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Crowne Plaza Lima

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Av. Benavides 300 - Miraflores Av, Lima 18, Peru
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Crowne Plaza Lima
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Crowne Plaza Lima
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229 reviews from our community

Traveler rating
    94
    89
    28
    13
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chandler, AZ
Senior Contributor
43 reviews 43 reviews
30 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We recently spent 4 nights in this hotel which is located in the Miraflores area of Lima. We arrived at 2am after a delayed flight from the US and were pleased to find the driver arranged by the hotel waiting for us at the airport- the charge was $40. The desk was fully staffed even at that late hour and... More 

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Ninoscka Y, Public Relations Manager at Crowne Plaza Lima, responded to this review

Dear Solperros: Thank you so much for your review about your stay in our hotel. Your feedback about the great experience you had while staying with us inspires us to continue delivering great service to our guests and going the extra mile to offer a wonderful experience. We will be sure to pass your kind words along our staff. We... More 

Hamilton, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

After our long flight from Toronto, we were hoping for a quiet, clean hotel. We were not disappointed. Located in the midst of a bustling, safe neighborhood, the Crown Plaza has a nice restaurant, pool, and bar. Although listed at 5 star superior hotel, it is not. But it was perfect for our budget. Hotel staff were friendly and very... More 

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Ninoscka Y, Public Relations Manager at Crowne Plaza Lima, responded to this review

Dear Bob, Thank you so much for your review about your stay in our hotel. Your feedback about the great experience you had while staying with us inspires us to continue delivering great service to our guests and going the extra mile to offer a wonderful experience. We will be sure to pass your kind words along our staff. We... More 

Florida
Top Contributor
82 reviews 82 reviews
42 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed February 23, 2015

All right, this hotel is a bit of a contradiction. First the good: Location, about 11 min, walk to Larcomar and it's boardwalk. Wi-fi, fast enough, no issues. Shower, clean, nice set up, good amenities. Bed, nice, soft, enough pillows. Room, nice size, good shape and clean. Sauna, works, nice and hot. Breakfast, nice set up, friendly staff. Front desk,... More 

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Ninoscka Y, Public Relations Manager at Crowne Plaza Lima, responded to this review

Dear Dooandherb, Thank you for taking the time to review our hotel. We have taken note of each of your comments and we are taking corrective actions with the corresponding areas. We have adopted changes to offer you a product of the highest quality. Let me reiterate our apologies for the inconveniences and be sure that I would personally be... More 

Lima, Peru
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2015

My wife and I spent a night in the hotel. The service great, the location is very good, the service is okay, we had a bad experience with room service, they never delivered the service we asked for but the hotel apologize. The room, the executive one was exceptional. In general the service was very good I can recommend it

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Ninoscka Y, Public Relations Manager at Crowne Plaza Lima, responded to this review
Google Translation

Estimado Luis G.: Gracias por darnos la oportunidad de conocer su opinión sobre la estadía que tuvo con nosotros. Sus... More 

Lima, Peru
1 review
3 of 5 stars Reviewed February 16, 2015

it was ok except for noise coming from tv on next door room and room service request was never delivered. I would suggest to have a guide how lights work and also I could not figure out how tv turn on / off. Sincerely.

Review collected in partnership with this hotel

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Ninoscka Y, Public Relations Manager at Crowne Plaza Lima, responded to this review

Dear Myriam, Thank you for taking the time to review our hotel. We have taken note of each of your comments and we are taking corrective actions with the corresponding áreas. Let me reiterate our apologies for the inconvenience they had with this topic. Sincerely, Ninoscka Ybazeta, PR Director/Guest Relations More 

Washington DC, District of Columbia
Contributor
20 reviews 20 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 6, 2015

My husband and I stayed at the Crowne Plaza Lima for 1 night. I booked the hotel using points. The rooms were nice, a little older, but very spacious. The front desk staff were really helpful at providing recommendations and arranging a city tour for us, and speak great English. The hotel is also in walking distance to some really... More 

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Ninoscka Y, Public Relations Manager at Crowne Plaza Lima, responded to this review

Dear Snd485, Thank you so much for your review about your stay in our hotel. Your feedback about the great experience you had while staying with us inspires us to continue delivering great service to our guests and going the extra mile to offer a wonderful experience. We will be sure to pass your kind words along our staff. We... More 

Australia
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 13, 2015 via mobile

a bit dated but ok Crowne Plaza with lots of tourist attractions in walking distance. The sink was in the middle of the room (junior suite)....a bit odd. But you get what you pay and the location is good.

Was this review helpful? Yes 1
Ninoscka Y, Guest Relations Manager at Crowne Plaza Lima, responded to this review

Dear BausB, Thank you for taking the time to review our hotel.We have taken note of each of your comments and sent to the specific areas. I am pleased to know that you enjoyed your stay specially our strategical location, With regard to the other comments, please, we want to invite you to write at my email nybazeta@cplazalimahotel.com.pe, to have... More 

Miami Beach, Florida
Top Contributor
69 reviews 69 reviews
34 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed January 4, 2015

When you travel to chain properties, the expectations is consistency. After all, this is why you choose to stay loyal to a brand. Unfortunately, the Crowne Plaza in Lima is plagued by inconsistency that drops its rating. Rooms: The rooms vary greatly here. For example, some rooms are updated and have new furniture, whereas others look like they are right... More 

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Ninoscka Y, Public Relations Manager at Crowne Plaza Lima, responded to this review

Dear Boricua30, Thank you for taking the time to review our hotel. We have taken note of each of your comments and we are taking corrective actions with the corresponding areas. We are adopting changes within our facilities to offer you a product of the highest quality. The noise from the street is one of them. Let me reiterate our... More 

Raleigh, NC
Top Contributor
78 reviews 78 reviews
44 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed December 29, 2014

I booked this hotel as a reward so the value was great..I have no idea of the rates , but the hotel was modern and chic , well located in Mraflores. The room was large clean and nicely furnished and the bathroom was large as well. The staff were friendly and helpful and had good English. We got great advice... More 

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Ninoscka Y, Public Relations Manager at Crowne Plaza Lima, responded to this review

Dear Grover33, Thank you so much for your review about your stay in our hotel. Your feedback about the great experience you had while staying with us inspires us to continue delivering great service to our guests and going the extra mile to offer a wonderful experience. We will be sure to pass your kind words along our staff. We... More 

Dallas, Texas
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 7, 2014

The hotel had comfortable beds, the service was great. It is far from the airport. If you need a hotel for a short time in Lima before flying to another destination is takes about 1 hour to travel there costs transportation each way ,so you are better off staying at the hotel across the street from the airport?

Was this review helpful? Yes 1
Ninoscka Y, Public Relations Manager at Crowne Plaza Lima, responded to this review

Dear LoriH, Thank you so much for your review about your stay in our hotel. Your feedback about the great experience you had while staying with us inspires us to continue delivering great service to our guests and going the extra mile to offer a wonderful experience.about the comment that makes us. About the distance to the airport, it is... More 

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