Stayed in the hotel in January 2010 with a group for a business meeting. The hotel is greatly located in the center of Sofia. The rooms are large, renovated and clean. The food is mediocre and the staff need to improve their service level. We ordered a steak fillet in the room and asked for it to be cooked medium... more

Located in the heart of Sofia, the Bulgarian capital, combines luxury rooms in logical prices and excellent assistance by professional stuff. Amazed. more

Unless the Luxury Collection (theoretically the best hotels within the Sheraton - Starwood group) standards were seriously downgraded, the Sheraton Sofia does certainly not meet them (with the noticeable exception of the prices...). The hotel has just been refurbished, but unfortunately with an apparent low budget. It is a shame given the building (in the same block than the Bulgarian... more

This was my third stay at this hotel, and my best till now. I have no idea why this hotel have such mediocre ranking on Tripadvisor. This is by far the most luxurious hotel in Sofia. It's been inconsistent at worst, but I have never had any serious complains about it. The hotel are way more grand, and the rooms... more

An impressive hotel, clearly the palace for the communists a couple of decades ago. Unfortunately they were undergoing some renovations but the room was absolutely gorgeous, a first-class decorating job with pearlescent mosaic tile wall in the bathroom. Service was by androids, all of Sofia seemed to still be stuck in the communist days. The hotel is very clean and... more

The location was great. But the gym was old and beat up and the place stank of cigarette fumes. I've stayed in better Four Points then this so called Luxury Collection Hotel more

this is the less impressive hotel from starwood luxury collection I visited till now. On the website looks much grander and luxurious than it is. Especially the public places. Additionaly restaurant was closed during our stay so the bar. Staff members do not show any excitement of working for this brand/at this hotel. In the other hand the junior suite... more

The writers of the previous two reviews had this place nailed. It's a good hotel in a good location and the price of the room wasn't too bad, But the staff is unhelpful, giving desultory or even incorrect information. Most important though: don't buy anything from the hotel. Everything is terribly expensive -- breakfast, drinks in the bar and the... more

The Sheraton shares a complex with the Presidential Palace, and it is the hotel used by foreign dignitaries. It is grand and opulent, and it's worth walking into the lobby and imagining which communist leaders have been there. The airport pick-up was great, and we found ourselves in a beautiful car. Other service was, however, sullen to say the least... more