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All 3 Sao Tome hotels

Pestana Sao Tome Ocean Resort

5.0 of 5 Hotel   |   Av Marginal 12 de Julho RDSTP, Sao Tome, Sao Tome Island 851, Sao Tome and Principe
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Pestana Sao Tome Ocean Resort
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80%
Ranked #2 of 3 hotels in Sao Tome
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed May 31, 2014
Steph C Lisbon, Portugal
  • Reviews (105)
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105 people have reviewed this hotel

Traveler rating
    38
    46
    10
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    3
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25
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
Lisbon, Portugal
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 31, 2014

Probably the best hotel in the island, I strongly recommend you spend the morning or afternoon on this amazing swimming pool just by the ocean. Service is quick and friendly, not expensive at all for a 5 star hotel. Very romantic place. A must go.

Was this review helpful? Yes 1
Abuja, Abuja Capital Territory, Nigeria
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 6, 2014

It's very expensive per room per night and it's definitely not 5star. The rooms are clean and the service is ok.nothing special or extraordinary. The breakfast is just ok. I was disappointed in their gym it was not equipped. Wifi is strictly in the lobby for free. The tv stations are definitely not international majority of channels only in portuguese... More

Was this review helpful? Yes 1
Equador, Diretor de vendas at Pestana Sao Tome Ocean Resort, responded to this review

Dear traveler First we want to thank the dedicated time to share your experience among us with this broad numbers of travelers who are thus better informed about sao tome and our Hotel. We regret that your expectations have not been completed, but we believe that everything we do to provide the best moments to those who visit us. Questions... More

St. Petersburg, Russia
Top Contributor
56 reviews 56 reviews
37 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed March 5, 2014

Room price is too high for the amenities that are offered (164 euro for 1 person for night). Staff is friendly and try to be helpful but is slow and forget what they promised. WiFi is at the lobby only. Some years ago rooms were cozy and convenient but now some lamps doesn't work and some chairs are broken. Claiming... More

Was this review helpful? Yes 2
Equador, Diretor de vendas at Pestana Sao Tome Ocean Resort, responded to this review

Thank you for your time to rate your recent stay at Pestana Equador and also for your comments that deserve some clarification. We judge strange the value that you claims to have paid for accommodation, we think that price would include half board beyond the bed and breakfast. It is not possible to compare São Tom with any other destination,... More

Abuja
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 30, 2013

I stayed at the Pestana for four nights and I must say I found the experience refreshing. It is well located with great ocean views from most rooms. The buffet meals were great with choice of fish, chicken and beef at the dinners I took. The wifi works well in the lobby area but only intermittently in my first floor... More

Was this review helpful? Yes 1
Equador, Diretor de vendas at Pestana Sao Tome Ocean Resort, responded to this review

Dear customer, thank you for taking the time to share your expriencie in São Tomé. We are very happy to know that somehow we were part of your satisfaction. Your words are very kind and made the whole staff got too proud and motivated. At your disposal, awaiting a visit in the near future Votes for health and happiness More

Madrid, Iowa
1 review
3 of 5 stars Reviewed December 17, 2013

we stay long period and really bad food. Not to say about hamburgers...completely uneatable..My guess is that the manager never have tryied this dish...please do so..and bet you will agree with me. Food price is just expensive for the offered quality. Rooms are great!, clean... TV what a mess !!! Locally DSTV offers their programmes but looks like the hotel... More

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Equador, Diretor de vendas at Pestana Sao Tome Ocean Resort, responded to this review

Dear Customer Thank you for taking your time to share your recent experience with us on this universal forum of travelers. We were very upset to learn that we were not able to offer you a cuisine that pleased you Your criticism is an excellent contribution to us so we can correct and improve and that's what we do. Please... More

Lisbon, Portugal
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 8, 2013

The location is beautiful,service is good (even for people that gets between 40-50 euros per month) but food is terrible and the buffet is poor.Do not try to have a snack at the bar(is almost as expensive as the buffet and probably worse quality). They know you do not have many choices around

Was this review helpful? Yes 1
Equador, Diretor de vendas at Pestana Sao Tome Ocean Resort, responded to this review

Dear visitor , thank you for sharing your experience at our hotel Pestana São Tomé . We regret that the topic of food and drink have not been able to fill your liking. Of course with a little more time you would have found several alternatives , witch allowing to suggest that you have to revisit Sao Tomé soon .... More

Lisbon, Portugal
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

Couldn't have asked for a better hotel. Everything was just perfect and the staff was always nice and helpful. The food (buffet) was very good, except that sometimes the fruit was not ready to eat. The hotel is located on one side of the bay, so I think the best view will be from the rooms facing the bay. No... More

Was this review helpful? Yes 1
Equador, Diretor de vendas at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest we thank you for your time to review your recent stay with us. Thank you also for the compliments on our service and ourl work team. We take note of the theme of fruit that allows us to be more careful in future so that does not happen again. Sharing your words with our staff is a great... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 25, 2013

The hotel is not worth the price. it is well located, has a nice swimming pool, and good breakfast. However the Internet connection is horrible. I do not think that is due to the connection in the island ( i stayed in other hotels and the connection was good) but of the hotel policy: Every day, guests need to ask... More

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Equador, Diretor de vendas at Pestana Sao Tome Ocean Resort, responded to this review

Dear visitor We appreciate your time and contribution to this travelers world forum . It is always good to know that we were somehow responsible for the satisfaction of your stay among us. About the internet we are aware that has to improve so our insistence from the local supplier of the service that they promised in the next days... More

Lisbon, Portugal
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 14, 2013

We stayed two nights in April 2013 and were very comfortable. The rooms are spacious and modern and the pool is great. The food too was good, especially the 'tiger prawns', which were in fact normal prawns. Wi-fi and the lobby Internet is free. However, the staff weren't particularly forthcoming when we asked how half-board works for the nights when... More

Was this review helpful? Yes 1
Equador, Diretor de vendas at Pestana Sao Tome Ocean Resort, responded to this review

Dear visitor Thank you for the kind review .Our staff and management were very honored by the generous words that you offered us. We apologize for misunderstanding about the half board . In fact this pension work through the choice on the day menu , which includes entry ( soup or salad ), fish or meat dish and dessert. We... More

Estoril, Portugal
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 25, 2013

Nice Hotel in S.Tomé exception made for the restaurant service wich is terrible. We went for a buffet dinner and only had meat strogonoff because the fish disapeared and they didn't serve anymore fish. Very expensive for a terrible and very slow service !!! It's definitily NOT a service of a 5 Stars Hotel!!! Good situation and the rooms are... More

Was this review helpful? Yes 1
Equador, Director of Sales at Pestana Sao Tome Ocean Resort, responded to this review

Thank you for sharing your opinion about our hotel. We deeply sorry about your experience on our gastronomic offer. Your words will certainly help us to improve the quality expected. We hope to have the honor of visit in the near future . Kind regards More

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Additional Information about Pestana Sao Tome Ocean Resort

Address: Av Marginal 12 de Julho RDSTP, Sao Tome, Sao Tome Island 851, Sao Tome and Principe
Location: Sao Tome and Principe > Sao Tome Island > Sao Tome
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pestana Sao Tome Ocean Resort 5*
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Also Known As:
Pestana Sao Tome Ocean Hotel Sao Tome

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Pestana São Tomé is the first and only 5 stars hotel in Sao Tome.Located in the city capital with private beach and panoramic ocean views it has all the comfort and sophistication you look in a hotel .!0 minutes from the airport ,restaurants and bars, casino & Disco Beach Club , meetings, conferences ,Spa water sports diving center . ... more   less 
Number of rooms
260

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