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Sheraton Lima Hotel & Convention Center

4.5 of 5 Paseo de la Republica 170, Miraflores, Lima, Peru
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Certificate of Excellence 2014
Sheraton Lima Hotel & Convention Center
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Sheraton Lima Hotel & Convention Center
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608 reviews from our community

Traveler rating
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    103
    28
    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kashiwa, Japan
Reviewer
3 reviews 3 reviews
3 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

Most staff were very friendly and smiling. Although we arrived hotel before check in time, front staff kindly arranged a prepaid card for Wi-Fi without any cost. It is located near old town which is world heritage area, therefore we could go sightseeing around world heritage area without any vehicle. Room was also wide and very clean.

Was this review helpful? Yes
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest: Thank you very much to post such good comments regarding your stay with us. We are very glad to hear that you enjoyed our facilities and our staff was helpful and friendly. Once again, thank you, and we look forward to welcoming you back in the near future. Happy Holidays! Wilma María Arévalo Director of Guest Services and... More 

Dhaka City, Bangladesh
Top Contributor
70 reviews 70 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel, initially I was goven a room at the3rd floor and the room really needs a lot of improvement how ever on the second day my room was shifted to a higher snd better room, which was great. The beakfast buffet is nice, freshly squeezed juices , varieties of bakeries. Lunch buffet was good too. The hotel is ne... More 

Was this review helpful? Yes
wilmaria, Director of Guest Service and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, Thank you for your review regarding your experience at our property. We are glad that you enjoyed your stay with us. Regarding the room at the 3rd. floor, please be informed that up the moment we have renovated 85% of them and we will continue on the next year in order to have almost 100% We look forward... More 

Port Charlotte, Florida
Contributor
11 reviews 11 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

From the time I arrived the bellman, the registration staff, the concierge and others were wonderfully friendly, solicitous, patient with my lack of Spanish and just extremely accommodating and helpful all around! The lobby was spacious and very well appointed with comfortable furniture. The holiday decorations were abundant, very detailed, and simply gorgeous, including a Christmas Tree and a gingerbread... More 

Was this review helpful? Yes
wilmaria, Director of Guest Service and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, Thank you for taking the time to provide us with the feedback about your stay with us. We really appreciate your kind words regarding our staff, facilities as well as breakfast. Respect to the two small service gaffes, please accept our apologies and be informed that we have taken the corrective actions in order that similar situations will... More 

San Francisco, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very friendly staff. Room size is ok, clean, beds are twin size if you want 2 bed It is in the old town so you need to catch a cab to new town/Miraflores Boardwalk. Pbly will stay near Miraflores next time i visit Not much luxury hotel but satisfied while my stay.

Was this review helpful? Yes
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, Thank you for letting us know your experience regarding your stay with us. We are very pleased to hear that our staff, the service and facilities reached your expectations. Once again, thank you for your feedback. Kind regards, Wilma Maria Arévalo Director of Guest Services and Public Relations Sheraton Lima Hotel & Convention Center More 

California Hot Springs, California
Contributor
12 reviews 12 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had a nice stay at the Sheraton in Lima. I would recommend this hotel to travelers. The travel from the airport to the hotel was 100 sol and you can also book with the hotel for 100 sol back to the airport. The hotel has the historic district just to the left of looking out from the hotel.

Was this review helpful? Yes
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest: Thank you for your time to write about your experience at our hotel and we are very glad to read that you enjoyed your stay with us. The satisfaction of our guests is one of the main focus for our Corporation. Looking forward to welcome you in the near future. Best regards, Wilma María Arévalo Director of Guest... More 

Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Upgraded room, great food, lovely accommodations. Enjoyed dinner in the hotel and shopped the boutiques downstairs. A fire- drill on monday pm was a new hotel experience, The interior opening gave me vertigo and lima isn't exactly pretty. Stated here in December 2006.

Was this review helpful? Yes
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest: Dear Guest: We really appreciate your review and we are very glad to read that you enjoyed our facilities and food. Regarding Lima, we hope you have the possibility to rediscover and enjoy it. Looking forward to welcoming you back in the near future. Cordially, Cordially, Wilma María Arévalo Director of Guest Services and Public Relations Sheraton Lima... More 

Atlanta, Georgia
Senior Contributor
47 reviews 47 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Took two teenage daughters on a visit to Peru for summer vacation. Chose Sheraton as an SPG member. Initially concerned that it was a little off the beaten path but could not have been more happy. Rooms are clean and comfortable. Hotel is a little dated but ok. Next door to hotel is large shopping mall with numerous options for... More 

Was this review helpful? Yes
wilmaria, Director of Public Relations and Guest Service at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest: Thank you for your loyalty to th Starwood Preferred Guest and for such good comments. It's great to hear that you and your daughters enjoy your stay with us. Once again, thank you for your comments and we hope to have the opportunity to welcome you and your daughters in the near future. Kind regards, Wilma María Arévalo... More 

Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel is designed terribly so that the noise from the conferences and functions is amplified into the rooms. They hold functions until the early hours of the morning with horrendously loud music, and then set up the conference area early in the morning (7am this morning) with plenty of banging. During the day there are renovations so the sound... More 

Was this review helpful? Yes 2
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest: Thank you for taking the time to complete the survey regarding your recent stay at our property. It is regrettable that you stay with us did not meet your expectations. One of the major purposes of the guest reviews is to hear from our weaknesses in order to improve them. We are very sorry for the inconveniences with... More 

Sao Paulo, SP
Top Contributor
69 reviews 69 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 11, 2014

The Sheraton is very well located for those who want to be close to the historical district which. Is downtown. If you have to go for meetings to Miraflores or San Isidro, then it is far, given the horrendous traffic. The rooms are very clean and comfortable. The hotel was packed, but I only really felt it at breakfast. The... More 

Was this review helpful? Yes
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, Thank you for your time to post your comments through Trip Advisor. We appreciate when our guests share their concerns with us so we can improve our service. Your comments about the restaurant and the french toast have been shared with our Executive Chef in order to take the corrective measures. Looking forward to welcome you again. Cordially,... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 5, 2014 via mobile

Having used to work for Starwood I am still loyal to their brand but this Sheraton was definitely sub par. Check in was terrible and had to wait for 15 minutes. There were only 3 people in front of me. Checking out took even longer because I had three different airlines worth of flight attendant and pilots just butt right... More 

Was this review helpful? Yes
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, Thank you for taking the time to provide us with the feedback about your stay with us. We have read you review and learnt that your stay was not good enough. Please accept our apologies for the inconveniences you went through at our hotel and we hope to have the opportunity to welcome you back to our hotel... More 

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Additional Information about Sheraton Lima Hotel & Convention Center

Address: Paseo de la Republica 170, Miraflores, Lima, Peru
Phone Number:
Location: Peru > Lima Region > Lima
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Lima Hotel & Convention Center 4.5*
Number of rooms: 431
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Also Known As:
Sheraton Lima Hotel Lima
Sheraton Lima Hotel And Convention Center
Lima Sheraton
Hotel Style:
#21 Family Hotel in Lima
#23 Luxury Hotel in Lima
#28 Romantic Hotel in Lima
#33 Business Hotel in Lima

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