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Kempinski Hotel Marinela Sofia

5.0 of 5 100 James Bourchier Boulevard, Sofia 1407, Bulgaria (Formerly Kempinski Hotel Zografski Sofia)
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Kempinski Hotel Marinela Sofia
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Kempinski Hotel Marinela Sofia
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355 reviews from our community

Traveler rating
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    32
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Some of my business partners came up with an investment idea to do in Bulgaria. Small, former communist country in Eastern Europe. Did not know much about that place, so I looked for good hotels in the capital - Sofia. I recognized Kempinski and directly booked a room there. My experience from the hotel was more than positive and would... More 

Was this review helpful? Yes 2
KempinskiM, Manager at Kempinski Hotel Marinela Sofia, responded to this review

Dear Jason M, Thank you very much for taking your time to share your experience on Trip Advisor. We were happy to read you positive feedback about the hotel location, our rooms and staff. We invest a lot of efforts in trainings of our staff to enure that every guest feels special with us. We very much believe your stay... More 

Ploiesti, Romania
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 26, 2015

Wifi signal is weak in the rooms and with several interruptions.The staff of the bar in the lobby is tooooo slooooowwwww ... half an hour to have a simple coffee.The staff from reception -Unbelievable!!! we stayed 2hours to receive the room. very rude,stubborn,acting bossy.definetly not a 5star hotel. not more than 3... I will never come back!!!!!

Was this review helpful? Yes 1
KempinskiM, Manager at Kempinski Hotel Marinela Sofia, responded to this review

Dear Oana Diana N, Thank you very much for your feedback posted on Trip Advisor. The comments of our guests are very important, even when they are of a critical nature, since they give us information on the experience of our guests and the possibilities for further improvements. We have discussed the issues with wifi connection and service by Lobby... More 

Harker Heights, Texas
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 23, 2015

If you like hanging out with the Bulgarian mafia and for your non-smoking room to smell like cheap cigarettes, you've found the place to stay. My 'junior suite' was dated from the 1980s, but relatively clean aside from that. The service is a plus as you would expect at a Kaminski, but nothing could overcome the cigarette smell on the... More 

Was this review helpful? Yes 1
KempinskiM, Manager at Kempinski Hotel Marinela Sofia, responded to this review

Dear XVictorious, Thank you for sharing your comments about your recent stay with us. We are truly concerned that we failed to meet your expectations. We would like to assure you that we have taken your feedback very seriously and have followed up on all issues mentioned to avoid such experience by any of our guests in the future. Please... More 

Surrey
Top Contributor
87 reviews 87 reviews
29 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed January 18, 2015 via mobile

Stayed in a deluxe room to ensure a refurbished room which included wifi. Room was very nice with everything needed apart from tea and coffee supplies but perhaps this is not normal in Bulgaria or the Kempinski chain, my first time for both. Breakfast was ok, cooked food did not appeal, but there were plenty of cold choices. Staff were... More 

Was this review helpful? Yes
KempinskiM, Manager at Kempinski Hotel Marinela Sofia, responded to this review

Dear SunnySurreyTraveller, First of all, thank you for your time and for sharing your feedback on Trip Advisor. We are happy you enjoyed hotel location and our guest rooms and believe we could contribute to your pleasant stay in Sofia. Thank you also for your positive comment on our staff. We invest a lot of efforts and time to make... More 

Rotterdam
Top Contributor
119 reviews 119 reviews
53 hotel reviews
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed January 18, 2015

I am completely stunned when people write this is a luxury hotel. I have certain standards yes but do value things according to what I pay. Anyhow... first got the standard room... terrible, worn down rubbish room (first time I will add pictures to Tripadvisor to show what I got). One of those rooms where you do start to worry... More 

Was this review helpful? Yes 1
Gerd_Ruge, General Manager at Kempinski Hotel Marinela Sofia, responded to this review

