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All 21 Urubamba hotels

Belmond Hotel Rio Sagrado

4.0 of 5 Hotel   |   Km. 75.8 | Carretera Cusco, Urubamba C01, Peru
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Ranked #3 of 21 hotels in Urubamba
A recent review
5 of 5 stars reviewed yesterday
hmlhhf London, United Kingdom
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311 people have reviewed this hotel

Traveler rating
    257
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
London, United Kingdom
Top Contributor
69 reviews 69 reviews
21 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel hidden behind an unimpressive wall opens into the most amazing and beautiful setting. A wall of flowers leads you to a building set on a hillside overlooking the river as it meanders through the Sacred Valley. A llama or alpaca may be seen grazing on the lush but well tended lawns. Deck chairs or a hammock strung between... More

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Alexandria, Virginia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The staff is very friendly and accommodating. But, as alluded to by the previous reviewer, the hotel will look for every opportunity to overcharge you. For example, we asked the front desk how much it would be for a ride to the airport in Cusco. They said it would cost $75 (through their own transport service). We had to press... More

Was this review helpful? Yes 1
oeperu, General Manager at Belmond Hotel Rio Sagrado, responded to this review

Dear Guest, I appreciate the time you took to post your comment in Tripadvisor. Comments like yours make us to improve our service. I regret to learn your disappointment with the transportation rate from the hotel to Cusco Airport. The price of it, is on par with others similar hotels on this area. In addition, we provide this service through... More

Stamford, Connecticut
2 reviews
3 of 5 stars Reviewed 2 weeks ago

The setting was lovely. The breakfast good. Dinner mediocre at best and slow. They cut off the water to our room when plumbers were fixing the plumbing in another room. When I asked the plumbers to turn it back on so I could shower, they answered that I could use it when they were done. I had to call the... More

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oeperu, General Manager at Belmond Hotel Rio Sagrado, responded to this review

Dear Guest, Thank you for sharing your comment with the Trip Advisor community. We would like to express our most sincere apologies for the incident that you experienced in our property, concerning our staff, I am very proud to say that most reviews that we get refers to our staff friendly and very professional. Concerning the cut off water, please... More

Falls Church
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was the perfect place to spend a few days upon arrival in the high Andes and before Machu Picchu! Such a lovely setting, the view from our balcony was just fabulous. Flowers everywhere, birds singing, the soft sounds of the Urubamba River... Probably the best part was the kind and welcoming staff, who made sure we had everything we... More

Review collected in partnership with this hotel

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oeperu, General Manager at Belmond Hotel Rio Sagrado, responded to this review

Dear Guest, Thank you so much for choosing Belmond Hotel Rio Sagrado for your Machu Picchu pre stay. We appreciate your kind comments about our property and staff. We work hard to exceed your expectations. This is the paradise, with the nature sound surrounding your room. Thank you again for staying with us and we hope that you can come... More

San Diego, California
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we recently stayed at the Rio Sagrado before our trip to Machu Picchu. This hotel is located in a very picturesque region with views of the Urubamba river running through it. The staff here are very helpful, and the food in the restaurant is outstanding. At the spa, they have an indoor and outdoor heated jacuzzi , and the steam... More

Was this review helpful? Yes 1
oeperu, General Manager at Belmond Hotel Rio Sagrado, responded to this review

Dear Guest, Thank you for sharing your recent experience at Belmond Hotel Rio Sagrado. Our goal is to offer you the very highest standard of comfort and service and you help us to achieve it with your comments. It is a pleasure to read about your feelings with the service of our staff and, obviously, your comments about the Mayu... More

Mexico City, Mexico
1 review
5 of 5 stars Reviewed 4 weeks ago

Everything was just perfect... great welcome, room, restuarant... Congratulations!!! We went to the SPA and enjoyed the great treat of the personnel. The place is gorgeous, they have beautiful garden and it is very convenient to visit the great surroundings.

