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All 9 Ashland hotels

Holiday Inn Express Hotel & Suites Ashland

2.5 of 5 Hotel   |   13131 Slone Court, Ashland, KY 41101
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Ranked #4 of 9 hotels in Ashland
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
KMALS Chicago, Illinois
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  • Reviews (78)
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78 people have reviewed this hotel

Traveler rating
    42
    20
    6
    8
    2
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25
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20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
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English first
Chicago, Illinois
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for two nights for a wedding. Booked a suite and it was nice. Clean, comfortable, economical. Staff was beyond professional and did an excellent job! Location is good, but note it is in a dry county. Swimming pool is a little small and there is no restaurant or bar in the hotel.

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Chicago, Illinois
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Unfortunately, the problems began even before we arrived. We made a reservation for a suite with two queen beds, but when we called to confirm, we were told that none were available. They gave us a regular room (with a cot) and gave us a AAA rate (for which we qualified independently) for our inconvenience. We checked in with a... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ashland, responded to this review

Dear DaddyCub, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us due to the accommodations you received. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. I look forward to hearing... More

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 5, 2014 via mobile

We were driving from AR to PA with our 2 kids, we always stat at a Hampton or holiday inn. First off its a pain to get there from the highway. We checked in and went to our room, as soon as we opened the door I got an overwhelming smell of mildew. The bathroom was kind of clean but... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ashland, responded to this review

Dear JASheffield, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Tampa, Florida
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 18, 2014

This hotel is not a Holiday Inn. The rooms are ran down and dirty. Their is MOLD in the bathrooms, how nasty!?!? Food on the floor and HAIRS in the bathrooms!! GROSS! When I checked out and explained to the girl at the front desk she seemed liked she already knew and didnt care, was not offered any thing just... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ashland, responded to this review

Dear Jessica E, Thank you for taking the time to review our hotel. It is regrettable that we were not able to be at par with your standards. I would like to assure you that your comments are taken into serious account as we would like to follow up on your experience. I have sent you a private message in... More

Burke, Virginia
Contributor
17 reviews 17 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed May 31, 2014

We booked this hotel on our way through Kentucky to West Virginia. Based on the reviews and the holiday inn quality we look for we booked it. When we arrived the entry was very dirty and smelled like a toilet. We checked in and went up to our room and while trying to open the door an older lady across... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ashland, responded to this review

Dear family3forme, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Cincinnati
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 4, 2014

Room was comfortable, amenities include fridge, microwave, coffee/tea pot, flat screen TV, hair dryer, Bath & Body Works shampoo, etc. Bathroom was spacious. Room was quiet, no noise from other rooms or hallway. Breakfast had many selections. Staff was very friendly and helpful.

Was this review helpful? Yes 2
Lacy S, Manager at Holiday Inn Express Hotel & Suites Ashland, responded to this review

Thank you so much for your lovely review of our hotel. It pleases myself and my staff so much to know that you loved our hotel. Please do not hesitate to contact us in making your next reservation and we look forward to your return visits! Sincerely, Lacy Stevens Director of Operations Holiday Inn Express Hotel and Suites Ashland KY... More

North Las Vegas
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed November 30, 2013

We stayed a few nights at this property and could not have been treated better. Staff was friendly from the minute we checked in until check out. Room was clean and comfortable. Breakfast was tasty with a menu that varied daily. I’ll be back!

Was this review helpful? Yes 5
Lacy S, General Manager at Holiday Inn Express Hotel & Suites Ashland, responded to this review

Thank you for sharing your recent stay with us here at the Holiday Inn Expres in Ashland, KY. I am delighted to here that you had a wonderful time during your visit with us! I will be sure to pass your kind words along to the rest of the staff, especially the breakfast attendants as they work hard to provide... More

Soddy Daisy
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 1, 2013

Had a pleasant one night stay. Room was clean, comfortable and in a good location for my needs. The breakfast area was very nice and was well supplied. Staff was very friendly. Rooms were a good size for the two of us.

Was this review helpful? Yes 3
Lacy S, General Manager at Holiday Inn Express Hotel & Suites Ashland, responded to this review

Thank you for your review of your recent stay here at the Holiday Inn Express in Ashland, KY. We are pleased to hear you enjoyed your stay and many of the ammenities that we offer. I will be sure to pass your kind words and fantastic review to the rest of the staff. Please do not hesitate to contact us... More

Senior Contributor
26 reviews 26 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 7, 2013

We were traveling from Charlottesville VA to Indianapolis IN and needed to stop for the night. Decided on the Holiday Inn Express based on the Trip Advisor reviews. We liked this hotel. Only 5 years old. Nice rooms and the staff were all friendly and helpful. Towels are good, they give you a choice of soft or firm pillows. Everything... More

Was this review helpful? Yes 3
Lacy S, General Manager at Holiday Inn Express Hotel & Suites Ashland, responded to this review

Thank you for recently staying with us here at the Holiday Inn Express in Ashland, KY. We are pleased you enjoyed your stay and we are also glad you were able to find us! Thank you for your feedback with us on your HVAC system and I will be sure to let the appropriate management know about your suggestion and... More

Cincinnati, Ohio
Contributor
14 reviews 14 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 2, 2013 via mobile

I had to stay here for work 2 weeks ago and was so impressed with the size of the rooms and the courtesy of the staff. I got in late, and everything was ready for me. The staff made sure to mention my Platinum status. The breakfast was very good, and great selection. Awesome place!

Was this review helpful? Yes 4
Lacy S, Manager at Holiday Inn Express Hotel & Suites Ashland, responded to this review

Thank you so much for you recent review of your stay here at the Holiday Inn Express in Ashland, KY. We value your feedback, especially as a preferred Platinum member, and are pleased to hear you enjoyed your stay. We really appreciate your brand loyalty with us and look foward to seeing you again! I will be sure to pass... More

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Additional Information about Holiday Inn Express Hotel & Suites Ashland

Address: 13131 Slone Court, Ashland, KY 41101
Phone Number:
Location: United States > Kentucky > Ashland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Ashland 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Ashland
Holiday Inn Ashland
Ashland Holiday Inn

41 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
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Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Ashland! Stay Smart with The Holiday Inn Express Hotel & Suites Ashland Kentucky Hotel! Traveling for business or pleasure the hotel has something to offer all Ashland s tourist. The hotel is located just minutes from the Paramount Arts Center and Historic Downtown Ashland. AK Steel and Marathon Oil Company are both located in close proximity to the hotel. Experience excellent customer service and exceptional quality at The Holiday Inn Express Hotel & Suites Ashland Kentucky where country music, mountain heritage, oil refining and steel manufacturing come together to create an unforgettable experience filled with southern hospitality. ... more   less 
Number of rooms
87

Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Ashland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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