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Pestana Sao Tome Ocean Resort

Certificate of Excellence
Av Marginal 12 de Julho RDSTP, Sao Tome, Sao Tome Island 851, Sao Tome and Principe
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1 room 1 adult
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Pestana Sao Tome Ocean Resort
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194 Reviews from our TripAdvisor Community

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Paris, France
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

This place was maybe the cleanest hotel I've stayed in in Africa and the staff were generally very friendly, but something was lacking. The place simply felt like any other "corporate" hotel - it did not feel special at all. So I would be happy to stay here for business, but as holiday hotel it seems not so good for... More 

Helpful?
Thank Paul R
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear guest, Thank you very much for taking the time to give us this message and evaluate our hotel. It is with great joy that we read your comment and realized that we exceeded your expectations. We aim to provide memorable stays and pleases us greatly when customers honor us with these feedbacks. We look forward to welcome you in... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The pestana hotel was very clean. The atmosphere was relaxing. Friendly staff who made the effort to try & understand me. The pool was super clean & calling for attention from us tourists. Lovely sea view as well. You could hear a pin drop if you woke up early to gaze at the sea. Spa available & gym equipment quite... More 

Helpful?
Thank Edith A
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest We would like to thank you for choosing the Pestana São Tome as your destination, and for having taken your valuable time to comment your stay with us. We were pleased to know that our products and services have made your trip be positive. We will share your kind words with our staff. On your next trip to... More 

Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 28, 2015

Situated in a great location with wonderful views of the ocean and an amazing infinity pool to match, this is a perfect place to base yourself when you are in Sao tome. Very freindly service [Special shoutout to Joaquim at the front desk!]. Ask for a room with the waterfront view [i was at room number 1106] to make the... More 

Helpful?
Thank Prasanna V
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest Thank you for taking the time to share your experience at Pestana São Tomé on TripAdvisor. Your review has been shared with all the staff and there are even bigger smiles from staff after they saw their names being mentioned in your review. We are all delighted to hear that we contributed to making your holiday memorable. We... More 

Accra, Ghana
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed December 9, 2015

We held a Staff Retreat in Sao Tome from Dec 3 - Dec 6 2015. Its a beautiful country with lots of natural vegetation and really nice and clean beaches. Pestana Sao Tome Hotel offered us a nice treat both with the rooms and dinner. Would love to return next year.

Helpful?
Thank Evans O
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest, Thank you for choosing the Pestana São Tomé Hotel and for sharing your kind review on TripAdvisor about your very recent stay in our Hotel. We are delight you have enjoyed our Hotel and the location. Your words will be share our Team will be very happy to read your kind words and to know we have made... More 

Luanda, null, Angola
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 17, 2015

We stayed at São Tomé from November 8 till 13/2015. São Tomé island is beautiful forest, non polluted air a delicious for our lungs oxygenating like an aerobic class at a gym. People are very simpatic and kind. Beautiful sights deserve lots of pictures. As to Ilhéu das Rolas one should never miss it. The sky and sea are marvelous... More 

Helpful?
Thank Lucia Gaspar B
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest, Thank you for choosing Pestana São Tomé Hotel in your recent trip to São Tomé and to sharing your experience with us. We appreciate your comment since we will always continue in search of improvement so that in future we can not only meet your expectations but exceed them. We hope to see you back soon at Pestana... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 3, 2015 via mobile

Slight problem on check in was sorted quickly, also when our balcony door wouldn't lock and we didn't have a safe, these were addressed politely. The staff are lovely and very helpful. The pool and the setting of the hotel are gorgeous and the rooms are nice and clean with comfy beds. I wouldn't say it's 5 star, but I... More 

Helpful?
2 Thank Alison G
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear guest Thank you for your choice of Pestana São Tome and for sharing with other travelers your experience. The pool is a great place for relaxation during any time of the day. We look forward welcoming you back to Pestana São Tome. Best regards Lucia Dias More 

London, United Kingdom
Level Contributor
293 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed September 28, 2015

I stayed here for a weekend and found it to be a good relaxing hotel. The rooms and service are acceptable, though it does appear expensive for the facilities it offers. The views are outstanding, and walk along the beach is refereshing. I found the wi-fi quality a bit poor.

Helpful?
1 Thank Sanjay0123456
Equador, Gerente de relações com clientes at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest, Thank you so much for your glowing review. All of our staff we do everything in their power to make sure every guest at any Pestana Hotels & Resort has a memorable stay. We look forward welcoming you back to Pestana São Tomé. Best regards Lucia Dias More 

Luanda, Angola
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 18, 2015

They were never at the airport to collect us. We had to find a phone and phone them and ask them to send a driver. Upon arriving at the hotel they never had a booking for us. When they eventually found it, it was only for two people and not three. When we were taken to our room, we asked... More 

Helpful?
2 Thank rjw327
Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest, First and foremost, we would like to take this opportunity to thank you for choosing Pestana São Tome as your destination, and for sharing your opinion with us. We are sorry to learn that your experience in our guest hotel did not meet your expectations. We also noted your dissatisfaction with our service. As Pestana Hotels is committed... More 

Accra, Ghana
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 26, 2015

Very friendly and helpful staff, in spite of language barrier. Rooms are spacious and very comfortable. Excellent food, especially their local beer! A definite must in the heat!! Well situated on the beach with lovely pool overlooking the sea.

Helpful?
2 Thank Giel143
Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear guest, Thank you very much for taking the time to give us this message and evaluate our hotel. It is with great joy that we read your comment and realized that we exceeded your expectations. We aim to provide memorable stays and pleases us greatly when customers honor us with these feedbacks. We look forward to welcome you in... More 

Portugal
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 11, 2015

To visit the island consider other facilities with more pleasant location (near the sea). The hotel has not a real beach and the pool is reletively small. Besides the town can be visited from anywhere else and it is not the main attraction

Helpful?
Thank Nmesis
Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear visitor We appreciate your time and contribution to this traveler’s world forum. It is always good to know that we were somehow responsible for the satisfaction of your stay among us. We hope you can visit us soon. Kind regards Lucia Dias More 

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