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Melia Lima

#24 of 209 Hotels in Lima
Certificate of Excellence
Hotel website
Av. Salaverry, 2599 | San Isidro, Lima, Peru
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502 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Managua, Nicaragua
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

All went super well. I highly recommend this hotel! Concierge had great support, in terms of getting us the taxis we needed and information for touring the city. Breakfast had a variety of foods that were healthy and tasty.

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Guest Thank you very much for the candid feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel. We hope to see you back soon! Sincerely Yours, Susana Tamayo Guest Experience Manager More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Noisy. You cannot almost sleep since 5am. I stayed there for two weeks and I arrive at 7 am from the airport. The make me pay the last day at whole 140$. It was messy. Never again, there are better options around the San Isidro.

Was this review helpful? Yes
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Guest Thank you for entrusting us with your comments which help us to improve our day-to-day customer service. Sorry if your stay did not turn out as you hoped it would. If you send an email to Calidad.melia.lima@melia.com we will respond to your comments as soon as possible. Many thanks Sincerely Yours, Susana Tamayo Guest Experience Manager More 

Barcelona, Spain
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This is my second stay this year in this hotel. Staff is always very helpfull and friendly. Rooms are ok, satelite TV with lots of channels. Breakfast is excellent with an ample choice of fresh fruits, I will come back here.

Was this review helpful? Yes
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Guest Thank you very much for your feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel . I sincerely hope we have the opportunity to serve you again in the future. Sincerely Yours, Susana Tamayo Guest Experience Manager More 

Washington DC, District of Columbia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We would like to thanks the entire staff of Melia Lima, they exceeded my expectations, nothing but the best. Since we arrived on June 9th - June 16th, the staff was so friendly and helpful. Thank you to Pamela, Victor (mi paisano) & Cecilia (Front Desk) Level Restaurant to Rodrigo ,Jean for serving me and my husband the delicious Pisco... More 

Was this review helpful? Yes 1
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Mr. & Mrs. Macres We appreciate having taken a moment of your time to share your experience at Meliá Lima with other Tripadvisor users. Our entire team was delighted to hear that you had a "great time" while visiting. We pride ourselves on exceeding our customers expectations along with the unbeatable value of the Melia Hotels International brand! Sincerely... More 

BRASILIA
Level Contributor
235 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed June 4, 2015

We stayed at the Melia for a week in May 2015. Well-run, spotlessly clean hotel, as befits the Melia tradition (they own 350 hotels worldwide). Located at the very edge of San Isidro (on Avenida Salaverry) you need to take a taxi almost everywhere (cheap by US or European standards), but you can walk through the upmarket streets of San... More 

Was this review helpful? Yes
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Guest We appreciate having taken a moment of your time to share your experience at Meliá Lima with other Tripadvisor users. Our entire team was delighted to hear that you had a "great time" while visiting. We pride ourselves on exceeding our customers expectations along with the unbeatable value of the Melia Hotels International brand! Sincerely Yours, Susana Tamayo... More 

1 review
4 of 5 stars Reviewed May 27, 2015 via mobile

The hotel is OK. Tidy and well kept. It is not as new as other hotels in the San Isidro quarter. Ask for an inner room if having problems sleeping, since the street is very noisy mostly all the time. Conviniently located at a walking distance from a Mall with great restaurant variety.

Was this review helpful? Yes
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Manuel Thank you for entrusting us with your comments which help us to improve our day-to-day customer service Your feedback is very important to us so we will make some changes soon . We look forward to having the opportunity of being of service to you in a near future. Sincerely Yours, Susana Tamayo Guest Experience Manager More 

Brampton, Canada
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed May 4, 2015

Excellent front desk experience. Stayed in a Club Level room which was excellent. Always greeted with a smile in Level lounge and the service was always excellent. Had some laundry done, after it was picked up received a phone call to ensure that it had been picked up. Had some printing done at the business center and received a phone... More 

Was this review helpful? Yes
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Guest We are absolutely delighted to hear you had such a great time during your recent stay with us! The Team Members you mentioned are recognized for their outstanding service. I hope to see you come back and stay with us again soon! Sincerely Yours, Susana Tamayo Guest Experience Manager More 

Toronto, Canada
1 review
4 of 5 stars Reviewed March 30, 2015 via mobile

we were very impressed by the friendliness of the doorman, Ricardo, the dining room staff, Maitre d' Reuben, the servers Saul, Enrique and Pamela who served us most graciously. The front desk personnel were also very welcoming. Would highly recommend MELIA hotel in Lima, Peru.

Was this review helpful? Yes
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Guest We really appreciate your very nice review and comments about our hotel! Our Team Members are one of our biggest assets; they are all professional, and eager to ensure that our guests enjoy their stay. It is such a pleasure when we can share positive comments such as yours with the team. Thank you for your loyalty. Sincerely... More 

San Jose, Costa Rica
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed March 20, 2015

The positive first... the shower in room 314 is one of the BEST showers I've had in a long time... great water pressure, lots of hot water... Excellent! That's were the positives stop. The hotel seems old and in need of some remodeling. the hallways and rooms smelled a bit musty/smokey. Bedding, carpeting and fixtures from the 80's. It was... More 

Was this review helpful? Yes
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Guest Thank you for entrusting us with your comments which help us to improve our day-to-day customer service. We are working hard in order that our non-smoking hotel rooms are a guarantee of a smoke-free stay. Sadly there are some guests that are not respecting our rules. I sincerely hope we have the opportunity to serve you again soon.... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 12, 2015

This hotel has all you need: incredible internet stability, perfect Tv signal, good location, boulevard in front of the entrance and good food. The restaurant has delicious options and the staff are very gentile. Completely recommended!

Was this review helpful? Yes
Meliá Lima P, Director de Relaciones con Clientes at Melia Lima, responded to this review

Dear Guest Thank you very much for your feedback regarding your recent stay with us. I am happy to hear that you were able to enjoy many of the aspects of the hotel we have to offer. I sincerely hope we have the opportunity to serve you again in the future. Sincerely Yours, Susana Tamayo Guest Experience Manager More 

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