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Pestana Sao Tome Ocean Resort

Certificate of Excellence
Av Marginal 12 de Julho RDSTP, Sao Tome, Sao Tome Island 851, Sao Tome and Principe
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153 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Luanda, Angola
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 18, 2015

They were never at the airport to collect us. We had to find a phone and phone them and ask them to send a driver. Upon arriving at the hotel they never had a booking for us. When they eventually found it, it was only for two people and not three. When we were taken to our room, we asked... More 

Was this review helpful? Yes 1
Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest, First and foremost, we would like to take this opportunity to thank you for choosing Pestana São Tome as your destination, and for sharing your opinion with us. We are sorry to learn that your experience in our guest hotel did not meet your expectations. We also noted your dissatisfaction with our service. As Pestana Hotels is committed... More 

Accra, Ghana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 26, 2015

Very friendly and helpful staff, in spite of language barrier. Rooms are spacious and very comfortable. Excellent food, especially their local beer! A definite must in the heat!! Well situated on the beach with lovely pool overlooking the sea.

Was this review helpful? Yes 1
Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear guest, Thank you very much for taking the time to give us this message and evaluate our hotel. It is with great joy that we read your comment and realized that we exceeded your expectations. We aim to provide memorable stays and pleases us greatly when customers honor us with these feedbacks. We look forward to welcome you in... More 

Portugal
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 11, 2015

To visit the island consider other facilities with more pleasant location (near the sea). The hotel has not a real beach and the pool is reletively small. Besides the town can be visited from anywhere else and it is not the main attraction

Was this review helpful? Yes
Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear visitor We appreciate your time and contribution to this traveler’s world forum. It is always good to know that we were somehow responsible for the satisfaction of your stay among us. We hope you can visit us soon. Kind regards Lucia Dias More 

Arlington, Virginia
Level Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed March 10, 2015

I spent a long weekend here during a quieter spell. I will admit it wasn't my first choice, but the bed was comfortable, the welcome fruit was quite nice, the hot water was reliable, and sometimes it was actually peaceful and relaxing. The buffet was fine when they had it - if there are few guests, they will not have... More 

Was this review helpful? Yes
Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest, First and foremost, we would like to take this opportunity to thank you for choosing Pestana São Tome as your destination, and for sharing your opinion with us. We are very glad you enjoyed our hotel with comfortable rooms. Do not miss the opportunity and meet our Loyalty Program PPG - Pestana Priority Guest and enjoy the world... More 

Lisbon, Portugal
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed February 21, 2015

The hotel is 15m walking to the center of the city. The rooms are large and quite comfortable, some have sea view The meals are buffet and expensive 28€ without drinks, The wifi in our room was very good, but seems that in another's you must have a connecting cable The swimming pool is good The service is a little... More 

Was this review helpful? Yes
Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear guest Thank you for your review of your stay at our hotel. We are so pleased to read that you enjoyed the location, swimming pool, and especially our rooms. We always strive to offer the best for our clients! Thank you again for taking the time to share your experience, and we look forward to welcoming you back to... More 

Estoril, Portugal
Level Contributor
84 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed January 12, 2015

No doubt it's the best Hotel in São Tomé Island, for those who like confort and good food. The pool is really nice and the diner buffet by the pool with alive music is really worth. Rooms are not very big but they are clean, modern and you'll get what you pay for. It's the best Hotel in São Tomé... More 

Was this review helpful? Yes
Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest, We would like to express our gratitude in choosing Pestana Sao Tome Hotel as your choice of destination, and the time you took to comment on our services. We are very delighted to note that our service and product met your expectations, and left a positive impression of our hotel. Thank you for considering our hotel the best... More 

Lisbon, Lisboa, Portugal
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 29, 2014

Spent a couple of nights in São Tomé and slept at the Pestana, the Miramar and ate at the Omali. From what I can tell this must be the best place in town and on the island. Rooms are spacious, most with ocean view (we didn't reserve Ocean view and got it anyway). Pool side is nice and not crowded.... More 

Was this review helpful? Yes 4
Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear guest Thank you for your Trip Advisor review of your recent stay at Pestana São Tome! It is exciting to learn you and your family enjoyed your time at the Pestana São Tome Hotel because of the comfortable accommodations as well as our pool. We look forward to welcoming you next time! Best Regards More 

Virginia
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed December 11, 2014

We absolutely loved our three days at the Pestano Sao Tome Ocean Resort - a great introduction to Sao Tome. The hotel is beautiful and clean, with great views and well-maintained grounds. The air conditioning was powerful and strong and there were no power outages. Staff was friendly and the pool was great. Really a very nice hotel. The location... More 

Was this review helpful? Yes 1
Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear guest Thank you very much for your five-star review. We are glad you loved and enjoyed your time with us at Pestana São Tome. Your feedback about the buffets is appreciated and will be shared with the appropriate managers. We look forward to seeing you again at Pestana São Tome Hotel! Best Regards Lucia Dias More 

Cascais
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed December 2, 2014

It is a new hotel, very confortable, nice and the rooms with seaview are relaxing. The hotel has a casino and a disco but you may be sure that you don't hear the sound. The breakfast is quite good anf the staff is kind and friendly. It may be the best or the second best hotel in the island of... More 

Was this review helpful? Yes 1
Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear Guest, Thank you for the five-star Trip Advisor review on your recent visit. We are excited to know your recent visit met expectations because our accommodations and excellent service. Our team looks forward to hosting you again very soon at Pestana São Tome. Best regards Lucia Dias More 

Lisbon, Portugal
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 7, 2014

It is a very good hotel in front of ocean, with a big swimming pool, a wonderful garden, a private beach, gimnasio, spa and a casino. Very well organise, with good meals and staff. They organise trips in the island of São Tomé and around.

Was this review helpful? Yes 5
Equador, Guest Relations Manager at Pestana Sao Tome Ocean Resort, responded to this review

Dear visitor We appreciate the time you put in your evaluation at Pestana São Tome. All team of the hotel were very proud to know that somehow contributed to had good time between us. We agree that the greatest treasure of this small country are its people humble and hospitable. We are already counting the days until your return. Do... More 

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