Dear Dimitry O, First of all, thank you for taking your time to write this review and we appreciate your feedback. I am very sorry to hear that you did not have a good experince at our hotel. If you do not mind please contact me at your convenience at gerd.ruge@kempinski.com and I will investigate this further. We hope that... More 

rishon lezion
Contributor
19 reviews 19 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 18, 2015

Sofia hotel kempinsky is good hotel Not in city center but good services good breakfast swimmingpool free but they insist that you use head cup and if you didnt bring one with you they want to sell it to you, so bring one from home. nice garden Taxi services very cheap try to go outside to Vitosha mountain

Was this review helpful? Yes
Nicosia, Cyprus
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 13, 2015

I stayed just for a night, but the service was excellent. The staff is friendly and helpful. The breakfast had variety of food for every choice. The room was clean and cosy. The bathroom was big and clean. The location is good, however not in the center. If you are looking for stay right in the center forget about this... More 

Was this review helpful? Yes
Gerd_Ruge, General Manager at Kempinski Hotel Marinela Sofia, responded to this review

Dear dplayer_29, Thank you very much for your time and for your positive comment on Trip Advisor. We were happy to hear we could contribute to your pleasant stay and you liked our guest rooms, breakfast and service. We strive to make every guest feel at home and create memorable experiences. Regarding the location, we suggest our guests use the... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2015

Festive season ended and we finally found a minute to do something we were thinking of since December 25th… We would like to thank the F&B Team of the hotel for the excellent Christmas Brunch we were happy to attend. Here is our whole experience. We have called the phone pointed at the website 2 days prior to get information... More 

Was this review helpful? Yes 1
Gerd_Ruge, General Manager at Kempinski Hotel Marinela Sofia, responded to this review

Dear Marvel Music A, Thank you very much for your time and for the very detailed description you have made on our Sunday Brunch. We are very pleased that you enjoyed the food and the atmosphere and that your child also had a good time. We have passed your compliments to our Chef and waiters, and hope to see you... More 

New Jersey
Top Contributor
60 reviews 60 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 7, 2015

Stayed here on a business trip. The staff at the desk was very friendly and efficient. The room was very comfortable. The breakfast was excellent. A lot of food to choose from. We held several meetings there and the staff was great.

Was this review helpful? Yes
Gerd_Ruge, General Manager at Kempinski Hotel Marinela Sofia, responded to this review

Dear NewJerseyPhil, First of all, Happy New Year and we wish you all the best for 2015. We would like to thank you for taking your time and posting a comment on Trip Advisor. We are happy to hear you enjoyed our rooms, food and service. We invest heavily in trainings to make sure every guest feels special and are... More 

BUCHAREST
Contributor
17 reviews 17 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 4, 2015

I have stayed just one night here. The cost of a standard room was only 50 euro/night without breakfast. The furniture and the TV are old, but the room is big and very clean. The matrimonial bed is enormous, It was the best bed I have slept in. The staff is very friendly, the parking was free, we had access... More 

Was this review helpful? Yes
Gerd_Ruge, General Manager at Kempinski Hotel Marinela Sofia, responded to this review

Dear ANIALEXANDRU, Thank you very much for your feedback posted on Trip Advisor. The comments of our guests are very important since they give us information on the experience of our guests and the possibilities for further possible improvements. We are happy to hear your positive points about the hotel and service. We have also taken into consideration the wifi... More 

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Additional Information about Kempinski Hotel Marinela Sofia

Address: 100 James Bourchier Boulevard, Sofia 1407, Bulgaria (Formerly Kempinski Hotel Zografski Sofia)
Phone Number:
Location: Bulgaria > Sofia Region > Sofia
Price Range (Based on Average Rates): $
Hotel Class:5 star — Kempinski Hotel Marinela Sofia 5*
Number of rooms: 442
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Hotel Style:
#9 Spa Hotel in Sofia
#23 Luxury Hotel in Sofia
#25 Business Hotel in Sofia

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