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Sofitel Malabo Hotel

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Sofitel Malabo

4.5 of 5
Plaza de la Independencia | Zona Presidencial, Malabo, Bioko Island P.O. BOX 393, Equatorial Guinea
Hotel amenities
Sofitel Malabo
34 traveler photos
Ranked #2 of 13 hotels in Malabo
4.0 of 5 stars 51 Reviews
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51 reviews from our community

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Crawley, United Kingdom
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Ok but.....”
4 of 5 stars Reviewed December 30, 2012

The hotel is very nice and the pool good, but the room I was staying in just needs bit of a good spring clean. Reception service good, cleanliness of hotel in general good. I stayed as part of a day stopping flight crew, and had to order food for our onward journey from kitchen and this was all well packed... More

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GM_Sofitel_Malabo, Directeur général at Sofitel Malabo, responded to this review
January 16, 2013

Dear Mr Neil, Thank you for taking the time to tell us about your experience at Sofitel Malabo "President Palace". I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

NC
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“It's a pig with lipstick”
2 of 5 stars Reviewed December 13, 2012

This hotel is dated, very, very expensive, and unimpressive on every level. The food was safe but I would expect powdered eggs to be safe. Yep! Powdered eggs is what you'll get if you eat eggs their. The manager was excellent at managing but Unfortunatly for him, whoever the owner is, could care less about cleaning up there mess. If... More

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GM_Sofitel_Malabo, Directeur général at Sofitel Malabo, responded to this review
December 16, 2012

Dear Sir, Thank you for taking the time to tell us about your experience at Sofitel Malabo "President Palace". I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do not use powdered eggs in our restaurant. Our internet provider is upgrading the lines and hope to have better access... More

Arlington, Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Chef Dhuromsingh”
4 of 5 stars Reviewed November 30, 2012

I stayed at the Sofitel Presidential about 6 weeks ago. After reading the food reviews I wonder if the current chef (Chef Sailendra Dhuromsingh) was there at the time. Each day, the wait staff were courteous and attentive and when I asked for something not on the menu, the chef came out himself to discuss options! Food preparation/menu selection was... More

Was this review helpful? Yes 1
GM_Sofitel_Malabo, Directeur général at Sofitel Malabo, responded to this review
December 3, 2012

Dear Sir, We very much appreciate your comments regarding your stay at Sofitel Malabo "President Palace". It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Mainz, Germany
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
“Malabo - a secret world !”
4 of 5 stars Reviewed November 19, 2012

Five star Sofitel hotel in Malabo, Equatorial Guinea. To enter this country, you need a visa and european mobile phones are not working here. Nice hotel of the opposite side of an old cathedral, old style of hotel with modern rooms. The ONLY bad think is service at the bars or restaurants - if you are hungry or you want... More

Was this review helpful? Yes 2
GM_Sofitel_Malabo, Directeur général at Sofitel Malabo, responded to this review
December 3, 2012

Dear Sir, Thank you for taking the time to tell us about your experience at Sofitel Malabo "President Palace". I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

Entrevías
Top Contributor
60 reviews 60 reviews
30 hotel reviews
Reviews in 39 cities Reviews in 39 cities
20 helpful votes 20 helpful votes
“One of the most beautiful buildings in Malabo / Some urgent improvements have to be done quickly”
3 of 5 stars Reviewed September 18, 2012

This five star hotel is located in an elegant Spanish colonial building dated to the 18th century in the heart of the capital, just in front of the Cathedral. As some other reviewers have already said, though the building is unique (and the common areas have been beautifully designed), there are some major problems that should be solved a.s.a.p. *... More

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GM_Sofitel_Malabo, General Manager at Sofitel Malabo, responded to this review
October 15, 2012

Dear Mr Jonsson, Thank you for taking the time to tell us about your experience at Sofitel Malabo "President Palace". I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

Bethesda, Maryland
1 review
1 helpful vote 1 helpful vote
“Excellent! Excellent!”
5 of 5 stars Reviewed September 4, 2012

