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BEST WESTERN River Cities

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31 Russell Plaza Drive, Ashland, KY 41101
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BEST WESTERN River Cities
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119 Reviews from our TripAdvisor Community

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Traveler rating
    53
    41
    14
    7
    4
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38
23
7
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
  • All months
    (119)
  • Mar-May only
    (26)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (27)
All months
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

My bestfriend had my baby shower in the conference room here. From the day that I toured the hotel and had my shower all the employees were so kind and helpful. The conference room was big and very clean. They even let us decorate the night before. The hotel room was a standard room which was just fine for what... More 

Was this review helpful? Yes
VWelbornGM, General Manager at BEST WESTERN River Cities, responded to this review

Thank you for choosing Best Western River Cities. We appreciate the wonderful feed back. We do strive to make sure our guests feel at home. Hope to see you again in the near future. More 

Lillington, North Carolina
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stay each time we visit Greenup. The place is always clean with a great breakfast. But this visit the breakfast was even better. Eggs, sausage, gravy, fresh fruit and much more. And yes we will stay on our next visit

Was this review helpful? Yes
VWelbornGM, General Manager at BEST WESTERN River Cities, responded to this review

Thank you for choosing Best Western River Cities. We are glad that you enjoyed your stay and also our breakfast. Hope to see you again in the near future. More 

ashland, United States
1 review
4 of 5 stars Reviewed 1 week ago

My husband and I had gone to Ashland Kentucky for our annual family reunion. We stayed at the Best Western hotel in Russell Kentucky, which was located close to my sister. When we checked in the staff was very friendly and helpful. We enjoyed our visit there.

Review collected in partnership with Best Western

Was this review helpful? Yes
VWelbornGM, General Manager at BEST WESTERN River Cities, responded to this review

Thank you for choosing Best Western River Cities. On behalf of my staff and I ,we are happy to have been able to provide a comfortable place in your time of need. Hope to see you again in the future. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Stayed here when we had a family reunion. Must have passed this place so many times and never knew it was here. Didn't make a reservation but they had rooms available. The facility was clean and quiet with very polite staff. We will be back on our next trip!

Was this review helpful? Yes
VWelbornGM, General Manager at BEST WESTERN River Cities, responded to this review

Thank you .We enjoyed having you with us. Hope to see you in the future. More 

Munford, TN, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I enjoyed the stay very much. The staff made it very friendly. The room was clean and comfortable. The room above was a little noisy and caused a water leak that was fixed within minutes. Overall a very relaxing stay for the night I was there. A good breakfast also. The evening cookies and coffee was a very nice touch... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
tlacks, General Manager at BEST WESTERN River Cities, responded to this review

Thank you for completing the survey. We are glad that you enjoyed your stay and hope to see you again. More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

Average Hotel but nice clean room, very helpful and polite staff. Good parking possibilities. The hotel's got a pool, however we didn't have time to use it. Restaurants are nearby and of different pricing. Checking in was easy, checkout likewise.

Review collected in partnership with Best Western

Was this review helpful? Yes
tlacks, General Manager at BEST WESTERN River Cities, responded to this review

Thank you for completing our survey. Hope to see you again soon. More 

Canastota
1 review
4 of 5 stars Reviewed 4 weeks ago

Near Mall and many places to eat..Mattress to hard,,and they need double beds for handicapped, rooms needs two beds not one king size,,every one needs there own sleeping space,,if this don't change I may have to look elseware next time..my friend snored in my ear for 8 days

Review collected in partnership with Best Western

Was this review helpful? Yes
tlacks, General Manager at BEST WESTERN River Cities, responded to this review

Thank you for responding to our survey. On behalf of my staff I would like to apologize for not exceeding your expectations. We do strive to make sure our guests are comfortable. We hope you choose to stay again . More 

Louisville KY, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 19, 2015

The hotel was clean, the staff friendly, and the breakfast was great! I would stay there again! We were interested in exploring the area including Ohio, Kentucky and West Virginia. The location of the hotel was very convenient to shopping, restaurants and everything we were looking for

Review collected in partnership with Best Western

Was this review helpful? Yes 1
tlacks, General Manager at BEST WESTERN River Cities, responded to this review

Thank you for completing our survey. Hope you were able to enjoy your trip especially the shopping. If I can be of assistance in the future please call. More 

1 review
2 of 5 stars Reviewed June 10, 2015

I have stayed at this hotel on multiple occassions and the overall staff was quite curtious and helpful although the manager was often rude and unhelpful. The last time I stayed here the electronic lock broke and I was locked in my room. The maintenance people wasn't available and the police department was called to have the break open the... More 

Was this review helpful? Yes
tlacks, General Manager at BEST WESTERN River Cities, responded to this review

If being rude is telling the truth I apologize. As far as your room being cleaned my staff are not your personal servants. When guests behave in the manner in which you have they should be ashamed, leaving bloody clothing and bed clothes for other people to clean. We take pride in being clean and respectful to our guests but... More 

North Canton, Ohio, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 9, 2015

I recently stayed for the weekend and had a baby shower in the conference room. Everyone was so accomadating and friendly. Setup was a breeze. Every employee went out of there way to make our stay pleasurable and our event a success. The conference room was perfect for any size of event. The rooms were clean and safe. Breakfast was... More 

Was this review helpful? Yes
tlacks, General Manager at BEST WESTERN River Cities, responded to this review

Thank you for choosing BEST WESTERN River Cities. We are glad to know you enjoyed your stay with us . Hope to see you again soon. More 

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