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All 9 Ashland hotels

BEST WESTERN River Cities

31 Russell Plaza Drive, Ashland, KY 41101
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78%
Ranked #2 of 9 hotels in Ashland
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Steven P Lebanon
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  • Reviews (77)
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77 people have reviewed this hotel

Traveler rating
    31
    28
    11
    4
    3
See reviews for
18
18
7
22
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Lebanon
1 review
4 of 5 stars Reviewed 2 weeks ago

I have stayed at this motel multiple times over the last 5 years. It is still nice but quality of motel is dropping a little. Everything was okay except the hallway and room had an older musty smell. Overall satisfied but felt the rate was a little high for the quality of the motel.

Review collected in partnership with Best Western

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tabbott, Manager at BEST WESTERN River Cities, responded to this review

I would like to apologize for the outdated look, we are currently working on updates to improve your hotel experience with us. Thank you for the review of our hotel and we look forward to seeing you again. More

cadiz, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We ha a nice stay and good breakfast. the hotel was clean. A variety of restruaunts close by. Rode motorcycles, and used their outdoor hose to wash them. They let us park under the canopy. THe only problem we had was the ice machine was out of ice at 8 am in the morning and there was no other ice... More

Review collected in partnership with Best Western

Was this review helpful? Yes
tabbott, Manager at BEST WESTERN River Cities, responded to this review

Thank you for the comments on our hot breakfast and our cleanliness. I'm sorry for the ice machine issue. We look forward to seeing you on your next trip thru Ashland, Kentucky. More

Sevierville, Tennessee
Contributor
16 reviews 16 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pleasant & Clean with very large TV- Good Internet connection. This location is close to several restaurants, gas stations & shopping. Staff has always been very helpful with great suggestions for local restaurants.

Review collected in partnership with Best Western

Was this review helpful? Yes
tabbott, Manager at BEST WESTERN River Cities, responded to this review

Thank you for the wonderful survey for our location. We look forward to seeing you again. More

steubenville, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Our annual Kentucky Motorcycle trip lead by Stan & Sheila just to ride the beautiful back roads of Kentucky. ' Would highly recommend this hotel the staff is great and rooms are very clean. A hot breakfast with sausage, bacon and scrambled eggs also many other choices

Review collected in partnership with Best Western

Was this review helpful? Yes
tabbott, Manager at BEST WESTERN River Cities, responded to this review

We are pleased to see you enjoyed your stay at our location and also hope you had a wonderful time riding the back roads of Kentucky. Thank you for the survey and we look forward to seeing you again. More

Middletown, OH, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Great people work there, but the hotel seems to have some plumbing problems; my bathroom sink did not drain very well. I have stayed here for the past ten years, the location is very convenient, but the drainage issue is persistent. I will stay there again, but I'm sure the drainage issue will remain. Occasionally the rooms are not very... More

Review collected in partnership with Best Western

Was this review helpful? Yes
tabbott, Manager at BEST WESTERN River Cities, responded to this review

Thank you for the review. I'm sorry for the drainage issue. We are currently working on updates to our location to fix this issue. We look forward to seeing you soon. More

Ivel, Kentucky
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 28, 2014

The hotel was easy to locate and was conveniently located near many restaurants, many of which you could walk to, and located near some shopping centers. The room was clean and very comfortable. I would definitely recommend this hotel to any one. Also on the hotel grounds was a fitness center and an outdoor pool.

Review collected in partnership with Best Western

Was this review helpful? Yes
tabbott, Manager at BEST WESTERN River Cities, responded to this review

Thank you for the wonderful comments and review on trip advisor. We look forward to seeing you in the future. More

Marshall, Illinois
1 review
5 of 5 stars Reviewed July 23, 2014

I am always happy to stay at the Ashland Best western. They have a wonderful staff and the hotel is always clean and the staff willing to do anything to make your stay great. It is a good location near shopping and restaurants.

Review collected in partnership with Best Western

Was this review helpful? Yes
tabbott, Manager at BEST WESTERN River Cities, responded to this review

Thank you for the wonderful review. We are pleased to see you enjoyed your stay with us at Best Western River Cities and we look forward to helping you with any of your future hotel needs. Once again thank you and we look forward to seeing you soon. More

Versailles, Kentucky
Contributor
14 reviews 14 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 22, 2014

This is my first visit here. We were in town for a high school reunion. "Special room rate" was the AAA rate, which was about $90 with tax. The room had two queen beds. Plus: Fairly new facility. Small, fenced outdoor pool. Nice lobby. Friendly folks. Small workout area. Small business center with printer. Clean room. Nice decor. CPAP friendly... More

Was this review helpful? Yes 1
tabbott, Manager at BEST WESTERN River Cities, responded to this review

Thank you for your review of our location on trip advisor. I would like to apologize for the dim lighting and the bad smell you encountered during your stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. We look forward to seeing you in the future. More

Lucasville, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 16, 2014

Our room was very comfortable and clean. We had a recliner AND a couch, which we found different than other hotels we've stayed in. My husband has a back condition and found the furnishings very accomodating. Loved the bed. We did use the WiFi and had no issues with it.

Review collected in partnership with Best Western

Was this review helpful? Yes 3
tabbott, Manager at BEST WESTERN River Cities, responded to this review

Thank you for the wonderful compliment. We are pleased to see that you enjoyed the recliner and other furnishings at our location and look forward to seeing you again. More

Seal Beach, Ca, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 28, 2014

My family has stayed at this hotel for over 16 years. A large group of us attend a Family Reunion nearby. Rooms aren't great but the location is convenient. The best part is the lounge area, with couches that is inviting to our guests that visit with us.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
tabbott, Manager at BEST WESTERN River Cities, responded to this review

We would like to thank you for the review on trip advisor and look forward to seeing you in the future. More

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Additional Information about BEST WESTERN River Cities

Address: 31 Russell Plaza Drive, Ashland, KY 41101
Phone Number:
Location: United States > Kentucky > Ashland
Price Range (Based on Average Rates): $
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Also Known As:
Best Western Ashland
Ashland Best Western
Best Western Hotel Ashland

34 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Number of rooms
58

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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