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Club Raro

PO Box 483 | Tupapa, Avarua, Cook Islands
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Club Raro
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69 Reviews from our TripAdvisor Community

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Rarotonga, Cook Islands
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Club Raro has just started the Rumba which is located on the beachside of the property and offers alcoholic rum drinks and non-alcoholic drinks. The Rum cocktails are either $13 or $15 dollars New Zealand. The specialty cocktails are rum, but they don't have the classic: white or dark rum fresh coconut water with a sprinkle of fresh coconut. If... More 

Helpful?
Thank GramaGoose
Ljubljana, Slovenia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

We would not recommend staying in this place. First, the staff seems very disinterested and is unreliable (e.g., they forget to book the places they promise they would). The rooms are terrible (apart from good water pressure): there is no mosquito nets on the door and plenty of mosquitos in the room. The air conditioning is useless as it is... More 

Helpful?
Thank Mayabbi
Charleen H, Manager at Club Raro, responded to this review

Kia Orana Mayabbi, Thank you for your comments. This is great feedback to take on board accordingly. Please note, this is a tropical island and humid, so mosquitos are expected anywhere in the tropics. We encourage all our guests to use repellent, and this is also printed in our guests compendium to use repellant at all times. We spray the... More 

Travelers are raving about these Avarua hotels

Hamilton, New Zealand
Level Contributor
159 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 1 week ago

Club Raro was part of a package we booked through a travel agent. We stayed in a twin 'standard' apartment, away from the 'beach', which was a spacious room with kitchen area and bathroom. The room was clean and comfortable and had everything we needed. Not luxurious but still nice. The rest of the resort features a (fairly small but... More 

Helpful?
Thank Peter_dR_NZ
Charleen H, Manager at Club Raro, responded to this review

Kia orana Peter_dR_NZ, Thank you for your comments. Its great to hear you enjoyed your stay and loved your room. Our housemaids are really improving on their serviced and since getting more staff hired to cater to a very busy, full booked resort, we are still making an impression. For the breakfast, our new chef has worked on the breakfast... More 

Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for a week. The resort is very pretty and fantastic location. The only disappointment was the staff. We found the guys friendly and helpful but the females were disinterested, unfriendly and had attitude. Our room wasn't cleaned or made up one of the days, the towels were taken but not replenished and had to keep asking for... More 

Helpful?
1 Thank Rachie50
Charleen H, Manager at Club Raro, responded to this review

Kia Orana Rachie50, Thanks for your comments. Congrats on your Honeymoon!! In December we did have problems with housekeeping, which has been quickly rectified with new staff members that are doing an amazing job with improving services and attending to all rooms, everyday with our new focus in mind...I LOVE CLUB RARO!! Check out our facebook page with the new... More 

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

The views were amazing and breath taking. We thoroughly enjoyed our stay but didnt stay long enough to enjoy. Our room was standard but the kids loved the idea of staying in a resort. Besides the awesome views of the ocean, we weren't however happy with staff and check in and check out times. We checked in around 10am only... More 

Helpful?
Thank noelzy d
Charleen H, Manager at Club Raro, responded to this review

Kia Orana noelzy d, Thank you for your feedback. Please note check in time for Club Raro Resort is 2pm, however, if you book an early check in, you can access your room from 6am in the morning. This is a free of 50% of the room rate you paid and available at all times. This is subject to availability... More 

Auckland
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Club Raro is well situated: close to town (Avarua), a 24 hour store only 10mins walk, and it's coastal position provides great views. There is a pool with swim-up bar (depth 1.3m), plenty of space to relax with views out across the reef, an indoor dinning area, and a pool table in the guest lounge area near the foyer. Ordering... More 

Helpful?
3 Thank AaronNz
Charleen H, Manager at Club Raro, responded to this review

Kia Orana AaronNz, Thank you for your comments above and great feedback on our strengths as a hotel destination. You have also highlighted 2 key areas our new management team will attend to immediately. Cleaner rooms and customer service. Since your visit, our housekeeping ladies have undergone training to lift their service in the room. feedback has improved. We have... More 

Sydney, Australia
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed January 7, 2016

My partner and I got transferred to Club Raro as The Islander was full during our visit in December 2015... we were initially a bit disappointed as we had a booking in place, but that quickly went away once we saw what Club Raro had to offer. The resort is complete with everything you need, and not much you don't...... More 

Helpful?
2 Thank stanjkchoi
Charleen H, Manager at Club Raro, responded to this review

Kia Orana stanjkchoi, Thank you for your wonderful feedback. I'm very pleased to hear you had an amazing stay with us and our team provided you with great service. The hotel has been refurbished and is looking great, coupled with great food and an amazing waterfront location. A perfect get away for anyone. We hope to see you again in... More 

Wellington, New Zealand
Level Contributor
3 reviews
2 of 5 stars Reviewed January 7, 2016 via mobile

I had two different bookings, before our holiday i emailed a couple of times to join them.never got a reply. Rooms were so dirty.always had black feet as floor was never cleaned,shower had mold growing.we had ants and got handed spray to clean them up ourselves.room service wouldnt arrive til late avo which was a pain as we would be... More 

Helpful?
Thank Angela B
Charleen H, Manager at Club Raro, responded to this review

Kia Orana Angela B, Thank you for your valued feedback. New management has taken over and we are training staff in their services delivery as we speak. I do apologies to you personally for your inconvenience from booking to arriving here. I assure you I have contacted all areas about this and with your comments, it has helped us to... More 

Brisbane, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 30, 2015 via mobile

Stayed at the club Raro for a 5 day visit. Found the accommodation very basic,but we were there on business. Staff were very friendly and typically laid back. Scooter and car hire very reasonable and you can easily drive around the island in a hour. The local delicacy of raw fish is Devine and all food was of a very... More 

Helpful?
Thank leethelifter
Charleen H, Manager at Club Raro, responded to this review

Kia Orana leethelifter, Thank you for your comments. Lovely to hear you enjoyed you stay and glad to hear the staff where friendly. Our excellent food is nothing shy of full satisfaction which I believe is very important for our visitors. Please feel free to come again and take advantage of our return guests specials we have installed for you.... More 

Auckland, New Zealand
1 review
4 of 5 stars Reviewed December 16, 2015

Arrived at Club Raro, front desk not very helpful, had to make 2 trips taking bags to the room-no help offered, were not told how to use air con, when enquired about upgrading to a Lagoon room as advertised on their blackboard at the front desk, was told to go on line! Thankfully the groundsman Clark, the barman Tuta and... More 

Helpful?
Thank jprimo2015
Charleen H, Manager at Club Raro, responded to this review

Kia Orana jprimo2015, Thank you for your valued comments. With your comments, I have implements a full training program for all teams, which will assist the staff in their service provision to our guests. This black board has been removed from front office, and a more effective procedure has been set in place for staff to give an instant response... More 

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