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All 9 Ashland hotels

BEST WESTERN River Cities

31 Russell Plaza Drive, Ashland, KY 41101
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77%
Ranked #2 of 9 hotels in Ashland
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
BKB40383 Versailles, Kentucky
  • Reviews (71)
  • Photos (34)
  • Amenities
  • Q&A
  • Room tips (7)
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71 people have reviewed this hotel

Traveler rating
    29
    24
    10
    4
    4
See reviews for
18
14
6
20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
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English first
grand rapids
1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

The room was dusty, gross carpet which had cashews and ground candy on the carpet. The pull out sofa bed had cumbs and toe nails in it. The maids skipped the room service so we had over flowing garbage cans. The front desk staff gave a faint apology stating the maids had left for the day when we called. They... More

Was this review helpful? Yes
tabbott, Manager at BEST WESTERN River Cities, responded to this review

On behalf of our entire team, I would like to apologize for the experience you had during your stay. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience in the future. I hope that you will consider staying with us again so that we... More

Versailles, Kentucky
Contributor
14 reviews 14 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my first visit here. We were in town for a high school reunion. "Special room rate" was the AAA rate, which was about $90 with tax. The room had two queen beds. Plus: Fairly new facility. Small, fenced outdoor pool. Nice lobby. Friendly folks. Small workout area. Small business center with printer. Clean room. Nice decor. CPAP friendly... More

Was this review helpful? Yes 1
tabbott, Manager at BEST WESTERN River Cities, responded to this review

Thank you for your review of our location on trip advisor. I would like to apologize for the dim lighting and the bad smell you encountered during your stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. We look forward to seeing you in the future. More

Lucasville, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our room was very comfortable and clean. We had a recliner AND a couch, which we found different than other hotels we've stayed in. My husband has a back condition and found the furnishings very accomodating. Loved the bed. We did use the WiFi and had no issues with it.

Review collected in partnership with Best Western

Was this review helpful? Yes 3
tabbott, Manager at BEST WESTERN River Cities, responded to this review

Thank you for the wonderful compliment. We are pleased to see that you enjoyed the recliner and other furnishings at our location and look forward to seeing you again. More

Seal Beach, Ca, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 28, 2014

My family has stayed at this hotel for over 16 years. A large group of us attend a Family Reunion nearby. Rooms aren't great but the location is convenient. The best part is the lounge area, with couches that is inviting to our guests that visit with us.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
tabbott, Manager at BEST WESTERN River Cities, responded to this review

We would like to thank you for the review on trip advisor and look forward to seeing you in the future. More

Huntington
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 27, 2014

Hotel staff excellent. I was nervous about bedbugs after so many news articles. And while I could not find any, i still asked the hotel staff about it. The staffer did not make me feel ungracious over my concern, came back to my room and showed me how and where to look, and did indeed overcome my fears with his... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
tabbott, Manager at BEST WESTERN River Cities, responded to this review

Thank you for the wonderful compliment. We are pleased to see that you enjoyed your stay with us and look forward to seeing you again. More

Georgia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2014

Great accommodations, good breakfast and amazing staff. We have stayed in other hotels in this area and would highly recommend this Best Western. We were here for a family reunion in the area. The staff work to make your stay the best possible and treat you like family.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
tabbott, Manager at BEST WESTERN River Cities, responded to this review

We are pleased to see you enjoy your stay with us here at Best Western. Thank you for the wonderful compliments and as always we look forward to seeing your on your next stay with us. More

Ironton, United States
1 review
5 of 5 stars Reviewed May 20, 2014

Very clean, courteous friendly staff. Very nice for stay at any time, this location is 10 minutes from my work also. The breakfasr is very good, all amenities are up to date, clean, comfortable. Several restaurants close by, several within walking distance

Review collected in partnership with Best Western

Was this review helpful? Yes
tabbott, Manager at BEST WESTERN River Cities, responded to this review

Thank you for the wonderful comments and review on trip advisor. More

1 review
5 of 5 stars Reviewed April 17, 2014

had a most awesome time breakfast was good I was able to access the internet with no problem and do laundry if applicable to which I had none my stay was only for one night staff was most gracious getting transportation was no problem the hotel was on the city bus route and cab service was excellent

Review collected in partnership with Best Western

Was this review helpful? Yes
tabbott, Manager at BEST WESTERN River Cities, responded to this review

Thank You for the wonderful review. More

Ashland, United States
1 review
5 of 5 stars Reviewed March 26, 2014

At a very trying time, the death of my father, I stayed here. I felt taken care of and appreciated. The breakfast was tasty and made my early morning experience easy. We needed some special favors and those were granted without any hassle. I like staying here!

Review collected in partnership with Best Western

Was this review helpful? Yes
tabbott, Manager at BEST WESTERN River Cities, responded to this review

Thank you for the wonderful comments and review on trip advisor. We look forward to seeing you in the future. More

Trenton, United States
1 review
4 of 5 stars Reviewed March 24, 2014

Staff is always friendly and helpful. Rooms are clean. Nice variety of breakfast foods. I especially like the waffles.They also have eggs, bacon, or sausage and danish. The grounds are well kept and rooms are comfortable. Large flat screen TV.

Review collected in partnership with Best Western

Was this review helpful? Yes
tabbott, Manager at BEST WESTERN River Cities, responded to this review

Thank you for your review of our location on trip advisor. We look forward to seeing you in the future. More

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Additional Information about BEST WESTERN River Cities

Address: 31 Russell Plaza Drive, Ashland, KY 41101
Phone Number:
Location: United States > Kentucky > Ashland
Price Range (Based on Average Rates): $
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Also Known As:
Best Western Ashland
Ashland Best Western
Best Western Hotel Ashland

34 photos of this hotel

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Room/suite (19)
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Dining (1)
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Hotel & grounds (2)
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Pool/beach area (4)
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Bathroom (1)
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Other (7)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Number of rooms
58

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