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Kempinski Hotel Marinela Sofia

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100 James Bourchier Boulevard, Sofia 1407, Bulgaria (Formerly Kempinski Hotel Zografski Sofia)
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Kempinski Hotel Marinela Sofia
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Kempinski Hotel Marinela Sofia
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380 reviews from our community

Traveler rating
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    64
    35
    25
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15
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oslo, Norway
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed at the hotel during a major conference hosted at the hotel. The hotel is typical "old east bloc" hotel, and parts of the hotel are still not renovated since the 80s. The parts that are renovated are fine, as was the junior suite I stayed in. Staff are polite, and speak adequate english. Food at the Captain Cook seafood... More 

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Contributor
15 reviews 15 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

my judgement is based upon 60 or more hotel visits in 28 countries the last 10 years . first of all a deluxe room is only a 4 star room , the matras was a disaster .maybe they will make some superior rooms in the future , i don't understand this kempinski hotel . the reception was a drama and... More 

Was this review helpful? Yes 1
Los Angeles, California
Top Contributor
64 reviews 64 reviews
46 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Considering the fact that Kempinski Hotels have a superior reputation, I was quite disappointed to find that the Marinela did not even come close to that level of excellence. I realize from reading other reviews that I made a terrible mistake in judgment by booking a standard room, rather than a deluxe room. The first standard room I was given... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

First time in Sofia,attending a pediatric congress.Very nice hotel with friendly staff.In vicinity to malls,outlets & restaurants. Taxis are very cheap & food is excellent at nice & acceptable prices. One of best nightclub in town is that of the hotel ,people are nice & service is great.

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Dubai, United Arab Emirates
Contributor
19 reviews 19 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We absolutely loved the Japanese inspired gardens and the delicious complementary fruits that were left in our room. The various restaurants at the hotel were great and I highly recommend trying them. Not your average hotel restaurant basic decor. Cooks restaurant is awesome! The service was on point and the food tasted fresh and unique. I recommend having afternoon tea... More 

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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

The hotel is located in a very good place. You can even walk to the center and for sure you can have a great lunch at its restaurants. You also need to go to the candy club at the night. The room I had was spacious enough with great view. It will be for sure my priority for any next... More 

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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The rooms are nice if you don't mind the smell of smoke or vomit. The windows on all floors fully open so if you feel like jumping go for 16th floor. If you can make your way past the armed crooks and prostitutes you may get to capt. Cookes restaurant which would be great if it wasn't for the smoking... More 

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Israel
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

the hotel is nice, the decoration is a liitle bit old fahion, the staff were very kind and the housekepping in the rooms was excaellent there is a wi-fi in the rooms and in the lobby.The hotel is placed near a metro station.The only problem for us was that the smoking is permitted in the lobby and in the public... More 

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Bucharest, Romania
Contributor
18 reviews 18 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had a pleasant stay in Kempinski Marinela Sofia. The staff is friendly, the rooms are impeccably clean and I have eaten the best ever Zucchini Cream Soup with Thai Curry. Very good diverse breakfast buffet.

Was this review helpful? Yes
KempinskiM, Manager at Kempinski Hotel Marinela Sofia, responded to this review

Dear Cip_of_TIf, Thank you very much for taking your time to share your experience on Trip Advisor. We were very happy to learn that you enjoyed your stay with us, and are very much looking forward to welcoming you soon again. Best regards, The Management Kempinski Hotel Marinela More 

Sofia, Bulgaria
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

.There were several tries to get 50 euro deposit from us because of the hotel policy. Manager wasn't able to come and explain why we should pay this amount of money in case we were not advised of this charge at the time booking. At the end we refused to pay the deposit and we have been told, that if... More 

Was this review helpful? Yes 2
KempinskiM, Manager at Kempinski Hotel Marinela Sofia, responded to this review

Dear Shusheto, Thank you very much for your feedback posted on Trip Advisor. The comments of our guests are very important, even when they are of a critical nature, since they give us information on the experience of our guests and the possibilities for further improvements. Regarding the questions raised by you, we would like to let you know the... More 

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