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Holiday Inn Express Hotel & Suites Ashland

2.5 of 5 13131 Slone Court, Ashland, KY 41101
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Ashland
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Holiday Inn Express Hotel & Suites Ashland
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86 reviews from our community

Traveler rating
    43
    23
    8
    10
    2
See reviews for
26
15
6
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I was working at AK Steel for 5 weeks and ended up staying here for my last night. The price was higher but in my opinion, it was well worth it. I had a room that had a queen size bed, table with two chairs, desk, another chair, a couch (hide-a-bed), with linen in a plastic bag, a little kitchen... More 

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Chesterfield, Michigan
Top Contributor
187 reviews 187 reviews
72 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stay a lot in HIEs and this one was not up to the usual standards. The staff was friendly and check in was quick. My room was a large suite on the first floor, but it was worn and dirty. There was a chair at the table that had stains on it and I would not even put anything... More 

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Senior Contributor
29 reviews 29 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I agree with most of the other reviews, friendly staff, hotel could use some cosmetic updates, etc. I also felt that checking in and out was so easy! Love that! We travel a few times a year. This hotel has one of the best breakfast buffets that we have had....so many options! The room was comfortable. The shower had good... More 

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A TripAdvisor Member
4 of 5 stars Reviewed October 23, 2014

This hotel has a fair amount of wear and tear. However, the staff is great and the rooms are very clean and well maintained. This is a good place for a family, with a nice indoor pool. The rates for rooms are a good value. I will continue returning to this location.

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Greenville, Indiana
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 6, 2014 via mobile

Not Holiday Inn Express quality! Staff was unfriendly at check in. Normally every brand recognizes your status level but she didn't seem to care. Hallways seem in great need of work. Smell of the hotel overall is damp. Room was unimpressive and dingy. Sheets were rough and not the same bedding I normally find in an IHG brand.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ashland, responded to this review

Dear Shana R, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please... More 

West Palm Beach, Florida
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 29, 2014

I gave four stars only because there are no signs indicating the entrance to the hotel and the wireless service was sporadic at best. But, the room was clean and spacious. The beds were comfortable. The bathroom was ok, little outdated, but clean. Breakfast was great, and opened extra early! The staff was friendly and helpful. We will definitely stay... More 

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Omaha, Nebraska
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 16, 2014

As others have mentioned, the staff is very friendly and the location is very convenient. The room was nice but the WiFi was terribly slow which made for some frustrating times. Tv remote was really frustrating as you can't go from one channel to another. Had to just go up or down to the next one. Throw these remotes away.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ashland, responded to this review

Dear Randy p, Thank you for taking the time to post your comments, which are very much appreciated. It is rewarding to read you appreciate our hotel location and friendly staff. However, I am very sorry to read that you did not find your stay as pleasant as you would have hoped due to the issues with the WIFI service... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 2, 2014 via mobile

We stay at this hotel every year on Labor Day weekend. 90% of the time, the hot tub is broken or being painted or drained! My husband checked the website before we booked the room and everything was supposed to be in working order. Who paints the hot tub on a busy holiday weekend? We check in with 2 adults... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ashland, responded to this review

Dear Lorii1998, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It seems that we were not able to execute an exemplary hotel stay experience with regard to the quality of rooms and amenities.... More 

Chicago, Illinois
Top Contributor
53 reviews 53 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 19, 2014

Stayed for two nights for a wedding. Booked a suite and it was nice. Clean, comfortable, economical. Staff was beyond professional and did an excellent job! Location is good, but note it is in a dry county. Swimming pool is a little small and there is no restaurant or bar in the hotel.

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Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 3, 2014

Unfortunately, the problems began even before we arrived. We made a reservation for a suite with two queen beds, but when we called to confirm, we were told that none were available. They gave us a regular room (with a cot) and gave us a AAA rate (for which we qualified independently) for our inconvenience. We checked in with a... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ashland, responded to this review

Dear DaddyCub, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us due to the accommodations you received. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. I look forward to hearing... More 

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Additional Information about Holiday Inn Express Hotel & Suites Ashland

Address: 13131 Slone Court, Ashland, KY 41101
Phone Number:
Location: United States > Kentucky > Ashland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Ashland 2.5*
Number of rooms: 87
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Also Known As:
Holiday Inn Express Hotel And Suites Ashland
Holiday Inn Ashland
Ashland Holiday Inn

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