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Holiday Inn Express Hotel & Suites Ashland

2.5 of 5
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13131 Slone Court, Ashland, KY 41101
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Ashland
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112 Reviews from our TripAdvisor Community

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2 reviews
4 of 5 stars Reviewed 3 weeks ago

This hotel is pretty typical of what you expect when you choose a HIE. It has everything you need such as wifi, clean rooms, good bed, clean bathroom, and decent location. There is also the hot breakfast in the morning complete with the cinnamon buns. It even has a huge adjacent parking lot if you drive a truck or travel... More 

Helpful?
Thank Joe B
Evansville, Indiana, United States
Level Contributor
102 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed November 30, 2015

The facility was average but the service and atmosphere made it poor. I felt very uncomfortable. The staff was cold at the front desk, I had to wait while they finished a personal conversation before being acknowledged for my check in and they even left the area and went to the back without someone from the group of 4 coming... More 

Helpful?
Thank CDarrett
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ashland, responded to this review

Dear CDarrett, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the facilities, Wi-Fi and breakfast. However, we’re sorry we fell below your expectation regarding customer service and the signage to the hotel. We will address these concerns. We take all reviews... More 

Louisville, KY
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed November 26, 2015 via mobile

We've stayed here before & enjoyed the hot tub, so we booked here again. We were surprised & disappointed to see a bunch of concrete where the hot tub used to be. If we had known they'd filled in their hot tub we would've stayed elsewhere. Average hotel otherwise. Nice staff.

Helpful?
Thank PrayingColonel
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ashland, responded to this review

Dear PrayingColonel, Thank you for taking the time to write a review of your recent stay. It is regrettable that you did not like the change we have made. Please be assured that we will keep this in mind when making future improvements. Although, I would have preferred you had a better stay, your comments are highly appreciated. I do... More 

Berea, Ohio
Level Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 22, 2015

Very nice hotel, clean and comfortable with a very welcoming staff. I've never slept in a more comfortable hotel bed. The free breakfast features every breakfast item that you could desire...not sure how they can offer this for free. Would definitely stay here again.

Helpful?
Thank Ralph C
Plattsburgh, New York
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 29, 2015

The room was very nice, the shower has jets to massage your back. The staff was very helpful. I had internet issues, finally was told to call the company, they re-set the nearest tower and then it worked.The exercise room was well cared for and very nice. All the equipment including the tv was functional. The only issue was nuclear... More 

Helpful?
Thank Barbara C
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed October 2, 2015

We had booked a room on the third floor but when we went in December they were remodling the third floor so we got a second floor suite that was absolutely the most gorgeous room we ended up staying an extra night because we enjoyed it so much great hotel great quality would definetly recommended it to anybody

Helpful?
Thank Isaiah H
Inman, South Carolina
Level Contributor
134 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed September 8, 2015

I stayed here solo while on business in Ashland. All of the staff were very friendly and helpful during my stay; always greeted with a smile. My room was on the first floor and it was comfy and had all of the amenities. Bed was also quite comfortable which when I review hotels is the bulk of my score. The... More 

Helpful?
Thank MrJim911
Bakersfield, California
Level Contributor
3 reviews
5 of 5 stars Reviewed September 6, 2015

I stayed at this Hotel from 4/8/2015 to 5/7/2015. When I stayed there, the hotel was going through a major renovation(as required every 10 years as per Holiday Inn). Even with all the work going on, the hotel was very nice and clean. The hotel staff went above and beyond to see that everything for myself and my co-workers were... More 

Helpful?
Thank Wesley W
Sherry D, Manager at Holiday Inn Express Hotel & Suites Ashland, responded to this review

Thank you so much for staying with us. I am happy to hear your stay was comfortable and pleasant. We put our guests needs as priority and try to make their stay as perfect as possible. We look forward to your next stay. More 

Leawood, Kansas
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 3, 2015

We stayed overnight on a two day road trip with my parents. The rooms were clean with nice bathrooms and very comfortable beds. The rooms had a refrigerator, microwave and coffee maker with a selection of tea and coffee. The breakfast wasn't great, but about average for this level chain. The staff were all very friendly and helpful and made... More 

Helpful?
Thank LDLee
Louisa
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 16, 2015 via mobile

Stayed with my daughter and we both enjoyed the room size. The pool and hot tub fit the bill. Swimming for my daughter and the hot tub for me. The remodeled breakfast bar is fantastic. The modern feel to the dinning is comfortable. I also enjoy the complimentary coffee that is available until it runs out from breakfest. The pantry... More 

Helpful?
Thank Douglas C. F
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