden and surroundings very beautifull!The breakfast good for the price also. The personel in the front desk needs work........... The rooms needs renovation or something to... More

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Rossitsa_Ognyanova, Public Relations Manager at Kempinski Hotel Zografski Sofia, responded to this review

Dear Mariotex67, Thank you very much for posting your comments on Trip Advisor. Guest opinion is very important to us since it gives us essential feedback on the ways to future improvement. We would like to let you know that two thirds of the hotel rooms have been renovated in accordance with the latest hospitality standards and the other will... More

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Additional Information about Kempinski Hotel Zografski Sofia

Address: 100 James Bourchier Boulevard, Sofia 1407, Bulgaria
Location: Bulgaria > Sofia Region > Sofia
Price Range (Based on Average Rates): $
Hotel Class:5 star — Kempinski Hotel Zografski Sofia 5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#22 Business Hotel in Sofia #24 Luxury Hotel in Sofia
Hotel Class
Official Description (provided by the hotel)
Set in lush mature gardens, in the hilly breezy part of town. It boasts the most comprehensive facilities: the largest ballroom, break-out and meeting rooms, 6 restaurants, 2 bars, a BBQ terrace, in-door pool, fitness center, shopping arcade, beauty parlour, gallery and secure parking. ... more   less 
Number of rooms
421

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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