I absolutely enjoyed my recent stay at the Sofitel Malabo . The hotel is beautiful and extremely comfortable. The entire staff was awesome and very attentive! They treated me as a queen! Everyone was so nice and hospitable including the Manager Mr. Baptiste, the front desk staff, Executive-Chef, dinning room staff, housekeeping staff, etc.. There is is no doubt that... More

Was this review helpful? Yes 1
GM_Sofitel_Malabo, General Manager at Sofitel Malabo, responded to this review
October 15, 2012

Dear Ms Chu Chu, We very much appreciate your comments regarding your stay at Sofitel Malabo "President Palace". It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

Frankfurt, Germany
1 review
“Awesome Hotel experience”
5 of 5 stars Reviewed August 27, 2012

I had wonderful hospitality experiences, and when it comes to Africa Sofitel is on my top-list. From the Executive-Chef to the housekeepers and servers. This hotel kept me 100 percent satisfied with every complimentary item I needed and a warm, friendly staff. With good food, free Internet (which is not random all over Europe), a pool and the location that... More

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GM_Sofitel_Malabo, General Manager at Sofitel Malabo, responded to this review
October 15, 2012

Dear Ms Vivi, We very much appreciate your comments regarding your stay at Sofitel Malabo "President Palace". It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More

Dakar, Senegal
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
“Very good hotel”
4 of 5 stars Reviewed August 15, 2012

After reading some of the other reviews, I wondered if I stayed in the same place. When I review hotels in Africa, I do not compare them to other continents because they cannot compete for the quality and amenties. However, if I have a choice of where I can stay, then I look to reviews like these but take most... More

Was this review helpful? Yes
GM_Sofitel_Malabo, General Manager at Sofitel Malabo, responded to this review
October 15, 2012

Dear Sir, We very much appreciate your comments regarding your stay at Sofitel Malabo "President Palace". It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Sao Paulo
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Bit old, unreliable service but good location”
3 of 5 stars Reviewed July 30, 2012

The hotel facilities are a bit old (even though the hotel is 5-6 years old only), but are OK (Air Cond., shower, windows/curtains, TV, etc.). The bed is good, but notice that it´s extremely soft... not good if you are used with a firm mattress. A great service offered is airport pick-up, but it is unreliable - they left me... More

Was this review helpful? Yes
GM_Sofitel_Malabo, General Manager at Sofitel Malabo, responded to this review
October 15, 2012

Dear Sir, Thank you for taking the time to tell us about your experience at Sofitel Malabo "President Palace". I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

Geneva, Switzerland
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
“Too much hype”
3 of 5 stars Reviewed March 14, 2012

I was in Malabo on Business in January. I stayed at the Sofitel because I couldn't stay at the Hilton for the price I was looking for. Big mistake. I ended up staying for two nights. It was horrible. The hotel is billed as a five star hotel. Maybe it has all the amenities but they are terrible. The pool... More

Was this review helpful? Yes 3
See 7 more reviews by daniel g for Malabo
GM_Sofitel_Malabo, General Manager at Sofitel Malabo, responded to this review
October 15, 2012

Dear Mr Daniel, Thank you for taking the time to tell us about your experience at Sofitel Malabo "President Palace". I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More

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Additional Information about Sofitel Malabo

Address: Plaza de la Independencia | Zona Presidencial, Malabo, Bioko Island P.O. BOX 393, Equatorial Guinea
Region: Equatorial Guinea > Bioko Island > Malabo
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 13 hotels in Malabo
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Located in the centre of the historical part of the city between the Bay of Malabo and Mount Basilé, 10 min from the international airport and close to the government departments, the Sofitel Malabo President Palace is the privileged location for business meetings and exceptional events. Thanks to the remarkable synchronization of the Spanish colonial architecture of buildings dating from the 18th and 19th century and the contemporary interior decoration, the hotel is among the most singular structures of the city ... more   less 
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Hotels (13) | Restaurants (10)
Sofitel Malabo
Plaza de la Independencia Zona Presidencial
Malabo, Bioko Island P.O. BOX 393
Equatorial Guinea
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