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BEST WESTERN River Cities

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31 Russell Plaza Drive, Ashland, KY 41101
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BEST WESTERN River Cities
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BEST WESTERN River Cities
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106 reviews from our community

Traveler rating
    47
    36
    13
    6
    4
See reviews for
33
21
7
30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Huntington, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Comfortable bed. Room was loaded - Microwave, Mini Fridge, Recliner, & a Sofa. Plus a Big TV. I hate the minimum number of words/characters required for these ratings. Be happy I bothered to fill it out at all, TripAdvisor!

Review collected in partnership with Best Western

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tlacks, General Manager at BEST WESTERN River Cities, responded to this review

Thank you for completing our survey. Your comments and suggestions help us to improve for your next visit. More 

KY
1 review
4 of 5 stars Reviewed 1 week ago

The person accepting reservation put down wrong date. When I arrived only smoking room available. I have stayed at this hotel several time and this is the only problem I have ever encountered. I will stay there again.

Review collected in partnership with Best Western

Was this review helpful? Yes
tlacks, General Manager at BEST WESTERN River Cities, responded to this review

Thank you for completing the survey. Your comments and suggestions help us to improve for your next visit. I would like to apologize for any inconvienence you may have encountered. More 

Hustontown, Pennsylvania
Contributor
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we stayed at the best western one night for visiting family. this hotel is welcoming and the staff are very helpful and friendly. most importantly, the rooms are clean and the price is not high. i recommend staying here if you plan on coming to this area.

Was this review helpful? Yes
tlacks, General Manager at BEST WESTERN River Cities, responded to this review

Thank you for completing our survey. Your comments and suggestions help us to improve for your next stay. Thank you for choosing Best Western River Cities More 

Nicholasville, United States
1 review
4 of 5 stars Reviewed March 30, 2015

Everything about the room and staff were great. Very clean, mattress and pillows were comfortable, nice TV. Breakfast is free, that's it, free. We didn't use the pool or exercise room. We wanted to stay close to my parents and this location is very close, easily accessible, and looks well-maintained.

Review collected in partnership with Best Western

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tlacks, General Manager at BEST WESTERN River Cities, responded to this review

Thank you for completing our survey. We strive to make sure our guests are comfortable and happy. We hope you choose Best Western river Cities for your next visit. More 

Beavercreek, Ohio
Top Contributor
97 reviews 97 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed March 25, 2015

We arrived late and would have gone elsewhere but for the prepaid non-refund. The Hotel sits across from a refinery in an industrial area and generally looks run down. The lobby was cluttered and dingy, and the Desk Clerk looked like he had just come in from hunting. His manner was surly and non-responsive. The room was worn and in... More 

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tlacks, General Manager at BEST WESTERN River Cities, responded to this review

On behalf of my entire team I would like to apologize for not meeting your expectations. We strive to make sure our guests have a memorable stay. More 

Paintsville, Kentucky
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 10, 2015

I got stuck in Ashland during one of the winter storms. I found a room at the Best Western River Cities. The room was very clean. There were plenty of fresh towels and wash cloths. The wireless wifi worked extremely well. The water pressure in the shower was great. Check-in was easy and quick. The clerk was friendly and accommodating.... More 

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tlacks, Front Office Manager at BEST WESTERN River Cities, responded to this review

Thank you for your stay and next time you are in town make sure you stay again so that you can enjoy the breakfast. Summer is right around the corner and the pool will be open maybe you can enjoy the pool time also. Thank you Theresa Castle More 

Iowa, United States
1 review
1 of 5 stars Reviewed January 16, 2015

My family reserved two rooms at this hotel after reading the other positive reviews on TripAdvisor. We had a horrible experience. Our rooms reeked of cigarette smoke and someone was clearly smoking on our floor - I could smell fresh waves of cigarette smoke throughout the night. The windows were sealed shut and there was no ventilation system in the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
tlacks, Manager at BEST WESTERN River Cities, responded to this review

I am extremely sorry that your stay was not satisfactory. I wish you would have contacted us when you noticed a problem so that we could have attempted to solve the problem. We have a top five rating for Best Western Hotel breakfasts in Kentucky. Our rates are substantially lower then the local Hampton Inn and two Holiday Inn Express's.... More 

ashland, United States
2 reviews
5 of 5 stars Reviewed January 12, 2015

Came in for Christmas the staff was very friendly the breakfast was good and the sleep was excellent. I would recommend for a get away to Ashland Kentucky I would stay there. the rates are very reasonable and very quite also.

Review collected in partnership with Best Western

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tlacks, Manager at BEST WESTERN River Cities, responded to this review

Thank you for the feedback. Glad that you enjoyed your stay with us. Tim Lacks Assistant Manager More 

Battle Creek, United States
1 review
5 of 5 stars Reviewed January 5, 2015

Great place to stay! Convenient location! Great staff and cleanliness as well. Will be staying here again. We have family in the area and appreciated the location, staff, and cleanliness of the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
tlacks, Manager at BEST WESTERN River Cities, responded to this review

Thank you for the kind words about your stay. We hope to have you again with us in the future. Tim Lacks Assistant Manager More 

Lancaster, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2014

when you stay at this hotel it is like coming home. The Staff is friendly and Smiles and makes you feel that you are loved and are just like family. The Hotel is located in an area that provides places to dine. There are four places in walking distance. There is Pizza delivery service around the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
tlacks, Manager at BEST WESTERN River Cities, responded to this review

Thank you for the nice feedback and thank you also for the candy the staff loved it and greatly appreciated it! Hope to see you again soon. Tim Lacks Assistant Manager More 

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