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Holiday Inn Express Hotel & Suites Ashland

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13131 Slone Court, Ashland, KY 41101
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Holiday Inn Express Hotel & Suites Ashland
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Holiday Inn Express Hotel & Suites Ashland
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90 reviews from our community

Traveler rating
    44
    25
    9
    10
    2
See reviews for
29
16
6
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charles Town, West Virginia
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I can't complain about anything, they are going through a pretty major renovation but the room was nice and the staff was nice and attentive. A major volleyball tournament and the WV Gymnastics State Meet were occurring so the breakfast "room" was too little but that will not be an issue once the renovation is completed

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North Carolina
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Needed a room late at night and HIE never fails me! The hotel interior is under renovation. Our room had new fresh décor. The bed and bath were comfortable and clean. The breakfast was average, but much better than a continental buffet. There is a lot of work going on in the hotel after 9:30am and they work hard to... More 

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Senior Contributor
22 reviews 22 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 22, 2015

The hotel is in excellent condition with a swimming pool and exercise room. It was disappointing that the pool was down for repairs while we were there. However the free breakfast and exercise room were both very nice. Would recommend to anyone

Was this review helpful? Yes 1
Sussex, New Jersey
Contributor
19 reviews 19 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 4, 2015 via mobile

We stayed here for one night while heading north. The staff was very friendly and helpful. The room was, as others have said, a bit run down. I stay in this chain a lot and this hotel just seemed a bit shabbier than most. Not as clean. The beds were comfortable and we slept well, just wish it were a... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ashland, responded to this review

Dear OutdoorsFamily, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff. However, we’re sorry we fell below your expectation regarding the room condition and cleanliness. We will address these concerns. I assure you that the feedback of our hotel will... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 7, 2014

I was working at AK Steel for 5 weeks and ended up staying here for my last night. The price was higher but in my opinion, it was well worth it. I had a room that had a queen size bed, table with two chairs, desk, another chair, a couch (hide-a-bed), with linen in a plastic bag, a little kitchen... More 

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Chesterfield, Michigan
Top Contributor
208 reviews 208 reviews
75 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed December 4, 2014

I stay a lot in HIEs and this one was not up to the usual standards. The staff was friendly and check in was quick. My room was a large suite on the first floor, but it was worn and dirty. There was a chair at the table that had stains on it and I would not even put anything... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ashland, responded to this review

Dear PhoenisSunDog, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff. However, we’re sorry we fell below your expectation regarding room cleanliness, carpet condition and housekeeping which was unacceptable. We will address these concerns. I assure you that the feedback... More 

Senior Contributor
29 reviews 29 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 29, 2014

I agree with most of the other reviews, friendly staff, hotel could use some cosmetic updates, etc. I also felt that checking in and out was so easy! Love that! We travel a few times a year. This hotel has one of the best breakfast buffets that we have had....so many options! The room was comfortable. The shower had good... More 

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A TripAdvisor Member
4 of 5 stars Reviewed October 23, 2014

This hotel has a fair amount of wear and tear. However, the staff is great and the rooms are very clean and well maintained. This is a good place for a family, with a nice indoor pool. The rates for rooms are a good value. I will continue returning to this location.

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Greenville, Indiana
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 6, 2014 via mobile

Not Holiday Inn Express quality! Staff was unfriendly at check in. Normally every brand recognizes your status level but she didn't seem to care. Hallways seem in great need of work. Smell of the hotel overall is damp. Room was unimpressive and dingy. Sheets were rough and not the same bedding I normally find in an IHG brand.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ashland, responded to this review

Dear Shana R, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please... More 

West Palm Beach, Florida
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 29, 2014

I gave four stars only because there are no signs indicating the entrance to the hotel and the wireless service was sporadic at best. But, the room was clean and spacious. The beds were comfortable. The bathroom was ok, little outdated, but clean. Breakfast was great, and opened extra early! The staff was friendly and helpful. We will definitely stay... More 

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