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All 3 Sao Tome hotels

Pestana Sao Tome Ocean Resort

5.0 of 5 Hotel   |   Av Marginal 12 de Julho RDSTP, Sao Tome, Sao Tome Island 851, Sao Tome and Principe
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Pestana Sao Tome Ocean Resort
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Ranked #1 of 3 Hotels in Sao Tome
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
JadieR Virginia
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120 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia
Senior Contributor
43 reviews 43 reviews
32 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

We absolutely loved our three days at the Pestano Sao Tome Ocean Resort - a great introduction to Sao Tome. The hotel is beautiful and clean, with great views and well-maintained grounds. The air conditioning was powerful and strong and there were no power outages. Staff was friendly and the pool was great. Really a very nice hotel. The location... More 

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Cascais
Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed 2 weeks ago

It is a new hotel, very confortable, nice and the rooms with seaview are relaxing. The hotel has a casino and a disco but you may be sure that you don't hear the sound. The breakfast is quite good anf the staff is kind and friendly. It may be the best or the second best hotel in the island of... More 

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Lisbon, Portugal
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 7, 2014

It is a very good hotel in front of ocean, with a big swimming pool, a wonderful garden, a private beach, gimnasio, spa and a casino. Very well organise, with good meals and staff. They organise trips in the island of São Tomé and around.

Was this review helpful? Yes 5
Lisbon District, Portugal
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 5, 2014

Very Nice and pleasant hotel. Near the city Center. My room was fantastic, overlooking the sea A beautiful outdoor pool with a fantastic view. Good breakfast and friendly service. The only five stars hotel in São Tomé island

Was this review helpful? Yes 1
Lisbon, Portugal
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 31, 2014

Probably the best hotel in the island, I strongly recommend you spend the morning or afternoon on this amazing swimming pool just by the ocean. Service is quick and friendly, not expensive at all for a 5 star hotel. Very romantic place. A must go.

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Abuja, Abuja Capital Territory, Nigeria
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed May 6, 2014

It's very expensive per room per night and it's definitely not 5star. The rooms are clean and the service is ok.nothing special or extraordinary. The breakfast is just ok. I was disappointed in their gym it was not equipped. Wifi is strictly in the lobby for free. The tv stations are definitely not international majority of channels only in portuguese... More 

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Equador, Diretor de vendas at Pestana Sao Tome Ocean Resort, responded to this review

Dear traveler First we want to thank the dedicated time to share your experience among us with this broad numbers of travelers who are thus better informed about sao tome and our Hotel. We regret that your expectations have not been completed, but we believe that everything we do to provide the best moments to those who visit us. Questions... More 

St. Petersburg, Russia
Top Contributor
62 reviews 62 reviews
39 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed March 5, 2014

Room price is too high for the amenities that are offered (164 euro for 1 person for night). Staff is friendly and try to be helpful but is slow and forget what they promised. WiFi is at the lobby only. Some years ago rooms were cozy and convenient but now some lamps doesn't work and some chairs are broken. Claiming... More 

Was this review helpful? Yes 3
Equador, Diretor de vendas at Pestana Sao Tome Ocean Resort, responded to this review

Thank you for your time to rate your recent stay at Pestana Equador and also for your comments that deserve some clarification. We judge strange the value that you claims to have paid for accommodation, we think that price would include half board beyond the bed and breakfast. It is not possible to compare São Tom with any other destination,... More 

Abuja
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 30, 2013

I stayed at the Pestana for four nights and I must say I found the experience refreshing. It is well located with great ocean views from most rooms. The buffet meals were great with choice of fish, chicken and beef at the dinners I took. The wifi works well in the lobby area but only intermittently in my first floor... More 

Was this review helpful? Yes 2
Equador, Diretor de vendas at Pestana Sao Tome Ocean Resort, responded to this review

Dear customer, thank you for taking the time to share your expriencie in São Tomé. We are very happy to know that somehow we were part of your satisfaction. Your words are very kind and made the whole staff got too proud and motivated. At your disposal, awaiting a visit in the near future Votes for health and happiness More 

Madrid, Iowa
1 review
3 of 5 stars Reviewed December 17, 2013

we stay long period and really bad food. Not to say about hamburgers...completely uneatable..My guess is that the manager never have tryied this dish...please do so..and bet you will agree with me. Food price is just expensive for the offered quality. Rooms are great!, clean... TV what a mess !!! Locally DSTV offers their programmes but looks like the hotel... More 

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Equador, Diretor de vendas at Pestana Sao Tome Ocean Resort, responded to this review

Dear Customer Thank you for taking your time to share your recent experience with us on this universal forum of travelers. We were very upset to learn that we were not able to offer you a cuisine that pleased you Your criticism is an excellent contribution to us so we can correct and improve and that's what we do. Please... More 

Lisbon, Portugal
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 8, 2013

The location is beautiful,service is good (even for people that gets between 40-50 euros per month) but food is terrible and the buffet is poor.Do not try to have a snack at the bar(is almost as expensive as the buffet and probably worse quality). They know you do not have many choices around

Was this review helpful? Yes 1
Equador, Diretor de vendas at Pestana Sao Tome Ocean Resort, responded to this review

Dear visitor , thank you for sharing your experience at our hotel Pestana São Tomé . We regret that the topic of food and drink have not been able to fill your liking. Of course with a little more time you would have found several alternatives , witch allowing to suggest that you have to revisit Sao Tomé soon .... More 

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Additional Information about Pestana Sao Tome Ocean Resort

Address: Av Marginal 12 de Julho RDSTP, Sao Tome, Sao Tome Island 851, Sao Tome and Principe
Location: Sao Tome and Principe > Sao Tome Island > Sao Tome
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pestana Sao Tome Ocean Resort 5*
Number of rooms: 260
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Also Known As:
Pestana Sao Tome Ocean Hotel Sao Tome

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