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Hilton Malabo

Carretera del Aeropuerto Km 7 Bioko, Malabo, Bioko Island, Equatorial Guinea
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Hilton Malabo
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Hilton Malabo
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79 reviews from our community

Traveler rating
    22
    36
    8
    9
    4
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2
Couples
0
2
66
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dalton, Georgia, United States
Contributor
16 reviews 16 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

I was surprised by this hotel, I had little expectation but when I arrived it was large, clean and impressive. The food was quit good, the rooms clean and ample space. I would say the beds are a bit on the hard side but that is a preference.

Was this review helpful? Yes
Jean Francois N, General Manager at Hilton Malabo, responded to this review

Dear Red U, First of all, I would like to thank you for chosing the Hilton Malabo during your visit to Malabo. I'm very pleased to read that you have enjoyed your stay with us, which we will share with the team - as especially if it was a good and unexpected surprise for you ... I'm looking forward to... More 

Reda, Poland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 27, 2015

Hmm, arriving with Lufthansa ...was a good experience..nice treatment , food and beverages during the flight. Later on arriving in Malabo in Equatorial Guinea.... customs and passport check relatively painless and smooth , baggage check more less in african style but w/o hassle.Hotel later on in Hilton, check in very boring and you have feeling that consigner doesn`t know exactly... More 

Was this review helpful? Yes
Jean Francois N, General Manager at Hilton Malabo, responded to this review

Dear Mr. Marek, I would like to thank you for providing us your feedback about your stay at the Hilton Malabo. We appreciate your comments and have taken good notes which have been passed on to the relevant Heads of Department for their reviews and specific actions. I apologize for the inconveniences you may have suffered and more specifically during... More 

1 review
5 of 5 stars Reviewed January 26, 2015

This was a great hotel that provided accommodations head and shoulders above the local competition. The GM, Jean-Francois Nogue, does an amazing job pulling everything together for a guest to have an enjoyable experience. His drive for excellence is reflected by taking the time to personally see to every detail. The Head Chef does an exceptional job of creating food... More 

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Jean Francois N, General Manager at Hilton Malabo, responded to this review

Dear Mr. Walter, Thank you for staying with us during your long stay in Malabo. In such conditions, we are not only a hotel for you but also your home ! We appreciate you sharing your experience with us in Trip Advisor and indeed all these kind words. We acknowledged your satisfaction with our service and standard, which will be... More 

LANGLEY
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 24, 2014 via mobile

i stayed at the Hilton for the month of November through to mid December. The room was adequate and kept clean. The bathroom was nice, I always had plenty of towels. I'm pretty sure it was a no smoking hotel yet I could still smell it on my floor in various parts. I'm pretty sure the hotel is less than... More 

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Jean Francois N, General Manager at Hilton Malabo, responded to this review

Dear M. Tod, Thank you for providing us your feedback about your stay at the Hilton Malabo. We appreciate your comments and have taken good notes which have been passed on to the relevant Heads of Department for their reviews and specific actions - as you specifically pinpointed it's a specific challenge to satisfy long stay guests, and such a... More 

Malabo, Bioko Norte, Equatorial Guinea
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 28, 2014

It has nice works of art and the decoration is nice. It has a bar and a pool bar that could be a lot better if it was run propperly. The food is not served in time and the staff of the outside bar are more woried about dancing to african music than to attend costumers with their orders. For... More 

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Jean Francois N, General Manager at Hilton Malabo, responded to this review

Dear Mr. Ruben, First of all, I would like to thank you for providing us your feedback about your stay at the Hilton Malabo. We appreciate your value comment and have taken good notes which have been passed on to the relevant Heads of Department for their reviews and specific actions. I apologize for the inconvenience you may have experienced.... More 

Nakhon Phanom, Thailand
1 review
4 of 5 stars Reviewed September 13, 2014

This is a very nice Hotel with very helpful and pleasant staff. The food is excellent and the Rooms are always very clean and tidy there is only one small complaint regarding the lighting in the room which is slightly lacking. The fitness center is well equiped and a pleasure to use.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Jean Francois N, General Manager at Hilton Malabo, responded to this review

Dear Gordon,, Thank you for choosing us at the Hilton Malabo as your residence during your stay in Guinea Equatorial. Rest asure I will share with our team members your kind comments and valuable feedback. But also, I will liaise with our engineering department regarding this lighting level issue ... I'm looking forward to welcome you back in the hotel... More 

Bangkok, Thailand
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed September 1, 2014

Well the first time I came here this hotel was pretty nice. The food was ok and it was a nice establishment for this developing west African country. But I hate to say it, but his place is going to fall apart if they don't get some people in here who know how to run a hotel. The staff cant... More 

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Angie S, Guest Relations Manager at Hilton Malabo, responded to this review

Dear Mr.Chuck, First of all, I would like to thank you for sharing your experience while staying at the Hilton Malabo. I have taken good note of all points mentioned, and apologize for not reaching your expectations in several aspects. We are dedicating many hours in training, which have been very beneficial for some and still to be absorbed for... More 

Luanda, Angola
Top Contributor
640 reviews 640 reviews
337 hotel reviews
970 helpful votes 970 helpful votes
4 of 5 stars Reviewed July 26, 2014

2 minutes from the airport (shuttles meet flights) this hotel is set amidst EG greenery and is quiet and spacious. Like many upmarket hotels in EG it's always full but you don't get that sense as a guest . Staff have been well trained to smile and be friendly (rare in EG). Rooms average size with Classic Hilton decor. Bathroom... More 

Was this review helpful? Yes
StephaneVilar, General Manager at Hilton Malabo, responded to this review

Dear Guest, First of all, I would like to thank you for selecting Hilton Malabo as your residence during your visit to Malabo. I'm very pleased to read that you have enjoyed your stay with us, which will share with the team. We value our guest’s feedback, so we can continue exceeding our customer’s expectations. Glad to read that you... More 

Contributor
17 reviews 17 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 24, 2014

The hotel is typical Hilton, very fancy lobby, pool area and restaurants, the rooms however are a different story. The floor and room looked like someone had just glossed over the cleaning as the floor had traces of previous occupant, the shower was dingy and the tile cracking. The bedsheets/linens were clean and everything else was in order. The staff... More 

Was this review helpful? Yes 1
StephaneVilar, General Manager at Hilton Malabo, responded to this review

Dear Tom, First of all, I would like to thank you for selecting Hilton Malabo as your residence during your visit to Malabo. I'm very pleased to read that you have enjoyed your stay with us, which will share with the team. We value your feedback, which has already been passed on to the Head of department concerned to address... More 

Burnham on Sea, United Kingdom
2 reviews
5 of 5 stars Reviewed July 20, 2014

This hotel offers normal Hilton value and efficiency and is close to Malabo international airport. It has everything you expect to find at an airport Hilton and the staff are very helpful. I would recommend this hotel as one of the best available in Equatorial Guinea

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Angie S, Guest Relations Manager at Hilton Malabo, responded to this review

Dear Mr. Emery, First of all, I would like to thank you for staying with us during your recent visit to Malabo. We appreciate you sharing your experience with us in Trip Advisor. We acknowledged your satisfaction with our service and standard, which will be communicated to the team. The entire team and me are looking forward to welcoming you... More 

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Additional Information about Hilton Malabo

Address: Carretera del Aeropuerto Km 7 Bioko, Malabo, Bioko Island, Equatorial Guinea
Phone Number:
Location: Equatorial Guinea > Bioko Island > Malabo
Price Range (Based on Average Rates): $$$
Number of rooms: 187
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