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Fairfield Inn & Suites Ashland

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10945 Route 60, Ashland, KY 41102
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Fairfield Inn & Suites Ashland
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Fairfield Inn & Suites Ashland
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93 reviews from our community

Traveler rating
    26
    37
    18
    8
    4
See reviews for
33
14
7
31
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Huntington, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I stayed here for a couple days on during a weekend. Upon arrival, parking was easy. I stepped up to check in and the reception was friendly and efficient. They were also neat and tidy. The desk area was organized and their uniforms were professionally worn. The lobby was newer looking and well situated. My room was spacious. I had... More 

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United States
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Some of my favorite hotels are in small mid-west towns. Unbelievably nice sometimes because it is just so surprising...Pikeville, Ky Hilton Garden Inn, Lousville east Fairfield Inn come to mind. These hotels give a great customer experience. The Fairfield Inn Ashland is not one of these hotels. So here is the story.They have a drinking water ban in place so... More 

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TMIHospitality, Manager at Fairfield Inn & Suites Ashland, responded to this review

Dear Baligeek, Thank you for taking the time to review your stay at the Fairfield Inn & Suites Ashland. Once again, please accept my sincere apologies for the less than exceptional experience you had at our hotel. I can assure you that this is not typical. I truly appreciate you taking the time to speak with me and allowing us... More 

Frankfort, Kentucky
Top Contributor
106 reviews 106 reviews
18 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed January 6, 2015

There is nothing particularly memorable about this hotel. The room was clean and breakfast was adequate but nothing special. The lady at the front desk was very nice about getting us some extra toiletries as one of our bags had got left behind by accident. Fairly new exterior and plenty of room for parking but hotel is right on a... More 

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TMIHospitality, Manager at Fairfield Inn & Suites Ashland, responded to this review

Dear Sarahbelle341, Thank you for your review of the Fairfield Inn & Suites Ashland. I'm glad to hear you enjoyed our complimentary breakfast and a clean room. However, it is always our goal to impress our guests, and I'm sorry we came up short. Please allow us another chance to impress you on your next trip to Ashland. Sincerely, Adam... More 

Senior Contributor
21 reviews 21 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 7, 2014

We stayed here while attending a friend's wedding. Lodging options in Ashland seem limited, and this was the hotel our friends negotiated a group rate with. First, It is located on a busy highway. We had a room facing the parking lot and highway. Needless to say it was noisy. Second, we had a made a reservation about a month... More 

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TMIHospitality, Manager at Fairfield Inn & Suites Ashland, responded to this review

Dear PriceIsAlwaysRight, Thank you for taking the time to review the Fairfield Inn & Suites Ashland. I'm glad to hear that you found your room to be clean and your bed comfortable. However, I'm sorry that the rest of your stay did not meet your expectations. We appreciate all of your feedback and will use it to improve our future... More 

Chelmsford, Massachusetts
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 2, 2014

Stayed two nights November 2014. Hotel seems fairly new inside and out. Nice large, quiet double queen room with a desk, extra chair and closet. Clean and modern bath, comfortable bed. Very friendly staff. Free breakfast is in an annex to the lobby. Food is typical Marriott/Fairfield self serve with a southern twist: selection of cereals, some type of white... More 

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Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 30, 2014

We have stayed in many Fairfield Inns, and this was one of the cleanest and best updated. The staff was very helpful with recommending a restaurant in Ashville, (Bel Fonte was fantastic) and in general were very friendly. Would definitely stay here again. A+ all around!

Was this review helpful? Yes 1
Columbus, Ohio, United States
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 24, 2014

This hotel is a family favorite, but when I booked via their reward program something went amiss. Adam Hill the manager and Jenny at the desk fixed everything!! I'm so happy they did, we were simply exhausted after a long day on the road. The breakfast was great and the room was clean!!! Thanks again!!

Was this review helpful? Yes 1
South Lyon, Michigan
Contributor
15 reviews 15 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 3, 2014

Stayed at this hotel when running in the Marshall University Marathon in nearby Huntington, WV. The hotel is located further out of Ashland than I expected. The entrance is not well marked and I almost missed it. I was given a room on the third floor facing the highway. While the room was nicely set up with two queen beds... More 

Was this review helpful? Yes 1
Henderson, Nevada
Top Contributor
163 reviews 163 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed October 25, 2014

This hotel is right next to the busy highway. When it's night time, the Fairfield sign is not lit up nor is there lights in the parking lot. We almost passed it. The desk clerk said the timer had not been changed yet. SUGGESTION: If you stay here, take a room on the top floor and toward the back of... More 

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TMIHospitality, Manager at Fairfield Inn & Suites Ashland, responded to this review

Dear KalihiKid65, Thank you for your review of the Fairfield Inn & Suites Ashland. I'm glad that you found our staff to be helpful and friendly. I'm sorry that the rest of your stay was not satisfactory. It is always our goal to provide an exceptional experience, but it is clear we came up short. I have shared your comments... More 

OKLA
Top Contributor
130 reviews 130 reviews
70 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed October 24, 2014

My husband used the desk chair and all that was left for me was one of the beds to sit on-made for a pretty uncomfortable evening trying to get comfortable propped on pillows. Wonder if this hotel has been converted from something else? We've stayed in many, many Fairfield's, including several on the current trip, and it just had the... More 

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TMIHospitality, Manager at Fairfield Inn & Suites Ashland, responded to this review

Dear Rsfred, Thank you for your review of the Fairfield Inn & Suites Ashland. I'm so glad that you enjoyed our friendly staff and clean rooms. I'm sorry to hear that your stay was negatively impacted by there only being one chair in your room. Feedback like yours is very important to us in our pursuit of total guest satisfaction.... More 

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