We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN River Cities

Certificate of Excellence
Hotel website
Hotel deals
31 Russell Plaza Drive, Ashland, KY 41101
Special Offer
Get up to 20% off
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
BEST WESTERN River Cities
Professional photos View all
Browse nearby
BEST WESTERN River Cities
Rate this Hotel

102 reviews from our community

Traveler rating
    46
    33
    13
    6
    4
See reviews for
30
21
7
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
  • All months
    (102)
  • Mar-May only
    (20)
  • Jun-Aug only
    (21)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (27)
All months
Beavercreek, Ohio
Top Contributor
91 reviews 91 reviews
20 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We arrived late and would have gone elsewhere but for the prepaid non-refund. The Hotel sits across from a refinery in an industrial area and generally looks run down. The lobby was cluttered and dingy, and the Desk Clerk looked like he had just come in from hunting. His manner was surly and non-responsive. The room was worn and in... More 

Was this review helpful? Yes
Paintsville, Kentucky
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I got stuck in Ashland during one of the winter storms. I found a room at the Best Western River Cities. The room was very clean. There were plenty of fresh towels and wash cloths. The wireless wifi worked extremely well. The water pressure in the shower was great. Check-in was easy and quick. The clerk was friendly and accommodating.... More 

Was this review helpful? Yes
tlacks, Front Office Manager at BEST WESTERN River Cities, responded to this review

Thank you for your stay and next time you are in town make sure you stay again so that you can enjoy the breakfast. Summer is right around the corner and the pool will be open maybe you can enjoy the pool time also. Thank you Theresa Castle More 

Iowa, United States
1 review
1 of 5 stars Reviewed January 16, 2015

My family reserved two rooms at this hotel after reading the other positive reviews on TripAdvisor. We had a horrible experience. Our rooms reeked of cigarette smoke and someone was clearly smoking on our floor - I could smell fresh waves of cigarette smoke throughout the night. The windows were sealed shut and there was no ventilation system in the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
tlacks, Manager at BEST WESTERN River Cities, responded to this review

I am extremely sorry that your stay was not satisfactory. I wish you would have contacted us when you noticed a problem so that we could have attempted to solve the problem. We have a top five rating for Best Western Hotel breakfasts in Kentucky. Our rates are substantially lower then the local Hampton Inn and two Holiday Inn Express's.... More 

ashland, United States
2 reviews
5 of 5 stars Reviewed January 12, 2015

Came in for Christmas the staff was very friendly the breakfast was good and the sleep was excellent. I would recommend for a get away to Ashland Kentucky I would stay there. the rates are very reasonable and very quite also.

Review collected in partnership with Best Western

Was this review helpful? Yes
tlacks, Manager at BEST WESTERN River Cities, responded to this review

Thank you for the feedback. Glad that you enjoyed your stay with us. Tim Lacks Assistant Manager More 

Battle Creek, United States
1 review
5 of 5 stars Reviewed January 5, 2015

Great place to stay! Convenient location! Great staff and cleanliness as well. Will be staying here again. We have family in the area and appreciated the location, staff, and cleanliness of the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
tlacks, Manager at BEST WESTERN River Cities, responded to this review

Thank you for the kind words about your stay. We hope to have you again with us in the future. Tim Lacks Assistant Manager More 

Lancaster, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2014

when you stay at this hotel it is like coming home. The Staff is friendly and Smiles and makes you feel that you are loved and are just like family. The Hotel is located in an area that provides places to dine. There are four places in walking distance. There is Pizza delivery service around the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
tlacks, Manager at BEST WESTERN River Cities, responded to this review

Thank you for the nice feedback and thank you also for the candy the staff loved it and greatly appreciated it! Hope to see you again soon. Tim Lacks Assistant Manager More 

Harold, United States
1 review
3 of 5 stars Reviewed December 22, 2014

Tried to check in at 3:00 pm and the room was not ready. Had to go on to our event and check in later. 6:30 pm. Front desk had to come fix the heat. Button was messed up to turn up heat. Wife had to leave without getting a shower, because there was no hot water. Called front desk and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
tlacks, Manager at BEST WESTERN River Cities, responded to this review

On behalf of my staff I do apologize for your bad experience. We will look into the problems you have mentioned and I have also contacted you personally to discuss this. I hope that you would give us another chance if ever back in the area. Thanks, Tim Lacks Assistant Manager More 

Columbus, Ohio
Top Contributor
67 reviews 67 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 15, 2014

I have to say I was very impressed with my stay at Best Western. It is in a location surrounded by multiple restaurants, about 10 minutes from the mall, and there is a Kroger very close by as well. My room was very spacious and had a love seat as well as a recliner. There was a refrigerator, a microwave... More 

Was this review helpful? Yes
tlacks, Manager at BEST WESTERN River Cities, responded to this review

My staff and I are glad that you enjoyed your stay with us. We hope to see you again in the near future. Tim Lacks Assistant Manager More 

Ashland, United States
1 review
4 of 5 stars Reviewed December 14, 2014

This is the hotel I stay at when visiting relatives in this area. The hotel is clean and comfortable. The cost per room is better than other hotels I have stayed in recent months. I would stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
tlacks, Manager at BEST WESTERN River Cities, responded to this review

Thank you for your kind words regarding your recent stay. Tim Lacks Assistant Manager More 

Columbia City, United States
1 review
5 of 5 stars Reviewed December 11, 2014

Great place to stay! Very clean, excellent staff and service. I have many family gatherings and we always stay here and all of us (and that is A LOT) are always very happy. The staff go out of their way to make sure every need is addressed. I wish there were an indoor pool but there is an outdoor pool... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
tlacks, Manager at BEST WESTERN River Cities, responded to this review

Thank you for the wonderful comments you left about our property. My staff and I look forward to seeing you again in the future! Tim Lacks Assistant Manager BEST WESTERN River Cities More 

Questions? Get answers from hotel staff and past guests. Ask a question

35 photo of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (34)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (4)
Viewed
Room/suite (19)
Viewed
Bathroom (1)
Viewed
Dining (1)
Viewed
Hotel & grounds (2)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question