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Sheraton Lima Hotel & Convention Center

#36 of 207 Hotels in Lima
Certificate of Excellence
Paseo de la Republica 170, Miraflores, Lima, Peru
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Sheraton Lima Hotel & Convention Center
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695 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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Montreal
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here 3 times during my 2 week trip to Peru in May. Every time I requested a room on a high floor to avoid hearing noise from the streets below. Pros : - Super comfy beds & linens - good air con - nice bathrooms - good service - sleep very well , the noise from the street... More 

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Warrington, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have stayed at the Sheraton hotel lima for two weeks in business trip,This hotel is located near central Lima. It is within walking distance of the Presidential Palace. There is also a market area around the hotel with McDonalds and other food establishments. The breakfast is more likely the same every day with lot of japanese and chinese food... More 

Was this review helpful? Yes 1
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, Thank you for taking the time to provide us with feedback about your stay with us. Our hotel offer a shuttle bus to Miraflores every two hours daily. Regarding the the traffic, one of the problems because it is so bad, is due that is being built several works that in the near future will improve traffic. Once... More 

Zephyr Cove, Nevada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

After 1 week in the jungle and 2 weeks trekking, this experience was a joy. As SPG members we were upgraded to a Jr Suite, with jetted tub, nice shower, huge king bed with very comfortable linens, and separate lounge area. Everything in the Suite was clean, comfortable, and quiet. Staff in the concierge lounge was very accommodating, and the... More 

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wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, Thank you very much for taking the time to share your experience regarding your stay with us and thank for your loyalty to the Starwood Preferred Guest Program. We really appreciate the details you wrote and we are very happy to hear that our staff was friendly for you. Once again thank you for your review and we... More 

Washington DC, District of Columbia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is right next to a big shopping mall and across from the courthouse. Easy access to Miraflores (free shuttle buses every 2 hours). As an SPG Preferred member, we got free Internet and free drinks (Cocktails and coffee). Concierge was especially helpful. A gentleman helped us get a cab using his own Uber-like iPhone app. He also gave... More 

Was this review helpful? Yes 1
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, Thank you for taking the time to provide us with such good feedback about your stay with us. We are very pleased to hear that our Concierge was friendly and helpful for you. Guests like you help us to improve our service. Once again thank you for your review and we look forward to welcoming you back in... More 

Arlington, Virginia, United States
Top Contributor
51 reviews 51 reviews
23 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent one night here after visit to Machu Picchu. Stayed at a hostel in Cusco while visiting MP, before coming back to the states we stayed here. Staff was wonderful, enjoyed free drinks at the bar. Our king bed was pillow topped with an assortment of pillows. The breakfast buffet spread was incredible! Several restaurants nearby, located next to shopping... More 

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wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, We appreciate you taking the time to post such positive comments. We really enjoyed reading the details you wrote and it's great for us to hear that our guests reached their expectations. Thank for your kind words regarding our staff, facilities and food & beverage. We look forward having the opportunity to welcome you soon. Kind regards, Wilma... More 

Ljubljana, Slovenia
Top Contributor
179 reviews 179 reviews
86 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As a Platinum member I was upgraded to a suite which was really nice and big. The beds are comfortable and the service is good. They can order you a taxi to an airport as well, but the service is about twice as more expensive than normal fare. Wifi was kind of a slow.

Was this review helpful? Yes
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, Thank you for your review and we really appreciate your comment and for taking the time to post such positive comments. Regarding the taxi rate which is more expensive than street taxis, is because this service offer a high quality service with safety and security for our guests. About the Internet we have sent your comment to our... More 

Indialantic, Florida
Top Contributor
160 reviews 160 reviews
26 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My friends and I were placed at the Sheraton by Delta when our flight was cancelled. When we arrived, check-in was a zoo, so we opted to go to the restaurant for a bite to eat and wait out the crowd. When we checked-in we walked right up to the desk, the staff was friendly and helpful. However, when we... More 

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wilmaria, Ddirector of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, Thank you for share your comments through Trip Advisor. It is regrettable to read that your stay with us did not meet your expectations. Sorry for not be able to offer you a renovated room at the moment of your check in due the high occupancy at that moment. Please be informed that at the moment we have... More 

Denver, Colorado
Top Contributor
110 reviews 110 reviews
32 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here one night before leaving for the airport for an early morning flight. We paid 50 soles from the official airport taxi to the hotel. But the hotel taxi stand charged us 100 soles from the hotel to the airport! That is double the airport price for same distance (about 30 minutes depending on rush hour and driver)!!... More 

Was this review helpful? Yes 1
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, Thank you for letting us know your experience regarding your recent stay with us. One of the main purposes of the guest reviews is to hear from our weaknesses in order to correct and improve them. Please accept our apologize for the street noise and about the taxi charge please be informed that the prices are higher due... More 

Senior Contributor
35 reviews 35 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 26, 2015

We found the Sheraton Lima to be a very convenient location for exploring Lima. It's about 25 mins from the airport, walkable to the Plaza de Armas and historic center of Lima, it's basically attached to a little outdoor mall where there are restaurants, a movie theater and a grocery store which we found useful to buy water and snacks.... More 

Was this review helpful? Yes
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, Thank you for taking the time to post such positive comments regarding your stay with us. We are very pleased to hear that you really enjoyed our hotel and we enjoyed reading the details you wrote. The satisfaction of our guests is the main priority for our Corporation. Once again, thank you and we hope to have the... More 

Contributor
12 reviews 12 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 11, 2015 via mobile

I enjoyed staying at the Sheraton, location isn't the best, you are advised not to walk around outside after dark. The spa is fabulous, steam, sauna, massages. I had problems with the commode getting stopped up, which kept me from giving it 5 stars. But.... very nice rooms, pleasant staff, very special treatment for SPG members.

Was this review helpful? Yes
wilmaria, Director of Guest Services and Public Relations at Sheraton Lima Hotel & Convention Center, responded to this review

Dear Guest, Thank you for letting us your comments regarding your stay with us and for the details you wrote about our fitness, rooms, our staff, and the treatment received as SPG member. We are sorry for the problems with the commode you mentioned and this comment has been shared with the maintenance department in order to solve it inmediately.... More 

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