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Sheraton Lima Hotel & Convention Center

4.5 of 5 Paseo de la Republica 170, Miraflores, Lima, Peru
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Certificate of Excellence 2014
Sheraton Lima Hotel & Convention Center
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Sheraton Lima Hotel & Convention Center
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589 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sao Paulo, SP
Top Contributor
66 reviews 66 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

The Sheraton is very well located for those who want to be close to the historical district which. Is downtown. If you have to go for meetings to Miraflores or San Isidro, then it is far, given the horrendous traffic. The rooms are very clean and comfortable. The hotel was packed, but I only really felt it at breakfast. The... More

Was this review helpful? Yes
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, Thank you for your time to post your comments through Trip Advisor. We appreciate when our guests share their concerns with us so we can improve our service. Your comments about the restaurant and the french toast have been shared with our Executive Chef in order to take the corrective measures. Looking forward to welcome you again. Cordially,... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Having used to work for Starwood I am still loyal to their brand but this Sheraton was definitely sub par. Check in was terrible and had to wait for 15 minutes. There were only 3 people in front of me. Checking out took even longer because I had three different airlines worth of flight attendant and pilots just butt right... More

Was this review helpful? Yes
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, Thank you for taking the time to provide us with the feedback about your stay with us. We have read you review and learnt that your stay was not good enough. Please accept our apologies for the inconveniences you went through at our hotel and we hope to have the opportunity to welcome you back to our hotel... More

Sao Paulo
Top Contributor
76 reviews 76 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The surroundings are very noisy. There is a double-window (anti-noise), but even though it is not enough. The guide who took us to the hotel suggested us not to go out at night in the area, as it is not safe. He even suggested us to leave our passport in the hotel. In fact, the area is not nice, so... More

Was this review helpful? Yes
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, Thank you for your time and for sharing your experience at our hotel, through Trip Advisor. We appreciate your comments which are an important tool and give us a chance to improve our services and facilities. Once again, thank you for your comments and look forward to welcome you back soon. Cordially, Wilma María Arévalo Director of Guest... More

Rotterdam, The Netherlands
Top Contributor
171 reviews 171 reviews
77 hotel reviews
144 helpful votes 144 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for 4 nights in a renovated room on the 7th floor. The bed was extremely comfortable. Even though we were on the street side, traffic noise didn't bother me (as long as you keep the window close). The room did have a strange and unpleasant smell though. Overall the hotel is quite dated and old-fashioned, especially on the... More

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wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, Thank you for your feedback and taking the time to post your experience during your stay with us. We really appreciate all the comments we can get. Rest assured that the inconvenience you had with the unpleasant smell you had in your room, it has been passed to the Executive House Keeping to prevent that similar ocurrence happening... More

Windermere, Florida
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel looks impressive when you first walk in but that's pretty much where it ends. Had a Club Level room for 2 nights, top floor, and did not get a good night's sleep because of the room temperature. No air conditioning to speak of even though it was in the 70's each day and humid. But the real downer... More

Was this review helpful? Yes 1
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest: Thank you for your time and for letting us know your experience regarding your stay with us. We regret your comments and will appreciate you're accepting our apologies for not have reached your expectations. We are so sorry that the AC was not working as you prefer and about check in that you have waited too long, you... More

Bemidji, Minnesota
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here two nights while in Lima. The bed and room were comfortable, however, as others have noted, the air conditioning was lacking making it difficult to sleep. My husband called regarding the fan dial and staff stated the air conditioning was "seasonal". I guess this means you are out of luck during the off season. Also due to the... More

Was this review helpful? Yes
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest: Thank you for taking the time to let us know your comments. We are so sorry that the AC was not working as you prefer and the traffic noise made it hard to sleep. We are working on these ítems in order to improve the quality of our service. Once again, sorry for your experience and we hope... More

San Francisco, California
Contributor
12 reviews 12 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The rooms or nice and roomy. The Doormen are nice, helpful and friendly. The one front desk staff was actually nice and helpful. Most of the other staff we dealt with were rude and didn't seem to care about good service. I don't know what is wrong with Sheraton Hotels, the last few times I stayed at a Sheraton Hotel,... More

Was this review helpful? Yes
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest: Thank you for taking the time to let us know your comments about your stay with us. We deeply regret for your experience with some members of our staff and please accept our sincere apologies since this is not the experience we want for our guests and you can be sure that the corrective measures are being taken... More

Miami Beach, Florida
Contributor
20 reviews 20 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

i was staying last week at the sheraton ,lima ,it is really very friendly staff ,in general the people in peru are very nice and very polite ,extrem friendly ,they wont wait for your tips ,they just serve you and go ,,which is really nice if you compare to cuba,or usa , was upgraded to nice suite ,but it is... More

Was this review helpful? Yes
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, Thank you for sharing your experience at our hotel through Trip Advisor and thank you for your kind words regarding our staff. We hope to have the opportunity to welcome you again in the near future and offer you a 5-star hospitality service as you deserve. Cordially, Wilma María Arévalo Director of Guest Services and Public Relations Sheraton... More

Tokyo, Japan
Top Contributor
77 reviews 77 reviews
17 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My wife and I spent five nights at the Sheraton Lima Hotel & Convention Center and were quite disappointed with our stay. The main issue was with the room, which had no air conditioning. I was shocked. First of all, the hotel advertises air-conditioned rooms, so I wasn't expecting this. Also, this is a major hotel in the 21st century.... More

Was this review helpful? Yes
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, Thank you for taking the time to let us know your comments about your stay with us. We deeply regret for your experience with us and will appreciate you’re accepting our sincere apologies since this is not the experience we want for our valuable guests. Satisfied customers are the most important asset for our company. We are so... More

Sao Paulo, SP
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 2, 2014

Sherathon old fashion hotel. But ever works accordingly. Rooms are confortable and service is good. Price affordable due special rate as corporate. Restaurant very expensive and not offer much options. Close to shopping mall. Good selection for business or leiisure.

Was this review helpful? Yes
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest: Thank you for visiting our hotel and share your experience. Your comments are very important for us so we know exactly how we can improve for future experiences. Satisfied customers are the most important asset for our company. Regarding your comments, please be informed that at the moment the 85% of our rooms have been fully renovated and... More

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Additional Information about Sheraton Lima Hotel & Convention Center

Address: Paseo de la Republica 170, Miraflores, Lima, Peru
Phone Number:
Location: Peru > Lima Region > Lima
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Lima Hotel & Convention Center 4.5*
Number of rooms: 431
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Also Known As:
Sheraton Lima Hotel Lima
Sheraton Lima Hotel And Convention Center
Lima Sheraton

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