Review collected in partnership with this hotel

Was this review helpful? Yes
oeperu, General Manager at Belmond Hotel Rio Sagrado, responded to this review

Dear Guest, Thank you very much for your post and for choosing Belmond Hotel Rio Sagrado for your recent visit to the Sacred Valley in Cusco. I am very glad that you enjoyed all our outlets, especially the calm garden surroundings. Best regards, Patricia Pinillos General Manager More

Bayside, New York
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago

It was the most amazing and peaceful hotel with all the luxury of beauty and comfort. My son and I had a garden terrace room which overlooked the amazing grounds, surrounded by beautiful mountains and in view of the churning Urubamba river. I would sit and stare each morning to breathe in all the natural elements in the midst of... More

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oeperu, General Manager at Belmond Hotel Rio Sagrado, responded to this review

Dear Guest, Thank you very much for sharing your comments with others in TripAdvisor. It is a pleasure to read that you have enjoyed your stay with us and that our team has created memorable experiences for you. Concerning the mountain bike tour, I regret to read that they rolled down since we all are aware that this is an... More

New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed July 14, 2014

We chose the Rio Sagrado after a long search and were very happy with our choice The location was perfect for all of our day tours. The heated pool was refreshing after a long day of touring. The massages were excellent. The food was excellent and the service too. We wanted a smaller place that was not "touristy". There are... More

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oeperu, General Manager at Belmond Hotel Rio Sagrado, responded to this review

Dear Guest, We really appreciate you for taking the time to share this positive and rewarding feedback. It was a pleasure having you with us and specially that we did our best to make your stay memorable. You did describe the hotel as it is. We were especially proud that you appreciated the many special touches that we do to... More

Houston, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed July 14, 2014

My husband, 10 year old daughter and I recently stayed here during a trip to the Sacred Valley. The suites were huge, and had a wonderful view of the river, mountains and flora. The staff went out of their way to please especially Valeria who brought us blankets on an evening while we sat and had cocktails next to the... More

Was this review helpful? Yes 2
oeperu, General Manager at Belmond Hotel Rio Sagrado, responded to this review

Dear Guest, We would like to thank you very much for choosing the Belmond Hotel Rio Sagrado for your recent visit to the Sacred Valley. Our goal is to offer you the very highest standard of comfort and service and you help us to achieve it with your comments. It is a pleasure to read about your feelings with the... More

Mexico City
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 13, 2014

A really nice setting, spacious rooms, gorgeous surroundings and almost impeccable service. The downside: -There was maintenance work on the hot tubs on a Friday, one would guess this type of repairs would be done on a low occupancy day but not. -The service on the spa zone was far from polite; there was this woman who seem upset of... More

Was this review helpful? Yes
oeperu, General Manager at Belmond Hotel Rio Sagrado, responded to this review

Dear Guest, Thank you kindly for your comments and feedback. I sincerely apologize that we fell short in respect to quality of service at the Mayu Wilka Spa, this is unusual. Please rest assured that my leadership team and I have discussed this service lapse and will ensure greater reliability to prevent further such guest dissatisfaction. I have shared your... More

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Additional Information about Belmond Hotel Rio Sagrado

Address: Km. 75.8 | Carretera Cusco, Urubamba C01, Peru
Phone Number:
Location: Peru > Cusco Region > Sacred Valley > Urubamba
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Belmond Hotel Rio Sagrado 4*
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Also Known As:
Belmond Hotel Rio Sagrado Peru/Urubamba, Sacred Valley

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Romantic Hotel in Urubamba #2 Luxury Hotel in Urubamba #3 Spa Hotel in Urubamba #4 Family Hotel in Urubamba
Hotel Class
Official Description (provided by the hotel)
Hotel Rio Sagrado by Orient-Express is set on the banks of the rushing Urubamba River, built in natural materials to resemble an authentic Andean village. ... more   less 
Number of rooms
23

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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