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All 3 Sao Tome hotels

Pestana Sao Tome Ocean Resort

5.0 of 5 Hotel   |   Av Marginal 12 de Julho RDSTP, Sao Tome, Sao Tome Island 851, Sao Tome and Principe
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Pestana Sao Tome Ocean Resort
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Ranked #1 of 3 Hotels in Sao Tome
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Jose S Lisbon, Portugal
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131 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lisbon, Portugal
Top Contributor
51 reviews 51 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is 15m walking to the center of the city. The rooms are large and quite comfortable, some have sea view The meals are buffet and expensive 28€ without drinks, The wifi in our room was very good, but seems that in another's you must have a connecting cable The swimming pool is good The service is a little... More 

Was this review helpful? Yes
Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear guest Thank you for your review of your stay at our hotel. We are so pleased to read that you enjoyed the location, swimming pool, and especially our rooms. We always strive to offer the best for our clients! Thank you again for taking the time to share your experience, and we look forward to welcoming you back to... More 

Estoril, Portugal
Top Contributor
86 reviews 86 reviews
32 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed January 12, 2015

No doubt it's the best Hotel in São Tomé Island, for those who like confort and good food. The pool is really nice and the diner buffet by the pool with alive music is really worth. Rooms are not very big but they are clean, modern and you'll get what you pay for. It's the best Hotel in São Tomé... More 

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Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest, We would like to express our gratitude in choosing Pestana Sao Tome Hotel as your choice of destination, and the time you took to comment on our services. We are very delighted to note that our service and product met your expectations, and left a positive impression of our hotel. Thank you for considering our hotel the best... More 

Lisbon, Lisboa, Portugal
Contributor
17 reviews 17 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 29, 2014

Spent a couple of nights in São Tomé and slept at the Pestana, the Miramar and ate at the Omali. From what I can tell this must be the best place in town and on the island. Rooms are spacious, most with ocean view (we didn't reserve Ocean view and got it anyway). Pool side is nice and not crowded.... More 

Was this review helpful? Yes 2
Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear guest Thank you for your Trip Advisor review of your recent stay at Pestana São Tome! It is exciting to learn you and your family enjoyed your time at the Pestana São Tome Hotel because of the comfortable accommodations as well as our pool. We look forward to welcoming you next time! Best Regards More 

Virginia
Senior Contributor
44 reviews 44 reviews
33 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed December 11, 2014

We absolutely loved our three days at the Pestano Sao Tome Ocean Resort - a great introduction to Sao Tome. The hotel is beautiful and clean, with great views and well-maintained grounds. The air conditioning was powerful and strong and there were no power outages. Staff was friendly and the pool was great. Really a very nice hotel. The location... More 

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Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear guest Thank you very much for your five-star review. We are glad you loved and enjoyed your time with us at Pestana São Tome. Your feedback about the buffets is appreciated and will be shared with the appropriate managers. We look forward to seeing you again at Pestana São Tome Hotel! Best Regards Lucia Dias More 

Cascais
Top Contributor
56 reviews 56 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 2, 2014

It is a new hotel, very confortable, nice and the rooms with seaview are relaxing. The hotel has a casino and a disco but you may be sure that you don't hear the sound. The breakfast is quite good anf the staff is kind and friendly. It may be the best or the second best hotel in the island of... More 

Was this review helpful? Yes 1
Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest, Thank you for the five-star Trip Advisor review on your recent visit. We are excited to know your recent visit met expectations because our accommodations and excellent service. Our team looks forward to hosting you again very soon at Pestana São Tome. Best regards Lucia Dias More 

Lisbon, Portugal
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 7, 2014

It is a very good hotel in front of ocean, with a big swimming pool, a wonderful garden, a private beach, gimnasio, spa and a casino. Very well organise, with good meals and staff. They organise trips in the island of São Tomé and around.

Was this review helpful? Yes 5
Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear visitor We appreciate the time you put in your evaluation at Pestana São Tome. All team of the hotel were very proud to know that somehow contributed to had good time between us. We agree that the greatest treasure of this small country are its people humble and hospitable. We are already counting the days until your return. Do... More 

Lisbon District, Portugal
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 5, 2014

Very Nice and pleasant hotel. Near the city Center. My room was fantastic, overlooking the sea A beautiful outdoor pool with a fantastic view. Good breakfast and friendly service. The only five stars hotel in São Tomé island

Was this review helpful? Yes 1
Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest, First and foremost, we would like to take this opportunity to thank you for choosing Pestana São Tome as your destination, and for sharing your opinion with us. We are very glad you enjoyed our hotel with fantastic rooms and our pool with a fantastic view. Do not miss the opportunity and meet our Loyalty Program PPG -... More 

Lisbon, Portugal
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 31, 2014

Probably the best hotel in the island, I strongly recommend you spend the morning or afternoon on this amazing swimming pool just by the ocean. Service is quick and friendly, not expensive at all for a 5 star hotel. Very romantic place. A must go.

Was this review helpful? Yes 2
Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest Thank you for taking the time to share your recent experience with us. Your words of praise are more a cause for encouragement for us to continue to improve daily quality of service and to do everything that each visitor gets the best souvenir of this unique place. Thank you for your kindness and hope to see you... More 

Abuja, Abuja Capital Territory, Nigeria
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed May 6, 2014

It's very expensive per room per night and it's definitely not 5star. The rooms are clean and the service is ok.nothing special or extraordinary. The breakfast is just ok. I was disappointed in their gym it was not equipped. Wifi is strictly in the lobby for free. The tv stations are definitely not international majority of channels only in portuguese... More 

Was this review helpful? Yes 2
Equador, Diretor de vendas at Pestana Sao Tome Ocean Resort, responded to this review

Dear traveler First we want to thank the dedicated time to share your experience among us with this broad numbers of travelers who are thus better informed about sao tome and our Hotel. We regret that your expectations have not been completed, but we believe that everything we do to provide the best moments to those who visit us. Questions... More 

St. Petersburg, Russia
Top Contributor
66 reviews 66 reviews
43 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed March 5, 2014

Room price is too high for the amenities that are offered (164 euro for 1 person for night). Staff is friendly and try to be helpful but is slow and forget what they promised. WiFi is at the lobby only. Some years ago rooms were cozy and convenient but now some lamps doesn't work and some chairs are broken. Claiming... More 

Was this review helpful? Yes 4
Equador, Diretor de vendas at Pestana Sao Tome Ocean Resort, responded to this review

Thank you for your time to rate your recent stay at Pestana Equador and also for your comments that deserve some clarification. We judge strange the value that you claims to have paid for accommodation, we think that price would include half board beyond the bed and breakfast. It is not possible to compare São Tom with any other destination,... More 

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Additional Information about Pestana Sao Tome Ocean Resort

Address: Av Marginal 12 de Julho RDSTP, Sao Tome, Sao Tome Island 851, Sao Tome and Principe
Location: Sao Tome and Principe > Sao Tome Island > Sao Tome
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pestana Sao Tome Ocean Resort 5*
Number of rooms: 260
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Also Known As:
Pestana Sao Tome Ocean Hotel Sao Tome

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